Search

Michael S. Lee

Examiner (ID: 9537, Phone: (571)270-5735 , Office: P/3677 )

Most Active Art Unit
3677
Art Unit(s)
3401, 3677, 4127
Total Applications
1463
Issued Applications
1006
Pending Applications
109
Abandoned Applications
367

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10742302 [patent_doc_number] => 20160088452 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-03-24 [patent_title] => 'SYSTEMS AND METHODS OF CALL-BASED DATA COMMUNICATION' [patent_app_type] => utility [patent_app_number] => 14/727690 [patent_app_country] => US [patent_app_date] => 2015-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 37 [patent_figures_cnt] => 37 [patent_no_of_words] => 43772 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14727690 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/727690
Systems and methods of call-based data communication May 31, 2015 Issued
Array ( [id] => 10316072 [patent_doc_number] => 20150201075 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-16 [patent_title] => 'IMPLEMENTING A NETWORK OF INTELLIGENT VIRTUAL SERVICE AGENTS TO PROVIDE PERSONALIZED AUTOMATED RESPONSES' [patent_app_type] => utility [patent_app_number] => 14/671514 [patent_app_country] => US [patent_app_date] => 2015-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7483 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14671514 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/671514
Implementing a network of intelligent virtual service agents to provide personalized automated responses Mar 26, 2015 Issued
Array ( [id] => 10304073 [patent_doc_number] => 20150189073 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-02 [patent_title] => 'DISPLAYING CALL LOG INFORMATION ON A DISPLAY DEVICE' [patent_app_type] => utility [patent_app_number] => 14/644664 [patent_app_country] => US [patent_app_date] => 2015-03-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 12314 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14644664 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/644664
Displaying call log information on a display device Mar 10, 2015 Issued
Array ( [id] => 10310404 [patent_doc_number] => 20150195407 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-09 [patent_title] => 'FOLLOWUP OF CUSTOMER SERVICE AGENTS' [patent_app_type] => utility [patent_app_number] => 14/624330 [patent_app_country] => US [patent_app_date] => 2015-02-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7744 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 8 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14624330 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/624330
Followup of customer service agents Feb 16, 2015 Issued
Array ( [id] => 10261870 [patent_doc_number] => 20150146867 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-05-28 [patent_title] => 'System And Method For Determining Customer Hold Times' [patent_app_type] => utility [patent_app_number] => 14/612220 [patent_app_country] => US [patent_app_date] => 2015-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3410 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14612220 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/612220
System And Method For Determining Customer Hold Times Feb 1, 2015 Abandoned
Array ( [id] => 11688349 [patent_doc_number] => 09686405 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-06-20 [patent_title] => 'Unified call routing in social hunt groups' [patent_app_type] => utility [patent_app_number] => 14/606132 [patent_app_country] => US [patent_app_date] => 2015-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7739 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 274 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14606132 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/606132
Unified call routing in social hunt groups Jan 26, 2015 Issued
Array ( [id] => 10240028 [patent_doc_number] => 20150125023 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-05-07 [patent_title] => 'HEADSET WITH VARIABLE ACOUSTIC IMPEDANCE' [patent_app_type] => utility [patent_app_number] => 14/596376 [patent_app_country] => US [patent_app_date] => 2015-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 4196 [patent_no_of_claims] => 3 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14596376 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/596376
HEADSET WITH VARIABLE ACOUSTIC IMPEDANCE Jan 13, 2015
Array ( [id] => 9973113 [patent_doc_number] => 09020141 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-04-28 [patent_title] => 'Processing an outbound call campaign having multiple abandonment rates' [patent_app_type] => utility [patent_app_number] => 14/590029 [patent_app_country] => US [patent_app_date] => 2015-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 14439 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 318 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14590029 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/590029
Processing an outbound call campaign having multiple abandonment rates Jan 5, 2015 Issued
Array ( [id] => 13757381 [patent_doc_number] => 10171656 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-01 [patent_title] => Systems and methods for providing real-time assistance to call center agents [patent_app_type] => utility [patent_app_number] => 14/585035 [patent_app_country] => US [patent_app_date] => 2014-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 8834 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 353 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14585035 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/585035
Systems and methods for providing real-time assistance to call center agents Dec 28, 2014 Issued
Array ( [id] => 10986034 [patent_doc_number] => 20160182980 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-06-23 [patent_title] => 'ENTERPRISE TOLL-FREE CALL ROUTING' [patent_app_type] => utility [patent_app_number] => 14/581796 [patent_app_country] => US [patent_app_date] => 2014-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6559 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14581796 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/581796
Enterprise toll-free call routing Dec 22, 2014 Issued
Array ( [id] => 13821473 [patent_doc_number] => 10187525 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-22 [patent_title] => Communication session assessment [patent_app_type] => utility [patent_app_number] => 14/557092 [patent_app_country] => US [patent_app_date] => 2014-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8311 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 221 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14557092 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/557092
Communication session assessment Nov 30, 2014 Issued
Array ( [id] => 13113845 [patent_doc_number] => 10075592 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-09-11 [patent_title] => Intelligent call lead generation [patent_app_type] => utility [patent_app_number] => 14/547196 [patent_app_country] => US [patent_app_date] => 2014-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4207 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14547196 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/547196
Intelligent call lead generation Nov 18, 2014 Issued
Array ( [id] => 14494583 [patent_doc_number] => 10334099 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-25 [patent_title] => Media forked application system in call centers [patent_app_type] => utility [patent_app_number] => 14/526749 [patent_app_country] => US [patent_app_date] => 2014-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8755 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 247 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14526749 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/526749
Media forked application system in call centers Oct 28, 2014 Issued
Array ( [id] => 10225268 [patent_doc_number] => 20150110261 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-04-23 [patent_title] => 'CONTEXT SENSITIVE, CLOUD-BASED TELEPHONY' [patent_app_type] => utility [patent_app_number] => 14/522151 [patent_app_country] => US [patent_app_date] => 2014-10-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12294 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14522151 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/522151
CONTEXT SENSITIVE, CLOUD-BASED TELEPHONY Oct 22, 2014 Abandoned
Array ( [id] => 10209052 [patent_doc_number] => 20150094042 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-04-02 [patent_title] => 'AUTOMATED CALLBACK REMINDER' [patent_app_type] => utility [patent_app_number] => 14/507337 [patent_app_country] => US [patent_app_date] => 2014-10-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 5984 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14507337 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/507337
Automated callback reminder Oct 5, 2014 Issued
Array ( [id] => 10605271 [patent_doc_number] => 09325846 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-26 [patent_title] => 'Systems and methods for routing cross-channel calls' [patent_app_type] => utility [patent_app_number] => 14/493743 [patent_app_country] => US [patent_app_date] => 2014-09-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6828 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14493743 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/493743
Systems and methods for routing cross-channel calls Sep 22, 2014 Issued
Array ( [id] => 10973503 [patent_doc_number] => 20140376538 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-25 [patent_title] => 'PORTABLE SYSTEM FOR INSTITUTIONAL TELEPHONE SERVICE PROVISION' [patent_app_type] => utility [patent_app_number] => 14/480436 [patent_app_country] => US [patent_app_date] => 2014-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4787 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14480436 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/480436
Portable system for institutional telephone service provision Sep 7, 2014 Issued
Array ( [id] => 13978945 [patent_doc_number] => 10218848 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-02-26 [patent_title] => Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center [patent_app_type] => utility [patent_app_number] => 14/477832 [patent_app_country] => US [patent_app_date] => 2014-09-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 17291 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 333 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14477832 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/477832
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center Sep 3, 2014 Issued
Array ( [id] => 10139472 [patent_doc_number] => 09172802 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-10-27 [patent_title] => 'Systems and methods for reestablishing terminated telephone calls with an interactive voice response (IVR) system' [patent_app_type] => utility [patent_app_number] => 14/457844 [patent_app_country] => US [patent_app_date] => 2014-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6580 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 220 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14457844 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/457844
Systems and methods for reestablishing terminated telephone calls with an interactive voice response (IVR) system Aug 11, 2014 Issued
Array ( [id] => 11228357 [patent_doc_number] => 09456085 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-09-27 [patent_title] => 'Managing contact attempts to an account in a contact center' [patent_app_type] => utility [patent_app_number] => 14/333969 [patent_app_country] => US [patent_app_date] => 2014-07-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 23 [patent_no_of_words] => 18066 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 390 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14333969 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/333969
Managing contact attempts to an account in a contact center Jul 16, 2014 Issued
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