Search

Maura K. Regan

Examiner (ID: 6633)

Most Active Art Unit
2607
Art Unit(s)
2858, 2899, 2213, 2607
Total Applications
698
Issued Applications
615
Pending Applications
13
Abandoned Applications
70

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 7509053 [patent_doc_number] => 20110255553 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-10-20 [patent_title] => 'ROUTING INBOUND COMMUNICATIONS ACROSS CALL CENTERS AND THE LIKE' [patent_app_type] => utility [patent_app_number] => 13/087270 [patent_app_country] => US [patent_app_date] => 2011-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5811 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0255/20110255553.pdf [firstpage_image] =>[orig_patent_app_number] => 13087270 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/087270
Routing inbound communications across call centers and the like Apr 13, 2011 Issued
Array ( [id] => 8691931 [patent_doc_number] => 08391465 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-03-05 [patent_title] => 'Customer care call routing' [patent_app_type] => utility [patent_app_number] => 13/016714 [patent_app_country] => US [patent_app_date] => 2011-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 11096 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 319 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13016714 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/016714
Customer care call routing Jan 27, 2011 Issued
Array ( [id] => 5958028 [patent_doc_number] => 20110182415 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-07-28 [patent_title] => 'METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES' [patent_app_type] => utility [patent_app_number] => 13/014559 [patent_app_country] => US [patent_app_date] => 2011-01-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9666 [patent_no_of_claims] => 58 [patent_no_of_ind_claims] => 10 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0182/20110182415.pdf [firstpage_image] =>[orig_patent_app_number] => 13014559 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/014559
METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES Jan 25, 2011 Abandoned
Array ( [id] => 8312090 [patent_doc_number] => 20120189115 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-07-26 [patent_title] => 'METHOD AND APPARATUS FOR SEGMENTING WORK IN A CONTACT CENTER' [patent_app_type] => utility [patent_app_number] => 13/013392 [patent_app_country] => US [patent_app_date] => 2011-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9107 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13013392 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/013392
Method and apparatus for segmenting work in a contact center Jan 24, 2011 Issued
Array ( [id] => 6173381 [patent_doc_number] => 20110176669 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-07-21 [patent_title] => 'POST-DIAL DELAY DURING RANDOMIZATION' [patent_app_type] => utility [patent_app_number] => 13/007566 [patent_app_country] => US [patent_app_date] => 2011-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 5123 [patent_no_of_claims] => 46 [patent_no_of_ind_claims] => 14 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0176/20110176669.pdf [firstpage_image] =>[orig_patent_app_number] => 13007566 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/007566
POST-DIAL DELAY DURING RANDOMIZATION Jan 13, 2011 Abandoned
Array ( [id] => 8210617 [patent_doc_number] => 20120129508 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-05-24 [patent_title] => 'METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL' [patent_app_type] => utility [patent_app_number] => 12/950641 [patent_app_country] => US [patent_app_date] => 2010-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7928 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0129/20120129508.pdf [firstpage_image] =>[orig_patent_app_number] => 12950641 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/950641
METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL Nov 18, 2010 Abandoned
Array ( [id] => 8996926 [patent_doc_number] => 08520828 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-08-27 [patent_title] => 'Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network' [patent_app_type] => utility [patent_app_number] => 12/913735 [patent_app_country] => US [patent_app_date] => 2010-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4469 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 324 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12913735 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/913735
Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network Oct 26, 2010 Issued
Array ( [id] => 8053101 [patent_doc_number] => 20120076286 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-03-29 [patent_title] => 'SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE' [patent_app_type] => utility [patent_app_number] => 12/891330 [patent_app_country] => US [patent_app_date] => 2010-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4073 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0076/20120076286.pdf [firstpage_image] =>[orig_patent_app_number] => 12891330 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/891330
SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE Sep 26, 2010 Abandoned
Array ( [id] => 9505742 [patent_doc_number] => 08744065 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-06-03 [patent_title] => 'Method and system for monitoring contact center transactions' [patent_app_type] => utility [patent_app_number] => 12/887734 [patent_app_country] => US [patent_app_date] => 2010-09-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8024 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 446 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12887734 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/887734
Method and system for monitoring contact center transactions Sep 21, 2010 Issued
Array ( [id] => 8448080 [patent_doc_number] => 08290140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-10-16 [patent_title] => 'Sound event processing with echo analysis' [patent_app_type] => utility [patent_app_number] => 12/881175 [patent_app_country] => US [patent_app_date] => 2010-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 6569 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12881175 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/881175
Sound event processing with echo analysis Sep 13, 2010 Issued
Array ( [id] => 6340042 [patent_doc_number] => 20100329439 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-12-30 [patent_title] => 'METHOD AND SYSTEM FOR DETERMINING AUTHORIZATION LEVELS IN A VIRTUAL PRIVATE NETWORK (VPN)' [patent_app_type] => utility [patent_app_number] => 12/872639 [patent_app_country] => US [patent_app_date] => 2010-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5865 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0329/20100329439.pdf [firstpage_image] =>[orig_patent_app_number] => 12872639 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/872639
Method and system for determining authorization levels in a virtual private network (VPN) Aug 30, 2010 Issued
Array ( [id] => 7783485 [patent_doc_number] => 20120045041 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-23 [patent_title] => 'RINGBACK TONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS' [patent_app_type] => utility [patent_app_number] => 12/859481 [patent_app_country] => US [patent_app_date] => 2010-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6078 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0045/20120045041.pdf [firstpage_image] =>[orig_patent_app_number] => 12859481 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/859481
RINGBACK TONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS Aug 18, 2010 Abandoned
Array ( [id] => 7783492 [patent_doc_number] => 20120045048 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-23 [patent_title] => 'RINGTONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS' [patent_app_type] => utility [patent_app_number] => 12/859472 [patent_app_country] => US [patent_app_date] => 2010-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 5932 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0045/20120045048.pdf [firstpage_image] =>[orig_patent_app_number] => 12859472 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/859472
RINGTONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS Aug 18, 2010 Abandoned
Array ( [id] => 9351655 [patent_doc_number] => 08670556 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-03-11 [patent_title] => 'Multi-participant communication system with audio manager responsive to mode change requests' [patent_app_type] => utility [patent_app_number] => 12/830879 [patent_app_country] => US [patent_app_date] => 2010-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5620 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 409 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12830879 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/830879
Multi-participant communication system with audio manager responsive to mode change requests Jul 5, 2010 Issued
Array ( [id] => 8786196 [patent_doc_number] => 08433048 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-04-30 [patent_title] => 'System and method to direct telephone calls to advertisers' [patent_app_type] => utility [patent_app_number] => 12/829372 [patent_app_country] => US [patent_app_date] => 2010-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 12769 [patent_no_of_claims] => 37 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12829372 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/829372
System and method to direct telephone calls to advertisers Jun 30, 2010 Issued
Array ( [id] => 9415639 [patent_doc_number] => 08699689 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-04-15 [patent_title] => 'Method and system for monitoring and managing multi-sourced call centers' [patent_app_type] => utility [patent_app_number] => 12/794277 [patent_app_country] => US [patent_app_date] => 2010-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 7 [patent_no_of_words] => 6891 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 427 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12794277 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/794277
Method and system for monitoring and managing multi-sourced call centers Jun 3, 2010 Issued
Array ( [id] => 5967872 [patent_doc_number] => 20110150202 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-06-23 [patent_title] => 'AUTOMATIC DISCONNECTION SYSTEM AND METHOD OF A COMMUNICATION DEVICE' [patent_app_type] => utility [patent_app_number] => 12/773854 [patent_app_country] => US [patent_app_date] => 2010-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 1952 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0150/20110150202.pdf [firstpage_image] =>[orig_patent_app_number] => 12773854 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/773854
AUTOMATIC DISCONNECTION SYSTEM AND METHOD OF A COMMUNICATION DEVICE May 4, 2010 Abandoned
Array ( [id] => 8751091 [patent_doc_number] => 08416930 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-04-09 [patent_title] => 'Apparatus and method for controlling an amount of concurrent calls' [patent_app_type] => utility [patent_app_number] => 13/146416 [patent_app_country] => US [patent_app_date] => 2009-11-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3679 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 286 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13146416 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/146416
Apparatus and method for controlling an amount of concurrent calls Nov 25, 2009 Issued
Array ( [id] => 5942944 [patent_doc_number] => 20110103564 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-05-05 [patent_title] => 'System and method for communicating guest preferences to a telephony device' [patent_app_type] => utility [patent_app_number] => 12/589958 [patent_app_country] => US [patent_app_date] => 2009-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7647 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0103/20110103564.pdf [firstpage_image] =>[orig_patent_app_number] => 12589958 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/589958
System and method for communicating guest preferences to a telephony device Oct 29, 2009 Abandoned
Array ( [id] => 6118155 [patent_doc_number] => 20110075828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-03-31 [patent_title] => 'MAINTAINING HISTORY INFORMATION FOR A USER ACROSS MULTIPLE TYPES OF END POINTS' [patent_app_type] => utility [patent_app_number] => 12/570270 [patent_app_country] => US [patent_app_date] => 2009-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10938 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0075/20110075828.pdf [firstpage_image] =>[orig_patent_app_number] => 12570270 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/570270
Maintaining history information for a user across multiple types of end points Sep 29, 2009 Issued
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