Search

Nafiz E. Hoque

Examiner (ID: 5584)

Most Active Art Unit
2652
Art Unit(s)
2693, 2614, 2652
Total Applications
706
Issued Applications
507
Pending Applications
61
Abandoned Applications
151

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9490089 [patent_doc_number] => 20140140495 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-05-22 [patent_title] => 'SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES' [patent_app_type] => utility [patent_app_number] => 13/681420 [patent_app_country] => US [patent_app_date] => 2012-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 12323 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681420 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681420
System and method for contact center activity routing based on agent preferences Nov 18, 2012 Issued
Array ( [id] => 12196689 [patent_doc_number] => 09900435 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-02-20 [patent_title] => 'Best match interaction set routing' [patent_app_type] => utility [patent_app_number] => 13/681417 [patent_app_country] => US [patent_app_date] => 2012-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 12581 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 287 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13681417 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/681417
Best match interaction set routing Nov 18, 2012 Issued
Array ( [id] => 9301260 [patent_doc_number] => 08649499 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-02-11 [patent_title] => 'Communication analytics training management system for call center agents' [patent_app_type] => utility [patent_app_number] => 13/678759 [patent_app_country] => US [patent_app_date] => 2012-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 14850 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13678759 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/678759
Communication analytics training management system for call center agents Nov 15, 2012 Issued
Array ( [id] => 9946325 [patent_doc_number] => 08995644 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-31 [patent_title] => 'System and method for exposing customer availability to contact center agents' [patent_app_type] => utility [patent_app_number] => 13/668048 [patent_app_country] => US [patent_app_date] => 2012-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8025 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 398 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13668048 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/668048
System and method for exposing customer availability to contact center agents Nov 1, 2012 Issued
Array ( [id] => 11788645 [patent_doc_number] => 09398154 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-19 [patent_title] => 'Communication system for establishing automated call back using queues' [patent_app_type] => utility [patent_app_number] => 13/620048 [patent_app_country] => US [patent_app_date] => 2012-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 25 [patent_no_of_words] => 10655 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13620048 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/620048
Communication system for establishing automated call back using queues Sep 13, 2012 Issued
Array ( [id] => 9204420 [patent_doc_number] => 20140003597 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-01-02 [patent_title] => 'APPARATUS, SYSTEM AND METHOD OF CALL NOTIFICATIONS TO ACTIVE COMMUNICATION DEVICES' [patent_app_type] => utility [patent_app_number] => 13/534190 [patent_app_country] => US [patent_app_date] => 2012-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 8671 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13534190 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/534190
Apparatus, system and method of call notifications to active communication devices Jun 26, 2012 Issued
Array ( [id] => 10840037 [patent_doc_number] => 08867726 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-10-21 [patent_title] => 'Methods and systems for authorizing call forwarding' [patent_app_type] => utility [patent_app_number] => 13/490114 [patent_app_country] => US [patent_app_date] => 2012-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 8717 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 236 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13490114 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/490114
Methods and systems for authorizing call forwarding Jun 5, 2012 Issued
Array ( [id] => 9180628 [patent_doc_number] => 20130322613 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-12-05 [patent_title] => 'AUTOMATED VOICE CONNECTION TO A BEST-DETERMINED TARGET' [patent_app_type] => utility [patent_app_number] => 13/488815 [patent_app_country] => US [patent_app_date] => 2012-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5901 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13488815 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/488815
Automated voice connection to a best-determined target Jun 4, 2012 Issued
Array ( [id] => 9442907 [patent_doc_number] => 08712032 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-04-29 [patent_title] => 'Using location based services for determining a calling window' [patent_app_type] => utility [patent_app_number] => 13/467101 [patent_app_country] => US [patent_app_date] => 2012-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9490 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 292 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13467101 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/467101
Using location based services for determining a calling window May 8, 2012 Issued
Array ( [id] => 9664590 [patent_doc_number] => 08811590 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-08-19 [patent_title] => 'Adaptive, self-learning optimization module for rule-based customer interaction systems' [patent_app_type] => utility [patent_app_number] => 13/462081 [patent_app_country] => US [patent_app_date] => 2012-05-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4732 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13462081 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/462081
Adaptive, self-learning optimization module for rule-based customer interaction systems May 1, 2012 Issued
Array ( [id] => 9120280 [patent_doc_number] => 20130287202 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-31 [patent_title] => 'WORK ASSIGNMENT DEFERMENT DURING PERIODS OF AGENT SURPLUS' [patent_app_type] => utility [patent_app_number] => 13/457253 [patent_app_country] => US [patent_app_date] => 2012-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7759 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13457253 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/457253
Work assignment deferment during periods of agent surplus Apr 25, 2012 Issued
Array ( [id] => 10564638 [patent_doc_number] => 09288322 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-03-15 [patent_title] => 'Call center system with redundant components and method of operation thereof' [patent_app_type] => utility [patent_app_number] => 13/448908 [patent_app_country] => US [patent_app_date] => 2012-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 10 [patent_no_of_words] => 6705 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13448908 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/448908
Call center system with redundant components and method of operation thereof Apr 16, 2012 Issued
Array ( [id] => 11260628 [patent_doc_number] => 09485548 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-11-01 [patent_title] => 'Origination and destination based routing' [patent_app_type] => utility [patent_app_number] => 13/447699 [patent_app_country] => US [patent_app_date] => 2012-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 13 [patent_no_of_words] => 8949 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13447699 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/447699
Origination and destination based routing Apr 15, 2012 Issued
Array ( [id] => 9002492 [patent_doc_number] => 20130223617 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'CUSTOMER SERVICE TEAMING' [patent_app_type] => utility [patent_app_number] => 13/407524 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9451 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407524 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407524
Customer service teaming Feb 27, 2012 Issued
Array ( [id] => 9002482 [patent_doc_number] => 20130223607 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'Call Waiting Network Identification' [patent_app_type] => utility [patent_app_number] => 13/407613 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5492 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407613 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407613
Call waiting network identification Feb 27, 2012 Issued
Array ( [id] => 9002494 [patent_doc_number] => 20130223619 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'ADAPTIVE ESTIMATED WAIT TIME PREDICTOR' [patent_app_type] => utility [patent_app_number] => 13/407536 [patent_app_country] => US [patent_app_date] => 2012-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8599 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13407536 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/407536
Adaptive estimated wait time predictor Feb 27, 2012 Issued
Array ( [id] => 10101036 [patent_doc_number] => 09137365 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-15 [patent_title] => 'Systems and methods of serial media communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345517 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18683 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345517 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345517
Systems and methods of serial media communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 10584945 [patent_doc_number] => 09307083 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-04-05 [patent_title] => 'Systems and methods of parallel media communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345505 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18748 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 212 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345505 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345505
Systems and methods of parallel media communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 9890682 [patent_doc_number] => 08976953 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-10 [patent_title] => 'Systems and methods of controlling confidential communication in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/345511 [patent_app_country] => US [patent_app_date] => 2012-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18751 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 223 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13345511 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/345511
Systems and methods of controlling confidential communication in contact handling systems Jan 5, 2012 Issued
Array ( [id] => 9939549 [patent_doc_number] => 08989370 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-03-24 [patent_title] => 'Customizable call center dialing system, method and computer program product' [patent_app_type] => utility [patent_app_number] => 13/312676 [patent_app_country] => US [patent_app_date] => 2011-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9881 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 248 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13312676 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/312676
Customizable call center dialing system, method and computer program product Dec 5, 2011 Issued
Menu