
Maura K. Regan
Examiner (ID: 6633)
| Most Active Art Unit | 2607 |
| Art Unit(s) | 2858, 2899, 2213, 2607 |
| Total Applications | 698 |
| Issued Applications | 615 |
| Pending Applications | 13 |
| Abandoned Applications | 70 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 7509053
[patent_doc_number] => 20110255553
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2011-10-20
[patent_title] => 'ROUTING INBOUND COMMUNICATIONS ACROSS CALL CENTERS AND THE LIKE'
[patent_app_type] => utility
[patent_app_number] => 13/087270
[patent_app_country] => US
[patent_app_date] => 2011-04-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 5811
[patent_no_of_claims] => 22
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[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0255/20110255553.pdf
[firstpage_image] =>[orig_patent_app_number] => 13087270
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/087270 | Routing inbound communications across call centers and the like | Apr 13, 2011 | Issued |
Array
(
[id] => 8691931
[patent_doc_number] => 08391465
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2013-03-05
[patent_title] => 'Customer care call routing'
[patent_app_type] => utility
[patent_app_number] => 13/016714
[patent_app_country] => US
[patent_app_date] => 2011-01-28
[patent_effective_date] => 0000-00-00
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/016714 | Customer care call routing | Jan 27, 2011 | Issued |
Array
(
[id] => 5958028
[patent_doc_number] => 20110182415
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2011-07-28
[patent_title] => 'METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES'
[patent_app_type] => utility
[patent_app_number] => 13/014559
[patent_app_country] => US
[patent_app_date] => 2011-01-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
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[patent_no_of_words] => 9666
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[pdf_file] => publications/A1/0182/20110182415.pdf
[firstpage_image] =>[orig_patent_app_number] => 13014559
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/014559 | METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES | Jan 25, 2011 | Abandoned |
Array
(
[id] => 8312090
[patent_doc_number] => 20120189115
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2012-07-26
[patent_title] => 'METHOD AND APPARATUS FOR SEGMENTING WORK IN A CONTACT CENTER'
[patent_app_type] => utility
[patent_app_number] => 13/013392
[patent_app_country] => US
[patent_app_date] => 2011-01-25
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
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[patent_no_of_words] => 9107
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/013392 | Method and apparatus for segmenting work in a contact center | Jan 24, 2011 | Issued |
Array
(
[id] => 6173381
[patent_doc_number] => 20110176669
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[patent_kind] => A1
[patent_issue_date] => 2011-07-21
[patent_title] => 'POST-DIAL DELAY DURING RANDOMIZATION'
[patent_app_type] => utility
[patent_app_number] => 13/007566
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[firstpage_image] =>[orig_patent_app_number] => 13007566
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/007566 | POST-DIAL DELAY DURING RANDOMIZATION | Jan 13, 2011 | Abandoned |
Array
(
[id] => 8210617
[patent_doc_number] => 20120129508
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[patent_kind] => A1
[patent_issue_date] => 2012-05-24
[patent_title] => 'METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL'
[patent_app_type] => utility
[patent_app_number] => 12/950641
[patent_app_country] => US
[patent_app_date] => 2010-11-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
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[pdf_file] => publications/A1/0129/20120129508.pdf
[firstpage_image] =>[orig_patent_app_number] => 12950641
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/950641 | METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL | Nov 18, 2010 | Abandoned |
Array
(
[id] => 8996926
[patent_doc_number] => 08520828
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2013-08-27
[patent_title] => 'Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network'
[patent_app_type] => utility
[patent_app_number] => 12/913735
[patent_app_country] => US
[patent_app_date] => 2010-10-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 4469
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12913735
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/913735 | Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network | Oct 26, 2010 | Issued |
Array
(
[id] => 8053101
[patent_doc_number] => 20120076286
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2012-03-29
[patent_title] => 'SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE'
[patent_app_type] => utility
[patent_app_number] => 12/891330
[patent_app_country] => US
[patent_app_date] => 2010-09-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
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[patent_no_of_words] => 4073
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[firstpage_image] =>[orig_patent_app_number] => 12891330
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/891330 | SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE | Sep 26, 2010 | Abandoned |
Array
(
[id] => 9505742
[patent_doc_number] => 08744065
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[patent_kind] => B2
[patent_issue_date] => 2014-06-03
[patent_title] => 'Method and system for monitoring contact center transactions'
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[patent_app_number] => 12/887734
[patent_app_country] => US
[patent_app_date] => 2010-09-22
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[rel_patent_id] =>[rel_patent_doc_number] =>) 12/887734 | Method and system for monitoring contact center transactions | Sep 21, 2010 | Issued |
Array
(
[id] => 8448080
[patent_doc_number] => 08290140
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2012-10-16
[patent_title] => 'Sound event processing with echo analysis'
[patent_app_type] => utility
[patent_app_number] => 12/881175
[patent_app_country] => US
[patent_app_date] => 2010-09-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
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[rel_patent_id] =>[rel_patent_doc_number] =>) 12/881175 | Sound event processing with echo analysis | Sep 13, 2010 | Issued |
Array
(
[id] => 6340042
[patent_doc_number] => 20100329439
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[patent_issue_date] => 2010-12-30
[patent_title] => 'METHOD AND SYSTEM FOR DETERMINING AUTHORIZATION LEVELS IN A VIRTUAL PRIVATE NETWORK (VPN)'
[patent_app_type] => utility
[patent_app_number] => 12/872639
[patent_app_country] => US
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[rel_patent_id] =>[rel_patent_doc_number] =>) 12/872639 | Method and system for determining authorization levels in a virtual private network (VPN) | Aug 30, 2010 | Issued |
Array
(
[id] => 7783485
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[patent_title] => 'RINGBACK TONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS'
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Array
(
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Array
(
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Array
(
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Array
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Array
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Array
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Array
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Array
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[rel_patent_id] =>[rel_patent_doc_number] =>) 12/570270 | Maintaining history information for a user across multiple types of end points | Sep 29, 2009 | Issued |