Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17271667 [patent_doc_number] => 11197109 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-12-07 [patent_title] => Hearing device with active vent comprising solenoid [patent_app_type] => utility [patent_app_number] => 17/094659 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 12 [patent_no_of_words] => 7675 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094659 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094659
Hearing device with active vent comprising solenoid Nov 9, 2020 Issued
Array ( [id] => 16875053 [patent_doc_number] => 20210168520 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-03 [patent_title] => METHOD AND APPARATUS FOR HEARING IMPROVEMENT BASED ON COCHLEAR MODEL [patent_app_type] => utility [patent_app_number] => 17/093787 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4518 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17093787 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/093787
Method and apparatus for hearing improvement based on cochlear model Nov 9, 2020 Issued
Array ( [id] => 17327565 [patent_doc_number] => 11218597 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-01-04 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 17/093085 [patent_app_country] => US [patent_app_date] => 2020-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 14103 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 215 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17093085 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/093085
Techniques for behavioral pairing in a contact center system Nov 8, 2020 Issued
Array ( [id] => 17277206 [patent_doc_number] => 20210383404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-09 [patent_title] => METHOD AND SYSTEM FOR PROVIDING RESILIENCY IN INTERACTION SERVICING ACROSS DATA CENTERS [patent_app_type] => utility [patent_app_number] => 17/089093 [patent_app_country] => US [patent_app_date] => 2020-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13068 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17089093 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/089093
Method and system for providing resiliency in interaction servicing across data centers Nov 3, 2020 Issued
Array ( [id] => 16974685 [patent_doc_number] => 11070673 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-07-20 [patent_title] => Call monitoring and feedback reporting using machine learning [patent_app_type] => utility [patent_app_number] => 17/087747 [patent_app_country] => US [patent_app_date] => 2020-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7611 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17087747 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/087747
Call monitoring and feedback reporting using machine learning Nov 2, 2020 Issued
Array ( [id] => 17153579 [patent_doc_number] => 11146683 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-12 [patent_title] => Context-aware redirection from telephony environment to messaging environment [patent_app_type] => utility [patent_app_number] => 17/076085 [patent_app_country] => US [patent_app_date] => 2020-10-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11819 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17076085 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/076085
Context-aware redirection from telephony environment to messaging environment Oct 20, 2020 Issued
Array ( [id] => 17271424 [patent_doc_number] => 11196864 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-12-07 [patent_title] => Analyzing voice response to telephone call to assign appropriate agent [patent_app_type] => utility [patent_app_number] => 17/074855 [patent_app_country] => US [patent_app_date] => 2020-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10084 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 251 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17074855 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/074855
Analyzing voice response to telephone call to assign appropriate agent Oct 19, 2020 Issued
Array ( [id] => 17972405 [patent_doc_number] => 11489963 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-11-01 [patent_title] => Agent logging system [patent_app_type] => utility [patent_app_number] => 17/038053 [patent_app_country] => US [patent_app_date] => 2020-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12557 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17038053 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/038053
Agent logging system Sep 29, 2020 Issued
Array ( [id] => 16766569 [patent_doc_number] => 20210112151 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-15 [patent_title] => Method and System that Mitigates Digital Address Book Data Decay [TetherTap] [patent_app_type] => utility [patent_app_number] => 17/031845 [patent_app_country] => US [patent_app_date] => 2020-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2630 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 22 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17031845 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/031845
Method and System that Mitigates Digital Address Book Data Decay [TetherTap] Sep 23, 2020 Abandoned
Array ( [id] => 16897446 [patent_doc_number] => 11039011 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-15 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/021603 [patent_app_country] => US [patent_app_date] => 2020-09-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9291 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17021603 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/021603
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Sep 14, 2020 Issued
Array ( [id] => 17909709 [patent_doc_number] => 11463585 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Systems and methods for electronic request routing and distribution [patent_app_type] => utility [patent_app_number] => 17/020365 [patent_app_country] => US [patent_app_date] => 2020-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10690 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17020365 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/020365
Systems and methods for electronic request routing and distribution Sep 13, 2020 Issued
Array ( [id] => 16802557 [patent_doc_number] => 10997506 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-04 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/013312 [patent_app_country] => US [patent_app_date] => 2020-09-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13848 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17013312 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/013312
System and method for managing routing of customer calls to agents Sep 3, 2020 Issued
Array ( [id] => 16530018 [patent_doc_number] => 20200404099 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-24 [patent_title] => VISUAL TRANSLATION FOR AN IVR SYSTEM [patent_app_type] => utility [patent_app_number] => 17/008436 [patent_app_country] => US [patent_app_date] => 2020-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20993 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -2 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17008436 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/008436
Visual translation for an IVR system Aug 30, 2020 Issued
Array ( [id] => 16632576 [patent_doc_number] => 20210051230 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-02-18 [patent_title] => TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/001376 [patent_app_country] => US [patent_app_date] => 2020-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17001376 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/001376
Techniques for pairing contacts and agents in a contact center system Aug 23, 2020 Issued
Array ( [id] => 16790373 [patent_doc_number] => 10992819 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-27 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 16/947888 [patent_app_country] => US [patent_app_date] => 2020-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14575 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 68 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16947888 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/947888
System and method for provisioning temporary telephone numbers Aug 20, 2020 Issued
Array ( [id] => 18952164 [patent_doc_number] => 11895479 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-06 [patent_title] => Steering of binauralization of audio [patent_app_type] => utility [patent_app_number] => 17/637446 [patent_app_country] => US [patent_app_date] => 2020-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 10844 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 254 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17637446 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/637446
Steering of binauralization of audio Aug 18, 2020 Issued
Array ( [id] => 16473102 [patent_doc_number] => 20200374640 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-26 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 16/991862 [patent_app_country] => US [patent_app_date] => 2020-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7604 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16991862 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/991862
RF antenna and hearing device with RF antenna Aug 11, 2020 Issued
Array ( [id] => 16638999 [patent_doc_number] => 10917526 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-09 [patent_title] => Techniques for decisioning behavioral pairing in a task assignment system [patent_app_type] => utility [patent_app_number] => 16/990184 [patent_app_country] => US [patent_app_date] => 2020-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7583 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16990184 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/990184
Techniques for decisioning behavioral pairing in a task assignment system Aug 10, 2020 Issued
Array ( [id] => 16708838 [patent_doc_number] => 10958788 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-03-23 [patent_title] => Third-party outdial process for establishing a language interpretation session [patent_app_type] => utility [patent_app_number] => 16/986660 [patent_app_country] => US [patent_app_date] => 2020-08-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4493 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 262 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16986660 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/986660
Third-party outdial process for establishing a language interpretation session Aug 5, 2020 Issued
Array ( [id] => 16929381 [patent_doc_number] => 11050883 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-29 [patent_title] => Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction [patent_app_type] => utility [patent_app_number] => 16/947512 [patent_app_country] => US [patent_app_date] => 2020-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 30886 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16947512 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/947512
Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction Aug 3, 2020 Issued
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