Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16457364 [patent_doc_number] => 20200366790 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-19 [patent_title] => CONFIGURATION FOR TRANSITIONING A COMMUNICATION FROM AN AUTOMATED SYSTEM TO A SIMULATED LIVE CUSTOMER AGENT [patent_app_type] => utility [patent_app_number] => 16/411650 [patent_app_country] => US [patent_app_date] => 2019-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3697 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16411650 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/411650
Configuration for transitioning a communication from an automated system to a simulated live customer agent May 13, 2019 Issued
Array ( [id] => 15490415 [patent_doc_number] => 10560578 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-02-11 [patent_title] => Methods and systems for providing interactive support sessions [patent_app_type] => utility [patent_app_number] => 16/407760 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 34 [patent_no_of_words] => 16588 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16407760 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/407760
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14787151 [patent_doc_number] => 20190268473 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => METHODS AND SYSTEMS FOR PROVIDING INTERACTIVE SUPPORT SESSIONS [patent_app_type] => utility [patent_app_number] => 16/408011 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16588 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16408011 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/408011
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14787145 [patent_doc_number] => 20190268470 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => METHODS AND SYSTEMS FOR PROVIDING INTERACTIVE SUPPORT SESSIONS [patent_app_type] => utility [patent_app_number] => 16/407632 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16588 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16407632 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/407632
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14755405 [patent_doc_number] => 20190260876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-22 [patent_title] => METHOD AND SYSTEM FOR OMNICHANNEL SUPERVISION [patent_app_type] => utility [patent_app_number] => 16/403759 [patent_app_country] => US [patent_app_date] => 2019-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4126 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16403759 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/403759
Method and system for omnichannel supervision May 5, 2019 Issued
Array ( [id] => 16424385 [patent_doc_number] => 20200349583 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => ANALYTICS SYSTEM [patent_app_type] => utility [patent_app_number] => 16/403551 [patent_app_country] => US [patent_app_date] => 2019-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5829 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16403551 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/403551
Analytics system to analyze and report customer experience May 4, 2019 Issued
Array ( [id] => 15429605 [patent_doc_number] => 10547747 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-01-28 [patent_title] => Configurable natural language contact flow [patent_app_type] => utility [patent_app_number] => 16/398080 [patent_app_country] => US [patent_app_date] => 2019-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 11000 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16398080 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/398080
Configurable natural language contact flow Apr 28, 2019 Issued
Array ( [id] => 15236721 [patent_doc_number] => 10506102 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-12-10 [patent_title] => Voice messaging and calling system for inmates [patent_app_type] => utility [patent_app_number] => 16/392327 [patent_app_country] => US [patent_app_date] => 2019-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 13951 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392327 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392327
Voice messaging and calling system for inmates Apr 22, 2019 Issued
Array ( [id] => 17033945 [patent_doc_number] => 11095772 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-17 [patent_title] => Device logic enhancement for network-based robocall blocking [patent_app_type] => utility [patent_app_number] => 16/389625 [patent_app_country] => US [patent_app_date] => 2019-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6763 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16389625 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/389625
Device logic enhancement for network-based robocall blocking Apr 18, 2019 Issued
Array ( [id] => 16595100 [patent_doc_number] => 10904389 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-26 [patent_title] => System and method for a work distribution service [patent_app_type] => utility [patent_app_number] => 16/383303 [patent_app_country] => US [patent_app_date] => 2019-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 25 [patent_no_of_words] => 18330 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16383303 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/383303
System and method for a work distribution service Apr 11, 2019 Issued
Array ( [id] => 15402977 [patent_doc_number] => 10542156 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-21 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 16/380265 [patent_app_country] => US [patent_app_date] => 2019-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14529 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16380265 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/380265
System and method for provisioning temporary telephone numbers Apr 9, 2019 Issued
Array ( [id] => 14679777 [patent_doc_number] => 20190239003 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-01 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 16/380570 [patent_app_country] => US [patent_app_date] => 2019-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7551 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16380570 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/380570
RF antenna and hearing device with RF antenna Apr 9, 2019 Issued
Array ( [id] => 14804099 [patent_doc_number] => 10405067 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-03 [patent_title] => Automatic cable arrangement device [patent_app_type] => utility [patent_app_number] => 16/365685 [patent_app_country] => US [patent_app_date] => 2019-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 3134 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 505 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16365685 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/365685
Automatic cable arrangement device Mar 26, 2019 Issued
Array ( [id] => 14590177 [patent_doc_number] => 20190222697 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/363826 [patent_app_country] => US [patent_app_date] => 2019-03-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14031 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16363826 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/363826
Techniques for behavioral pairing in a contact center system Mar 24, 2019 Issued
Array ( [id] => 14571011 [patent_doc_number] => 20190213112 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-11 [patent_title] => AUTOMATED SYSTEM FOR FIXING AND DEBUGGING SOFTWARE DEPLOYED TO CUSTOMERS [patent_app_type] => utility [patent_app_number] => 16/356379 [patent_app_country] => US [patent_app_date] => 2019-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9365 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16356379 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/356379
Automated system for fixing and debugging software deployed to customers Mar 17, 2019 Issued
Array ( [id] => 17225763 [patent_doc_number] => 11178281 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-16 [patent_title] => Communication resource allocation [patent_app_type] => utility [patent_app_number] => 16/292614 [patent_app_country] => US [patent_app_date] => 2019-03-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8317 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16292614 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/292614
Communication resource allocation Mar 4, 2019 Issued
Array ( [id] => 15252357 [patent_doc_number] => 10511715 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-17 [patent_title] => Telephone call-back device [patent_app_type] => utility [patent_app_number] => 16/291143 [patent_app_country] => US [patent_app_date] => 2019-03-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4598 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16291143 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/291143
Telephone call-back device Mar 3, 2019 Issued
Array ( [id] => 16174069 [patent_doc_number] => 10715658 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-14 [patent_title] => Telephone call-back device [patent_app_type] => utility [patent_app_number] => 16/287483 [patent_app_country] => US [patent_app_date] => 2019-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3331 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16287483 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/287483
Telephone call-back device Feb 26, 2019 Issued
Array ( [id] => 14767575 [patent_doc_number] => 10395184 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-08-27 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/283378 [patent_app_country] => US [patent_app_date] => 2019-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11569 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 331 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16283378 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/283378
System and method for managing routing of customer calls to agents Feb 21, 2019 Issued
Array ( [id] => 15794213 [patent_doc_number] => 10630843 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-21 [patent_title] => Dialing into a meeting without entering information [patent_app_type] => utility [patent_app_number] => 16/281809 [patent_app_country] => US [patent_app_date] => 2019-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6852 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16281809 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/281809
Dialing into a meeting without entering information Feb 20, 2019 Issued
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