Search

Nafiz E. Hoque

Examiner (ID: 5584)

Most Active Art Unit
2652
Art Unit(s)
2693, 2614, 2652
Total Applications
706
Issued Applications
507
Pending Applications
61
Abandoned Applications
151

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9234723 [patent_doc_number] => 08600034 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-12-03 [patent_title] => 'System and method for real-time customized agent training' [patent_app_type] => utility [patent_app_number] => 13/302894 [patent_app_country] => US [patent_app_date] => 2011-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8034 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13302894 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/302894
System and method for real-time customized agent training Nov 21, 2011 Issued
Array ( [id] => 10591704 [patent_doc_number] => 09313331 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-04-12 [patent_title] => 'Systems and methods of introducing beneficial communication latency in contact handling systems' [patent_app_type] => utility [patent_app_number] => 13/302974 [patent_app_country] => US [patent_app_date] => 2011-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 18668 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 264 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13302974 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/302974
Systems and methods of introducing beneficial communication latency in contact handling systems Nov 21, 2011 Issued
Array ( [id] => 10108101 [patent_doc_number] => 09143896 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-22 [patent_title] => 'Systems and methods for providing a distributed mobile call center for a service establishment' [patent_app_type] => utility [patent_app_number] => 13/273459 [patent_app_country] => US [patent_app_date] => 2011-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 5349 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 318 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13273459 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/273459
Systems and methods for providing a distributed mobile call center for a service establishment Oct 13, 2011 Issued
Array ( [id] => 9040540 [patent_doc_number] => 20130243178 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-19 [patent_title] => 'METHOD FOR IMPLEMENTING A TELEPHONE COMMUNICATION WITH A TELEPHONE COMMUNICATION SUBSCRIBER' [patent_app_type] => utility [patent_app_number] => 13/882784 [patent_app_country] => US [patent_app_date] => 2011-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8924 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13882784 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/882784
METHOD FOR IMPLEMENTING A TELEPHONE COMMUNICATION WITH A TELEPHONE COMMUNICATION SUBSCRIBER Aug 29, 2011 Abandoned
Array ( [id] => 7581759 [patent_doc_number] => 20110295642 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-12-01 [patent_title] => 'COMMUNICATION DEVICE WITH CAPABILITY FOR HANDLING CONDITIONAL ACCEPTANCE OF MEETING REQUESTS' [patent_app_type] => utility [patent_app_number] => 13/207235 [patent_app_country] => US [patent_app_date] => 2011-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2954 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0295/20110295642.pdf [firstpage_image] =>[orig_patent_app_number] => 13207235 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/207235
COMMUNICATION DEVICE WITH CAPABILITY FOR HANDLING CONDITIONAL ACCEPTANCE OF MEETING REQUESTS Aug 9, 2011 Abandoned
Array ( [id] => 8658654 [patent_doc_number] => 20130039483 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-02-14 [patent_title] => 'Automatic Supervisor Intervention for Calls in Call Center Based Upon Video and/or Speech Analytics of Calls' [patent_app_type] => utility [patent_app_number] => 13/206117 [patent_app_country] => US [patent_app_date] => 2011-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5144 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13206117 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/206117
Automatic supervisor intervention for calls in call center based upon video and/or speech analytics of calls Aug 8, 2011 Issued
Array ( [id] => 10889729 [patent_doc_number] => 08913736 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-16 [patent_title] => 'System and method for delivering a contact to a preferred agent after a set wait period' [patent_app_type] => utility [patent_app_number] => 13/204366 [patent_app_country] => US [patent_app_date] => 2011-08-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7145 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13204366 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/204366
System and method for delivering a contact to a preferred agent after a set wait period Aug 4, 2011 Issued
Array ( [id] => 7753592 [patent_doc_number] => 20120027193 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-02 [patent_title] => 'APPARATUS AND METHOD FOR CREATING CALL TRANSMISSION SCREEN USING COLLAGE TECHNIQUE' [patent_app_type] => utility [patent_app_number] => 13/193217 [patent_app_country] => US [patent_app_date] => 2011-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 3470 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0027/20120027193.pdf [firstpage_image] =>[orig_patent_app_number] => 13193217 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/193217
APPARATUS AND METHOD FOR CREATING CALL TRANSMISSION SCREEN USING COLLAGE TECHNIQUE Jul 27, 2011 Abandoned
Array ( [id] => 9870761 [patent_doc_number] => 08958543 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-02-17 [patent_title] => 'Use of inbound call as mechanism to trigger outbound calls to avoid collisions' [patent_app_type] => utility [patent_app_number] => 13/172410 [patent_app_country] => US [patent_app_date] => 2011-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 6917 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13172410 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/172410
Use of inbound call as mechanism to trigger outbound calls to avoid collisions Jun 28, 2011 Issued
Array ( [id] => 10029768 [patent_doc_number] => 09071687 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-06-30 [patent_title] => 'Outbound time window indicators' [patent_app_type] => utility [patent_app_number] => 13/172381 [patent_app_country] => US [patent_app_date] => 2011-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 10898 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 246 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13172381 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/172381
Outbound time window indicators Jun 28, 2011 Issued
Array ( [id] => 8521664 [patent_doc_number] => 20120321072 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-12-20 [patent_title] => 'ROUTING OF CONTACTS IN CONTACT CENTERS' [patent_app_type] => utility [patent_app_number] => 13/163772 [patent_app_country] => US [patent_app_date] => 2011-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4127 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13163772 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/163772
ROUTING OF CONTACTS IN CONTACT CENTERS Jun 19, 2011 Abandoned
Array ( [id] => 8521665 [patent_doc_number] => 20120321073 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-12-20 [patent_title] => 'GOAL-BASED ESTIMATED WAIT TIME' [patent_app_type] => utility [patent_app_number] => 13/163669 [patent_app_country] => US [patent_app_date] => 2011-06-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6794 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13163669 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/163669
Goal-based estimated wait time Jun 16, 2011 Issued
Array ( [id] => 8501512 [patent_doc_number] => 20120300920 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-11-29 [patent_title] => 'GROUPING OF CONTACT CENTER AGENTS' [patent_app_type] => utility [patent_app_number] => 13/115657 [patent_app_country] => US [patent_app_date] => 2011-05-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 8089 [patent_no_of_claims] => 31 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13115657 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/115657
Grouping of contact center agents May 24, 2011 Issued
Array ( [id] => 7579202 [patent_doc_number] => 20110293085 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-12-01 [patent_title] => 'Private Branch Exchange' [patent_app_type] => utility [patent_app_number] => 13/115460 [patent_app_country] => US [patent_app_date] => 2011-05-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7907 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0293/20110293085.pdf [firstpage_image] =>[orig_patent_app_number] => 13115460 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/115460
Private Branch Exchange May 24, 2011 Abandoned
Array ( [id] => 8482416 [patent_doc_number] => 20120281823 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-11-08 [patent_title] => 'METHOD FOR TRANSFERRING PARTICIPATION AUTHORIZATION FOR A SCHEDULED CONFERENCE CALL' [patent_app_type] => utility [patent_app_number] => 13/102202 [patent_app_country] => US [patent_app_date] => 2011-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 11852 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13102202 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/102202
Method for transferring participation authorization for a scheduled conference call May 5, 2011 Issued
Array ( [id] => 5935198 [patent_doc_number] => 20110211685 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-09-01 [patent_title] => 'METHOD, APPARATUS, PROXY SERVER AND TERMINAL FOR FILTERING OUT SPAM CALL' [patent_app_type] => utility [patent_app_number] => 13/095266 [patent_app_country] => US [patent_app_date] => 2011-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4073 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0211/20110211685.pdf [firstpage_image] =>[orig_patent_app_number] => 13095266 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/095266
METHOD, APPARATUS, PROXY SERVER AND TERMINAL FOR FILTERING OUT SPAM CALL Apr 26, 2011 Abandoned
Array ( [id] => 5935190 [patent_doc_number] => 20110211684 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-09-01 [patent_title] => 'METHOD, DEVICE AND SYSTEM FOR JUDGING CALL TYPE' [patent_app_type] => utility [patent_app_number] => 13/093297 [patent_app_country] => US [patent_app_date] => 2011-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 10322 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0211/20110211684.pdf [firstpage_image] =>[orig_patent_app_number] => 13093297 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/093297
METHOD, DEVICE AND SYSTEM FOR JUDGING CALL TYPE Apr 24, 2011 Abandoned
Array ( [id] => 10846526 [patent_doc_number] => 08873718 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-10-28 [patent_title] => 'Enhanced E911 location information using voice over internet protocol (VoIP)' [patent_app_type] => utility [patent_app_number] => 12/929992 [patent_app_country] => US [patent_app_date] => 2011-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 2413 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12929992 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/929992
Enhanced E911 location information using voice over internet protocol (VoIP) Feb 28, 2011 Issued
Array ( [id] => 10859598 [patent_doc_number] => 08885806 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-11 [patent_title] => 'Conference progress supporting apparatus' [patent_app_type] => utility [patent_app_number] => 13/497926 [patent_app_country] => US [patent_app_date] => 2010-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 7546 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 431 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13497926 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/497926
Conference progress supporting apparatus Sep 26, 2010 Issued
Array ( [id] => 6533173 [patent_doc_number] => 20100124324 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-05-20 [patent_title] => 'COMMUNICATION CONTROL SYSTEM, COMMUNICATION CONTROL METHOD, AND RECORDING MEDIUM INCLUDING COMMUNICATION CONTROL PROGRAM' [patent_app_type] => utility [patent_app_number] => 12/620551 [patent_app_country] => US [patent_app_date] => 2009-11-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8251 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0124/20100124324.pdf [firstpage_image] =>[orig_patent_app_number] => 12620551 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/620551
Communication control system, communication control method, and recording medium including communication control program Nov 16, 2009 Issued
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