Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18705800 [patent_doc_number] => 11792325 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-17 [patent_title] => Predictive screen recording [patent_app_type] => utility [patent_app_number] => 17/544969 [patent_app_country] => US [patent_app_date] => 2021-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 5541 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17544969 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/544969
Predictive screen recording Dec 7, 2021 Issued
Array ( [id] => 18229237 [patent_doc_number] => 20230068231 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-02 [patent_title] => AUDIO-BASED POLLING DURING A CONFERENCE CALL DISCUSSION [patent_app_type] => utility [patent_app_number] => 17/538599 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16697 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538599 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538599
Audio-based polling during a conference call discussion Nov 29, 2021 Issued
Array ( [id] => 17834888 [patent_doc_number] => 20220272192 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING [patent_app_type] => utility [patent_app_number] => 17/538786 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12198 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538786 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538786
Detecting and mitigating effects of unauthorized telephone number spoofing Nov 29, 2021 Issued
Array ( [id] => 18358707 [patent_doc_number] => 11647119 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-09 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 17/537966 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 14113 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 200 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17537966 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/537966
Techniques for behavioral pairing in a contact center system Nov 29, 2021 Issued
Array ( [id] => 18968666 [patent_doc_number] => 11902468 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-02-13 [patent_title] => Intelligent matching of a user to an agent for a communication session [patent_app_type] => utility [patent_app_number] => 17/455987 [patent_app_country] => US [patent_app_date] => 2021-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8277 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17455987 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/455987
Intelligent matching of a user to an agent for a communication session Nov 21, 2021 Issued
Array ( [id] => 19030972 [patent_doc_number] => 11930345 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-03-12 [patent_title] => Speaker and terminal device [patent_app_type] => utility [patent_app_number] => 17/525928 [patent_app_country] => US [patent_app_date] => 2021-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3881 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17525928 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/525928
Speaker and terminal device Nov 13, 2021 Issued
Array ( [id] => 18119713 [patent_doc_number] => 11551108 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-10 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/521752 [patent_app_country] => US [patent_app_date] => 2021-11-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23901 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17521752 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/521752
System and method for managing routing of customer calls to agents Nov 7, 2021 Issued
Array ( [id] => 17432872 [patent_doc_number] => 20220060582 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-24 [patent_title] => TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 17/518418 [patent_app_country] => US [patent_app_date] => 2021-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7619 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17518418 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/518418
Techniques for decisioning behavioral pairing in a task assignment system Nov 2, 2021 Issued
Array ( [id] => 18984710 [patent_doc_number] => 11909912 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-20 [patent_title] => Methods and apparatus for call traffic anomaly mitigation [patent_app_type] => utility [patent_app_number] => 17/510589 [patent_app_country] => US [patent_app_date] => 2021-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5777 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17510589 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/510589
Methods and apparatus for call traffic anomaly mitigation Oct 25, 2021 Issued
Array ( [id] => 17402593 [patent_doc_number] => 20220044684 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => AUTOMATED CALLING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/505913 [patent_app_country] => US [patent_app_date] => 2021-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12059 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17505913 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/505913
Automated calling system Oct 19, 2021 Issued
Array ( [id] => 17942850 [patent_doc_number] => 11477322 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-18 [patent_title] => System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center [patent_app_type] => utility [patent_app_number] => 17/503372 [patent_app_country] => US [patent_app_date] => 2021-10-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 20 [patent_no_of_words] => 10074 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 263 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17503372 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/503372
System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center Oct 17, 2021 Issued
Array ( [id] => 17538107 [patent_doc_number] => 20220116716 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-14 [patent_title] => METHOD FOR TRANSMITTING INFORMATION RELATING TO A HEARING DEVICE TO AN EXTERNAL DEVICE, HEARING DEVICE AND EXTERNAL DEVICE FOR CARRYING OUT THE METHOD [patent_app_type] => utility [patent_app_number] => 17/450315 [patent_app_country] => US [patent_app_date] => 2021-10-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7278 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17450315 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/450315
Method for transmitting information relating to a hearing device to an external device, hearing device and external device for carrying out the method Oct 7, 2021 Issued
Array ( [id] => 18054967 [patent_doc_number] => 11528365 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-12-13 [patent_title] => Facilitation of communication among individuals waiting in a contact center queue [patent_app_type] => utility [patent_app_number] => 17/490202 [patent_app_country] => US [patent_app_date] => 2021-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9017 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17490202 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/490202
Facilitation of communication among individuals waiting in a contact center queue Sep 29, 2021 Issued
Array ( [id] => 18263946 [patent_doc_number] => 11611657 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-03-21 [patent_title] => AI-based compliance and preference system [patent_app_type] => utility [patent_app_number] => 17/488991 [patent_app_country] => US [patent_app_date] => 2021-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 19906 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17488991 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/488991
AI-based compliance and preference system Sep 28, 2021 Issued
Array ( [id] => 17348290 [patent_doc_number] => 20220014621 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 17/485465 [patent_app_country] => US [patent_app_date] => 2021-09-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3640 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -33 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17485465 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/485465
Systems and methods for blockchain wireless services in a controlled environment Sep 25, 2021 Issued
Array ( [id] => 17849065 [patent_doc_number] => 11438458 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-06 [patent_title] => System and method for improvements to pre-processing of data for forecasting [patent_app_type] => utility [patent_app_number] => 17/474791 [patent_app_country] => US [patent_app_date] => 2021-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11234 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17474791 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/474791
System and method for improvements to pre-processing of data for forecasting Sep 13, 2021 Issued
Array ( [id] => 18237626 [patent_doc_number] => 20230069936 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-09 [patent_title] => SYSTEMS AND METHODS FOR COORDINATING AN IMPROMPTU VOICE MEETING IN AN AUTOMATED CALL DISTRIBUTION SYSTEM [patent_app_type] => utility [patent_app_number] => 17/470198 [patent_app_country] => US [patent_app_date] => 2021-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6348 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17470198 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/470198
Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system Sep 8, 2021 Issued
Array ( [id] => 17826885 [patent_doc_number] => 11431849 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-08-30 [patent_title] => Context-aware redirection from telephony environment to messaging environment [patent_app_type] => utility [patent_app_number] => 17/469408 [patent_app_country] => US [patent_app_date] => 2021-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11831 [patent_no_of_claims] => 48 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17469408 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/469408
Context-aware redirection from telephony environment to messaging environment Sep 7, 2021 Issued
Array ( [id] => 17403984 [patent_doc_number] => 20220046075 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => SYSTEMS AND METHODS FOR OPTIMIZATION OF TRANSMISSION OF REAL-TIME DATA VIA NETWORK LABELING [patent_app_type] => utility [patent_app_number] => 17/463449 [patent_app_country] => US [patent_app_date] => 2021-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8871 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17463449 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/463449
Systems and methods for optimization of transmission of real-time data via network labeling Aug 30, 2021 Issued
Array ( [id] => 17684307 [patent_doc_number] => 11368577 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-06-21 [patent_title] => Message back system [patent_app_type] => utility [patent_app_number] => 17/409028 [patent_app_country] => US [patent_app_date] => 2021-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5806 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17409028 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/409028
Message back system Aug 22, 2021 Issued
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