Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10598424 [patent_doc_number] => 09319525 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-19 [patent_title] => 'Best time to call parties having multiple contacts' [patent_app_type] => utility [patent_app_number] => 14/311432 [patent_app_country] => US [patent_app_date] => 2014-06-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 14445 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 386 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14311432 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/311432
Best time to call parties having multiple contacts Jun 22, 2014 Issued
Array ( [id] => 10449221 [patent_doc_number] => 20150334235 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-19 [patent_title] => 'Systems and Methods for Handling and Routing Incoming Communication Requests' [patent_app_type] => utility [patent_app_number] => 14/280166 [patent_app_country] => US [patent_app_date] => 2014-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 7796 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14280166 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/280166
Systems and methods for handling and routing incoming communication requests May 15, 2014 Issued
Array ( [id] => 10449220 [patent_doc_number] => 20150334234 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-19 [patent_title] => 'STRUCTURED STORAGE MANAGEMENT FOR INTERACTIONS RECORDING' [patent_app_type] => utility [patent_app_number] => 14/277833 [patent_app_country] => US [patent_app_date] => 2014-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6411 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14277833 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/277833
STRUCTURED STORAGE MANAGEMENT FOR INTERACTIONS RECORDING May 14, 2014 Abandoned
Array ( [id] => 10441710 [patent_doc_number] => 20150326722 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-12 [patent_title] => 'CONTACT CENTER REPLAY' [patent_app_type] => utility [patent_app_number] => 14/270550 [patent_app_country] => US [patent_app_date] => 2014-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14270550 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/270550
Contact center replay May 5, 2014 Issued
Array ( [id] => 12939151 [patent_doc_number] => 09832315 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-11-28 [patent_title] => Database allocation and analytics for service call centers [patent_app_type] => utility [patent_app_number] => 14/257688 [patent_app_country] => US [patent_app_date] => 2014-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7511 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 248 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14257688 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/257688
Database allocation and analytics for service call centers Apr 20, 2014 Issued
Array ( [id] => 11639151 [patent_doc_number] => 09661143 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-05-23 [patent_title] => 'Multi-tenant service' [patent_app_type] => utility [patent_app_number] => 14/208761 [patent_app_country] => US [patent_app_date] => 2014-03-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 11763 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14208761 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/208761
Multi-tenant service Mar 12, 2014 Issued
Array ( [id] => 12334029 [patent_doc_number] => 09947342 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-04-17 [patent_title] => Method and apparatus for speech behavior visualization and gamification [patent_app_type] => utility [patent_app_number] => 14/205602 [patent_app_country] => US [patent_app_date] => 2014-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5664 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14205602 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/205602
Method and apparatus for speech behavior visualization and gamification Mar 11, 2014 Issued
Array ( [id] => 10632699 [patent_doc_number] => 09350861 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-05-24 [patent_title] => 'Using location based services for determining a calling window' [patent_app_type] => utility [patent_app_number] => 14/194941 [patent_app_country] => US [patent_app_date] => 2014-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9537 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14194941 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/194941
Using location based services for determining a calling window Mar 2, 2014 Issued
Array ( [id] => 10584946 [patent_doc_number] => 09307085 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-05 [patent_title] => 'System, method, and computer program for predicting at least one reason for a current call received from a customer' [patent_app_type] => utility [patent_app_number] => 14/192807 [patent_app_country] => US [patent_app_date] => 2014-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4756 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 313 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14192807 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/192807
System, method, and computer program for predicting at least one reason for a current call received from a customer Feb 26, 2014 Issued
Array ( [id] => 9798197 [patent_doc_number] => 20150010141 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-01-08 [patent_title] => 'SYSTEM AND METHOD FOR GENERATING NATURAL LANGUAGE COMMENTS IN A TELECOMMUNICATION SYSTEM' [patent_app_type] => utility [patent_app_number] => 14/192714 [patent_app_country] => US [patent_app_date] => 2014-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4412 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14192714 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/192714
SYSTEM AND METHOD FOR GENERATING NATURAL LANGUAGE COMMENTS IN A TELECOMMUNICATION SYSTEM Feb 26, 2014 Abandoned
Array ( [id] => 11661335 [patent_doc_number] => 09674357 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-06-06 [patent_title] => 'Using a speech analytics system to control whisper audio' [patent_app_type] => utility [patent_app_number] => 14/183083 [patent_app_country] => US [patent_app_date] => 2014-02-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 15700 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14183083 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/183083
Using a speech analytics system to control whisper audio Feb 17, 2014 Issued
Array ( [id] => 11797873 [patent_doc_number] => 09407758 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-02 [patent_title] => 'Using a speech analytics system to control a secure audio bridge during a payment transaction' [patent_app_type] => utility [patent_app_number] => 14/172993 [patent_app_country] => US [patent_app_date] => 2014-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 16905 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14172993 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/172993
Using a speech analytics system to control a secure audio bridge during a payment transaction Feb 4, 2014 Issued
Array ( [id] => 11188678 [patent_doc_number] => 09420103 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-16 [patent_title] => 'Customer service call processing and support agent access application' [patent_app_type] => utility [patent_app_number] => 14/138936 [patent_app_country] => US [patent_app_date] => 2013-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7621 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14138936 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/138936
Customer service call processing and support agent access application Dec 22, 2013 Issued
Array ( [id] => 10023395 [patent_doc_number] => 09065897 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-06-23 [patent_title] => 'System and method for blocking unauthorized outgoing call on a communication network' [patent_app_type] => utility [patent_app_number] => 14/101720 [patent_app_country] => US [patent_app_date] => 2013-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 5 [patent_no_of_words] => 5435 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 254 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14101720 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/101720
System and method for blocking unauthorized outgoing call on a communication network Dec 9, 2013 Issued
Array ( [id] => 11910942 [patent_doc_number] => 09779760 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-03 [patent_title] => 'Architecture for processing real time event notifications from a speech analytics system' [patent_app_type] => utility [patent_app_number] => 14/080912 [patent_app_country] => US [patent_app_date] => 2013-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 12621 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14080912 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/080912
Architecture for processing real time event notifications from a speech analytics system Nov 14, 2013 Issued
Array ( [id] => 9490091 [patent_doc_number] => 20140140497 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-05-22 [patent_title] => 'REAL-TIME CALL CENTER CALL MONITORING AND ANALYSIS' [patent_app_type] => utility [patent_app_number] => 14/077990 [patent_app_country] => US [patent_app_date] => 2013-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 21937 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14077990 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/077990
Real-time call center call monitoring and analysis Nov 11, 2013 Issued
Array ( [id] => 9476180 [patent_doc_number] => 20140133643 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-05-15 [patent_title] => 'REDIRECTING AND MIRRORING OF TELEPHONIC COMMUNICATIONS' [patent_app_type] => utility [patent_app_number] => 14/073237 [patent_app_country] => US [patent_app_date] => 2013-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 6056 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14073237 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/073237
Redirecting and mirroring of telephonic communications Nov 5, 2013 Issued
Array ( [id] => 11228356 [patent_doc_number] => 09456083 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-09-27 [patent_title] => 'Configuring contact center components for real time speech analytics' [patent_app_type] => utility [patent_app_number] => 14/073083 [patent_app_country] => US [patent_app_date] => 2013-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 9 [patent_no_of_words] => 6679 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 213 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14073083 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/073083
Configuring contact center components for real time speech analytics Nov 5, 2013 Issued
Array ( [id] => 11792327 [patent_doc_number] => 09401990 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-26 [patent_title] => 'System and method for real-time customized agent training' [patent_app_type] => utility [patent_app_number] => 14/067071 [patent_app_country] => US [patent_app_date] => 2013-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8072 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14067071 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/067071
System and method for real-time customized agent training Oct 29, 2013 Issued
Array ( [id] => 9305450 [patent_doc_number] => 20140044124 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-02-13 [patent_title] => 'Communication Networks in Which an Application Server and Multiple Directory Numbers are Used to Provide Internet Protocol Like Features to Time Division Multiplexed Phone Lines' [patent_app_type] => utility [patent_app_number] => 14/058834 [patent_app_country] => US [patent_app_date] => 2013-10-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5807 [patent_no_of_claims] => 1 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14058834 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/058834
Communication networks in which an application server and multiple directory numbers are used to provide internet protocol like features to time division multiplexed phone lines Oct 20, 2013 Issued
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