Search

Michael E. Gallion

Examiner (ID: 15307, Phone: (571)272-5998 , Office: P/3654 )

Most Active Art Unit
3654
Art Unit(s)
3654
Total Applications
722
Issued Applications
578
Pending Applications
3
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16937894 [patent_doc_number] => 20210203783 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) [patent_app_type] => utility [patent_app_number] => 17/198541 [patent_app_country] => US [patent_app_date] => 2021-03-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14145 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17198541 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/198541
CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) Mar 10, 2021 Abandoned
Array ( [id] => 18796691 [patent_doc_number] => 11830516 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-28 [patent_title] => Verbal language analysis [patent_app_type] => utility [patent_app_number] => 17/191445 [patent_app_country] => US [patent_app_date] => 2021-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10533 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17191445 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/191445
Verbal language analysis Mar 2, 2021 Issued
Array ( [id] => 18206518 [patent_doc_number] => 11588933 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-21 [patent_title] => Methods and apparatus for identification and optimization of artificial intelligence calls [patent_app_type] => utility [patent_app_number] => 17/156608 [patent_app_country] => US [patent_app_date] => 2021-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 15 [patent_no_of_words] => 38996 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 222 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17156608 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/156608
Methods and apparatus for identification and optimization of artificial intelligence calls Jan 23, 2021 Issued
Array ( [id] => 18609253 [patent_doc_number] => 11750743 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-09-05 [patent_title] => Database allocation and analytics for service call centers [patent_app_type] => utility [patent_app_number] => 17/152386 [patent_app_country] => US [patent_app_date] => 2021-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7566 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17152386 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/152386
Database allocation and analytics for service call centers Jan 18, 2021 Issued
Array ( [id] => 18157190 [patent_doc_number] => 11570191 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-31 [patent_title] => Communications methods and apparatus for dynamic detection and/or mitigation of threats and/or anomalies [patent_app_type] => utility [patent_app_number] => 17/149608 [patent_app_country] => US [patent_app_date] => 2021-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 22 [patent_no_of_words] => 33674 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 204 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17149608 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/149608
Communications methods and apparatus for dynamic detection and/or mitigation of threats and/or anomalies Jan 13, 2021 Issued
Array ( [id] => 16965212 [patent_doc_number] => 20210216711 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => Data Analysis, Rating, and Prioritization Process and Platform [patent_app_type] => utility [patent_app_number] => 17/148460 [patent_app_country] => US [patent_app_date] => 2021-01-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3463 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 49 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17148460 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/148460
Data Analysis, Rating, and Prioritization Process and Platform Jan 12, 2021 Abandoned
Array ( [id] => 17079104 [patent_doc_number] => 11115531 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-07 [patent_title] => Systems and methods for identifying a behavioral target during a conversation [patent_app_type] => utility [patent_app_number] => 17/135342 [patent_app_country] => US [patent_app_date] => 2020-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 11294 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17135342 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/135342
Systems and methods for identifying a behavioral target during a conversation Dec 27, 2020 Issued
Array ( [id] => 17123002 [patent_doc_number] => 11134151 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-28 [patent_title] => Systems and methods for identifying a behavioral target during a conversation [patent_app_type] => utility [patent_app_number] => 17/135364 [patent_app_country] => US [patent_app_date] => 2020-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 11291 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 345 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17135364 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/135364
Systems and methods for identifying a behavioral target during a conversation Dec 27, 2020 Issued
Array ( [id] => 18703663 [patent_doc_number] => 11790177 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-10-17 [patent_title] => Communication classification and escalation using machine learning model [patent_app_type] => utility [patent_app_number] => 17/127031 [patent_app_country] => US [patent_app_date] => 2020-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12221 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17127031 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/127031
Communication classification and escalation using machine learning model Dec 17, 2020 Issued
Array ( [id] => 17678159 [patent_doc_number] => 20220191326 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-16 [patent_title] => SYSTEM AND METHOD TO EVALUATE AGENT CALL LOGGING IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 17/121791 [patent_app_country] => US [patent_app_date] => 2020-12-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6006 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17121791 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/121791
System and method to evaluate agent call logging in a contact center Dec 14, 2020 Issued
Array ( [id] => 17294421 [patent_doc_number] => 20210390260 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-16 [patent_title] => METHOD, APPARATUS, DEVICE AND STORAGE MEDIUM FOR MATCHING SEMANTICS [patent_app_type] => utility [patent_app_number] => 17/119323 [patent_app_country] => US [patent_app_date] => 2020-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6091 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 66 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17119323 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/119323
METHOD, APPARATUS, DEVICE AND STORAGE MEDIUM FOR MATCHING SEMANTICS Dec 10, 2020 Abandoned
Array ( [id] => 20359173 [patent_doc_number] => 12475170 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-11-18 [patent_title] => Voice-based auto-completions and auto-responses for assistant systems [patent_app_type] => utility [patent_app_number] => 17/120013 [patent_app_country] => US [patent_app_date] => 2020-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 31745 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17120013 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/120013
Voice-based auto-completions and auto-responses for assistant systems Dec 10, 2020 Issued
Array ( [id] => 16730852 [patent_doc_number] => 20210098000 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => SYSTEM, METHOD, PROGRAM, AND RECORDING MEDIUM [patent_app_type] => utility [patent_app_number] => 17/117156 [patent_app_country] => US [patent_app_date] => 2020-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6349 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17117156 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/117156
System, method, program, and recording medium for improving accuracy of call data analysis Dec 9, 2020 Issued
Array ( [id] => 16725083 [patent_doc_number] => 20210092230 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-25 [patent_title] => TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/113715 [patent_app_country] => US [patent_app_date] => 2020-12-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5596 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17113715 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/113715
TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM Dec 6, 2020 Abandoned
Array ( [id] => 16928021 [patent_doc_number] => 11049510 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-29 [patent_title] => Method and apparatus for artificial intelligence (AI)-based computer-aided persuasion system (CAPS) [patent_app_type] => utility [patent_app_number] => 17/109283 [patent_app_country] => US [patent_app_date] => 2020-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 5014 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17109283 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/109283
Method and apparatus for artificial intelligence (AI)-based computer-aided persuasion system (CAPS) Dec 1, 2020 Issued
Array ( [id] => 17646408 [patent_doc_number] => 20220174147 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-02 [patent_title] => SYSTEM AND METHOD FOR INTELLIGENT VOICE SEGMENTATION [patent_app_type] => utility [patent_app_number] => 17/107556 [patent_app_country] => US [patent_app_date] => 2020-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11619 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17107556 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/107556
SYSTEM AND METHOD FOR INTELLIGENT VOICE SEGMENTATION Nov 29, 2020 Abandoned
Array ( [id] => 17629523 [patent_doc_number] => 20220164538 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-26 [patent_title] => ENHANCING MULTI-LINGUAL EMBEDDINGS FOR CROSS-LINGUAL QUESTION-ANSWER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/103649 [patent_app_country] => US [patent_app_date] => 2020-11-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9307 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17103649 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/103649
Enhancing multi-lingual embeddings for cross-lingual question-answer system Nov 23, 2020 Issued
Array ( [id] => 17614182 [patent_doc_number] => 20220156462 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-19 [patent_title] => METHOD AND SYSTEM FOR AUTOMATING SUPPORT SERVICES [patent_app_type] => utility [patent_app_number] => 16/950289 [patent_app_country] => US [patent_app_date] => 2020-11-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9439 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16950289 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/950289
Method and system for automating support services Nov 16, 2020 Issued
Array ( [id] => 18106553 [patent_doc_number] => 11546461 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => Customer self-help control system for contact centers [patent_app_type] => utility [patent_app_number] => 17/098684 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11487 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098684 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098684
Customer self-help control system for contact centers Nov 15, 2020 Issued
Array ( [id] => 18119606 [patent_doc_number] => 11551001 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-10 [patent_title] => Detecting online contextual evolution of linguistic terms [patent_app_type] => utility [patent_app_number] => 17/094635 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4950 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 241 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094635 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094635
Detecting online contextual evolution of linguistic terms Nov 9, 2020 Issued
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