Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17279135 [patent_doc_number] => 20210385333 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-09 [patent_title] => SYSTEM AND METHOD FOR MULTI-MODE CUSTOMER SERVICE INTERACTION [patent_app_type] => utility [patent_app_number] => 17/410104 [patent_app_country] => US [patent_app_date] => 2021-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3857 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 269 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17410104 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/410104
System and method for multi-mode customer service interaction Aug 23, 2021 Issued
Array ( [id] => 19243700 [patent_doc_number] => 12014144 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-18 [patent_title] => Methods and systems for automatic call data generation [patent_app_type] => utility [patent_app_number] => 17/390573 [patent_app_country] => US [patent_app_date] => 2021-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5561 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17390573 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/390573
Methods and systems for automatic call data generation Jul 29, 2021 Issued
Array ( [id] => 18121686 [patent_doc_number] => 11553090 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-10 [patent_title] => Dynamic metric optimization in predictive behavioral routing [patent_app_type] => utility [patent_app_number] => 17/381933 [patent_app_country] => US [patent_app_date] => 2021-07-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9859 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 210 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17381933 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/381933
Dynamic metric optimization in predictive behavioral routing Jul 20, 2021 Issued
Array ( [id] => 18095787 [patent_doc_number] => 20220414128 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-29 [patent_title] => METHOD AND SYSTEM FOR INTERACTIVE SEARCHING BASED ON SEMANTIC SIMILARITY OF SEMANTIC REPRESENTATIONS OF TEXT OBJECTS [patent_app_type] => utility [patent_app_number] => 17/304616 [patent_app_country] => US [patent_app_date] => 2021-06-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17357 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 327 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17304616 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/304616
Method and system for interactive searching based on semantic similarity of semantic representations of text objects Jun 22, 2021 Issued
Array ( [id] => 19092986 [patent_doc_number] => 11954443 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-04-09 [patent_title] => Complaint prioritization using deep learning model [patent_app_type] => utility [patent_app_number] => 17/338167 [patent_app_country] => US [patent_app_date] => 2021-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 17952 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17338167 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/338167
Complaint prioritization using deep learning model Jun 2, 2021 Issued
Array ( [id] => 17516573 [patent_doc_number] => 11295731 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-04-05 [patent_title] => Artificial intelligence (AI) enabled prescriptive persuasion processes based on speech emotion recognition and sentiment analysis [patent_app_type] => utility [patent_app_number] => 17/332972 [patent_app_country] => US [patent_app_date] => 2021-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 11 [patent_no_of_words] => 7667 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17332972 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/332972
Artificial intelligence (AI) enabled prescriptive persuasion processes based on speech emotion recognition and sentiment analysis May 26, 2021 Issued
Array ( [id] => 19971673 [patent_doc_number] => 12340288 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-06-24 [patent_title] => Method of training classification model, method of classifying sample, and device [patent_app_type] => utility [patent_app_number] => 17/619533 [patent_app_country] => US [patent_app_date] => 2021-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 11 [patent_no_of_words] => 6143 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 458 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17619533 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/619533
Method of training classification model, method of classifying sample, and device May 16, 2021 Issued
Array ( [id] => 17071819 [patent_doc_number] => 20210274037 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-02 [patent_title] => SYSTEMS AND METHODS FOR CLIENT RELATION MANAGEMENT [patent_app_type] => utility [patent_app_number] => 17/320735 [patent_app_country] => US [patent_app_date] => 2021-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18984 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 207 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17320735 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/320735
Systems and methods for client relation management May 13, 2021 Issued
Array ( [id] => 17039410 [patent_doc_number] => 20210256046 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-19 [patent_title] => APPARATUS, SYSTEMS AND METHODS FOR PROVIDING CONVERSATIONAL ASSISTANCE [patent_app_type] => utility [patent_app_number] => 17/313894 [patent_app_country] => US [patent_app_date] => 2021-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17952 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17313894 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/313894
Apparatus, systems and methods for providing conversational assistance May 5, 2021 Issued
Array ( [id] => 18463430 [patent_doc_number] => 11687720 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-06-27 [patent_title] => Named entity recognition visual context and caption data [patent_app_type] => utility [patent_app_number] => 17/306010 [patent_app_country] => US [patent_app_date] => 2021-05-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 13137 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17306010 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/306010
Named entity recognition visual context and caption data May 2, 2021 Issued
Array ( [id] => 18783035 [patent_doc_number] => 11824818 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-21 [patent_title] => Building and training a network of chatbots [patent_app_type] => utility [patent_app_number] => 17/243728 [patent_app_country] => US [patent_app_date] => 2021-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5598 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17243728 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/243728
Building and training a network of chatbots Apr 28, 2021 Issued
Array ( [id] => 17962499 [patent_doc_number] => 20220343080 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-27 [patent_title] => METHODS AND SYSTEMS FOR GENERATING PROBLEM DESCRIPTION [patent_app_type] => utility [patent_app_number] => 17/242231 [patent_app_country] => US [patent_app_date] => 2021-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7750 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17242231 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/242231
Methods and systems for generating problem description Apr 26, 2021 Issued
Array ( [id] => 17190440 [patent_doc_number] => 20210337325 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-10-28 [patent_title] => BATTERY MODULE AND HEARING DEVICE [patent_app_type] => utility [patent_app_number] => 17/238446 [patent_app_country] => US [patent_app_date] => 2021-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4903 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -11 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17238446 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/238446
Battery module and hearing device Apr 22, 2021 Issued
Array ( [id] => 17012141 [patent_doc_number] => 20210243302 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-05 [patent_title] => SYSTEM AND METHOD FOR PROJECTIVE CHANNEL HOPPING [patent_app_type] => utility [patent_app_number] => 17/238112 [patent_app_country] => US [patent_app_date] => 2021-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3042 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17238112 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/238112
System and method for projective channel hopping Apr 21, 2021 Issued
Array ( [id] => 18415206 [patent_doc_number] => 11669749 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-06-06 [patent_title] => System and method for managing customer call-backs [patent_app_type] => utility [patent_app_number] => 17/226893 [patent_app_country] => US [patent_app_date] => 2021-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 14154 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17226893 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/226893
System and method for managing customer call-backs Apr 8, 2021 Issued
Array ( [id] => 16982838 [patent_doc_number] => 20210227075 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-22 [patent_title] => TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/221188 [patent_app_country] => US [patent_app_date] => 2021-04-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6034 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -30 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17221188 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/221188
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM Apr 1, 2021 Abandoned
Array ( [id] => 16967341 [patent_doc_number] => 20210218840 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/219029 [patent_app_country] => US [patent_app_date] => 2021-03-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7956 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -60 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17219029 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/219029
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM Mar 30, 2021 Abandoned
Array ( [id] => 17899584 [patent_doc_number] => 20220309246 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-29 [patent_title] => UNSUPERVISED DYNAMIC CONFIDENCE THRESHOLDING FOR ANSWERING QUESTIONS [patent_app_type] => utility [patent_app_number] => 17/213676 [patent_app_country] => US [patent_app_date] => 2021-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14058 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17213676 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/213676
Unsupervised dynamic confidence thresholding for answering questions Mar 25, 2021 Issued
Array ( [id] => 16952848 [patent_doc_number] => 20210211540 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-08 [patent_title] => TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/208740 [patent_app_country] => US [patent_app_date] => 2021-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5543 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -30 [patent_words_short_claim] => 63 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17208740 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/208740
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM Mar 21, 2021 Abandoned
Array ( [id] => 18594461 [patent_doc_number] => 11743380 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-29 [patent_title] => System and method for context aware audio enhancement [patent_app_type] => utility [patent_app_number] => 17/201238 [patent_app_country] => US [patent_app_date] => 2021-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13216 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17201238 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/201238
System and method for context aware audio enhancement Mar 14, 2021 Issued
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