Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14400423 [patent_doc_number] => 10313511 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-06-04 [patent_title] => Customer self-help control system for contact centers [patent_app_type] => utility [patent_app_number] => 16/000453 [patent_app_country] => US [patent_app_date] => 2018-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11422 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16000453 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/000453
Customer self-help control system for contact centers Jun 4, 2018 Issued
Array ( [id] => 15108253 [patent_doc_number] => 10475456 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Smart coding mode switching in audio rate adaptation [patent_app_type] => utility [patent_app_number] => 15/997531 [patent_app_country] => US [patent_app_date] => 2018-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 14470 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15997531 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/997531
Smart coding mode switching in audio rate adaptation Jun 3, 2018 Issued
Array ( [id] => 14957787 [patent_doc_number] => 10440183 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-08 [patent_title] => Cognitive routing of calls based on derived employee activity [patent_app_type] => utility [patent_app_number] => 15/995349 [patent_app_country] => US [patent_app_date] => 2018-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5952 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15995349 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/995349
Cognitive routing of calls based on derived employee activity May 31, 2018 Issued
Array ( [id] => 14335449 [patent_doc_number] => 10298758 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-21 [patent_title] => Agent application and integrated call processing platform [patent_app_type] => utility [patent_app_number] => 15/982171 [patent_app_country] => US [patent_app_date] => 2018-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 8668 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15982171 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/982171
Agent application and integrated call processing platform May 16, 2018 Issued
Array ( [id] => 14987855 [patent_doc_number] => 10447859 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-15 [patent_title] => System and method for exposing customer availability to contact center agents [patent_app_type] => utility [patent_app_number] => 15/968632 [patent_app_country] => US [patent_app_date] => 2018-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7901 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15968632 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/968632
System and method for exposing customer availability to contact center agents Apr 30, 2018 Issued
Array ( [id] => 13394939 [patent_doc_number] => 20180249012 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-30 [patent_title] => SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY [patent_app_type] => utility [patent_app_number] => 15/968581 [patent_app_country] => US [patent_app_date] => 2018-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18820 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15968581 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/968581
System and method for managing customer interactions for contact center based on agent proximity Apr 30, 2018 Issued
Array ( [id] => 14461799 [patent_doc_number] => 10326880 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-18 [patent_title] => System and method for integrated CX-AX contact center testing [patent_app_type] => utility [patent_app_number] => 15/963704 [patent_app_country] => US [patent_app_date] => 2018-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10041 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15963704 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/963704
System and method for integrated CX-AX contact center testing Apr 25, 2018 Issued
Array ( [id] => 15887699 [patent_doc_number] => 10650195 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-05-12 [patent_title] => Translated-clause generating method, translated-clause generating apparatus, and recording medium [patent_app_type] => utility [patent_app_number] => 15/956352 [patent_app_country] => US [patent_app_date] => 2018-04-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 22 [patent_no_of_words] => 16819 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15956352 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/956352
Translated-clause generating method, translated-clause generating apparatus, and recording medium Apr 17, 2018 Issued
Array ( [id] => 13366017 [patent_doc_number] => 20180234549 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => USER INTERFACE FOR PHONE CALL ROUTING AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 15/952736 [patent_app_country] => US [patent_app_date] => 2018-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20952 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15952736 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/952736
User interface for phone call routing among devices Apr 12, 2018 Issued
Array ( [id] => 13437631 [patent_doc_number] => 20180270358 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-20 [patent_title] => PUBLISHING CONTACTS TO OPT-IN USERS [patent_app_type] => utility [patent_app_number] => 15/952299 [patent_app_country] => US [patent_app_date] => 2018-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6301 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15952299 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/952299
Publishing contacts to opt-in users Apr 12, 2018 Issued
Array ( [id] => 13366361 [patent_doc_number] => 20180234721 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => AUDIO DATA PROCESSING METHOD AND TERMINAL [patent_app_type] => utility [patent_app_number] => 15/951078 [patent_app_country] => US [patent_app_date] => 2018-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9073 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 208 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15951078 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/951078
Audio data processing method and terminal Apr 10, 2018 Issued
Array ( [id] => 16752230 [patent_doc_number] => 20210104242 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-08 [patent_title] => SPEECH RECOGNITION DEVICE, SPEECH-RECOGNITION-DEVICE COORDINATION SYSTEM, AND SPEECH-RECOGNITION-DEVICE COORDINATION METHOD [patent_app_type] => utility [patent_app_number] => 17/044385 [patent_app_country] => US [patent_app_date] => 2018-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11088 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17044385 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/044385
Speech recognition device, speech-recognition-device coordination system, and speech-recognition-device coordination method Apr 8, 2018 Issued
Array ( [id] => 13204171 [patent_doc_number] => 10117021 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-30 [patent_title] => Audio feedback reduction utilizing adaptive filters and nonlinear processing [patent_app_type] => utility [patent_app_number] => 15/942148 [patent_app_country] => US [patent_app_date] => 2018-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 6837 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15942148 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/942148
Audio feedback reduction utilizing adaptive filters and nonlinear processing Mar 29, 2018 Issued
Array ( [id] => 14954671 [patent_doc_number] => 10438611 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-08 [patent_title] => Method and apparatus for speech behavior visualization and gamification [patent_app_type] => utility [patent_app_number] => 15/916797 [patent_app_country] => US [patent_app_date] => 2018-03-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5665 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 210 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15916797 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/916797
Method and apparatus for speech behavior visualization and gamification Mar 8, 2018 Issued
Array ( [id] => 14335465 [patent_doc_number] => 10298766 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-21 [patent_title] => Workload distribution with resource awareness [patent_app_type] => utility [patent_app_number] => 15/912434 [patent_app_country] => US [patent_app_date] => 2018-03-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 65 [patent_figures_cnt] => 68 [patent_no_of_words] => 17780 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 271 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15912434 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/912434
Workload distribution with resource awareness Mar 4, 2018 Issued
Array ( [id] => 12891559 [patent_doc_number] => 20180189028 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => System and Method for Connecting to Addresses Received in Spoken Communications [patent_app_type] => utility [patent_app_number] => 15/911334 [patent_app_country] => US [patent_app_date] => 2018-03-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4717 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15911334 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/911334
System and method for connecting to addresses received in spoken communications Mar 4, 2018 Issued
Array ( [id] => 14784251 [patent_doc_number] => 20190267023 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => SPEECH RECOGNITION USING CONNECTIONIST TEMPORAL CLASSIFICATION [patent_app_type] => utility [patent_app_number] => 15/908115 [patent_app_country] => US [patent_app_date] => 2018-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8730 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 28 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15908115 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/908115
Speech recognition using connectionist temporal classification Feb 27, 2018 Issued
Array ( [id] => 14690983 [patent_doc_number] => 20190244607 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-08 [patent_title] => METHOD FOR PROVIDING VEHICLE AI SERVICE AND DEVICE USING THE SAME [patent_app_type] => utility [patent_app_number] => 15/903397 [patent_app_country] => US [patent_app_date] => 2018-02-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5147 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15903397 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/903397
Method for providing vehicle AI service and device using the same Feb 22, 2018 Issued
Array ( [id] => 16566066 [patent_doc_number] => 10891435 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-01-12 [patent_title] => Bootstrapping multilingual natural language understanding via machine translation [patent_app_type] => utility [patent_app_number] => 15/900687 [patent_app_country] => US [patent_app_date] => 2018-02-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5422 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 10 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15900687 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/900687
Bootstrapping multilingual natural language understanding via machine translation Feb 19, 2018 Issued
Array ( [id] => 13058373 [patent_doc_number] => 10050596 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-14 [patent_title] => Using averaged audio measurements to automatically set audio compressor threshold levels [patent_app_type] => utility [patent_app_number] => 15/899343 [patent_app_country] => US [patent_app_date] => 2018-02-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8603 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15899343 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/899343
Using averaged audio measurements to automatically set audio compressor threshold levels Feb 18, 2018 Issued
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