Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9442907 [patent_doc_number] => 08712032 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-04-29 [patent_title] => 'Using location based services for determining a calling window' [patent_app_type] => utility [patent_app_number] => 13/467101 [patent_app_country] => US [patent_app_date] => 2012-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9490 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 292 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13467101 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/467101
Using location based services for determining a calling window May 8, 2012 Issued
Array ( [id] => 9664590 [patent_doc_number] => 08811590 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-08-19 [patent_title] => 'Adaptive, self-learning optimization module for rule-based customer interaction systems' [patent_app_type] => utility [patent_app_number] => 13/462081 [patent_app_country] => US [patent_app_date] => 2012-05-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4732 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13462081 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/462081
Adaptive, self-learning optimization module for rule-based customer interaction systems May 1, 2012 Issued
Array ( [id] => 9120280 [patent_doc_number] => 20130287202 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-31 [patent_title] => 'WORK ASSIGNMENT DEFERMENT DURING PERIODS OF AGENT SURPLUS' [patent_app_type] => utility [patent_app_number] => 13/457253 [patent_app_country] => US [patent_app_date] => 2012-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7759 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13457253 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/457253
Work assignment deferment during periods of agent surplus Apr 25, 2012 Issued
Array ( [id] => 10564638 [patent_doc_number] => 09288322 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-03-15 [patent_title] => 'Call center system with redundant components and method of operation thereof' [patent_app_type] => utility [patent_app_number] => 13/448908 [patent_app_country] => US [patent_app_date] => 2012-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 10 [patent_no_of_words] => 6705 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13448908 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/448908
Call center system with redundant components and method of operation thereof Apr 16, 2012 Issued
Array ( [id] => 11260628 [patent_doc_number] => 09485548 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-11-01 [patent_title] => 'Origination and destination based routing' [patent_app_type] => utility [patent_app_number] => 13/447699 [patent_app_country] => US [patent_app_date] => 2012-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 13 [patent_no_of_words] => 8949 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13447699 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/447699
Origination and destination based routing Apr 15, 2012 Issued
Array ( [id] => 9002482 [patent_doc_number] => 20130223607 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'Call Waiting Network Identification' [patent_app_type] => utility [patent_app_number] => 13/407613 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5492 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407613 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407613
Call waiting network identification Feb 27, 2012 Issued
Array ( [id] => 9002492 [patent_doc_number] => 20130223617 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'CUSTOMER SERVICE TEAMING' [patent_app_type] => utility [patent_app_number] => 13/407524 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9451 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407524 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407524
Customer service teaming Feb 27, 2012 Issued
Array ( [id] => 9002494 [patent_doc_number] => 20130223619 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'ADAPTIVE ESTIMATED WAIT TIME PREDICTOR' [patent_app_type] => utility [patent_app_number] => 13/407536 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8599 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407536 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407536
Adaptive estimated wait time predictor Feb 27, 2012 Issued
Array ( [id] => 10584945 [patent_doc_number] => 09307083 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-04-05 [patent_title] => 'Systems and methods of parallel media communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345505 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18748 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345505 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345505
Systems and methods of parallel media communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 9890682 [patent_doc_number] => 08976953 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-10 [patent_title] => 'Systems and methods of controlling confidential communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345511 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18751 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 223 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345511 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345511
Systems and methods of controlling confidential communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 10101036 [patent_doc_number] => 09137365 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-15 [patent_title] => 'Systems and methods of serial media communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345517 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18683 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345517 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345517
Systems and methods of serial media communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 9939549 [patent_doc_number] => 08989370 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-03-24 [patent_title] => 'Customizable call center dialing system, method and computer program product' [patent_app_type] => utility [patent_app_number] => 13/312676 [patent_app_country] => US [patent_app_date] => 2011-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9881 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 248 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13312676 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/312676
Customizable call center dialing system, method and computer program product Dec 5, 2011 Issued
Array ( [id] => 10591704 [patent_doc_number] => 09313331 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-04-12 [patent_title] => 'Systems and methods of introducing beneficial communication latency in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/302974 [patent_app_country] => US [patent_app_date] => 2011-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18668 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 264 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13302974 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/302974
Systems and methods of introducing beneficial communication latency in contact handling systems Nov 21, 2011 Issued
Array ( [id] => 9234723 [patent_doc_number] => 08600034 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-12-03 [patent_title] => 'System and method for real-time customized agent training' [patent_app_type] => utility [patent_app_number] => 13/302894 [patent_app_country] => US [patent_app_date] => 2011-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8034 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13302894 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/302894
System and method for real-time customized agent training Nov 21, 2011 Issued
Array ( [id] => 10108101 [patent_doc_number] => 09143896 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-22 [patent_title] => 'Systems and methods for providing a distributed mobile call center for a service establishment' [patent_app_type] => utility [patent_app_number] => 13/273459 [patent_app_country] => US [patent_app_date] => 2011-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 5349 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 318 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13273459 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/273459
Systems and methods for providing a distributed mobile call center for a service establishment Oct 13, 2011 Issued
Array ( [id] => 9040540 [patent_doc_number] => 20130243178 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-19 [patent_title] => 'METHOD FOR IMPLEMENTING A TELEPHONE COMMUNICATION WITH A TELEPHONE COMMUNICATION SUBSCRIBER' [patent_app_type] => utility [patent_app_number] => 13/882784 [patent_app_country] => US [patent_app_date] => 2011-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8924 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13882784 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/882784
METHOD FOR IMPLEMENTING A TELEPHONE COMMUNICATION WITH A TELEPHONE COMMUNICATION SUBSCRIBER Aug 29, 2011 Abandoned
Array ( [id] => 7581759 [patent_doc_number] => 20110295642 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-12-01 [patent_title] => 'COMMUNICATION DEVICE WITH CAPABILITY FOR HANDLING CONDITIONAL ACCEPTANCE OF MEETING REQUESTS' [patent_app_type] => utility [patent_app_number] => 13/207235 [patent_app_country] => US [patent_app_date] => 2011-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2954 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0295/20110295642.pdf [firstpage_image] =>[orig_patent_app_number] => 13207235 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/207235
COMMUNICATION DEVICE WITH CAPABILITY FOR HANDLING CONDITIONAL ACCEPTANCE OF MEETING REQUESTS Aug 9, 2011 Abandoned
Array ( [id] => 8658654 [patent_doc_number] => 20130039483 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-02-14 [patent_title] => 'Automatic Supervisor Intervention for Calls in Call Center Based Upon Video and/or Speech Analytics of Calls' [patent_app_type] => utility [patent_app_number] => 13/206117 [patent_app_country] => US [patent_app_date] => 2011-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5144 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13206117 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/206117
Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls Aug 8, 2011 Issued
Array ( [id] => 10889729 [patent_doc_number] => 08913736 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-16 [patent_title] => 'System and method for delivering a contact to a preferred agent after a set wait period' [patent_app_type] => utility [patent_app_number] => 13/204366 [patent_app_country] => US [patent_app_date] => 2011-08-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7145 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13204366 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/204366
System and method for delivering a contact to a preferred agent after a set wait period Aug 4, 2011 Issued
Array ( [id] => 7753592 [patent_doc_number] => 20120027193 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-02 [patent_title] => 'APPARATUS AND METHOD FOR CREATING CALL TRANSMISSION SCREEN USING COLLAGE TECHNIQUE' [patent_app_type] => utility [patent_app_number] => 13/193217 [patent_app_country] => US [patent_app_date] => 2011-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 3470 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0027/20120027193.pdf [firstpage_image] =>[orig_patent_app_number] => 13193217 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/193217
APPARATUS AND METHOD FOR CREATING CALL TRANSMISSION SCREEN USING COLLAGE TECHNIQUE Jul 27, 2011 Abandoned
Menu