Search

Michael S. Lee

Examiner (ID: 9537, Phone: (571)270-5735 , Office: P/3677 )

Most Active Art Unit
3677
Art Unit(s)
3401, 3677, 4127
Total Applications
1463
Issued Applications
1006
Pending Applications
109
Abandoned Applications
367

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9279777 [patent_doc_number] => 20140029745 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-01-30 [patent_title] => 'Universal Queuing for Inbound Communications' [patent_app_type] => utility [patent_app_number] => 14/036977 [patent_app_country] => US [patent_app_date] => 2013-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6973 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14036977 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/036977
Universal queuing for inbound communications Sep 24, 2013 Issued
Array ( [id] => 10146379 [patent_doc_number] => 09179202 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-11-03 [patent_title] => 'Multiple-frequency signal classification through use of a second-order statistic' [patent_app_type] => utility [patent_app_number] => 14/027433 [patent_app_country] => US [patent_app_date] => 2013-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 6073 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14027433 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/027433
Multiple-frequency signal classification through use of a second-order statistic Sep 15, 2013 Issued
Array ( [id] => 10884459 [patent_doc_number] => 08908856 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-09 [patent_title] => 'Operator evaluation support device and operator evaluation support method' [patent_app_type] => utility [patent_app_number] => 14/020194 [patent_app_country] => US [patent_app_date] => 2013-09-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 30 [patent_figures_cnt] => 30 [patent_no_of_words] => 10195 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 292 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14020194 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/020194
Operator evaluation support device and operator evaluation support method Sep 5, 2013 Issued
Array ( [id] => 9953187 [patent_doc_number] => 09001992 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-04-07 [patent_title] => 'System and method to connect a call' [patent_app_type] => utility [patent_app_number] => 13/973227 [patent_app_country] => US [patent_app_date] => 2013-08-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 29 [patent_figures_cnt] => 29 [patent_no_of_words] => 11680 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13973227 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/973227
System and method to connect a call Aug 21, 2013 Issued
Array ( [id] => 11616766 [patent_doc_number] => 09654638 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-16 [patent_title] => 'Method and system for determining customer\'s skill, knowledge level, and/or interest' [patent_app_type] => utility [patent_app_number] => 13/953424 [patent_app_country] => US [patent_app_date] => 2013-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10401 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 238 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13953424 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/953424
Method and system for determining customer's skill, knowledge level, and/or interest Jul 28, 2013 Issued
Array ( [id] => 10119420 [patent_doc_number] => 09154317 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-10-06 [patent_title] => 'Method and apparatus for providing bridgeless conferencing services' [patent_app_type] => utility [patent_app_number] => 13/950071 [patent_app_country] => US [patent_app_date] => 2013-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8392 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950071 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/950071
Method and apparatus for providing bridgeless conferencing services Jul 23, 2013 Issued
Array ( [id] => 9837819 [patent_doc_number] => 20150029900 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-01-29 [patent_title] => 'Method and Apparatus for Providing Bridgeless Conferencing Services' [patent_app_type] => utility [patent_app_number] => 13/950051 [patent_app_country] => US [patent_app_date] => 2013-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8387 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950051 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/950051
Method and Apparatus for Providing Bridgeless Conferencing Services Jul 23, 2013 Abandoned
Array ( [id] => 9837818 [patent_doc_number] => 20150029899 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-01-29 [patent_title] => 'Method and Apparatus for Providing Bridgeless Conferencing Services' [patent_app_type] => utility [patent_app_number] => 13/950017 [patent_app_country] => US [patent_app_date] => 2013-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8399 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950017 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/950017
Method and apparatus for providing bridgeless conferencing services Jul 23, 2013 Issued
Array ( [id] => 10584944 [patent_doc_number] => 09307082 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-04-05 [patent_title] => 'Enhancing communication sessions with customer relationship management information' [patent_app_type] => utility [patent_app_number] => 13/926945 [patent_app_country] => US [patent_app_date] => 2013-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5676 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 305 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13926945 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/926945
Enhancing communication sessions with customer relationship management information Jun 24, 2013 Issued
Array ( [id] => 9106543 [patent_doc_number] => 20130279675 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-24 [patent_title] => 'DATA COMMUNICATION' [patent_app_type] => utility [patent_app_number] => 13/918054 [patent_app_country] => US [patent_app_date] => 2013-06-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 22617 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13918054 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/918054
System and method for establishing data communication using pre-configured user data Jun 13, 2013 Issued
Array ( [id] => 9946329 [patent_doc_number] => 08995648 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-03-31 [patent_title] => 'Processing an outbound call campaign having multiple abandonment rates' [patent_app_type] => utility [patent_app_number] => 13/918294 [patent_app_country] => US [patent_app_date] => 2013-06-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 14392 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 355 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13918294 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/918294
Processing an outbound call campaign having multiple abandonment rates Jun 13, 2013 Issued
Array ( [id] => 9190565 [patent_doc_number] => 20130329880 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-12-12 [patent_title] => 'METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD' [patent_app_type] => utility [patent_app_number] => 13/910446 [patent_app_country] => US [patent_app_date] => 2013-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 9723 [patent_no_of_claims] => 36 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13910446 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/910446
METHOD AND SYSTEM FOR IMPROVING THE PRODUCTIVITY OF CALLING AGENTS AND CALL YIELD Jun 4, 2013 Abandoned
Array ( [id] => 11433308 [patent_doc_number] => 09571640 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-02-14 [patent_title] => 'Systems and methods for detecting calls from illegitimate calling parties' [patent_app_type] => utility [patent_app_number] => 13/903953 [patent_app_country] => US [patent_app_date] => 2013-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11776 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 385 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13903953 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/903953
Systems and methods for detecting calls from illegitimate calling parties May 27, 2013 Issued
Array ( [id] => 10196916 [patent_doc_number] => 09225834 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-12-29 [patent_title] => 'Contact center skills modeling using customer relationship management (CRM) incident categorization structure' [patent_app_type] => utility [patent_app_number] => 13/903141 [patent_app_country] => US [patent_app_date] => 2013-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8359 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 271 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13903141 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/903141
Contact center skills modeling using customer relationship management (CRM) incident categorization structure May 27, 2013 Issued
Array ( [id] => 10938350 [patent_doc_number] => 20140341370 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-11-20 [patent_title] => 'METHOD AND APPARATUS FOR ROUTING A CALL USING A HYBRID CALL ROUTING SCHEME WITH REAL-TIME AUTOMATIC ADJUSTMENT' [patent_app_type] => utility [patent_app_number] => 13/898136 [patent_app_country] => US [patent_app_date] => 2013-05-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3734 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13898136 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/898136
Method and apparatus for routing a call using a hybrid call routing scheme with real-time automatic adjustment May 19, 2013 Issued
Array ( [id] => 10939687 [patent_doc_number] => 20140342708 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-11-20 [patent_title] => 'Multi-modal Early Media' [patent_app_type] => utility [patent_app_number] => 13/896607 [patent_app_country] => US [patent_app_date] => 2013-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 23547 [patent_no_of_claims] => 46 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13896607 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/896607
Multi-modal transmission of early media notifications May 16, 2013 Issued
Array ( [id] => 9147299 [patent_doc_number] => 20130301822 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-11-14 [patent_title] => 'PARALLEL FORKING WITH AOR CHAINING' [patent_app_type] => utility [patent_app_number] => 13/894129 [patent_app_country] => US [patent_app_date] => 2013-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6695 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13894129 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/894129
Parallel forking with AoR chaining May 13, 2013 Issued
Array ( [id] => 9040535 [patent_doc_number] => 20130243173 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-19 [patent_title] => 'SYSTEM AND METHODS FOR MANAGING TANDEM SWITCH INFORMATION' [patent_app_type] => utility [patent_app_number] => 13/893667 [patent_app_country] => US [patent_app_date] => 2013-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 4903 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13893667 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/893667
System and methods for managing tandem switch information May 13, 2013 Issued
Array ( [id] => 10924707 [patent_doc_number] => 20140327728 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-11-06 [patent_title] => 'METHOD AND SYSTEM FOR MAPPING VIRTUAL CONFERENCE ROOMS BETWEEN 2 INDEPENDENT SYSTEMS' [patent_app_type] => utility [patent_app_number] => 13/874649 [patent_app_country] => US [patent_app_date] => 2013-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 2631 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13874649 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/874649
METHOD AND SYSTEM FOR MAPPING VIRTUAL CONFERENCE ROOMS BETWEEN 2 INDEPENDENT SYSTEMS Apr 30, 2013 Abandoned
Array ( [id] => 10030031 [patent_doc_number] => 09071950 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-06-30 [patent_title] => 'Systems and methods of call-based data communication' [patent_app_type] => utility [patent_app_number] => 13/864486 [patent_app_country] => US [patent_app_date] => 2013-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 36 [patent_figures_cnt] => 36 [patent_no_of_words] => 43644 [patent_no_of_claims] => 41 [patent_no_of_ind_claims] => 7 [patent_words_short_claim] => 314 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13864486 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/864486
Systems and methods of call-based data communication Apr 16, 2013 Issued
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