
Phung Hoang Joseph Nguyen
Examiner (ID: 2329, Phone: (571)270-1949 , Office: P/2656 )
| Most Active Art Unit | 2656 |
| Art Unit(s) | 2614, 2656, 4183, 2651, 2691 |
| Total Applications | 1161 |
| Issued Applications | 904 |
| Pending Applications | 84 |
| Abandoned Applications | 181 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 5580086
[patent_doc_number] => 20090175432
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-07-09
[patent_title] => 'AUTOMATIC TELEPHONE NUMBER FAVORITES LIST'
[patent_app_type] => utility
[patent_app_number] => 12/108860
[patent_app_country] => US
[patent_app_date] => 2008-04-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
[patent_figures_cnt] => 10
[patent_no_of_words] => 3579
[patent_no_of_claims] => 25
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0175/20090175432.pdf
[firstpage_image] =>[orig_patent_app_number] => 12108860
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/108860 | Automatic telephone number favorites list | Apr 23, 2008 | Issued |
Array
(
[id] => 4858532
[patent_doc_number] => 20080267382
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-10-30
[patent_title] => 'System and Methods for Establishing a Telephony Session from a Remote Dialing Unit'
[patent_app_type] => utility
[patent_app_number] => 12/105532
[patent_app_country] => US
[patent_app_date] => 2008-04-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 7130
[patent_no_of_claims] => 5
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0267/20080267382.pdf
[firstpage_image] =>[orig_patent_app_number] => 12105532
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/105532 | System and Methods for Establishing a Telephony Session from a Remote Dialing Unit | Apr 17, 2008 | Abandoned |
Array
(
[id] => 8296153
[patent_doc_number] => 08223949
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2012-07-17
[patent_title] => 'Method, apparatus and software for providing communications between a packet switched network and a public switched telephone network'
[patent_app_type] => utility
[patent_app_number] => 12/056284
[patent_app_country] => US
[patent_app_date] => 2008-03-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 11
[patent_no_of_words] => 4278
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 59
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12056284
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/056284 | Method, apparatus and software for providing communications between a packet switched network and a public switched telephone network | Mar 26, 2008 | Issued |
Array
(
[id] => 4717884
[patent_doc_number] => 20080240406
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-10-02
[patent_title] => 'SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES'
[patent_app_type] => utility
[patent_app_number] => 12/055712
[patent_app_country] => US
[patent_app_date] => 2008-03-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 2
[patent_no_of_words] => 5309
[patent_no_of_claims] => 22
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0240/20080240406.pdf
[firstpage_image] =>[orig_patent_app_number] => 12055712
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/055712 | System and method for the automatic selection of interfaces | Mar 25, 2008 | Issued |
Array
(
[id] => 5472334
[patent_doc_number] => 20090245500
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-10-01
[patent_title] => 'ARTIFICIAL INTELLIGENCE ASSISTED LIVE AGENT CHAT SYSTEM'
[patent_app_type] => utility
[patent_app_number] => 12/055596
[patent_app_country] => US
[patent_app_date] => 2008-03-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 6587
[patent_no_of_claims] => 25
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0245/20090245500.pdf
[firstpage_image] =>[orig_patent_app_number] => 12055596
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/055596 | ARTIFICIAL INTELLIGENCE ASSISTED LIVE AGENT CHAT SYSTEM | Mar 25, 2008 | Abandoned |
Array
(
[id] => 5403045
[patent_doc_number] => 20090238359
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-09-24
[patent_title] => 'Leveraging A Sip Forking Model for Distributed Contact Center Routing'
[patent_app_type] => utility
[patent_app_number] => 12/054209
[patent_app_country] => US
[patent_app_date] => 2008-03-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 3737
[patent_no_of_claims] => 35
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0238/20090238359.pdf
[firstpage_image] =>[orig_patent_app_number] => 12054209
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/054209 | Leveraging a SIP forking model for distributed contact center routing | Mar 23, 2008 | Issued |
Array
(
[id] => 5403044
[patent_doc_number] => 20090238358
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-09-24
[patent_title] => 'COMMUNICATING INFORMATION PERTAINING TO CANCELLING OF FORKED CALL REQUESTS'
[patent_app_type] => utility
[patent_app_number] => 12/053100
[patent_app_country] => US
[patent_app_date] => 2008-03-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 6194
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0238/20090238358.pdf
[firstpage_image] =>[orig_patent_app_number] => 12053100
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/053100 | Communicating information pertaining to cancelling of forked call requests | Mar 20, 2008 | Issued |
Array
(
[id] => 4717872
[patent_doc_number] => 20080240394
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-10-02
[patent_title] => 'Enabling Multi-party Call in Telephone System'
[patent_app_type] => utility
[patent_app_number] => 12/053178
[patent_app_country] => US
[patent_app_date] => 2008-03-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 5247
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0240/20080240394.pdf
[firstpage_image] =>[orig_patent_app_number] => 12053178
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/053178 | Enabling multi-party call in telephone system | Mar 20, 2008 | Issued |
Array
(
[id] => 4736785
[patent_doc_number] => 20080230437
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-09-25
[patent_title] => 'PROTECTION COVER AND ELECTRONIC DEVICE USING THE SAME'
[patent_app_type] => utility
[patent_app_number] => 12/052763
[patent_app_country] => US
[patent_app_date] => 2008-03-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 23
[patent_figures_cnt] => 23
[patent_no_of_words] => 4540
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0230/20080230437.pdf
[firstpage_image] =>[orig_patent_app_number] => 12052763
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/052763 | Protection cover and electronic device using the same | Mar 20, 2008 | Issued |
Array
(
[id] => 5403040
[patent_doc_number] => 20090238354
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-09-24
[patent_title] => 'METHOD AND SYSTEM FOR ENHANCED CALL NOTIFICATION AND TREATMENT'
[patent_app_type] => utility
[patent_app_number] => 12/052866
[patent_app_country] => US
[patent_app_date] => 2008-03-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 2044
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0238/20090238354.pdf
[firstpage_image] =>[orig_patent_app_number] => 12052866
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/052866 | Method and system for enhanced call notification and treatment | Mar 20, 2008 | Issued |
Array
(
[id] => 4717886
[patent_doc_number] => 20080240408
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-10-02
[patent_title] => 'TELEPHONE EXCHANGE APPARATUS AND TELEPHONE SYSTEM'
[patent_app_type] => utility
[patent_app_number] => 12/050587
[patent_app_country] => US
[patent_app_date] => 2008-03-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 4163
[patent_no_of_claims] => 7
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0240/20080240408.pdf
[firstpage_image] =>[orig_patent_app_number] => 12050587
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/050587 | Telephone exchange apparatus and telephone system | Mar 17, 2008 | Issued |
Array
(
[id] => 8353887
[patent_doc_number] => 08249225
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2012-08-21
[patent_title] => 'Identifying caller preferences based on voice print analysis'
[patent_app_type] => utility
[patent_app_number] => 12/048346
[patent_app_country] => US
[patent_app_date] => 2008-03-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 5354
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 250
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12048346
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/048346 | Identifying caller preferences based on voice print analysis | Mar 13, 2008 | Issued |
Array
(
[id] => 5532495
[patent_doc_number] => 20090232283
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-09-17
[patent_title] => 'System and Method for Dynamic Adjustment of a Transfer Strategy'
[patent_app_type] => utility
[patent_app_number] => 12/048362
[patent_app_country] => US
[patent_app_date] => 2008-03-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 3143
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0232/20090232283.pdf
[firstpage_image] =>[orig_patent_app_number] => 12048362
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/048362 | System and Method for Dynamic Adjustment of a Transfer Strategy | Mar 13, 2008 | Abandoned |
Array
(
[id] => 5501161
[patent_doc_number] => 20090161849
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-06-25
[patent_title] => 'CALL CENTER QUEUE MANAGEMENT'
[patent_app_type] => utility
[patent_app_number] => 11/959608
[patent_app_country] => US
[patent_app_date] => 2007-12-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 13
[patent_figures_cnt] => 13
[patent_no_of_words] => 6409
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0161/20090161849.pdf
[firstpage_image] =>[orig_patent_app_number] => 11959608
[rel_patent_id] =>[rel_patent_doc_number] =>) 11/959608 | Call center queue management | Dec 18, 2007 | Issued |
Array
(
[id] => 6498930
[patent_doc_number] => 20100260330
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2010-10-14
[patent_title] => 'SENDING OF CONNECTED LINE INFORMATION FOR A FOLLOW-ON CALL IN AN INTELLIGENT NETWORK'
[patent_app_type] => utility
[patent_app_number] => 12/747829
[patent_app_country] => US
[patent_app_date] => 2007-12-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 8896
[patent_no_of_claims] => 11
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0260/20100260330.pdf
[firstpage_image] =>[orig_patent_app_number] => 12747829
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/747829 | SENDING OF CONNECTED LINE INFORMATION FOR A FOLLOW-ON CALL IN AN INTELLIGENT NETWORK | Dec 12, 2007 | Abandoned |
Array
(
[id] => 6228297
[patent_doc_number] => 20100183133
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2010-07-22
[patent_title] => 'METHOD FOR PROCESSING THE BUSYNESS OF FLEXIBLE ALERT GROUP WITH MULTI-USER TYPE'
[patent_app_type] => utility
[patent_app_number] => 12/668878
[patent_app_country] => US
[patent_app_date] => 2007-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 2378
[patent_no_of_claims] => 6
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0183/20100183133.pdf
[firstpage_image] =>[orig_patent_app_number] => 12668878
[rel_patent_id] =>[rel_patent_doc_number] =>) 12/668878 | Method for processing the busyness of flexible alert group with multi-user type | Nov 29, 2007 | Issued |
Array
(
[id] => 4726089
[patent_doc_number] => 20080205630
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-08-28
[patent_title] => 'Method and system for entering and managing a caller in a call queue via an untethered form of communication'
[patent_app_type] => utility
[patent_app_number] => 11/943580
[patent_app_country] => US
[patent_app_date] => 2007-11-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 4591
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 10
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0205/20080205630.pdf
[firstpage_image] =>[orig_patent_app_number] => 11943580
[rel_patent_id] =>[rel_patent_doc_number] =>) 11/943580 | Method and system for entering and managing a caller in a call queue via an untethered form of communication | Nov 19, 2007 | Abandoned |
Array
(
[id] => 5277448
[patent_doc_number] => 20090129580
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-05-21
[patent_title] => 'GEOGRAPHIC TRUNK GROUPS'
[patent_app_type] => utility
[patent_app_number] => 11/942317
[patent_app_country] => US
[patent_app_date] => 2007-11-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 10063
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0129/20090129580.pdf
[firstpage_image] =>[orig_patent_app_number] => 11942317
[rel_patent_id] =>[rel_patent_doc_number] =>) 11/942317 | Geographic trunk groups | Nov 18, 2007 | Issued |
Array
(
[id] => 5263951
[patent_doc_number] => 20090116636
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2009-05-07
[patent_title] => 'METHOD AND APPARATUS FOR HANDLING A TELEPHONE CALL'
[patent_app_type] => utility
[patent_app_number] => 11/942279
[patent_app_country] => US
[patent_app_date] => 2007-11-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 4166
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0116/20090116636.pdf
[firstpage_image] =>[orig_patent_app_number] => 11942279
[rel_patent_id] =>[rel_patent_doc_number] =>) 11/942279 | Method and apparatus for handling a telephone call | Nov 18, 2007 | Issued |
Array
(
[id] => 4744904
[patent_doc_number] => 20080089506
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2008-04-17
[patent_title] => 'Method and Apparatus for Delivering and Tracking Click/Call Information for PSTN and Digital Telephone Networks'
[patent_app_type] => utility
[patent_app_number] => 11/931208
[patent_app_country] => US
[patent_app_date] => 2007-10-31
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 39
[patent_figures_cnt] => 39
[patent_no_of_words] => 16409
[patent_no_of_claims] => 25
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] => publications/A1/0089/20080089506.pdf
[firstpage_image] =>[orig_patent_app_number] => 11931208
[rel_patent_id] =>[rel_patent_doc_number] =>) 11/931208 | Method and apparatus for delivering and tracking click/call information for PSTN and digital telephone networks | Oct 30, 2007 | Issued |