Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16813662 [patent_doc_number] => 20210136217 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/670908 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14219 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670908 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670908
INTELLIGENT RECONNECT IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Oct 30, 2019 Abandoned
Array ( [id] => 16813661 [patent_doc_number] => 20210136216 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CUSTOMER SATISFACTION SCORE PRIORITY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/670851 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14060 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670851 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670851
CUSTOMER SATISFACTION SCORE PRIORITY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Oct 30, 2019 Abandoned
Array ( [id] => 16811241 [patent_doc_number] => 20210133796 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CROSS-CHANNEL CALL ATTRIBUTION [patent_app_type] => utility [patent_app_number] => 16/670292 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6110 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670292 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670292
CROSS-CHANNEL CALL ATTRIBUTION Oct 30, 2019 Abandoned
Array ( [id] => 16813648 [patent_doc_number] => 20210136203 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/670843 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14062 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670843 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670843
CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Oct 30, 2019 Abandoned
Array ( [id] => 16813647 [patent_doc_number] => 20210136202 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/670727 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14061 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670727 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670727
ARTIFICIAL INTELLIGENCE FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Oct 30, 2019 Abandoned
Array ( [id] => 16654622 [patent_doc_number] => 10931823 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-23 [patent_title] => Scheduling agents using skill group weights [patent_app_type] => utility [patent_app_number] => 16/668885 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8324 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 218 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668885 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668885
Scheduling agents using skill group weights Oct 29, 2019 Issued
Array ( [id] => 16652612 [patent_doc_number] => 10929795 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-23 [patent_title] => Scheduling agents using skill group weights [patent_app_type] => utility [patent_app_number] => 16/668525 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8292 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668525 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668525
Scheduling agents using skill group weights Oct 29, 2019 Issued
Array ( [id] => 16654623 [patent_doc_number] => 10931824 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-23 [patent_title] => Scheduling agents using skill group weights [patent_app_type] => utility [patent_app_number] => 16/668889 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8329 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668889 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668889
Scheduling agents using skill group weights Oct 29, 2019 Issued
Array ( [id] => 16654625 [patent_doc_number] => 10931826 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-23 [patent_title] => Scheduling agents using skill group weights [patent_app_type] => utility [patent_app_number] => 16/668895 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8324 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 227 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668895 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668895
Scheduling agents using skill group weights Oct 29, 2019 Issued
Array ( [id] => 16652613 [patent_doc_number] => 10929796 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-23 [patent_title] => Scheduling agents using skill group weights [patent_app_type] => utility [patent_app_number] => 16/668847 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8324 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 208 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668847 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668847
Scheduling agents using skill group weights Oct 29, 2019 Issued
Array ( [id] => 17424038 [patent_doc_number] => 11257499 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-02-22 [patent_title] => Promise management apparatus and method [patent_app_type] => utility [patent_app_number] => 16/663361 [patent_app_country] => US [patent_app_date] => 2019-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2915 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16663361 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/663361
Promise management apparatus and method Oct 24, 2019 Issued
Array ( [id] => 19230623 [patent_doc_number] => 12010270 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-11 [patent_title] => Call queue management by digital assistant [patent_app_type] => utility [patent_app_number] => 17/769059 [patent_app_country] => US [patent_app_date] => 2019-10-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 8 [patent_no_of_words] => 4243 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17769059 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/769059
Call queue management by digital assistant Oct 16, 2019 Issued
Array ( [id] => 15464697 [patent_doc_number] => 20200045173 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-02-06 [patent_title] => AI-BASED COMPLIANCE AND PREFERENCE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/600006 [patent_app_country] => US [patent_app_date] => 2019-10-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19826 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16600006 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/600006
AI-based compliance and preference system Oct 10, 2019 Issued
Array ( [id] => 15735889 [patent_doc_number] => 10616391 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-07 [patent_title] => System and method for provision of a second line service to a telecommunications device [patent_app_type] => utility [patent_app_number] => 16/584781 [patent_app_country] => US [patent_app_date] => 2019-09-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7932 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16584781 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/584781
System and method for provision of a second line service to a telecommunications device Sep 25, 2019 Issued
Array ( [id] => 16723423 [patent_doc_number] => 20210090570 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-25 [patent_title] => AUTOMATED CALLING SYSTEM [patent_app_type] => utility [patent_app_number] => 16/580726 [patent_app_country] => US [patent_app_date] => 2019-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12065 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16580726 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/580726
Automated calling system Sep 23, 2019 Issued
Array ( [id] => 15368301 [patent_doc_number] => 20200019915 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-16 [patent_title] => SYSTEMS AND METHODS FOR DETERMINING A LIKELIHOOD OF A LEAD CONVERSION EVENT [patent_app_type] => utility [patent_app_number] => 16/581617 [patent_app_country] => US [patent_app_date] => 2019-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8728 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16581617 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/581617
Systems and methods for determining a likelihood of a lead conversion event Sep 23, 2019 Issued
Array ( [id] => 16265806 [patent_doc_number] => 10757262 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-25 [patent_title] => Techniques for decisioning behavioral pairing in a task assignment system [patent_app_type] => utility [patent_app_number] => 16/576434 [patent_app_country] => US [patent_app_date] => 2019-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7543 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16576434 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/576434
Techniques for decisioning behavioral pairing in a task assignment system Sep 18, 2019 Issued
Array ( [id] => 15353811 [patent_doc_number] => 20200014797 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-09 [patent_title] => METHOD AND DEVICE FOR SETTING UP A VOICE CALL [patent_app_type] => utility [patent_app_number] => 16/574398 [patent_app_country] => US [patent_app_date] => 2019-09-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8915 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 106 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16574398 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/574398
Method and device for setting up a voice call Sep 17, 2019 Issued
Array ( [id] => 15892055 [patent_doc_number] => 10652393 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-12 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/567406 [patent_app_country] => US [patent_app_date] => 2019-09-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9277 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16567406 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/567406
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Sep 10, 2019 Issued
Array ( [id] => 15302399 [patent_doc_number] => 20190394335 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-12-26 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/559065 [patent_app_country] => US [patent_app_date] => 2019-09-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14053 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -26 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16559065 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/559065
Techniques for behavioral pairing in a contact center system Sep 2, 2019 Issued
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