
Nafiz E. Hoque
Examiner (ID: 5584)
| Most Active Art Unit | 2652 |
| Art Unit(s) | 2693, 2614, 2652 |
| Total Applications | 706 |
| Issued Applications | 507 |
| Pending Applications | 61 |
| Abandoned Applications | 151 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 9490089
[patent_doc_number] => 20140140495
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-05-22
[patent_title] => 'SYSTEM AND METHOD FOR CONTACT CENTER ACTIVITY ROUTING BASED ON AGENT PREFERENCES'
[patent_app_type] => utility
[patent_app_number] => 13/681420
[patent_app_country] => US
[patent_app_date] => 2012-11-19
[patent_effective_date] => 0000-00-00
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Array
(
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[patent_kind] => B2
[patent_issue_date] => 2018-02-20
[patent_title] => 'Best match interaction set routing'
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Array
(
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[patent_issue_date] => 2014-02-11
[patent_title] => 'Communication analytics training management system for call center agents'
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[patent_app_date] => 2012-11-16
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[patent_drawing_sheets_cnt] => 10
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Array
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[patent_issue_date] => 2015-03-31
[patent_title] => 'System and method for exposing customer availability to contact center agents'
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Array
(
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[patent_issue_date] => 2016-07-19
[patent_title] => 'Communication system for establishing automated call back using queues'
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Array
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[patent_issue_date] => 2014-01-02
[patent_title] => 'APPARATUS, SYSTEM AND METHOD OF CALL NOTIFICATIONS TO ACTIVE COMMUNICATION DEVICES'
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Array
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[patent_title] => 'Methods and systems for authorizing call forwarding'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/490114 | Methods and systems for authorizing call forwarding | Jun 5, 2012 | Issued |
Array
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[id] => 9180628
[patent_doc_number] => 20130322613
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-12-05
[patent_title] => 'AUTOMATED VOICE CONNECTION TO A BEST-DETERMINED TARGET'
[patent_app_type] => utility
[patent_app_number] => 13/488815
[patent_app_country] => US
[patent_app_date] => 2012-06-05
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/488815 | Automated voice connection to a best-determined target | Jun 4, 2012 | Issued |
Array
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[id] => 9442907
[patent_doc_number] => 08712032
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[patent_kind] => B1
[patent_issue_date] => 2014-04-29
[patent_title] => 'Using location based services for determining a calling window'
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Array
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Array
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[id] => 9120280
[patent_doc_number] => 20130287202
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[patent_issue_date] => 2013-10-31
[patent_title] => 'WORK ASSIGNMENT DEFERMENT DURING PERIODS OF AGENT SURPLUS'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/457253 | Work assignment deferment during periods of agent surplus | Apr 25, 2012 | Issued |
Array
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Array
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Array
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Array
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Array
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Array
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