Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18501568 [patent_doc_number] => 20230224407 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-13 [patent_title] => SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION [patent_app_type] => utility [patent_app_number] => 18/185553 [patent_app_country] => US [patent_app_date] => 2023-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10149 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18185553 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/185553
Selecting a target queue for an electronic communication Mar 16, 2023 Issued
Array ( [id] => 19295516 [patent_doc_number] => 12034887 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-07-09 [patent_title] => Systems and methods for synchronizing agent staffing and customer call volume in contact centers [patent_app_type] => utility [patent_app_number] => 18/121237 [patent_app_country] => US [patent_app_date] => 2023-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 8495 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18121237 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/121237
Systems and methods for synchronizing agent staffing and customer call volume in contact centers Mar 13, 2023 Issued
Array ( [id] => 18501567 [patent_doc_number] => 20230224406 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-13 [patent_title] => AI-BASED COMPLIANCE AND PREFERENCE SYSTEM [patent_app_type] => utility [patent_app_number] => 18/114220 [patent_app_country] => US [patent_app_date] => 2023-02-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19831 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18114220 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/114220
AI-based compliance and preference system Feb 23, 2023 Issued
Array ( [id] => 19350533 [patent_doc_number] => 20240259497 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-01 [patent_title] => TECHNOLOGIES FOR ADAPTIVE PREDICTIVE ROUTING IN CONTACT CENTER SYSTEMS [patent_app_type] => utility [patent_app_number] => 18/104088 [patent_app_country] => US [patent_app_date] => 2023-01-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13251 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18104088 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/104088
Technologies for adaptive predictive routing in contact center systems Jan 30, 2023 Issued
Array ( [id] => 19092943 [patent_doc_number] => 11954399 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-09 [patent_title] => Display device including sound generator and vibration damping member [patent_app_type] => utility [patent_app_number] => 18/100422 [patent_app_country] => US [patent_app_date] => 2023-01-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 33 [patent_figures_cnt] => 33 [patent_no_of_words] => 22359 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18100422 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/100422
Display device including sound generator and vibration damping member Jan 22, 2023 Issued
Array ( [id] => 18396045 [patent_doc_number] => 20230164266 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-25 [patent_title] => SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION [patent_app_type] => utility [patent_app_number] => 18/100459 [patent_app_country] => US [patent_app_date] => 2023-01-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 30900 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18100459 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/100459
Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction Jan 22, 2023 Issued
Array ( [id] => 19184703 [patent_doc_number] => 11991314 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-05-21 [patent_title] => Calculating an estimated wait time at a contact center [patent_app_type] => utility [patent_app_number] => 18/150589 [patent_app_country] => US [patent_app_date] => 2023-01-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13357 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18150589 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/150589
Calculating an estimated wait time at a contact center Jan 4, 2023 Issued
Array ( [id] => 18338179 [patent_doc_number] => 20230130128 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-27 [patent_title] => DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING [patent_app_type] => utility [patent_app_number] => 18/146252 [patent_app_country] => US [patent_app_date] => 2022-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12227 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 82 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18146252 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/146252
DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING Dec 22, 2022 Abandoned
Array ( [id] => 19102325 [patent_doc_number] => 20240121553 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-04-11 [patent_title] => USB MICROPHONE FOR WIRELESS TRANSMISSION [patent_app_type] => utility [patent_app_number] => 18/087843 [patent_app_country] => US [patent_app_date] => 2022-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2269 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18087843 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/087843
USB microphone for wireless transmission Dec 22, 2022 Issued
Array ( [id] => 19927454 [patent_doc_number] => 12301758 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-05-13 [patent_title] => Context data attachment for interface-based communication sessions [patent_app_type] => utility [patent_app_number] => 18/067381 [patent_app_country] => US [patent_app_date] => 2022-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9610 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18067381 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/067381
Context data attachment for interface-based communication sessions Dec 15, 2022 Issued
Array ( [id] => 19734901 [patent_doc_number] => 12212915 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-01-28 [patent_title] => Haptic sensing device, electronic device, earphone, and watch [patent_app_type] => utility [patent_app_number] => 18/083316 [patent_app_country] => US [patent_app_date] => 2022-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 21 [patent_no_of_words] => 17209 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18083316 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/083316
Haptic sensing device, electronic device, earphone, and watch Dec 15, 2022 Issued
Array ( [id] => 19064123 [patent_doc_number] => 11943391 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-03-26 [patent_title] => Method and apparatus for routing communications within a contact center [patent_app_type] => utility [patent_app_number] => 18/065312 [patent_app_country] => US [patent_app_date] => 2022-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4343 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 177 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18065312 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/065312
Method and apparatus for routing communications within a contact center Dec 12, 2022 Issued
Array ( [id] => 18297368 [patent_doc_number] => 20230107054 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-06 [patent_title] => DELAYED INTERACTIVE AUTO ATTENDANT [patent_app_type] => utility [patent_app_number] => 18/064675 [patent_app_country] => US [patent_app_date] => 2022-12-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10760 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18064675 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/064675
DELAYED INTERACTIVE AUTO ATTENDANT Dec 11, 2022 Abandoned
Array ( [id] => 19919282 [patent_doc_number] => 12294670 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-05-06 [patent_title] => Method for managing an unallocated telephone number in a communication network, method for processing a request for allocating a telephone number, corresponding devices, item of communication equipment, system and computer programs [patent_app_type] => utility [patent_app_number] => 18/073981 [patent_app_country] => US [patent_app_date] => 2022-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6043 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18073981 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/073981
Method for managing an unallocated telephone number in a communication network, method for processing a request for allocating a telephone number, corresponding devices, item of communication equipment, system and computer programs Dec 1, 2022 Issued
Array ( [id] => 18271519 [patent_doc_number] => 20230092761 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-23 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 17/994689 [patent_app_country] => US [patent_app_date] => 2022-11-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7678 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17994689 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/994689
RF antenna and hearing device with RF antenna Nov 27, 2022 Issued
Array ( [id] => 18580072 [patent_doc_number] => 11736617 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-22 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/991800 [patent_app_country] => US [patent_app_date] => 2022-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23925 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17991800 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/991800
System and method for managing routing of customer calls to agents Nov 20, 2022 Issued
Array ( [id] => 18968668 [patent_doc_number] => 11902470 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-02-13 [patent_title] => Apparatuses and methods involving parking communications [patent_app_type] => utility [patent_app_number] => 17/991689 [patent_app_country] => US [patent_app_date] => 2022-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 20862 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17991689 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/991689
Apparatuses and methods involving parking communications Nov 20, 2022 Issued
Array ( [id] => 18594470 [patent_doc_number] => 11743389 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-29 [patent_title] => System and method for managing routing of customer calls [patent_app_type] => utility [patent_app_number] => 17/986687 [patent_app_country] => US [patent_app_date] => 2022-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15189 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17986687 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/986687
System and method for managing routing of customer calls Nov 13, 2022 Issued
Array ( [id] => 19905694 [patent_doc_number] => 12282701 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-04-22 [patent_title] => Wearable electronic device and method for processing audio signal using the same [patent_app_type] => utility [patent_app_number] => 17/986446 [patent_app_country] => US [patent_app_date] => 2022-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6717 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 244 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17986446 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/986446
Wearable electronic device and method for processing audio signal using the same Nov 13, 2022 Issued
Array ( [id] => 19568993 [patent_doc_number] => 12143782 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-11-12 [patent_title] => Microphone system [patent_app_type] => utility [patent_app_number] => 17/974323 [patent_app_country] => US [patent_app_date] => 2022-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 20 [patent_no_of_words] => 7464 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17974323 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/974323
Microphone system Oct 25, 2022 Issued
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