Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14443459 [patent_doc_number] => 20190179603 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-06-13 [patent_title] => SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR PERFORMING CALL SWAP [patent_app_type] => utility [patent_app_number] => 16/280379 [patent_app_country] => US [patent_app_date] => 2019-02-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6407 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16280379 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/280379
Systems, methods and computer program products for performing active media transmission swap Feb 19, 2019 Issued
Array ( [id] => 14830395 [patent_doc_number] => 10412224 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-10 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/276165 [patent_app_country] => US [patent_app_date] => 2019-02-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 15268 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 415 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16276165 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/276165
System and method for managing routing of customer calls to agents Feb 13, 2019 Issued
Array ( [id] => 16821141 [patent_doc_number] => 11005995 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-11 [patent_title] => System and method for performing agent behavioral analytics [patent_app_type] => utility [patent_app_number] => 16/271846 [patent_app_country] => US [patent_app_date] => 2019-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12008 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16271846 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/271846
System and method for performing agent behavioral analytics Feb 9, 2019 Issued
Array ( [id] => 15583273 [patent_doc_number] => 10582043 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-03 [patent_title] => Method of identifying instances of international call interconnect bypass telecommunications fraud [patent_app_type] => utility [patent_app_number] => 16/267795 [patent_app_country] => US [patent_app_date] => 2019-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3405 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 284 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16267795 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/267795
Method of identifying instances of international call interconnect bypass telecommunications fraud Feb 4, 2019 Issued
Array ( [id] => 14556575 [patent_doc_number] => 10346750 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-07-09 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/267331 [patent_app_country] => US [patent_app_date] => 2019-02-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13780 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 321 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16267331 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/267331
System and method for managing routing of customer calls to agents Feb 3, 2019 Issued
Array ( [id] => 15546145 [patent_doc_number] => 10572859 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-02-25 [patent_title] => Systems and methods for intelligently joining a meeting/conference [patent_app_type] => utility [patent_app_number] => 16/248226 [patent_app_country] => US [patent_app_date] => 2019-01-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16248226 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/248226
Systems and methods for intelligently joining a meeting/conference Jan 14, 2019 Issued
Array ( [id] => 17348521 [patent_doc_number] => 20220014852 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => Surface Sound-Emitting Apparatus and Electronic Device [patent_app_type] => utility [patent_app_number] => 17/297518 [patent_app_country] => US [patent_app_date] => 2018-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2864 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17297518 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/297518
Surface sound-emitting apparatus and electronic device Dec 27, 2018 Issued
Array ( [id] => 18017451 [patent_doc_number] => 11509771 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-11-22 [patent_title] => System and method for managing routing of customer calls [patent_app_type] => utility [patent_app_number] => 16/228305 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15161 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 282 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16228305 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/228305
System and method for managing routing of customer calls Dec 19, 2018 Issued
Array ( [id] => 15111367 [patent_doc_number] => 10477025 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Utilizing machine learning with call histories to determine support queue positions for support calls [patent_app_type] => utility [patent_app_number] => 16/227997 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10671 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16227997 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/227997
Utilizing machine learning with call histories to determine support queue positions for support calls Dec 19, 2018 Issued
Array ( [id] => 17404042 [patent_doc_number] => 20220046133 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => MANAGING QUEUED VOICE CALLS [patent_app_type] => utility [patent_app_number] => 17/414533 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3825 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 78 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17414533 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/414533
Managing queued voice calls Dec 18, 2018 Issued
Array ( [id] => 14957789 [patent_doc_number] => 10440184 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-08 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/225861 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9245 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 301 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16225861 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/225861
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Dec 18, 2018 Issued
Array ( [id] => 15859823 [patent_doc_number] => 10645219 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-05 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/225828 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9245 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16225828 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/225828
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Dec 18, 2018 Issued
Array ( [id] => 16701135 [patent_doc_number] => 10951761 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-03-16 [patent_title] => System and method for live and virtual support interaction [patent_app_type] => utility [patent_app_number] => 16/214712 [patent_app_country] => US [patent_app_date] => 2018-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6608 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 242 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16214712 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/214712
System and method for live and virtual support interaction Dec 9, 2018 Issued
Array ( [id] => 15111359 [patent_doc_number] => 10477021 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Systems for detecting harassing communication [patent_app_type] => utility [patent_app_number] => 16/204477 [patent_app_country] => US [patent_app_date] => 2018-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12602 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 347 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16204477 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/204477
Systems for detecting harassing communication Nov 28, 2018 Issued
Array ( [id] => 16150683 [patent_doc_number] => 10708432 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-07 [patent_title] => Techniques for case allocation [patent_app_type] => utility [patent_app_number] => 16/194598 [patent_app_country] => US [patent_app_date] => 2018-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4630 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16194598 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/194598
Techniques for case allocation Nov 18, 2018 Issued
Array ( [id] => 15252359 [patent_doc_number] => 10511716 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-12-17 [patent_title] => Systems and methods for routing callers to an agent in a contact center [patent_app_type] => utility [patent_app_number] => 16/193565 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13789 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16193565 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/193565
Systems and methods for routing callers to an agent in a contact center Nov 15, 2018 Issued
Array ( [id] => 14081901 [patent_doc_number] => 20190089838 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-03-21 [patent_title] => APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE [patent_app_type] => utility [patent_app_number] => 16/192983 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12400 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16192983 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/192983
Apparatus, system, and method of conference assistance Nov 15, 2018 Issued
Array ( [id] => 15378385 [patent_doc_number] => 10530930 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-07 [patent_title] => AI-based compliance and preference system [patent_app_type] => utility [patent_app_number] => 16/192253 [patent_app_country] => US [patent_app_date] => 2018-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 19826 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16192253 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/192253
AI-based compliance and preference system Nov 14, 2018 Issued
Array ( [id] => 14319913 [patent_doc_number] => 20190149660 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-05-16 [patent_title] => INFORMATION PROCESSING APPARATUS AND INFORMATION PROCESSING SYSTEM [patent_app_type] => utility [patent_app_number] => 16/182623 [patent_app_country] => US [patent_app_date] => 2018-11-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5542 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16182623 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/182623
Information processing apparatus and information processing system Nov 6, 2018 Issued
Array ( [id] => 14512407 [patent_doc_number] => 20190199858 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-06-27 [patent_title] => VOICE RECOGNITION SYSTEM AND CALL EVALUATION SETTING METHOD [patent_app_type] => utility [patent_app_number] => 16/181388 [patent_app_country] => US [patent_app_date] => 2018-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6327 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16181388 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/181388
Voice recognition system and call evaluation setting method Nov 5, 2018 Issued
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