Search

Michael S. Lee

Examiner (ID: 9537, Phone: (571)270-5735 , Office: P/3677 )

Most Active Art Unit
3677
Art Unit(s)
3401, 3677, 4127
Total Applications
1463
Issued Applications
1006
Pending Applications
109
Abandoned Applications
367

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9650916 [patent_doc_number] => 08804944 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-08-12 [patent_title] => 'Systems and methods for queuing incoming call within interactive voice response(IVR) system' [patent_app_type] => utility [patent_app_number] => 12/259413 [patent_app_country] => US [patent_app_date] => 2008-10-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6502 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 241 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12259413 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/259413
Systems and methods for queuing incoming call within interactive voice response(IVR) system Oct 27, 2008 Issued
Array ( [id] => 5551398 [patent_doc_number] => 20090285384 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-11-19 [patent_title] => 'METHOD AND SYSTEM FOR PERSONALISING RESPONSES TO CUSTOMER COMMUNICATIONS' [patent_app_type] => utility [patent_app_number] => 12/122404 [patent_app_country] => US [patent_app_date] => 2008-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4772 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0285/20090285384.pdf [firstpage_image] =>[orig_patent_app_number] => 12122404 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/122404
Method and system for personalising responses to customer communications May 15, 2008 Issued
Array ( [id] => 4858534 [patent_doc_number] => 20080267384 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-30 [patent_title] => 'METHOD, APPARATUS AND SYSTEM FOR CALL LEG SELECTION' [patent_app_type] => utility [patent_app_number] => 12/109657 [patent_app_country] => US [patent_app_date] => 2008-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 3078 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0267/20080267384.pdf [firstpage_image] =>[orig_patent_app_number] => 12109657 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/109657
METHOD, APPARATUS AND SYSTEM FOR CALL LEG SELECTION Apr 24, 2008 Abandoned
Array ( [id] => 4662641 [patent_doc_number] => 20080253548 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-16 [patent_title] => 'Systems and Methods for Facilitating Teleconferencing without Pre-Reservation of Conference Resources' [patent_app_type] => utility [patent_app_number] => 12/100844 [patent_app_country] => US [patent_app_date] => 2008-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5990 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0253/20080253548.pdf [firstpage_image] =>[orig_patent_app_number] => 12100844 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/100844
Systems and methods for facilitating teleconferencing without pre-reservation of conference resources Apr 9, 2008 Issued
Array ( [id] => 6194948 [patent_doc_number] => 20110026702 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-02-03 [patent_title] => 'MANAGING COMMUNICATIONS' [patent_app_type] => utility [patent_app_number] => 12/936281 [patent_app_country] => US [patent_app_date] => 2008-04-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3872 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0026/20110026702.pdf [firstpage_image] =>[orig_patent_app_number] => 12936281 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/936281
MANAGING COMMUNICATIONS Apr 3, 2008 Abandoned
Array ( [id] => 4675132 [patent_doc_number] => 20080212761 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-09-04 [patent_title] => 'METHOD AND SYSTEM FOR VERIFICATION OF REMOTE PARTY IDENTIFICATION' [patent_app_type] => utility [patent_app_number] => 12/062110 [patent_app_country] => US [patent_app_date] => 2008-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4361 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0212/20080212761.pdf [firstpage_image] =>[orig_patent_app_number] => 12062110 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/062110
METHOD AND SYSTEM FOR VERIFICATION OF REMOTE PARTY IDENTIFICATION Apr 2, 2008 Abandoned
Array ( [id] => 5584504 [patent_doc_number] => 20090103706 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-04-23 [patent_title] => 'SYSTEMS AND METHODS FOR PROVIDING KEYWORD CALLING' [patent_app_type] => utility [patent_app_number] => 12/052662 [patent_app_country] => US [patent_app_date] => 2008-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 37 [patent_figures_cnt] => 37 [patent_no_of_words] => 4787 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0103/20090103706.pdf [firstpage_image] =>[orig_patent_app_number] => 12052662 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/052662
SYSTEMS AND METHODS FOR PROVIDING KEYWORD CALLING Mar 19, 2008 Abandoned
Array ( [id] => 5403039 [patent_doc_number] => 20090238353 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-09-24 [patent_title] => 'METHOD AND SYSTEM OF CALL COMPLETION BASED ON CALLER SELECTED CALL TREATMENT' [patent_app_type] => utility [patent_app_number] => 12/052467 [patent_app_country] => US [patent_app_date] => 2008-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 2548 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0238/20090238353.pdf [firstpage_image] =>[orig_patent_app_number] => 12052467 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/052467
Method and system of call completion based on caller selected call treatment Mar 19, 2008 Issued
Array ( [id] => 4726079 [patent_doc_number] => 20080205620 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-08-28 [patent_title] => 'SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING' [patent_app_type] => utility [patent_app_number] => 12/039558 [patent_app_country] => US [patent_app_date] => 2008-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3538 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0205/20080205620.pdf [firstpage_image] =>[orig_patent_app_number] => 12039558 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/039558
System and method for managing hold times during automated call processing Feb 27, 2008 Issued
Array ( [id] => 10578148 [patent_doc_number] => 09300807 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-03-29 [patent_title] => 'Using personalized tones to indicate when a participant arrives and/or leaves a conference call' [patent_app_type] => utility [patent_app_number] => 12/039222 [patent_app_country] => US [patent_app_date] => 2008-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6146 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12039222 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/039222
Using personalized tones to indicate when a participant arrives and/or leaves a conference call Feb 27, 2008 Issued
Array ( [id] => 4726075 [patent_doc_number] => 20080205616 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-08-28 [patent_title] => 'METHOD, APPARATUS AND SYSTEM FOR INITIATING CALENDAR EVENTS' [patent_app_type] => utility [patent_app_number] => 12/036562 [patent_app_country] => US [patent_app_date] => 2008-02-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 18018 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0205/20080205616.pdf [firstpage_image] =>[orig_patent_app_number] => 12036562 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/036562
Method, apparatus and system for initiating conference call using calendar events Feb 24, 2008 Issued
Array ( [id] => 4726076 [patent_doc_number] => 20080205617 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-08-28 [patent_title] => 'CALL CONNECTION PROGRAM, CALL CONNECTION METHOD AND CALL CONNECTOR' [patent_app_type] => utility [patent_app_number] => 12/035142 [patent_app_country] => US [patent_app_date] => 2008-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 28 [patent_figures_cnt] => 28 [patent_no_of_words] => 15712 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0205/20080205617.pdf [firstpage_image] =>[orig_patent_app_number] => 12035142 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/035142
CALL CONNECTION PROGRAM, CALL CONNECTION METHOD AND CALL CONNECTOR Feb 20, 2008 Abandoned
Array ( [id] => 5513714 [patent_doc_number] => 20090214020 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-08-27 [patent_title] => 'CATEGORY BASED ORGANIZATION AND MONITORING OF CUSTOMER SERVICE HELP SESSIONS' [patent_app_type] => utility [patent_app_number] => 12/035279 [patent_app_country] => US [patent_app_date] => 2008-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5123 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0214/20090214020.pdf [firstpage_image] =>[orig_patent_app_number] => 12035279 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/035279
Category based organization and monitoring of customer service help sessions Feb 20, 2008 Issued
Array ( [id] => 5378902 [patent_doc_number] => 20090190741 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-07-30 [patent_title] => 'Method of Providing Routing Information to Contact Center' [patent_app_type] => utility [patent_app_number] => 11/962369 [patent_app_country] => US [patent_app_date] => 2008-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3610 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0190/20090190741.pdf [firstpage_image] =>[orig_patent_app_number] => 11962369 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/962369
Method of Providing Routing Information to Contact Center Jan 23, 2008 Abandoned
Array ( [id] => 8622573 [patent_doc_number] => 08355491 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-01-15 [patent_title] => 'Intelligent do not disturb rule' [patent_app_type] => utility [patent_app_number] => 12/015686 [patent_app_country] => US [patent_app_date] => 2008-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8142 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12015686 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/015686
Intelligent do not disturb rule Jan 16, 2008 Issued
Array ( [id] => 5354328 [patent_doc_number] => 20090185672 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-07-23 [patent_title] => 'Method for Reporting Activity of Multi-Appearance Call-Center Agent' [patent_app_type] => utility [patent_app_number] => 12/016065 [patent_app_country] => US [patent_app_date] => 2008-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3309 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0185/20090185672.pdf [firstpage_image] =>[orig_patent_app_number] => 12016065 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/016065
Method for reporting activity of multi-appearance call-center agent Jan 16, 2008 Issued
Array ( [id] => 5322172 [patent_doc_number] => 20090060162 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-03-05 [patent_title] => 'METHOD AND SYSTEM FOR PROVIDING SECRETARY SERVICES THROUGH A COMMUNICATIONS INFRASTRUCTURE' [patent_app_type] => utility [patent_app_number] => 12/015563 [patent_app_country] => US [patent_app_date] => 2008-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5520 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0060/20090060162.pdf [firstpage_image] =>[orig_patent_app_number] => 12015563 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/015563
METHOD AND SYSTEM FOR PROVIDING SECRETARY SERVICES THROUGH A COMMUNICATIONS INFRASTRUCTURE Jan 16, 2008 Abandoned
Array ( [id] => 4675138 [patent_doc_number] => 20080212767 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-09-04 [patent_title] => 'METHOD OF ROUTING PROSPECTIVE OR CURRENT CUSTOMER INFORMATION REQUESTS TO FIND THE BEST CURRENTLY AVAILABLE STAFF MEMBER' [patent_app_type] => utility [patent_app_number] => 12/015095 [patent_app_country] => US [patent_app_date] => 2008-01-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4308 [patent_no_of_claims] => 53 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0212/20080212767.pdf [firstpage_image] =>[orig_patent_app_number] => 12015095 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/015095
METHOD OF ROUTING PROSPECTIVE OR CURRENT CUSTOMER INFORMATION REQUESTS TO FIND THE BEST CURRENTLY AVAILABLE STAFF MEMBER Jan 15, 2008 Abandoned
Array ( [id] => 9129055 [patent_doc_number] => 08577011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-11-05 [patent_title] => 'Distributed call pickup group for VoIP system' [patent_app_type] => utility [patent_app_number] => 11/971837 [patent_app_country] => US [patent_app_date] => 2008-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8539 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11971837 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/971837
Distributed call pickup group for VoIP system Jan 8, 2008 Issued
Array ( [id] => 4832295 [patent_doc_number] => 20080130841 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-06-05 [patent_title] => 'System and method for selecting ringback tone in real time' [patent_app_type] => utility [patent_app_number] => 12/004608 [patent_app_country] => US [patent_app_date] => 2007-12-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2785 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0130/20080130841.pdf [firstpage_image] =>[orig_patent_app_number] => 12004608 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/004608
System and method for selecting ringback tone in real time Dec 20, 2007 Abandoned
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