Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17608275 [patent_doc_number] => 11336772 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-05-17 [patent_title] => Limited derogation of contact center agent skill levels [patent_app_type] => utility [patent_app_number] => 16/787872 [patent_app_country] => US [patent_app_date] => 2020-02-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6711 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16787872 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/787872
Limited derogation of contact center agent skill levels Feb 10, 2020 Issued
Array ( [id] => 16003481 [patent_doc_number] => 20200177611 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-06-04 [patent_title] => COMMUNICATIONS METHODS AND APPARATUS FOR DYNAMIC DETECTION AND/OR MITIGATION OF ANOMALIES [patent_app_type] => utility [patent_app_number] => 16/785506 [patent_app_country] => US [patent_app_date] => 2020-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 48901 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 39 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16785506 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/785506
Communications methods and apparatus for dynamic detection and/or mitigation of anomalies Feb 6, 2020 Issued
Array ( [id] => 16240622 [patent_doc_number] => 20200257856 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-08-13 [patent_title] => SYSTEMS AND METHODS FOR MACHINE LEARNING BASED MULTI INTENT SEGMENTATION AND CLASSIFICATION [patent_app_type] => utility [patent_app_number] => 16/783604 [patent_app_country] => US [patent_app_date] => 2020-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8883 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16783604 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/783604
SYSTEMS AND METHODS FOR MACHINE LEARNING BASED MULTI INTENT SEGMENTATION AND CLASSIFICATION Feb 5, 2020 Abandoned
Array ( [id] => 19843772 [patent_doc_number] => 12256184 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-03-18 [patent_title] => Earpiece and earphone [patent_app_type] => utility [patent_app_number] => 17/426298 [patent_app_country] => US [patent_app_date] => 2020-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 9 [patent_no_of_words] => 6728 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17426298 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/426298
Earpiece and earphone Jan 28, 2020 Issued
Array ( [id] => 16807144 [patent_doc_number] => 20210129697 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => SYSTEM, APPARATUS AND METHOD FOR PROVIDING MOBILE CHARGING SERVICE [patent_app_type] => utility [patent_app_number] => 16/752106 [patent_app_country] => US [patent_app_date] => 2020-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18198 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16752106 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/752106
SYSTEM, APPARATUS AND METHOD FOR PROVIDING MOBILE CHARGING SERVICE Jan 23, 2020 Abandoned
Array ( [id] => 17667470 [patent_doc_number] => 11361170 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-06-14 [patent_title] => Apparatus and method for accurate translation reviews and consistency across multiple translators [patent_app_type] => utility [patent_app_number] => 16/744673 [patent_app_country] => US [patent_app_date] => 2020-01-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 2273 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16744673 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/744673
Apparatus and method for accurate translation reviews and consistency across multiple translators Jan 15, 2020 Issued
Array ( [id] => 16936027 [patent_doc_number] => 20210201916 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => SPEECH-BASED CONTEXTUAL DELIVERY OF CONTENT [patent_app_type] => utility [patent_app_number] => 16/731417 [patent_app_country] => US [patent_app_date] => 2019-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9374 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16731417 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/731417
Speech-based contextual delivery of content Dec 30, 2019 Issued
Array ( [id] => 16449484 [patent_doc_number] => 10841419 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-17 [patent_title] => Customer self-help control system for contact centers [patent_app_type] => utility [patent_app_number] => 16/722847 [patent_app_country] => US [patent_app_date] => 2019-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11468 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16722847 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/722847
Customer self-help control system for contact centers Dec 19, 2019 Issued
Array ( [id] => 17924986 [patent_doc_number] => 11468240 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-10-11 [patent_title] => System and method for using machine learning supporting natural language processing analysis [patent_app_type] => utility [patent_app_number] => 16/715198 [patent_app_country] => US [patent_app_date] => 2019-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6949 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16715198 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/715198
System and method for using machine learning supporting natural language processing analysis Dec 15, 2019 Issued
Array ( [id] => 16717017 [patent_doc_number] => 20210084164 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => WEIGHTED TRAFFIC SPLITTER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699634 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14081 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699634 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699634
WEIGHTED TRAFFIC SPLITTER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 17691803 [patent_doc_number] => 20220199096 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => INFORMATION PROCESSING APPARATUS AND INFORMATION PROCESSING METHOD [patent_app_type] => utility [patent_app_number] => 17/429010 [patent_app_country] => US [patent_app_date] => 2019-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15739 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 55 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17429010 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/429010
INFORMATION PROCESSING APPARATUS AND INFORMATION PROCESSING METHOD Nov 28, 2019 Abandoned
Array ( [id] => 19212691 [patent_doc_number] => 12001754 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-04 [patent_title] => Context based media selection based on preferences setting for active consumer(s) [patent_app_type] => utility [patent_app_number] => 16/690443 [patent_app_country] => US [patent_app_date] => 2019-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 13 [patent_no_of_words] => 23416 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 342 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16690443 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/690443
Context based media selection based on preferences setting for active consumer(s) Nov 20, 2019 Issued
Array ( [id] => 17487550 [patent_doc_number] => 20220095054 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SOUND OUTPUT APPARATUS AND SOUND OUTPUT METHOD [patent_app_type] => utility [patent_app_number] => 17/420361 [patent_app_country] => US [patent_app_date] => 2019-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20073 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17420361 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/420361
SOUND OUTPUT APPARATUS AND SOUND OUTPUT METHOD Nov 14, 2019 Pending
Array ( [id] => 15627685 [patent_doc_number] => 20200084247 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-03-12 [patent_title] => BOT PROFILE DISCOVERY [patent_app_type] => utility [patent_app_number] => 16/683122 [patent_app_country] => US [patent_app_date] => 2019-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3521 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 78 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16683122 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/683122
Bot profile discovery Nov 12, 2019 Issued
Array ( [id] => 17487529 [patent_doc_number] => 20220095033 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => ACOUSTIC DEVICE [patent_app_type] => utility [patent_app_number] => 17/426622 [patent_app_country] => US [patent_app_date] => 2019-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7518 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 48 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17426622 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/426622
ACOUSTIC DEVICE Nov 11, 2019 Abandoned
Array ( [id] => 17786838 [patent_doc_number] => 11409963 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-08-09 [patent_title] => Generating concepts from text reports [patent_app_type] => utility [patent_app_number] => 16/679125 [patent_app_country] => US [patent_app_date] => 2019-11-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6864 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 204 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16679125 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/679125
Generating concepts from text reports Nov 7, 2019 Issued
Array ( [id] => 16795301 [patent_doc_number] => 20210125118 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS [patent_app_type] => utility [patent_app_number] => 16/668286 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5431 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 60 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668286 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668286
SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS Oct 29, 2019 Abandoned
Array ( [id] => 16797193 [patent_doc_number] => 20210127011 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS [patent_app_type] => utility [patent_app_number] => 16/668282 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5431 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668282 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668282
SYSTEMS AND METHODS FOR RECOMENDING RULES FOR ROUTING CALLS Oct 29, 2019 Abandoned
Array ( [id] => 19706367 [patent_doc_number] => 12200423 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-01-14 [patent_title] => Wireless headset and control box used for wireless headset [patent_app_type] => utility [patent_app_number] => 17/420345 [patent_app_country] => US [patent_app_date] => 2019-10-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 15 [patent_no_of_words] => 21310 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 284 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17420345 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/420345
Wireless headset and control box used for wireless headset Oct 27, 2019 Issued
Array ( [id] => 16325388 [patent_doc_number] => 10785370 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-22 [patent_title] => Communication attempts management system for managing a predictive dialer in a contact center [patent_app_type] => utility [patent_app_number] => 16/597592 [patent_app_country] => US [patent_app_date] => 2019-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 26 [patent_no_of_words] => 42990 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 222 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16597592 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/597592
Communication attempts management system for managing a predictive dialer in a contact center Oct 8, 2019 Issued
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