
Michael Collins
Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )
| Most Active Art Unit | 3651 |
| Art Unit(s) | 3651, 3655 |
| Total Applications | 1481 |
| Issued Applications | 995 |
| Pending Applications | 122 |
| Abandoned Applications | 406 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 18705800
[patent_doc_number] => 11792325
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2023-10-17
[patent_title] => Predictive screen recording
[patent_app_type] => utility
[patent_app_number] => 17/544969
[patent_app_country] => US
[patent_app_date] => 2021-12-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 8
[patent_no_of_words] => 5541
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 194
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17544969
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/544969 | Predictive screen recording | Dec 7, 2021 | Issued |
Array
(
[id] => 18229237
[patent_doc_number] => 20230068231
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2023-03-02
[patent_title] => AUDIO-BASED POLLING DURING A CONFERENCE CALL DISCUSSION
[patent_app_type] => utility
[patent_app_number] => 17/538599
[patent_app_country] => US
[patent_app_date] => 2021-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 16697
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -17
[patent_words_short_claim] => 128
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538599
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/538599 | Audio-based polling during a conference call discussion | Nov 29, 2021 | Issued |
Array
(
[id] => 17834888
[patent_doc_number] => 20220272192
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-08-25
[patent_title] => DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING
[patent_app_type] => utility
[patent_app_number] => 17/538786
[patent_app_country] => US
[patent_app_date] => 2021-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 12198
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -17
[patent_words_short_claim] => 92
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538786
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/538786 | Detecting and mitigating effects of unauthorized telephone number spoofing | Nov 29, 2021 | Issued |
Array
(
[id] => 18358707
[patent_doc_number] => 11647119
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2023-05-09
[patent_title] => Techniques for behavioral pairing in a contact center system
[patent_app_type] => utility
[patent_app_number] => 17/537966
[patent_app_country] => US
[patent_app_date] => 2021-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 24
[patent_figures_cnt] => 24
[patent_no_of_words] => 14113
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 200
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17537966
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/537966 | Techniques for behavioral pairing in a contact center system | Nov 29, 2021 | Issued |
Array
(
[id] => 18968666
[patent_doc_number] => 11902468
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2024-02-13
[patent_title] => Intelligent matching of a user to an agent for a communication session
[patent_app_type] => utility
[patent_app_number] => 17/455987
[patent_app_country] => US
[patent_app_date] => 2021-11-22
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 8277
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 148
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17455987
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/455987 | Intelligent matching of a user to an agent for a communication session | Nov 21, 2021 | Issued |
Array
(
[id] => 19030972
[patent_doc_number] => 11930345
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2024-03-12
[patent_title] => Speaker and terminal device
[patent_app_type] => utility
[patent_app_number] => 17/525928
[patent_app_country] => US
[patent_app_date] => 2021-11-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 3
[patent_no_of_words] => 3881
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 145
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17525928
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/525928 | Speaker and terminal device | Nov 13, 2021 | Issued |
Array
(
[id] => 18119713
[patent_doc_number] => 11551108
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2023-01-10
[patent_title] => System and method for managing routing of customer calls to agents
[patent_app_type] => utility
[patent_app_number] => 17/521752
[patent_app_country] => US
[patent_app_date] => 2021-11-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 14
[patent_figures_cnt] => 15
[patent_no_of_words] => 23901
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 167
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17521752
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/521752 | System and method for managing routing of customer calls to agents | Nov 7, 2021 | Issued |
Array
(
[id] => 17432872
[patent_doc_number] => 20220060582
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-02-24
[patent_title] => TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM
[patent_app_type] => utility
[patent_app_number] => 17/518418
[patent_app_country] => US
[patent_app_date] => 2021-11-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 7619
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -12
[patent_words_short_claim] => 158
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17518418
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/518418 | Techniques for decisioning behavioral pairing in a task assignment system | Nov 2, 2021 | Issued |
Array
(
[id] => 18984710
[patent_doc_number] => 11909912
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2024-02-20
[patent_title] => Methods and apparatus for call traffic anomaly mitigation
[patent_app_type] => utility
[patent_app_number] => 17/510589
[patent_app_country] => US
[patent_app_date] => 2021-10-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 5777
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 141
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17510589
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/510589 | Methods and apparatus for call traffic anomaly mitigation | Oct 25, 2021 | Issued |
Array
(
[id] => 17402593
[patent_doc_number] => 20220044684
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-02-10
[patent_title] => AUTOMATED CALLING SYSTEM
[patent_app_type] => utility
[patent_app_number] => 17/505913
[patent_app_country] => US
[patent_app_date] => 2021-10-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 12059
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -17
[patent_words_short_claim] => 216
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17505913
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/505913 | Automated calling system | Oct 19, 2021 | Issued |
Array
(
[id] => 17942850
[patent_doc_number] => 11477322
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2022-10-18
[patent_title] => System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center
[patent_app_type] => utility
[patent_app_number] => 17/503372
[patent_app_country] => US
[patent_app_date] => 2021-10-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 16
[patent_figures_cnt] => 20
[patent_no_of_words] => 10074
[patent_no_of_claims] => 15
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 263
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17503372
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/503372 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Oct 17, 2021 | Issued |
Array
(
[id] => 17538107
[patent_doc_number] => 20220116716
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-04-14
[patent_title] => METHOD FOR TRANSMITTING INFORMATION RELATING TO A HEARING DEVICE TO AN EXTERNAL DEVICE, HEARING DEVICE AND EXTERNAL DEVICE FOR CARRYING OUT THE METHOD
[patent_app_type] => utility
[patent_app_number] => 17/450315
[patent_app_country] => US
[patent_app_date] => 2021-10-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 7278
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -15
[patent_words_short_claim] => 93
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17450315
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/450315 | Method for transmitting information relating to a hearing device to an external device, hearing device and external device for carrying out the method | Oct 7, 2021 | Issued |
Array
(
[id] => 18054967
[patent_doc_number] => 11528365
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2022-12-13
[patent_title] => Facilitation of communication among individuals waiting in a contact center queue
[patent_app_type] => utility
[patent_app_number] => 17/490202
[patent_app_country] => US
[patent_app_date] => 2021-09-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
[patent_figures_cnt] => 12
[patent_no_of_words] => 9017
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 136
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17490202
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/490202 | Facilitation of communication among individuals waiting in a contact center queue | Sep 29, 2021 | Issued |
Array
(
[id] => 18263946
[patent_doc_number] => 11611657
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2023-03-21
[patent_title] => AI-based compliance and preference system
[patent_app_type] => utility
[patent_app_number] => 17/488991
[patent_app_country] => US
[patent_app_date] => 2021-09-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 8
[patent_no_of_words] => 19906
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 97
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17488991
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/488991 | AI-based compliance and preference system | Sep 28, 2021 | Issued |
Array
(
[id] => 17348290
[patent_doc_number] => 20220014621
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-01-13
[patent_title] => Systems and methods for blockchain wireless services in a controlled environment
[patent_app_type] => utility
[patent_app_number] => 17/485465
[patent_app_country] => US
[patent_app_date] => 2021-09-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 3640
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -33
[patent_words_short_claim] => 109
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17485465
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/485465 | Systems and methods for blockchain wireless services in a controlled environment | Sep 25, 2021 | Issued |
Array
(
[id] => 17849065
[patent_doc_number] => 11438458
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2022-09-06
[patent_title] => System and method for improvements to pre-processing of data for forecasting
[patent_app_type] => utility
[patent_app_number] => 17/474791
[patent_app_country] => US
[patent_app_date] => 2021-09-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 11234
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 217
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17474791
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/474791 | System and method for improvements to pre-processing of data for forecasting | Sep 13, 2021 | Issued |
Array
(
[id] => 18237626
[patent_doc_number] => 20230069936
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2023-03-09
[patent_title] => SYSTEMS AND METHODS FOR COORDINATING AN IMPROMPTU VOICE MEETING IN AN AUTOMATED CALL DISTRIBUTION SYSTEM
[patent_app_type] => utility
[patent_app_number] => 17/470198
[patent_app_country] => US
[patent_app_date] => 2021-09-09
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 6348
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -18
[patent_words_short_claim] => 158
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17470198
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/470198 | Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system | Sep 8, 2021 | Issued |
Array
(
[id] => 17826885
[patent_doc_number] => 11431849
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-08-30
[patent_title] => Context-aware redirection from telephony environment to messaging environment
[patent_app_type] => utility
[patent_app_number] => 17/469408
[patent_app_country] => US
[patent_app_date] => 2021-09-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 11831
[patent_no_of_claims] => 48
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 90
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17469408
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/469408 | Context-aware redirection from telephony environment to messaging environment | Sep 7, 2021 | Issued |
Array
(
[id] => 17403984
[patent_doc_number] => 20220046075
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-02-10
[patent_title] => SYSTEMS AND METHODS FOR OPTIMIZATION OF TRANSMISSION OF REAL-TIME DATA VIA NETWORK LABELING
[patent_app_type] => utility
[patent_app_number] => 17/463449
[patent_app_country] => US
[patent_app_date] => 2021-08-31
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 8871
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -18
[patent_words_short_claim] => 133
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17463449
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/463449 | Systems and methods for optimization of transmission of real-time data via network labeling | Aug 30, 2021 | Issued |
Array
(
[id] => 17684307
[patent_doc_number] => 11368577
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2022-06-21
[patent_title] => Message back system
[patent_app_type] => utility
[patent_app_number] => 17/409028
[patent_app_country] => US
[patent_app_date] => 2021-08-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 5806
[patent_no_of_claims] => 8
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 183
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17409028
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/409028 | Message back system | Aug 22, 2021 | Issued |