Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16767774 [patent_doc_number] => 10979569 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-13 [patent_title] => Call mapping systems and methods using bayesian mean regression (BMR) [patent_app_type] => utility [patent_app_number] => 16/424348 [patent_app_country] => US [patent_app_date] => 2019-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 15 [patent_no_of_words] => 14158 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16424348 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/424348
Call mapping systems and methods using bayesian mean regression (BMR) May 27, 2019 Issued
Array ( [id] => 15987331 [patent_doc_number] => 10674010 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-06-02 [patent_title] => Customer self-help control system for contact centers [patent_app_type] => utility [patent_app_number] => 16/418692 [patent_app_country] => US [patent_app_date] => 2019-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11447 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16418692 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/418692
Customer self-help control system for contact centers May 20, 2019 Issued
Array ( [id] => 15794209 [patent_doc_number] => 10630841 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-21 [patent_title] => Agent application and integrated call processing platform [patent_app_type] => utility [patent_app_number] => 16/417777 [patent_app_country] => US [patent_app_date] => 2019-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 8707 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16417777 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/417777
Agent application and integrated call processing platform May 20, 2019 Issued
Array ( [id] => 15151737 [patent_doc_number] => 20190354346 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-21 [patent_title] => APPARATUS AND METHOD FOR SELECTION OF AN AUDIO OUTPUT [patent_app_type] => utility [patent_app_number] => 16/413518 [patent_app_country] => US [patent_app_date] => 2019-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4237 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16413518 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/413518
APPARATUS AND METHOD FOR SELECTION OF AN AUDIO OUTPUT May 14, 2019 Abandoned
Array ( [id] => 16454877 [patent_doc_number] => 20200364303 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-19 [patent_title] => GRAMMAR TRANSFER USING ONE OR MORE NEURAL NETWORKS [patent_app_type] => utility [patent_app_number] => 16/413293 [patent_app_country] => US [patent_app_date] => 2019-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 41884 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -28 [patent_words_short_claim] => 41 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16413293 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/413293
Grammar transfer using one or more neural networks May 14, 2019 Issued
Array ( [id] => 16097715 [patent_doc_number] => 20200202844 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-06-25 [patent_title] => MOBILE TERMINAL AND METHOD OF OPERATING THE SAME [patent_app_type] => utility [patent_app_number] => 16/401726 [patent_app_country] => US [patent_app_date] => 2019-05-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7983 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 74 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16401726 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/401726
Mobile terminal and method of operating the same May 1, 2019 Issued
Array ( [id] => 17557776 [patent_doc_number] => 11314480 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-26 [patent_title] => Control button assembly for media playback device [patent_app_type] => utility [patent_app_number] => 16/395173 [patent_app_country] => US [patent_app_date] => 2019-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 23826 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 267 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16395173 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/395173
Control button assembly for media playback device Apr 24, 2019 Issued
Array ( [id] => 14724991 [patent_doc_number] => 20190253559 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-15 [patent_title] => REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD [patent_app_type] => utility [patent_app_number] => 16/392922 [patent_app_country] => US [patent_app_date] => 2019-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10913 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392922 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392922
Remote distance assistance system and method Apr 23, 2019 Issued
Array ( [id] => 14724993 [patent_doc_number] => 20190253560 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-15 [patent_title] => REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD [patent_app_type] => utility [patent_app_number] => 16/392972 [patent_app_country] => US [patent_app_date] => 2019-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10913 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392972 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392972
REMOTE DISTANCE ASSISTANCE SYSTEM AND METHOD Apr 23, 2019 Abandoned
Array ( [id] => 17049149 [patent_doc_number] => 11102352 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-24 [patent_title] => System and method for multi-mode customer service interaction [patent_app_type] => utility [patent_app_number] => 16/390708 [patent_app_country] => US [patent_app_date] => 2019-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 3824 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 366 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16390708 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/390708
System and method for multi-mode customer service interaction Apr 21, 2019 Issued
Array ( [id] => 16685362 [patent_doc_number] => 10944864 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-03-09 [patent_title] => Methods and apparatus for identification and optimization of artificial intelligence calls [patent_app_type] => utility [patent_app_number] => 16/389973 [patent_app_country] => US [patent_app_date] => 2019-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 15 [patent_no_of_words] => 38943 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 247 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16389973 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/389973
Methods and apparatus for identification and optimization of artificial intelligence calls Apr 20, 2019 Issued
Array ( [id] => 15002215 [patent_doc_number] => 20190320065 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-10-17 [patent_title] => Systems and Methods for Client Relation Management [patent_app_type] => utility [patent_app_number] => 16/384801 [patent_app_country] => US [patent_app_date] => 2019-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18970 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16384801 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/384801
Systems and methods for client relation management Apr 14, 2019 Issued
Array ( [id] => 15583307 [patent_doc_number] => 10582060 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-03 [patent_title] => System and method for managing customer call-backs [patent_app_type] => utility [patent_app_number] => 16/378248 [patent_app_country] => US [patent_app_date] => 2019-04-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 14130 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 295 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16378248 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/378248
System and method for managing customer call-backs Apr 7, 2019 Issued
Array ( [id] => 16943873 [patent_doc_number] => 11056121 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-07-06 [patent_title] => Method and system for encoding left and right channels of a stereo sound signal selecting between two and four sub-frames models depending on the bit budget [patent_app_type] => utility [patent_app_number] => 16/369086 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 17287 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16369086 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/369086
Method and system for encoding left and right channels of a stereo sound signal selecting between two and four sub-frames models depending on the bit budget Mar 28, 2019 Issued
Array ( [id] => 14922901 [patent_doc_number] => 10432786 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-01 [patent_title] => Telephone number selection [patent_app_type] => utility [patent_app_number] => 16/366744 [patent_app_country] => US [patent_app_date] => 2019-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9495 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16366744 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/366744
Telephone number selection Mar 26, 2019 Issued
Array ( [id] => 15924691 [patent_doc_number] => 10659601 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-05-19 [patent_title] => System and method for integrated CX-AX contact center testing [patent_app_type] => utility [patent_app_number] => 16/362640 [patent_app_country] => US [patent_app_date] => 2019-03-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10071 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16362640 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/362640
System and method for integrated CX-AX contact center testing Mar 22, 2019 Issued
Array ( [id] => 16219757 [patent_doc_number] => 10735591 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-04 [patent_title] => Contact center routing mechanisms [patent_app_type] => utility [patent_app_number] => 16/295381 [patent_app_country] => US [patent_app_date] => 2019-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8798 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 179 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16295381 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/295381
Contact center routing mechanisms Mar 6, 2019 Issued
Array ( [id] => 14811749 [patent_doc_number] => 20190272484 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-05 [patent_title] => IN-VEHICLE SYSTEM AND GETTING-ON-AND-OFF AUTHENTICATION SYSTEM [patent_app_type] => utility [patent_app_number] => 16/289923 [patent_app_country] => US [patent_app_date] => 2019-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18066 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16289923 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/289923
IN-VEHICLE SYSTEM AND GETTING-ON-AND-OFF AUTHENTICATION SYSTEM Feb 28, 2019 Abandoned
Array ( [id] => 16219758 [patent_doc_number] => 10735592 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-04 [patent_title] => Routing of calls based on analysis of digital voice data in a data-communications server system [patent_app_type] => utility [patent_app_number] => 16/288386 [patent_app_country] => US [patent_app_date] => 2019-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 12645 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 210 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16288386 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/288386
Routing of calls based on analysis of digital voice data in a data-communications server system Feb 27, 2019 Issued
Array ( [id] => 16654495 [patent_doc_number] => 10931696 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-02-23 [patent_title] => Communications methods and apparatus for dynamic detection and/or mitigation of threats and/or anomalies [patent_app_type] => utility [patent_app_number] => 16/283600 [patent_app_country] => US [patent_app_date] => 2019-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 22 [patent_no_of_words] => 33622 [patent_no_of_claims] => 36 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 443 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16283600 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/283600
Communications methods and apparatus for dynamic detection and/or mitigation of threats and/or anomalies Feb 21, 2019 Issued
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