Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16874773 [patent_doc_number] => 20210168240 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-03 [patent_title] => TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 17/169948 [patent_app_country] => US [patent_app_date] => 2021-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17169948 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/169948
Techniques for decisioning behavioral pairing in a task assignment system Feb 7, 2021 Issued
Array ( [id] => 17012143 [patent_doc_number] => 20210243304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-05 [patent_title] => TECHNIQUES FOR ERROR HANDLING IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/162187 [patent_app_country] => US [patent_app_date] => 2021-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9003 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17162187 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/162187
Techniques for error handling in a task assignment system with an external pairing system Jan 28, 2021 Issued
Array ( [id] => 17766163 [patent_doc_number] => 20220239777 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => ASSIGNING CUSTOMER CALLS TO CUSTOMER CARE AGENTS BASED ON COMPATABILITY [patent_app_type] => utility [patent_app_number] => 17/159678 [patent_app_country] => US [patent_app_date] => 2021-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11830 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17159678 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/159678
Assigning customer calls to customer care agents based on compatability Jan 26, 2021 Issued
Array ( [id] => 17766160 [patent_doc_number] => 20220239774 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => SYSTEMS AND METHODS TO TERMINATE AN ACTIVE COMMUNICATION [patent_app_type] => utility [patent_app_number] => 17/157531 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11955 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17157531 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/157531
Systems and methods to terminate an active communication Jan 24, 2021 Issued
Array ( [id] => 16851948 [patent_doc_number] => 20210152693 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-20 [patent_title] => UTILIZING MACHINE LEARNING WITH CALL HISTORIES TO DETERMINE SUPPORT QUEUE POSITIONS FOR SUPPORT CALLS [patent_app_type] => utility [patent_app_number] => 17/248425 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10723 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17248425 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/248425
Utilizing machine learning with call histories to determine support queue positions for support calls Jan 24, 2021 Issued
Array ( [id] => 18465358 [patent_doc_number] => 11689664 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-06-27 [patent_title] => Automatic call distribution system, method, and computer program having multi-skill based routing [patent_app_type] => utility [patent_app_number] => 17/141033 [patent_app_country] => US [patent_app_date] => 2021-01-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5272 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17141033 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/141033
Automatic call distribution system, method, and computer program having multi-skill based routing Jan 3, 2021 Issued
Array ( [id] => 16938187 [patent_doc_number] => 20210204076 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => GENERATING A HEARING ASSISTANCE DEVICE SHELL [patent_app_type] => utility [patent_app_number] => 17/247952 [patent_app_country] => US [patent_app_date] => 2020-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9005 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17247952 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/247952
Generating a hearing assistance device shell Dec 30, 2020 Issued
Array ( [id] => 19704623 [patent_doc_number] => 12198669 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-01-14 [patent_title] => Systems and methods for reducing noise in imaging system [patent_app_type] => utility [patent_app_number] => 17/137462 [patent_app_country] => US [patent_app_date] => 2020-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 20 [patent_no_of_words] => 26592 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17137462 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/137462
Systems and methods for reducing noise in imaging system Dec 29, 2020 Issued
Array ( [id] => 18919936 [patent_doc_number] => 11882238 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-01-23 [patent_title] => System and method for customer identification and workflow optimization [patent_app_type] => utility [patent_app_number] => 17/133203 [patent_app_country] => US [patent_app_date] => 2020-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 8695 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17133203 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/133203
System and method for customer identification and workflow optimization Dec 22, 2020 Issued
Array ( [id] => 17064289 [patent_doc_number] => 11108910 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-31 [patent_title] => Method and system for fraud clustering by content and biometrics analysis [patent_app_type] => utility [patent_app_number] => 17/129986 [patent_app_country] => US [patent_app_date] => 2020-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10467 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17129986 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/129986
Method and system for fraud clustering by content and biometrics analysis Dec 21, 2020 Issued
Array ( [id] => 17693831 [patent_doc_number] => 20220201124 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => DYNAMICALLY MODIFYING CALL FLOW MANAGEMENT USING A COMMON DATA MODEL INTERFACE FOR AUTOMATED CALL DISTRIBUTION SYSTEMS [patent_app_type] => utility [patent_app_number] => 17/126291 [patent_app_country] => US [patent_app_date] => 2020-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6343 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17126291 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/126291
Dynamically modifying call flow management using a common data model interface for automated call distribution systems Dec 17, 2020 Issued
Array ( [id] => 16730821 [patent_doc_number] => 20210097969 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => DISTRIBUTED NETWORK OF COMMUNICATIVELY COUPLED NOISE MONITORING AND MAPPING DEVICES [patent_app_type] => utility [patent_app_number] => 17/120877 [patent_app_country] => US [patent_app_date] => 2020-12-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20516 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 227 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17120877 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/120877
Distributed network of communicatively coupled noise monitoring and mapping devices Dec 13, 2020 Issued
Array ( [id] => 18633117 [patent_doc_number] => 20230292037 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-14 [patent_title] => COAXIAL HORN [patent_app_type] => utility [patent_app_number] => 17/610692 [patent_app_country] => US [patent_app_date] => 2020-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4872 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17610692 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/610692
COAXIAL HORN Dec 10, 2020 Abandoned
Array ( [id] => 16732428 [patent_doc_number] => 20210099577 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE [patent_app_type] => utility [patent_app_number] => 17/117624 [patent_app_country] => US [patent_app_date] => 2020-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18344 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 82 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17117624 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/117624
System and method for a work distribution service Dec 9, 2020 Issued
Array ( [id] => 17223958 [patent_doc_number] => 11176461 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-16 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/107571 [patent_app_country] => US [patent_app_date] => 2020-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23841 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17107571 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/107571
System and method for managing routing of customer calls to agents Nov 29, 2020 Issued
Array ( [id] => 16859885 [patent_doc_number] => 20210160630 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-27 [patent_title] => DEVICE WITH COIL [patent_app_type] => utility [patent_app_number] => 17/100567 [patent_app_country] => US [patent_app_date] => 2020-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7199 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17100567 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/100567
Device with decoupling element configured between respective ground planes for antenna and coil Nov 19, 2020 Issued
Array ( [id] => 17138685 [patent_doc_number] => 11140263 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-05 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 16/953676 [patent_app_country] => US [patent_app_date] => 2020-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 3628 [patent_no_of_claims] => 38 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16953676 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/953676
Systems and methods for blockchain wireless services in a controlled environment Nov 19, 2020 Issued
Array ( [id] => 17396763 [patent_doc_number] => 11245792 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-02-08 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/099489 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9306 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17099489 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/099489
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Nov 15, 2020 Issued
Array ( [id] => 17108522 [patent_doc_number] => 11128754 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-21 [patent_title] => Machine learning system for routing optimization based on historical performance data [patent_app_type] => utility [patent_app_number] => 17/098761 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8578 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 252 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098761 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098761
Machine learning system for routing optimization based on historical performance data Nov 15, 2020 Issued
Array ( [id] => 18580339 [patent_doc_number] => 11736884 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-22 [patent_title] => Method and system for preventing multi-conversation mode for vehicles [patent_app_type] => utility [patent_app_number] => 17/097370 [patent_app_country] => US [patent_app_date] => 2020-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 4528 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17097370 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/097370
Method and system for preventing multi-conversation mode for vehicles Nov 12, 2020 Issued
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