Search

Michael Collins

Examiner (ID: 2012, Phone: (571)272-8970 , Office: P/3651 )

Most Active Art Unit
3651
Art Unit(s)
3651, 3655
Total Applications
1481
Issued Applications
995
Pending Applications
122
Abandoned Applications
406

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17804330 [patent_doc_number] => 11418651 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-08-16 [patent_title] => Techniques for pairing contacts and agents in a contact center system [patent_app_type] => utility [patent_app_number] => 17/242830 [patent_app_country] => US [patent_app_date] => 2021-04-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4818 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17242830 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/242830
Techniques for pairing contacts and agents in a contact center system Apr 27, 2021 Issued
Array ( [id] => 17701325 [patent_doc_number] => 11375062 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-28 [patent_title] => Systems for detecting harassing communication [patent_app_type] => utility [patent_app_number] => 17/241655 [patent_app_country] => US [patent_app_date] => 2021-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12664 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17241655 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/241655
Systems for detecting harassing communication Apr 26, 2021 Issued
Array ( [id] => 17747053 [patent_doc_number] => 11395147 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-07-19 [patent_title] => System and method for real time fraud analysis of communications data [patent_app_type] => utility [patent_app_number] => 17/240454 [patent_app_country] => US [patent_app_date] => 2021-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11826 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17240454 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/240454
System and method for real time fraud analysis of communications data Apr 25, 2021 Issued
Array ( [id] => 17190182 [patent_doc_number] => 20210337067 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-10-28 [patent_title] => INTELLIGENT ATTESTATION OF TRAFFIC USING A ROUTING ENGINE [patent_app_type] => utility [patent_app_number] => 17/239154 [patent_app_country] => US [patent_app_date] => 2021-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8082 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17239154 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/239154
Intelligent attestation of traffic using a routing engine Apr 22, 2021 Issued
Array ( [id] => 18033135 [patent_doc_number] => 11516341 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-29 [patent_title] => Telephone call screener based on call characteristics [patent_app_type] => utility [patent_app_number] => 17/236967 [patent_app_country] => US [patent_app_date] => 2021-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 14557 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17236967 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/236967
Telephone call screener based on call characteristics Apr 20, 2021 Issued
Array ( [id] => 18157303 [patent_doc_number] => 11570304 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-31 [patent_title] => On-demand contact center electronic communication system and method [patent_app_type] => utility [patent_app_number] => 17/230578 [patent_app_country] => US [patent_app_date] => 2021-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4965 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17230578 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/230578
On-demand contact center electronic communication system and method Apr 13, 2021 Issued
Array ( [id] => 18425449 [patent_doc_number] => 20230179914 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-08 [patent_title] => ACOUSTIC PROCESSING DEVICE, ACOUSTIC PROCESSING METHOD, CONTROL METHOD, AND PROGRAM [patent_app_type] => utility [patent_app_number] => 17/919722 [patent_app_country] => US [patent_app_date] => 2021-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18954 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17919722 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/919722
Acoustic processing device, acoustic processing method, control method, and program Apr 5, 2021 Issued
Array ( [id] => 17773541 [patent_doc_number] => 11405505 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-08-02 [patent_title] => Methods for simultaneous interaction on a web page by a customer and customer service representative [patent_app_type] => utility [patent_app_number] => 17/220710 [patent_app_country] => US [patent_app_date] => 2021-04-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 7656 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17220710 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/220710
Methods for simultaneous interaction on a web page by a customer and customer service representative Mar 31, 2021 Issued
Array ( [id] => 16967342 [patent_doc_number] => 20210218841 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => WEB WIDGET THAT FACILITATES TELEPHONE CALLS WITH CUSTOMER-SUPPORT AGENTS AND OTHER CUSTOMER-SUPPORT SERVICES [patent_app_type] => utility [patent_app_number] => 17/216011 [patent_app_country] => US [patent_app_date] => 2021-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2961 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -20 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17216011 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/216011
Web widget that facilitates telephone calls with customer-support agents and other customer-support services Mar 28, 2021 Issued
Array ( [id] => 17354024 [patent_doc_number] => 11228681 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-01-18 [patent_title] => Systems for summarizing contact center calls and methods of using same [patent_app_type] => utility [patent_app_number] => 17/213335 [patent_app_country] => US [patent_app_date] => 2021-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 26 [patent_figures_cnt] => 26 [patent_no_of_words] => 4872 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17213335 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/213335
Systems for summarizing contact center calls and methods of using same Mar 25, 2021 Issued
Array ( [id] => 17909599 [patent_doc_number] => 11463475 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Click-to-call fraud detection [patent_app_type] => utility [patent_app_number] => 17/211299 [patent_app_country] => US [patent_app_date] => 2021-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10769 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17211299 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/211299
Click-to-call fraud detection Mar 23, 2021 Issued
Array ( [id] => 18310062 [patent_doc_number] => 20230113962 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-13 [patent_title] => APPARATUS FOR SOUND DETECTION, SOUND LOCALIZATION AND BEAM FORMING AND METHOD OF PRODUCING SUCH APPARATUS [patent_app_type] => utility [patent_app_number] => 17/907325 [patent_app_country] => US [patent_app_date] => 2021-03-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9522 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17907325 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/907325
Apparatus for sound detection, sound localization and beam forming and method of producing such apparatus Mar 18, 2021 Issued
Array ( [id] => 17327567 [patent_doc_number] => 11218599 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-01-04 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 17/202117 [patent_app_country] => US [patent_app_date] => 2021-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14589 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 71 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17202117 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/202117
System and method for provisioning temporary telephone numbers Mar 14, 2021 Issued
Array ( [id] => 17545222 [patent_doc_number] => 11310366 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-04-19 [patent_title] => Selecting a target queue for an electronic communication [patent_app_type] => utility [patent_app_number] => 17/200217 [patent_app_country] => US [patent_app_date] => 2021-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 10117 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17200217 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/200217
Selecting a target queue for an electronic communication Mar 11, 2021 Issued
Array ( [id] => 18121680 [patent_doc_number] => 11553084 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-10 [patent_title] => Delayed interactive auto attendant [patent_app_type] => utility [patent_app_number] => 17/195871 [patent_app_country] => US [patent_app_date] => 2021-03-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10724 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 80 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17195871 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/195871
Delayed interactive auto attendant Mar 8, 2021 Issued
Array ( [id] => 17225765 [patent_doc_number] => 11178283 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-16 [patent_title] => Techniques for workforce management in a contact center system [patent_app_type] => utility [patent_app_number] => 17/191000 [patent_app_country] => US [patent_app_date] => 2021-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5784 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17191000 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/191000
Techniques for workforce management in a contact center system Mar 2, 2021 Issued
Array ( [id] => 16906541 [patent_doc_number] => 20210185457 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-17 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 17/187102 [patent_app_country] => US [patent_app_date] => 2021-02-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7628 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17187102 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/187102
RF antenna and hearing device with RF antenna Feb 25, 2021 Issued
Array ( [id] => 17834895 [patent_doc_number] => 20220272199 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => SELECTIVE AGGREGATION OF ENQUEUED NODES INTO A SUBNETWORK FOR SIMULTANEOUS COMMUNICATION [patent_app_type] => utility [patent_app_number] => 17/185602 [patent_app_country] => US [patent_app_date] => 2021-02-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12253 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17185602 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/185602
Selective aggregation of enqueued nodes into a subnetwork for simultaneous communication Feb 24, 2021 Issued
Array ( [id] => 17327559 [patent_doc_number] => 11218591 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-01-04 [patent_title] => Detecting and mitigating effects of unauthorized telephone number spoofing [patent_app_type] => utility [patent_app_number] => 17/181270 [patent_app_country] => US [patent_app_date] => 2021-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 12152 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17181270 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/181270
Detecting and mitigating effects of unauthorized telephone number spoofing Feb 21, 2021 Issued
Array ( [id] => 17042067 [patent_doc_number] => 20210258704 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-19 [patent_title] => Pairing of Hearing Devices with Machine Learning Algorithm [patent_app_type] => utility [patent_app_number] => 17/175185 [patent_app_country] => US [patent_app_date] => 2021-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6566 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17175185 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/175185
Pairing of hearing devices with machine learning algorithm Feb 11, 2021 Issued
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