
Michael S. Lee
Examiner (ID: 9537, Phone: (571)270-5735 , Office: P/3677 )
| Most Active Art Unit | 3677 |
| Art Unit(s) | 3401, 3677, 4127 |
| Total Applications | 1463 |
| Issued Applications | 1006 |
| Pending Applications | 109 |
| Abandoned Applications | 367 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 9279777
[patent_doc_number] => 20140029745
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-01-30
[patent_title] => 'Universal Queuing for Inbound Communications'
[patent_app_type] => utility
[patent_app_number] => 14/036977
[patent_app_country] => US
[patent_app_date] => 2013-09-25
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 6973
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14036977
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/036977 | Universal queuing for inbound communications | Sep 24, 2013 | Issued |
Array
(
[id] => 10146379
[patent_doc_number] => 09179202
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2015-11-03
[patent_title] => 'Multiple-frequency signal classification through use of a second-order statistic'
[patent_app_type] => utility
[patent_app_number] => 14/027433
[patent_app_country] => US
[patent_app_date] => 2013-09-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 17
[patent_figures_cnt] => 17
[patent_no_of_words] => 6073
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 134
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14027433
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/027433 | Multiple-frequency signal classification through use of a second-order statistic | Sep 15, 2013 | Issued |
Array
(
[id] => 10884459
[patent_doc_number] => 08908856
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2014-12-09
[patent_title] => 'Operator evaluation support device and operator evaluation support method'
[patent_app_type] => utility
[patent_app_number] => 14/020194
[patent_app_country] => US
[patent_app_date] => 2013-09-06
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 30
[patent_figures_cnt] => 30
[patent_no_of_words] => 10195
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 292
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14020194
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/020194 | Operator evaluation support device and operator evaluation support method | Sep 5, 2013 | Issued |
Array
(
[id] => 9953187
[patent_doc_number] => 09001992
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2015-04-07
[patent_title] => 'System and method to connect a call'
[patent_app_type] => utility
[patent_app_number] => 13/973227
[patent_app_country] => US
[patent_app_date] => 2013-08-22
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 29
[patent_figures_cnt] => 29
[patent_no_of_words] => 11680
[patent_no_of_claims] => 13
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 182
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13973227
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/973227 | System and method to connect a call | Aug 21, 2013 | Issued |
Array
(
[id] => 11616766
[patent_doc_number] => 09654638
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-05-16
[patent_title] => 'Method and system for determining customer\'s skill, knowledge level, and/or interest'
[patent_app_type] => utility
[patent_app_number] => 13/953424
[patent_app_country] => US
[patent_app_date] => 2013-07-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 10401
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 238
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13953424
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/953424 | Method and system for determining customer's skill, knowledge level, and/or interest | Jul 28, 2013 | Issued |
Array
(
[id] => 10119420
[patent_doc_number] => 09154317
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-10-06
[patent_title] => 'Method and apparatus for providing bridgeless conferencing services'
[patent_app_type] => utility
[patent_app_number] => 13/950071
[patent_app_country] => US
[patent_app_date] => 2013-07-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 8392
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 195
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950071
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/950071 | Method and apparatus for providing bridgeless conferencing services | Jul 23, 2013 | Issued |
Array
(
[id] => 9837819
[patent_doc_number] => 20150029900
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-01-29
[patent_title] => 'Method and Apparatus for Providing Bridgeless Conferencing Services'
[patent_app_type] => utility
[patent_app_number] => 13/950051
[patent_app_country] => US
[patent_app_date] => 2013-07-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 8387
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950051
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/950051 | Method and Apparatus for Providing Bridgeless Conferencing Services | Jul 23, 2013 | Abandoned |
Array
(
[id] => 9837818
[patent_doc_number] => 20150029899
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-01-29
[patent_title] => 'Method and Apparatus for Providing Bridgeless Conferencing Services'
[patent_app_type] => utility
[patent_app_number] => 13/950017
[patent_app_country] => US
[patent_app_date] => 2013-07-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 8399
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950017
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/950017 | Method and apparatus for providing bridgeless conferencing services | Jul 23, 2013 | Issued |
Array
(
[id] => 10584944
[patent_doc_number] => 09307082
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-04-05
[patent_title] => 'Enhancing communication sessions with customer relationship management information'
[patent_app_type] => utility
[patent_app_number] => 13/926945
[patent_app_country] => US
[patent_app_date] => 2013-06-25
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 5676
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 305
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13926945
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/926945 | Enhancing communication sessions with customer relationship management information | Jun 24, 2013 | Issued |
Array
(
[id] => 9106543
[patent_doc_number] => 20130279675
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-10-24
[patent_title] => 'DATA COMMUNICATION'
[patent_app_type] => utility
[patent_app_number] => 13/918054
[patent_app_country] => US
[patent_app_date] => 2013-06-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 21
[patent_figures_cnt] => 21
[patent_no_of_words] => 22617
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13918054
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/918054 | System and method for establishing data communication using pre-configured user data | Jun 13, 2013 | Issued |
Array
(
[id] => 9946329
[patent_doc_number] => 08995648
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2015-03-31
[patent_title] => 'Processing an outbound call campaign having multiple abandonment rates'
[patent_app_type] => utility
[patent_app_number] => 13/918294
[patent_app_country] => US
[patent_app_date] => 2013-06-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
[patent_figures_cnt] => 11
[patent_no_of_words] => 14392
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 355
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13918294
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/918294 | Processing an outbound call campaign having multiple abandonment rates | Jun 13, 2013 | Issued |
Array
(
[id] => 9190565
[patent_doc_number] => 20130329880
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-12-12
[patent_title] => 'METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD'
[patent_app_type] => utility
[patent_app_number] => 13/910446
[patent_app_country] => US
[patent_app_date] => 2013-06-05
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 9723
[patent_no_of_claims] => 36
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13910446
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/910446 | METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD | Jun 4, 2013 | Abandoned |
Array
(
[id] => 11433308
[patent_doc_number] => 09571640
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2017-02-14
[patent_title] => 'Systems and methods for detecting calls from illegitimate calling parties'
[patent_app_type] => utility
[patent_app_number] => 13/903953
[patent_app_country] => US
[patent_app_date] => 2013-05-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 11776
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 385
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13903953
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/903953 | Systems and methods for detecting calls from illegitimate calling parties | May 27, 2013 | Issued |
Array
(
[id] => 10196916
[patent_doc_number] => 09225834
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-12-29
[patent_title] => 'Contact center skills modeling using customer relationship management (CRM) incident categorization structure'
[patent_app_type] => utility
[patent_app_number] => 13/903141
[patent_app_country] => US
[patent_app_date] => 2013-05-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 8359
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 271
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13903141
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/903141 | Contact center skills modeling using customer relationship management (CRM) incident categorization structure | May 27, 2013 | Issued |
Array
(
[id] => 10938350
[patent_doc_number] => 20140341370
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-11-20
[patent_title] => 'METHOD AND APPARATUS FOR ROUTING A CALL USING A HYBRID CALL ROUTING SCHEME WITH REAL-TIME AUTOMATIC ADJUSTMENT'
[patent_app_type] => utility
[patent_app_number] => 13/898136
[patent_app_country] => US
[patent_app_date] => 2013-05-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 3734
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13898136
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/898136 | Method and apparatus for routing a call using a hybrid call routing scheme with real-time automatic adjustment | May 19, 2013 | Issued |
Array
(
[id] => 10939687
[patent_doc_number] => 20140342708
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-11-20
[patent_title] => 'Multi-modal Early Media'
[patent_app_type] => utility
[patent_app_number] => 13/896607
[patent_app_country] => US
[patent_app_date] => 2013-05-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 23547
[patent_no_of_claims] => 46
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13896607
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/896607 | Multi-modal transmission of early media notifications | May 16, 2013 | Issued |
Array
(
[id] => 9147299
[patent_doc_number] => 20130301822
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-11-14
[patent_title] => 'PARALLEL FORKING WITH AOR CHAINING'
[patent_app_type] => utility
[patent_app_number] => 13/894129
[patent_app_country] => US
[patent_app_date] => 2013-05-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 6695
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13894129
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/894129 | Parallel forking with AoR chaining | May 13, 2013 | Issued |
Array
(
[id] => 9040535
[patent_doc_number] => 20130243173
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-09-19
[patent_title] => 'SYSTEM AND METHODS FOR MANAGING TANDEM SWITCH INFORMATION'
[patent_app_type] => utility
[patent_app_number] => 13/893667
[patent_app_country] => US
[patent_app_date] => 2013-05-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 4903
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13893667
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/893667 | System and methods for managing tandem switch information | May 13, 2013 | Issued |
Array
(
[id] => 10924707
[patent_doc_number] => 20140327728
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-11-06
[patent_title] => 'METHOD AND SYSTEM FOR MAPPING VIRTUAL CONFERENCE ROOMS BETWEEN 2 INDEPENDENT SYSTEMS'
[patent_app_type] => utility
[patent_app_number] => 13/874649
[patent_app_country] => US
[patent_app_date] => 2013-05-01
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 2631
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13874649
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/874649 | METHOD AND SYSTEM FOR MAPPING VIRTUAL CONFERENCE ROOMS BETWEEN 2 INDEPENDENT SYSTEMS | Apr 30, 2013 | Abandoned |
Array
(
[id] => 10030031
[patent_doc_number] => 09071950
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-06-30
[patent_title] => 'Systems and methods of call-based data communication'
[patent_app_type] => utility
[patent_app_number] => 13/864486
[patent_app_country] => US
[patent_app_date] => 2013-04-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 36
[patent_figures_cnt] => 36
[patent_no_of_words] => 43644
[patent_no_of_claims] => 41
[patent_no_of_ind_claims] => 7
[patent_words_short_claim] => 314
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13864486
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/864486 | Systems and methods of call-based data communication | Apr 16, 2013 | Issued |