Search

Kharye Pope

Examiner (ID: 623, Phone: (571)270-5587 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2614, 2652, 2693
Total Applications
596
Issued Applications
366
Pending Applications
64
Abandoned Applications
190

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16811209 [patent_doc_number] => 20210133764 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA MULTI CHANNELS [patent_app_type] => utility [patent_app_number] => 16/668378 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8357 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668378 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668378
METHODS AND SYSTEMS FOR VIRTUAL AGENTS TO CHECK CALLER IDENTITY VIA MULTI CHANNELS Oct 29, 2019 Abandoned
Array ( [id] => 19886130 [patent_doc_number] => 12271848 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-04-08 [patent_title] => Systems and methods for recommending rules for routing calls [patent_app_type] => utility [patent_app_number] => 16/666496 [patent_app_country] => US [patent_app_date] => 2019-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5391 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16666496 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/666496
Systems and methods for recommending rules for routing calls Oct 28, 2019 Issued
Array ( [id] => 17879624 [patent_doc_number] => 11451664 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-09-20 [patent_title] => Objective training and evaluation [patent_app_type] => utility [patent_app_number] => 16/662783 [patent_app_country] => US [patent_app_date] => 2019-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9152 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 280 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16662783 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/662783
Objective training and evaluation Oct 23, 2019 Issued
Array ( [id] => 15445301 [patent_doc_number] => 20200036834 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-30 [patent_title] => INTERMEDIARY DEVICE FOR DATA MESSAGE NETWORK ROUTING AND ENHANCEMENT IN A CONTACT CENTER ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 16/591096 [patent_app_country] => US [patent_app_date] => 2019-10-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14833 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 200 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16591096 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/591096
Intermediary device for data message network routing and enhancement in a contact center environment Oct 1, 2019 Issued
Array ( [id] => 16537813 [patent_doc_number] => 10880437 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-29 [patent_title] => Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication [patent_app_type] => utility [patent_app_number] => 16/575857 [patent_app_country] => US [patent_app_date] => 2019-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 27 [patent_figures_cnt] => 27 [patent_no_of_words] => 33546 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 271 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16575857 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/575857
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Sep 18, 2019 Issued
Array ( [id] => 16708836 [patent_doc_number] => 10958786 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-03-23 [patent_title] => Graphical user interface for managing multiple agent communication sessions in a contact center [patent_app_type] => utility [patent_app_number] => 16/568648 [patent_app_country] => US [patent_app_date] => 2019-09-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 25378 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 410 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16568648 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/568648
Graphical user interface for managing multiple agent communication sessions in a contact center Sep 11, 2019 Issued
Array ( [id] => 16678861 [patent_doc_number] => 20210067627 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-04 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/551285 [patent_app_country] => US [patent_app_date] => 2019-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4733 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16551285 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/551285
Techniques for behavioral pairing in a task assignment system Aug 25, 2019 Issued
Array ( [id] => 18984358 [patent_doc_number] => 11909555 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-20 [patent_title] => System and method for establishing an intervehicle communication for at least a first and second commercial vehicle [patent_app_type] => utility [patent_app_number] => 17/272478 [patent_app_country] => US [patent_app_date] => 2019-08-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 2678 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17272478 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/272478
System and method for establishing an intervehicle communication for at least a first and second commercial vehicle Aug 5, 2019 Issued
Array ( [id] => 16546461 [patent_doc_number] => 20200412876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-31 [patent_title] => ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED [patent_app_type] => utility [patent_app_number] => 16/457391 [patent_app_country] => US [patent_app_date] => 2019-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6900 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16457391 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/457391
ROUTING OF COMMUNICATION SESSIONS WHEN A CONTACT CENTER QUEUE BECOMES OVERLOADED Jun 27, 2019 Abandoned
Array ( [id] => 17994574 [patent_doc_number] => 20220360611 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-10 [patent_title] => CONTROL APPARATUS, CONTROL METHOD AND PROGRAM [patent_app_type] => utility [patent_app_number] => 17/618735 [patent_app_country] => US [patent_app_date] => 2019-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4495 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 179 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17618735 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/618735
Control apparatus, control method and program for allocation of operators to session boarder controllers Jun 24, 2019 Issued
Array ( [id] => 18049031 [patent_doc_number] => 11522995 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-06 [patent_title] => Number management system, number management method, and number management device [patent_app_type] => utility [patent_app_number] => 17/253026 [patent_app_country] => US [patent_app_date] => 2019-06-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 7464 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17253026 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/253026
Number management system, number management method, and number management device Jun 20, 2019 Issued
Array ( [id] => 15908875 [patent_doc_number] => 20200153959 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-14 [patent_title] => Method and System for Implementing Telephone Solicitation Prevention [patent_app_type] => utility [patent_app_number] => 16/425711 [patent_app_country] => US [patent_app_date] => 2019-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19905 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 333 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16425711 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/425711
Method and system for implementing telephone solicitation prevention May 28, 2019 Issued
Array ( [id] => 14906845 [patent_doc_number] => 20190297188 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-26 [patent_title] => Automatic Call Blocking and Routing System and Method [patent_app_type] => utility [patent_app_number] => 16/423272 [patent_app_country] => US [patent_app_date] => 2019-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7106 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 274 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16423272 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/423272
Automatic Call Blocking and Routing System and Method May 27, 2019 Abandoned
Array ( [id] => 17041792 [patent_doc_number] => 20210258428 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-19 [patent_title] => Method for processing messages by a device of a Voice over IP network [patent_app_type] => utility [patent_app_number] => 17/251484 [patent_app_country] => US [patent_app_date] => 2019-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8726 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17251484 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/251484
Method for processing messages by a device of a voice over IP network May 27, 2019 Issued
Array ( [id] => 18106563 [patent_doc_number] => 11546471 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-03 [patent_title] => System and method for queuing a communication session [patent_app_type] => utility [patent_app_number] => 16/413991 [patent_app_country] => US [patent_app_date] => 2019-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 6940 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16413991 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/413991
System and method for queuing a communication session May 15, 2019 Issued
Array ( [id] => 16747598 [patent_doc_number] => 10972609 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-06 [patent_title] => Caller deflection and response system and method [patent_app_type] => utility [patent_app_number] => 16/398652 [patent_app_country] => US [patent_app_date] => 2019-04-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 9571 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 279 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16398652 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/398652
Caller deflection and response system and method Apr 29, 2019 Issued
Array ( [id] => 15276731 [patent_doc_number] => 20190387100 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-12-19 [patent_title] => AUTOMATED SCHEDULING OF CONTACT CENTER AGENTS USING REAL-TIME ANALYTICS [patent_app_type] => utility [patent_app_number] => 16/392245 [patent_app_country] => US [patent_app_date] => 2019-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8470 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392245 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392245
AUTOMATED SCHEDULING OF CONTACT CENTER AGENTS USING REAL-TIME ANALYTICS Apr 22, 2019 Abandoned
Array ( [id] => 17071610 [patent_doc_number] => 20210273828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-02 [patent_title] => COMMUNICATION CONTROL DEVICE, MEDIA TRANSMISSION METHOD, AND MEDIA TRANSMISSION PROGRAM [patent_app_type] => utility [patent_app_number] => 17/049615 [patent_app_country] => US [patent_app_date] => 2019-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3711 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17049615 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/049615
COMMUNICATION CONTROL DEVICE, MEDIA TRANSMISSION METHOD, AND MEDIA TRANSMISSION PROGRAM Apr 18, 2019 Abandoned
Array ( [id] => 16349591 [patent_doc_number] => 20200314242 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-01 [patent_title] => AGENT-TO-AGENT CONSULTATION AS FORMALLY MANAGED CHANNEL FOR ASSISTANCE [patent_app_type] => utility [patent_app_number] => 16/370462 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9976 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16370462 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/370462
Managed channel for agent-to-agent consultation Mar 28, 2019 Issued
Array ( [id] => 16349593 [patent_doc_number] => 20200314244 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-01 [patent_title] => ONE-TO-MANY AGENT-TO-AGENT CONSULTATION [patent_app_type] => utility [patent_app_number] => 16/370535 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11851 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16370535 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/370535
ONE-TO-MANY AGENT-TO-AGENT CONSULTATION Mar 28, 2019 Abandoned
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