Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18992265 [patent_doc_number] => 20240064234 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-02-22 [patent_title] => SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION [patent_app_type] => utility [patent_app_number] => 18/239724 [patent_app_country] => US [patent_app_date] => 2023-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 30902 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18239724 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/239724
Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction Aug 28, 2023 Issued
Array ( [id] => 20176827 [patent_doc_number] => 12395588 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-08-19 [patent_title] => Method and apparatus for creating a database of contact center response records [patent_app_type] => utility [patent_app_number] => 18/238926 [patent_app_country] => US [patent_app_date] => 2023-08-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 0 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 232 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18238926 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/238926
Method and apparatus for creating a database of contact center response records Aug 27, 2023 Issued
Array ( [id] => 19495207 [patent_doc_number] => 12113936 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-10-08 [patent_title] => System and method for managing routing of customer calls [patent_app_type] => utility [patent_app_number] => 18/454450 [patent_app_country] => US [patent_app_date] => 2023-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15208 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18454450 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/454450
System and method for managing routing of customer calls Aug 22, 2023 Issued
Array ( [id] => 19680531 [patent_doc_number] => 12192410 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-01-07 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 18/452991 [patent_app_country] => US [patent_app_date] => 2023-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23948 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18452991 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/452991
System and method for managing routing of customer calls to agents Aug 20, 2023 Issued
Array ( [id] => 19680529 [patent_doc_number] => 12192408 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-01-07 [patent_title] => Systems and methods for electronic request routing and distribution [patent_app_type] => utility [patent_app_number] => 18/448216 [patent_app_country] => US [patent_app_date] => 2023-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10722 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18448216 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/448216
Systems and methods for electronic request routing and distribution Aug 10, 2023 Issued
Array ( [id] => 19750739 [patent_doc_number] => 20250039304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-30 [patent_title] => METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGITAL MULTI-CHANNEL CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/226283 [patent_app_country] => US [patent_app_date] => 2023-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10440 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18226283 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/226283
Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center Jul 25, 2023 Issued
Array ( [id] => 18907380 [patent_doc_number] => 20240022865 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-01-18 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 18/355970 [patent_app_country] => US [patent_app_date] => 2023-07-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7704 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18355970 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/355970
RF antenna and hearing device with RF antenna Jul 19, 2023 Issued
Array ( [id] => 19183537 [patent_doc_number] => 11990133 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-21 [patent_title] => Automated calling system [patent_app_type] => utility [patent_app_number] => 18/219480 [patent_app_country] => US [patent_app_date] => 2023-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12060 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 298 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18219480 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/219480
Automated calling system Jul 6, 2023 Issued
Array ( [id] => 19214587 [patent_doc_number] => 12003669 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-06-04 [patent_title] => Methods for simultaneous interaction on a web page by a customer and customer service representative [patent_app_type] => utility [patent_app_number] => 18/212989 [patent_app_country] => US [patent_app_date] => 2023-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 7686 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18212989 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/212989
Methods for simultaneous interaction on a web page by a customer and customer service representative Jun 21, 2023 Issued
Array ( [id] => 19400601 [patent_doc_number] => 12075003 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-08-27 [patent_title] => Techniques for decisioning behavioral pairing in a task assignment system [patent_app_type] => utility [patent_app_number] => 18/206448 [patent_app_country] => US [patent_app_date] => 2023-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7640 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18206448 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/206448
Techniques for decisioning behavioral pairing in a task assignment system Jun 5, 2023 Issued
Array ( [id] => 18654402 [patent_doc_number] => 20230300248 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => SYSTEM AND METHOD FOR IMPROVEMENTS TO PRE-PROCESSING OF DATA FOR FORECASTING [patent_app_type] => utility [patent_app_number] => 18/323383 [patent_app_country] => US [patent_app_date] => 2023-05-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11234 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18323383 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/323383
System and method for improvements to pre-processing of data for forecasting May 23, 2023 Issued
Array ( [id] => 19230622 [patent_doc_number] => 12010269 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-06-11 [patent_title] => Call center load balancing and routing management [patent_app_type] => utility [patent_app_number] => 18/321981 [patent_app_country] => US [patent_app_date] => 2023-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13118 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18321981 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/321981
Call center load balancing and routing management May 22, 2023 Issued
Array ( [id] => 18790733 [patent_doc_number] => 20230379638 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-23 [patent_title] => REAL-TIME BINAURAL AUDIO DETECTION AND ENHANCEMENT [patent_app_type] => utility [patent_app_number] => 18/199672 [patent_app_country] => US [patent_app_date] => 2023-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7941 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18199672 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/199672
REAL-TIME BINAURAL AUDIO DETECTION AND ENHANCEMENT May 18, 2023 Pending
Array ( [id] => 19094908 [patent_doc_number] => 11956383 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-09 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 18/197705 [patent_app_country] => US [patent_app_date] => 2023-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 3668 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18197705 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/197705
Systems and methods for blockchain wireless services in a controlled environment May 14, 2023 Issued
Array ( [id] => 18850329 [patent_doc_number] => 20230412733 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-21 [patent_title] => CONTEXT-AWARE AUDIO INTERFACING [patent_app_type] => utility [patent_app_number] => 18/196522 [patent_app_country] => US [patent_app_date] => 2023-05-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11865 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -57 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18196522 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/196522
Context-aware audio interfacing May 11, 2023 Issued
Array ( [id] => 19561155 [patent_doc_number] => 20240372947 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-11-07 [patent_title] => System and method for generating an expandable pool of virtual agents to provide solutions in a metaverse [patent_app_type] => utility [patent_app_number] => 18/309879 [patent_app_country] => US [patent_app_date] => 2023-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10016 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 305 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18309879 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/309879
System and method for generating an expandable pool of virtual agents to provide solutions in a metaverse Apr 30, 2023 Issued
Array ( [id] => 18585645 [patent_doc_number] => 20230267909 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-24 [patent_title] => DISTRIBUTED NETWORK OF COMMUNICATIVELY COUPLED NOISE MONITORING AND MAPPING DEVICES [patent_app_type] => utility [patent_app_number] => 18/139194 [patent_app_country] => US [patent_app_date] => 2023-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20546 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18139194 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/139194
Distributed network of communicatively coupled noise monitoring and mapping devices Apr 24, 2023 Issued
Array ( [id] => 18556387 [patent_doc_number] => 20230254406 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-10 [patent_title] => INTELLIGENT ATTESTATION OF TRAFFIC USING A ROUTING ENGINE [patent_app_type] => utility [patent_app_number] => 18/134766 [patent_app_country] => US [patent_app_date] => 2023-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8013 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18134766 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/134766
Intelligent attestation of traffic using a routing engine Apr 13, 2023 Issued
Array ( [id] => 18822596 [patent_doc_number] => 20230396937 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-07 [patent_title] => GENERATING A HEARING ASSISTANCE DEVICE SHELL [patent_app_type] => utility [patent_app_number] => 18/295022 [patent_app_country] => US [patent_app_date] => 2023-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9036 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18295022 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/295022
Generating a hearing assistance device shell Apr 2, 2023 Issued
Array ( [id] => 19918106 [patent_doc_number] => 12293477 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-05-06 [patent_title] => Adjusting audible area of avatar's voice [patent_app_type] => utility [patent_app_number] => 18/187096 [patent_app_country] => US [patent_app_date] => 2023-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 6029 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18187096 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/187096
Adjusting audible area of avatar's voice Mar 20, 2023 Issued
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