Search

Michael S. Lee

Examiner (ID: 9537, Phone: (571)270-5735 , Office: P/3677 )

Most Active Art Unit
3677
Art Unit(s)
3401, 3677, 4127
Total Applications
1463
Issued Applications
1006
Pending Applications
109
Abandoned Applications
367

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 8369744 [patent_doc_number] => 20120219137 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-08-30 [patent_title] => 'Systems and Methods for Facilitating Teleconferencing without Pre-Reservation of Conference Resources' [patent_app_type] => utility [patent_app_number] => 13/465353 [patent_app_country] => US [patent_app_date] => 2012-05-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5653 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13465353 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/465353
Systems and Methods for Facilitating Teleconferencing without Pre-Reservation of Conference Resources May 6, 2012 Abandoned
Array ( [id] => 9033364 [patent_doc_number] => 20130236002 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-12 [patent_title] => 'USING FACTOR ANALYSIS TO IMPROVE WORK ASSIGNMENT PERFORMANCE' [patent_app_type] => utility [patent_app_number] => 13/414930 [patent_app_country] => US [patent_app_date] => 2012-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9434 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13414930 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/414930
USING FACTOR ANALYSIS TO IMPROVE WORK ASSIGNMENT PERFORMANCE Mar 7, 2012 Abandoned
Array ( [id] => 9033355 [patent_doc_number] => 20130235993 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-12 [patent_title] => 'INTEGRATING CALENDARING WITH AD HOC CALL INITIATION' [patent_app_type] => utility [patent_app_number] => 13/413797 [patent_app_country] => US [patent_app_date] => 2012-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2914 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13413797 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/413797
INTEGRATING CALENDARING WITH AD HOC CALL INITIATION Mar 6, 2012 Abandoned
Array ( [id] => 10061109 [patent_doc_number] => 09100480 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-08-04 [patent_title] => 'Adjustment of contact routing decisions to reward agent behavior' [patent_app_type] => utility [patent_app_number] => 13/408782 [patent_app_country] => US [patent_app_date] => 2012-02-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 7844 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13408782 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/408782
Adjustment of contact routing decisions to reward agent behavior Feb 28, 2012 Issued
Array ( [id] => 9415648 [patent_doc_number] => 08699698 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-04-15 [patent_title] => 'Agent selectable process for managing contact center communications' [patent_app_type] => utility [patent_app_number] => 13/407930 [patent_app_country] => US [patent_app_date] => 2012-02-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5091 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 171 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407930 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407930
Agent selectable process for managing contact center communications Feb 28, 2012 Issued
Array ( [id] => 8585120 [patent_doc_number] => 20130003941 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-01-03 [patent_title] => 'TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES' [patent_app_type] => utility [patent_app_number] => 13/342444 [patent_app_country] => US [patent_app_date] => 2012-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7613 [patent_no_of_claims] => 3 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13342444 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/342444
TECHNIQUE FOR EFFECTIVELY COLLECTING AND ANALYZING DATA IN PROVIDING INFORMATION ASSISTANCE SERVICES Jan 2, 2012 Abandoned
Array ( [id] => 8809363 [patent_doc_number] => 08447025 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-05-21 [patent_title] => 'One number, intelligent call processing system' [patent_app_type] => utility [patent_app_number] => 13/336527 [patent_app_country] => US [patent_app_date] => 2011-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 28 [patent_figures_cnt] => 29 [patent_no_of_words] => 30630 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13336527 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/336527
One number, intelligent call processing system Dec 22, 2011 Issued
Array ( [id] => 7783489 [patent_doc_number] => 20120045045 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-23 [patent_title] => 'INTERACTIVE NETWORKING SYSTEMS' [patent_app_type] => utility [patent_app_number] => 13/285080 [patent_app_country] => US [patent_app_date] => 2011-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 25 [patent_figures_cnt] => 25 [patent_no_of_words] => 23927 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0045/20120045045.pdf [firstpage_image] =>[orig_patent_app_number] => 13285080 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/285080
Systems and methods for screening communications based on receiver programmable pins Oct 30, 2011 Issued
Array ( [id] => 8157639 [patent_doc_number] => 20120099717 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-04-26 [patent_title] => 'SYSTEMS AND METHODS FOR INTEGRATING INFORMATION FROM VOICE OVER INTERNET PROTOCOL SYSTEMS AND SOCIAL NETWORKING SYSTEMS' [patent_app_type] => utility [patent_app_number] => 13/241654 [patent_app_country] => US [patent_app_date] => 2011-09-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10011 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0099/20120099717.pdf [firstpage_image] =>[orig_patent_app_number] => 13241654 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/241654
SYSTEMS AND METHODS FOR INTEGRATING INFORMATION FROM VOICE OVER INTERNET PROTOCOL SYSTEMS AND SOCIAL NETWORKING SYSTEMS Sep 22, 2011 Abandoned
Array ( [id] => 9610372 [patent_doc_number] => 08787553 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-07-22 [patent_title] => 'Implementing a network of intelligent virtual service agents to provide personalized automated responses' [patent_app_type] => utility [patent_app_number] => 13/239968 [patent_app_country] => US [patent_app_date] => 2011-09-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7413 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 23 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13239968 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/239968
Implementing a network of intelligent virtual service agents to provide personalized automated responses Sep 21, 2011 Issued
Array ( [id] => 9061704 [patent_doc_number] => 08548149 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-10-01 [patent_title] => 'System and method employed by answering service to dynamically shield against unwanted telephonic contact attempts' [patent_app_type] => utility [patent_app_number] => 13/227894 [patent_app_country] => US [patent_app_date] => 2011-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9726 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 327 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13227894 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/227894
System and method employed by answering service to dynamically shield against unwanted telephonic contact attempts Sep 7, 2011 Issued
Array ( [id] => 7566304 [patent_doc_number] => 20110286367 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-11-24 [patent_title] => 'Internet conference call bridge management system' [patent_app_type] => utility [patent_app_number] => 13/136263 [patent_app_country] => US [patent_app_date] => 2011-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 7206 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0286/20110286367.pdf [firstpage_image] =>[orig_patent_app_number] => 13136263 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/136263
Internet conference call bridge management system Jul 26, 2011 Abandoned
Array ( [id] => 8903133 [patent_doc_number] => 20130170636 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-07-04 [patent_title] => 'PRIVATE BRANCH EXCHANGE, VOICE QUALITY ADJUSTMENT METHOD, AND NON-TRANSITORY COMPUTER-READABLE MEDIUM STORING VOICE QUALITY ADJUSTING PROGRAM' [patent_app_type] => utility [patent_app_number] => 13/819271 [patent_app_country] => US [patent_app_date] => 2011-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7507 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13819271 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/819271
Private branch exchange, voice quality adjustment method, and non-transitory computer-readable medium storing voice quality adjusting program Feb 21, 2011 Issued
Array ( [id] => 8346375 [patent_doc_number] => 20120207296 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-08-16 [patent_title] => 'Method for Authenticating Client Devices for a Conference Call' [patent_app_type] => utility [patent_app_number] => 13/024626 [patent_app_country] => US [patent_app_date] => 2011-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10111 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13024626 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/024626
Method for Authenticating Client Devices for a Conference Call Feb 9, 2011 Abandoned
Array ( [id] => 8334664 [patent_doc_number] => 20120201367 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-08-09 [patent_title] => 'Telephone Line Sensor and Redialer' [patent_app_type] => utility [patent_app_number] => 13/023659 [patent_app_country] => US [patent_app_date] => 2011-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5157 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13023659 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/023659
Telephone Line Sensor and Redialer Feb 8, 2011 Abandoned
Array ( [id] => 6053916 [patent_doc_number] => 20110110276 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-05-12 [patent_title] => 'CENTRALIZED CALL PROCESSING' [patent_app_type] => utility [patent_app_number] => 13/009483 [patent_app_country] => US [patent_app_date] => 2011-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 10262 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0110/20110110276.pdf [firstpage_image] =>[orig_patent_app_number] => 13009483 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/009483
Centralized call processing Jan 18, 2011 Issued
Array ( [id] => 9870760 [patent_doc_number] => 08958542 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-02-17 [patent_title] => 'Followup of customer service agents' [patent_app_type] => utility [patent_app_number] => 12/980259 [patent_app_country] => US [patent_app_date] => 2010-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7704 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 7 [patent_words_short_claim] => 20 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12980259 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/980259
Followup of customer service agents Dec 27, 2010 Issued
Array ( [id] => 6124318 [patent_doc_number] => 20110085653 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-04-14 [patent_title] => 'SYSTEM AND METHOD FOR PROVISIONING TELEPHONY SERVICES' [patent_app_type] => utility [patent_app_number] => 12/969412 [patent_app_country] => US [patent_app_date] => 2010-12-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11308 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0085/20110085653.pdf [firstpage_image] =>[orig_patent_app_number] => 12969412 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/969412
System and method for provisioning telephony services Dec 14, 2010 Issued
Array ( [id] => 8239304 [patent_doc_number] => 20120148040 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-06-14 [patent_title] => 'INTELLIGENT CALL TRANSFER' [patent_app_type] => utility [patent_app_number] => 12/963852 [patent_app_country] => US [patent_app_date] => 2010-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7182 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12963852 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/963852
Intelligent call transfer between call centers Dec 8, 2010 Issued
Array ( [id] => 8551009 [patent_doc_number] => 08325899 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-12-04 [patent_title] => 'Telephone call screening and routing device and related method' [patent_app_type] => utility [patent_app_number] => 12/957611 [patent_app_country] => US [patent_app_date] => 2010-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 7 [patent_no_of_words] => 3956 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12957611 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/957611
Telephone call screening and routing device and related method Nov 30, 2010 Issued
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