Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18277923 [patent_doc_number] => 11616881 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-03-28 [patent_title] => Selecting a target queue for an electronic communication [patent_app_type] => utility [patent_app_number] => 17/659344 [patent_app_country] => US [patent_app_date] => 2022-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 10131 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17659344 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/659344
Selecting a target queue for an electronic communication Apr 14, 2022 Issued
Array ( [id] => 17987588 [patent_doc_number] => 20220353625 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-03 [patent_title] => ELECTRONIC HEARING DEVICE AND METHOD [patent_app_type] => utility [patent_app_number] => 17/714068 [patent_app_country] => US [patent_app_date] => 2022-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7497 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17714068 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/714068
Electronic hearing device and method Apr 4, 2022 Issued
Array ( [id] => 17710268 [patent_doc_number] => 20220210276 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-30 [patent_title] => SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE [patent_app_type] => utility [patent_app_number] => 17/655116 [patent_app_country] => US [patent_app_date] => 2022-03-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18359 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17655116 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/655116
System and method for a work distribution service Mar 15, 2022 Issued
Array ( [id] => 18206522 [patent_doc_number] => 11588937 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-21 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/694346 [patent_app_country] => US [patent_app_date] => 2022-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9322 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17694346 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/694346
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Mar 13, 2022 Issued
Array ( [id] => 17691170 [patent_doc_number] => 20220198463 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => SYSTEM, DEVICE, AND METHOD OF PERFORMING DATA ANALYTICS FOR GENERATING SALES TASKS FOR SALES REPRESENTATIVES [patent_app_type] => utility [patent_app_number] => 17/693223 [patent_app_country] => US [patent_app_date] => 2022-03-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7606 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17693223 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/693223
System, device, and method of performing data analytics for generating sales tasks for sales representatives Mar 10, 2022 Issued
Array ( [id] => 17856759 [patent_doc_number] => 20220286802 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-08 [patent_title] => SPATIAL AUDIO MODIFICATION [patent_app_type] => utility [patent_app_number] => 17/683482 [patent_app_country] => US [patent_app_date] => 2022-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10259 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17683482 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/683482
Spatial audio modification Feb 28, 2022 Issued
Array ( [id] => 17660410 [patent_doc_number] => 20220180875 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-09 [patent_title] => PROMISE MANAGEMENT APPARATUS AND METHOD [patent_app_type] => utility [patent_app_number] => 17/677993 [patent_app_country] => US [patent_app_date] => 2022-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3960 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17677993 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/677993
Promise management apparatus and method Feb 21, 2022 Issued
Array ( [id] => 17812111 [patent_doc_number] => 20220263946 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-18 [patent_title] => SYSTEMS AND METHODS OF CONTACT CENTER CLIENT ASSIGNMENT LEVERAGING QUANTUM COMPUTATION [patent_app_type] => utility [patent_app_number] => 17/668963 [patent_app_country] => US [patent_app_date] => 2022-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14736 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17668963 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/668963
Systems and methods of contact center client assignment leveraging quantum computation Feb 9, 2022 Issued
Array ( [id] => 18106560 [patent_doc_number] => 11546468 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-03 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/666873 [patent_app_country] => US [patent_app_date] => 2022-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9320 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17666873 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/666873
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Feb 7, 2022 Issued
Array ( [id] => 17629740 [patent_doc_number] => 20220164755 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-26 [patent_title] => SYSTEMS AND METHODS FOR DETERMINING A LIKELIHOOD OF A LEAD CONVERSION EVENT [patent_app_type] => utility [patent_app_number] => 17/666367 [patent_app_country] => US [patent_app_date] => 2022-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8743 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 69 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17666367 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/666367
Systems and methods for determining a likelihood of a lead conversion event Feb 6, 2022 Issued
Array ( [id] => 18054964 [patent_doc_number] => 11528362 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-12-13 [patent_title] => Agent performance measurement framework for modern-day customer contact centers [patent_app_type] => utility [patent_app_number] => 17/592309 [patent_app_country] => US [patent_app_date] => 2022-02-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 16325 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17592309 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/592309
Agent performance measurement framework for modern-day customer contact centers Feb 2, 2022 Issued
Array ( [id] => 18138148 [patent_doc_number] => 11563848 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-24 [patent_title] => Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction [patent_app_type] => utility [patent_app_number] => 17/580324 [patent_app_country] => US [patent_app_date] => 2022-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 30903 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17580324 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/580324
Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction Jan 19, 2022 Issued
Array ( [id] => 19358011 [patent_doc_number] => 12058488 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-08-06 [patent_title] => Active noise cancellation headphone [patent_app_type] => utility [patent_app_number] => 17/648397 [patent_app_country] => US [patent_app_date] => 2022-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 6 [patent_no_of_words] => 3627 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17648397 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/648397
Active noise cancellation headphone Jan 18, 2022 Issued
Array ( [id] => 18529411 [patent_doc_number] => 11716422 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-01 [patent_title] => Call center load balancing and routing management [patent_app_type] => utility [patent_app_number] => 17/576397 [patent_app_country] => US [patent_app_date] => 2022-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12695 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17576397 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/576397
Call center load balancing and routing management Jan 13, 2022 Issued
Array ( [id] => 18121882 [patent_doc_number] => 11553288 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-10 [patent_title] => Hearing device with embedded integrated circuit chips [patent_app_type] => utility [patent_app_number] => 17/574521 [patent_app_country] => US [patent_app_date] => 2022-01-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12028 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17574521 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/574521
Hearing device with embedded integrated circuit chips Jan 11, 2022 Issued
Array ( [id] => 17552855 [patent_doc_number] => 20220124198 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-21 [patent_title] => METHOD AND SYSTEM FOR FRAUD CLUSTERING BY CONTENT AND BIOMETRICS ANALYSIS [patent_app_type] => utility [patent_app_number] => 17/565464 [patent_app_country] => US [patent_app_date] => 2021-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10622 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17565464 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/565464
Method and system for fraud clustering by content and biometrics analysis Dec 29, 2021 Issued
Array ( [id] => 17693828 [patent_doc_number] => 20220201121 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => SYSTEM, METHOD AND APPARATUS FOR CONVERSATIONAL GUIDANCE [patent_app_type] => utility [patent_app_number] => 17/557478 [patent_app_country] => US [patent_app_date] => 2021-12-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18439 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17557478 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/557478
SYSTEM, METHOD AND APPARATUS FOR CONVERSATIONAL GUIDANCE Dec 20, 2021 Abandoned
Array ( [id] => 18892154 [patent_doc_number] => 11870938 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-01-09 [patent_title] => Intelligent call handling and routing based on numbering plan area code [patent_app_type] => utility [patent_app_number] => 17/555297 [patent_app_country] => US [patent_app_date] => 2021-12-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 14418 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17555297 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/555297
Intelligent call handling and routing based on numbering plan area code Dec 16, 2021 Issued
Array ( [id] => 18106797 [patent_doc_number] => 11546706 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-03 [patent_title] => RF antenna and hearing device with RF antenna [patent_app_type] => utility [patent_app_number] => 17/549333 [patent_app_country] => US [patent_app_date] => 2021-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7655 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 226 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17549333 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/549333
RF antenna and hearing device with RF antenna Dec 12, 2021 Issued
Array ( [id] => 19030761 [patent_doc_number] => 11930133 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-03-12 [patent_title] => Systems and methods for redirecting an emergency callback to a contact of an emergency caller [patent_app_type] => utility [patent_app_number] => 17/643912 [patent_app_country] => US [patent_app_date] => 2021-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10118 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17643912 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/643912
Systems and methods for redirecting an emergency callback to a contact of an emergency caller Dec 12, 2021 Issued
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