Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9544902 [patent_doc_number] => 20140169549 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-06-19 [patent_title] => 'CALL OCCUPANCY MANAGEMENT' [patent_app_type] => utility [patent_app_number] => 13/713577 [patent_app_country] => US [patent_app_date] => 2012-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6121 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13713577 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/713577
Call occupancy management Dec 12, 2012 Issued
Array ( [id] => 9536602 [patent_doc_number] => 20140161249 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-06-12 [patent_title] => 'CONTACT CENTER SESSION PRESERVATION' [patent_app_type] => utility [patent_app_number] => 13/711463 [patent_app_country] => US [patent_app_date] => 2012-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 6485 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13711463 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/711463
Contact center session preservation Dec 10, 2012 Issued
Array ( [id] => 9536596 [patent_doc_number] => 20140161243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-06-12 [patent_title] => 'System and Method for Minimal Touch Cloud-based Conference Call Service' [patent_app_type] => utility [patent_app_number] => 13/709609 [patent_app_country] => US [patent_app_date] => 2012-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10102 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13709609 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/709609
System and method for minimal touch cloud-based conference call service Dec 9, 2012 Issued
Array ( [id] => 12215991 [patent_doc_number] => 09912816 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Workload distribution with resource awareness' [patent_app_type] => utility [patent_app_number] => 13/689750 [patent_app_country] => US [patent_app_date] => 2012-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 65 [patent_figures_cnt] => 68 [patent_no_of_words] => 18086 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13689750 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/689750
Workload distribution with resource awareness Nov 28, 2012 Issued
Array ( [id] => 10048238 [patent_doc_number] => 09088650 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-07-21 [patent_title] => 'Predictive dialing based on simulation' [patent_app_type] => utility [patent_app_number] => 13/688128 [patent_app_country] => US [patent_app_date] => 2012-11-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5556 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13688128 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/688128
Predictive dialing based on simulation Nov 27, 2012 Issued
Array ( [id] => 9011275 [patent_doc_number] => 08526589 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-09-03 [patent_title] => 'Multi-channel telephony' [patent_app_type] => utility [patent_app_number] => 13/687390 [patent_app_country] => US [patent_app_date] => 2012-11-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4596 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 380 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13687390 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/687390
Multi-channel telephony Nov 27, 2012 Issued
Array ( [id] => 11392726 [patent_doc_number] => 09553985 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-24 [patent_title] => 'Determining and denying call completion based on detection of robocall or unsolicited advertisement' [patent_app_type] => utility [patent_app_number] => 13/685987 [patent_app_country] => US [patent_app_date] => 2012-11-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5444 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13685987 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/685987
Determining and denying call completion based on detection of robocall or unsolicited advertisement Nov 26, 2012 Issued
Array ( [id] => 8903131 [patent_doc_number] => 20130170634 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-07-04 [patent_title] => 'ELECTRONIC DEVICE AND METHOD FOR REDIALING OF ELECTRONIC DEVICE' [patent_app_type] => utility [patent_app_number] => 13/684624 [patent_app_country] => US [patent_app_date] => 2012-11-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 1370 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13684624 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/684624
ELECTRONIC DEVICE AND METHOD FOR REDIALING OF ELECTRONIC DEVICE Nov 25, 2012 Abandoned
Array ( [id] => 11661334 [patent_doc_number] => 09674356 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-06-06 [patent_title] => 'Dynamic recommendation of routing rules for contact center use' [patent_app_type] => utility [patent_app_number] => 13/684053 [patent_app_country] => US [patent_app_date] => 2012-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7357 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13684053 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/684053
Dynamic recommendation of routing rules for contact center use Nov 20, 2012 Issued
Array ( [id] => 9946318 [patent_doc_number] => 08995637 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-31 [patent_title] => 'System and method of advanced call routing in mass telephony conference calls' [patent_app_type] => utility [patent_app_number] => 13/683209 [patent_app_country] => US [patent_app_date] => 2012-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7294 [patent_no_of_claims] => 45 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 19 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13683209 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/683209
System and method of advanced call routing in mass telephony conference calls Nov 20, 2012 Issued
Array ( [id] => 11646375 [patent_doc_number] => 09667777 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-05-30 [patent_title] => 'Automated bulk provisioning of primary rate interface and SIP trunk telephone numbers' [patent_app_type] => utility [patent_app_number] => 13/681753 [patent_app_country] => US [patent_app_date] => 2012-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6298 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681753 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681753
Automated bulk provisioning of primary rate interface and SIP trunk telephone numbers Nov 19, 2012 Issued
Array ( [id] => 12196689 [patent_doc_number] => 09900435 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-02-20 [patent_title] => 'Best match interaction set routing' [patent_app_type] => utility [patent_app_number] => 13/681417 [patent_app_country] => US [patent_app_date] => 2012-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 12581 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 287 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681417 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681417
Best match interaction set routing Nov 18, 2012 Issued
Array ( [id] => 10878283 [patent_doc_number] => 08903077 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-02 [patent_title] => 'Assignment management apparatus, assignment management method, and assignment management program' [patent_app_type] => utility [patent_app_number] => 13/681117 [patent_app_country] => US [patent_app_date] => 2012-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 5111 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681117 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681117
Assignment management apparatus, assignment management method, and assignment management program Nov 18, 2012 Issued
Array ( [id] => 9490089 [patent_doc_number] => 20140140495 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-05-22 [patent_title] => 'SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES' [patent_app_type] => utility [patent_app_number] => 13/681420 [patent_app_country] => US [patent_app_date] => 2012-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 12323 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681420 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681420
System and method for contact center activity routing based on agent preferences Nov 18, 2012 Issued
Array ( [id] => 9301260 [patent_doc_number] => 08649499 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-02-11 [patent_title] => 'Communication analytics training management system for call center agents' [patent_app_type] => utility [patent_app_number] => 13/678759 [patent_app_country] => US [patent_app_date] => 2012-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 14850 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13678759 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/678759
Communication analytics training management system for call center agents Nov 15, 2012 Issued
Array ( [id] => 9946325 [patent_doc_number] => 08995644 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-31 [patent_title] => 'System and method for exposing customer availability to contact center agents' [patent_app_type] => utility [patent_app_number] => 13/668048 [patent_app_country] => US [patent_app_date] => 2012-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8025 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 398 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13668048 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/668048
System and method for exposing customer availability to contact center agents Nov 1, 2012 Issued
Array ( [id] => 11788645 [patent_doc_number] => 09398154 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-19 [patent_title] => 'Communication system for establishing automated call back using queues' [patent_app_type] => utility [patent_app_number] => 13/620048 [patent_app_country] => US [patent_app_date] => 2012-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 25 [patent_no_of_words] => 10655 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13620048 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/620048
Communication system for establishing automated call back using queues Sep 13, 2012 Issued
Array ( [id] => 9204420 [patent_doc_number] => 20140003597 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-01-02 [patent_title] => 'APPARATUS, SYSTEM AND METHOD OF CALL NOTIFICATIONS TO ACTIVE COMMUNICATION DEVICES' [patent_app_type] => utility [patent_app_number] => 13/534190 [patent_app_country] => US [patent_app_date] => 2012-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 8671 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13534190 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/534190
Apparatus, system and method of call notifications to active communication devices Jun 26, 2012 Issued
Array ( [id] => 10840037 [patent_doc_number] => 08867726 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-10-21 [patent_title] => 'Methods and systems for authorizing call forwarding' [patent_app_type] => utility [patent_app_number] => 13/490114 [patent_app_country] => US [patent_app_date] => 2012-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 8717 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 236 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13490114 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/490114
Methods and systems for authorizing call forwarding Jun 5, 2012 Issued
Array ( [id] => 9180628 [patent_doc_number] => 20130322613 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-12-05 [patent_title] => 'AUTOMATED VOICE CONNECTION TO A BEST-DETERMINED TARGET' [patent_app_type] => utility [patent_app_number] => 13/488815 [patent_app_country] => US [patent_app_date] => 2012-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5901 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13488815 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/488815
Automated voice connection to a best-determined target Jun 4, 2012 Issued
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