Search

Nafiz E. Hoque

Examiner (ID: 517, Phone: (571)270-1811 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2614, 2652
Total Applications
701
Issued Applications
503
Pending Applications
61
Abandoned Applications
151

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12148763 [patent_doc_number] => 09883035 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-01-30 [patent_title] => 'Methods and systems for automatically recognizing actions in a call center environment using screen capture technology' [patent_app_type] => utility [patent_app_number] => 15/479669 [patent_app_country] => US [patent_app_date] => 2017-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 26 [patent_figures_cnt] => 28 [patent_no_of_words] => 9324 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 322 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15479669 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/479669
Methods and systems for automatically recognizing actions in a call center environment using screen capture technology Apr 4, 2017 Issued
Array ( [id] => 13336927 [patent_doc_number] => 20180220002 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-02 [patent_title] => METHODS AND SYSTEMS FOR AUTOMATICALLY RECOGNIZING ACTIONS IN A CALL CENTER ENVIRONMENT USING VIDEO DATA [patent_app_type] => utility [patent_app_number] => 15/479660 [patent_app_country] => US [patent_app_date] => 2017-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7136 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15479660 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/479660
Methods and systems for automatically recognizing actions in a call center environment using video data Apr 4, 2017 Issued
Array ( [id] => 13487391 [patent_doc_number] => 20180295238 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-10-11 [patent_title] => CONTEXT SENSITIVE RULE-BASED ALERTS FOR FRAUD MONITORING [patent_app_type] => utility [patent_app_number] => 15/480230 [patent_app_country] => US [patent_app_date] => 2017-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10239 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15480230 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/480230
Context sensitive rule-based alerts for fraud monitoring Apr 4, 2017 Issued
Array ( [id] => 11985202 [patent_doc_number] => 20170289357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-10-05 [patent_title] => 'EVALUATION OF PERCEPTUAL DELAY IMPACT ON CONVERSATION IN TELECONFERENCING SYSTEM' [patent_app_type] => utility [patent_app_number] => 15/474823 [patent_app_country] => US [patent_app_date] => 2017-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 10251 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15474823 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/474823
Evaluation of perceptual delay impact on conversation in teleconferencing system Mar 29, 2017 Issued
Array ( [id] => 11734042 [patent_doc_number] => 20170195485 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-06 [patent_title] => 'SYSTEMS AND METHODS FOR ROUTING USER DATA' [patent_app_type] => utility [patent_app_number] => 15/468395 [patent_app_country] => US [patent_app_date] => 2017-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8770 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15468395 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/468395
Systems and methods for routing user data Mar 23, 2017 Issued
Array ( [id] => 13190393 [patent_doc_number] => 10110740 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-10-23 [patent_title] => Systems and methods for providing call verification [patent_app_type] => utility [patent_app_number] => 15/468805 [patent_app_country] => US [patent_app_date] => 2017-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7693 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15468805 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/468805
Systems and methods for providing call verification Mar 23, 2017 Issued
Array ( [id] => 13809769 [patent_doc_number] => 10182156 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-15 [patent_title] => Insight based routing for help desk service [patent_app_type] => utility [patent_app_number] => 15/469279 [patent_app_country] => US [patent_app_date] => 2017-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10728 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15469279 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/469279
Insight based routing for help desk service Mar 23, 2017 Issued
Array ( [id] => 13245515 [patent_doc_number] => 10135981 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-11-20 [patent_title] => Routing during communication of help desk service [patent_app_type] => utility [patent_app_number] => 15/469050 [patent_app_country] => US [patent_app_date] => 2017-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11046 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 221 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15469050 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/469050
Routing during communication of help desk service Mar 23, 2017 Issued
Array ( [id] => 12338322 [patent_doc_number] => 09948783 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-04-17 [patent_title] => Publishing contacts to opt-in users [patent_app_type] => utility [patent_app_number] => 15/461526 [patent_app_country] => US [patent_app_date] => 2017-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6263 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 171 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15461526 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/461526
Publishing contacts to opt-in users Mar 16, 2017 Issued
Array ( [id] => 11712065 [patent_doc_number] => 20170180564 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-22 [patent_title] => 'SYSTEM AND METHOD FOR DETERMINING AND ASSOCIATING TARIFF RATES FOR INSTITUTIONAL CALLS' [patent_app_type] => utility [patent_app_number] => 15/452343 [patent_app_country] => US [patent_app_date] => 2017-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7940 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15452343 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/452343
System and method for determining and associating tariff rates for institutional calls Mar 6, 2017 Issued
Array ( [id] => 12196686 [patent_doc_number] => 09900433 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-02-20 [patent_title] => 'System for and method of establishing an augmented communication channel with an interactive voice response system' [patent_app_type] => utility [patent_app_number] => 15/448993 [patent_app_country] => US [patent_app_date] => 2017-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8911 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15448993 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/448993
System for and method of establishing an augmented communication channel with an interactive voice response system Mar 2, 2017 Issued
Array ( [id] => 14740923 [patent_doc_number] => 10389881 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-08-20 [patent_title] => Multimode service communication configuration [patent_app_type] => utility [patent_app_number] => 15/430598 [patent_app_country] => US [patent_app_date] => 2017-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 7307 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15430598 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/430598
Multimode service communication configuration Feb 12, 2017 Issued
Array ( [id] => 13351761 [patent_doc_number] => 20180227420 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-09 [patent_title] => AUTOMATION OF CUSTOMER SUPPORT SORTING PROCESS [patent_app_type] => utility [patent_app_number] => 15/428397 [patent_app_country] => US [patent_app_date] => 2017-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17219 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15428397 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/428397
Automation of customer support sorting process Feb 8, 2017 Issued
Array ( [id] => 13059419 [patent_doc_number] => 10051123 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-14 [patent_title] => Automated assistance for customer care chats [patent_app_type] => utility [patent_app_number] => 15/424729 [patent_app_country] => US [patent_app_date] => 2017-02-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6056 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15424729 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/424729
Automated assistance for customer care chats Feb 2, 2017 Issued
Array ( [id] => 11825858 [patent_doc_number] => 20170214795 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-27 [patent_title] => 'System, Method, and Apparatus for Determining a Status of a Call Recipient in a Call System' [patent_app_type] => utility [patent_app_number] => 15/417603 [patent_app_country] => US [patent_app_date] => 2017-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5769 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15417603 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/417603
System, Method, and Apparatus for Determining a Status of a Call Recipient in a Call System Jan 26, 2017 Abandoned
Array ( [id] => 12900169 [patent_doc_number] => 20180191898 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => TECHNIQUES FOR WORKFORCE MANAGEMENT IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 15/395529 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5537 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15395529 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/395529
Techniques for workforce management in a contact center system Dec 29, 2016 Issued
Array ( [id] => 14432325 [patent_doc_number] => 10320984 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-11 [patent_title] => Techniques for L3 pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 15/395505 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5486 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15395505 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/395505
Techniques for L3 pairing in a contact center system Dec 29, 2016 Issued
Array ( [id] => 12900181 [patent_doc_number] => 20180191902 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => TECHNIQUES FOR L3 PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 15/395469 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5770 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15395469 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/395469
Techniques for L3 pairing in a contact center system Dec 29, 2016 Issued
Array ( [id] => 12900184 [patent_doc_number] => 20180191903 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => TEAM-BASED CUSTOMER CARE ROUTING [patent_app_type] => utility [patent_app_number] => 15/394053 [patent_app_country] => US [patent_app_date] => 2016-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10133 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15394053 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/394053
Team-based customer care routing Dec 28, 2016 Issued
Array ( [id] => 12048472 [patent_doc_number] => 09826090 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-21 [patent_title] => 'Call visualization' [patent_app_type] => utility [patent_app_number] => 15/377428 [patent_app_country] => US [patent_app_date] => 2016-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 25 [patent_figures_cnt] => 25 [patent_no_of_words] => 28484 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15377428 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/377428
Call visualization Dec 12, 2016 Issued
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