Search

Phung Hoang Joseph Nguyen

Examiner (ID: 2910, Phone: (571)270-1949 , Office: P/2656 )

Most Active Art Unit
2656
Art Unit(s)
2614, 2651, 2656, 2691, 4183
Total Applications
1146
Issued Applications
891
Pending Applications
96
Abandoned Applications
179

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 5315082 [patent_doc_number] => 20090279680 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-11-12 [patent_title] => 'METHOD AND SYSTEM FOR PERFORMING ROUTING OF A PHONE CALL BASED ON MUTUAL CONTACTS OF A CONTACT LIST' [patent_app_type] => utility [patent_app_number] => 12/115673 [patent_app_country] => US [patent_app_date] => 2008-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3174 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0279/20090279680.pdf [firstpage_image] =>[orig_patent_app_number] => 12115673 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/115673
Performing routing of a phone call based on mutual contacts of a contact list May 5, 2008 Issued
Array ( [id] => 5484527 [patent_doc_number] => 20090274292 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-11-05 [patent_title] => 'Assignment of Call-Center Agents to Incoming Calls' [patent_app_type] => utility [patent_app_number] => 12/115208 [patent_app_country] => US [patent_app_date] => 2008-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3812 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0274/20090274292.pdf [firstpage_image] =>[orig_patent_app_number] => 12115208 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/115208
Assignment of call-center agents to incoming calls May 4, 2008 Issued
Array ( [id] => 5557320 [patent_doc_number] => 20090268897 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-10-29 [patent_title] => 'METHOD FOR SELECTION AND ROUTING OF AN INBOUND VOICE CALL TO AN APPROPRIATE NETWORK FOR COMPLETION' [patent_app_type] => utility [patent_app_number] => 12/111549 [patent_app_country] => US [patent_app_date] => 2008-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6396 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0268/20090268897.pdf [firstpage_image] =>[orig_patent_app_number] => 12111549 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/111549
Method for selection and routing of an inbound voice call to an appropriate network for completion Apr 28, 2008 Issued
Array ( [id] => 5557148 [patent_doc_number] => 20090268725 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-10-29 [patent_title] => 'METHOD FOR SELECTION AND ROUTING OF AN OUTBOUND VOICE CALL TO AN APPROPRIATE NETWORK FOR COMPLETION' [patent_app_type] => utility [patent_app_number] => 12/111472 [patent_app_country] => US [patent_app_date] => 2008-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6394 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0268/20090268725.pdf [firstpage_image] =>[orig_patent_app_number] => 12111472 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/111472
Method for selection and routing of an outbound voice call to an appropriate network for completion Apr 28, 2008 Issued
Array ( [id] => 4838879 [patent_doc_number] => 20080279364 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-11-13 [patent_title] => 'COMMUNICATION APPARATUS AND REMOTE CONTROL METHOD USED IN COMMUNICATION SYSTEM' [patent_app_type] => utility [patent_app_number] => 12/109591 [patent_app_country] => US [patent_app_date] => 2008-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3147 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0279/20080279364.pdf [firstpage_image] =>[orig_patent_app_number] => 12109591 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/109591
COMMUNICATION APPARATUS AND REMOTE CONTROL METHOD USED IN COMMUNICATION SYSTEM Apr 24, 2008 Abandoned
Array ( [id] => 5580086 [patent_doc_number] => 20090175432 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-07-09 [patent_title] => 'AUTOMATIC TELEPHONE NUMBER FAVORITES LIST' [patent_app_type] => utility [patent_app_number] => 12/108860 [patent_app_country] => US [patent_app_date] => 2008-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 3579 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0175/20090175432.pdf [firstpage_image] =>[orig_patent_app_number] => 12108860 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/108860
Automatic telephone number favorites list Apr 23, 2008 Issued
Array ( [id] => 4858532 [patent_doc_number] => 20080267382 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-30 [patent_title] => 'System and Methods for Establishing a Telephony Session from a Remote Dialing Unit' [patent_app_type] => utility [patent_app_number] => 12/105532 [patent_app_country] => US [patent_app_date] => 2008-04-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7130 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0267/20080267382.pdf [firstpage_image] =>[orig_patent_app_number] => 12105532 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/105532
System and Methods for Establishing a Telephony Session from a Remote Dialing Unit Apr 17, 2008 Abandoned
Array ( [id] => 8296153 [patent_doc_number] => 08223949 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-07-17 [patent_title] => 'Method, apparatus and software for providing communications between a packet switched network and a public switched telephone network' [patent_app_type] => utility [patent_app_number] => 12/056284 [patent_app_country] => US [patent_app_date] => 2008-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 4278 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 59 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12056284 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/056284
Method, apparatus and software for providing communications between a packet switched network and a public switched telephone network Mar 26, 2008 Issued
Array ( [id] => 5472334 [patent_doc_number] => 20090245500 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-10-01 [patent_title] => 'ARTIFICIAL INTELLIGENCE ASSISTED LIVE AGENT CHAT SYSTEM' [patent_app_type] => utility [patent_app_number] => 12/055596 [patent_app_country] => US [patent_app_date] => 2008-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6587 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0245/20090245500.pdf [firstpage_image] =>[orig_patent_app_number] => 12055596 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/055596
ARTIFICIAL INTELLIGENCE ASSISTED LIVE AGENT CHAT SYSTEM Mar 25, 2008 Abandoned
Array ( [id] => 4717884 [patent_doc_number] => 20080240406 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-02 [patent_title] => 'SYSTEM AND METHOD FOR THE AUTOMATIC SELECTION OF INTERFACES' [patent_app_type] => utility [patent_app_number] => 12/055712 [patent_app_country] => US [patent_app_date] => 2008-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 5309 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0240/20080240406.pdf [firstpage_image] =>[orig_patent_app_number] => 12055712 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/055712
System and method for the automatic selection of interfaces Mar 25, 2008 Issued
Array ( [id] => 5403045 [patent_doc_number] => 20090238359 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-09-24 [patent_title] => 'Leveraging A Sip Forking Model for Distributed Contact Center Routing' [patent_app_type] => utility [patent_app_number] => 12/054209 [patent_app_country] => US [patent_app_date] => 2008-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3737 [patent_no_of_claims] => 35 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0238/20090238359.pdf [firstpage_image] =>[orig_patent_app_number] => 12054209 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/054209
Leveraging a SIP forking model for distributed contact center routing Mar 23, 2008 Issued
Array ( [id] => 4717872 [patent_doc_number] => 20080240394 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-02 [patent_title] => 'Enabling Multi-party Call in Telephone System' [patent_app_type] => utility [patent_app_number] => 12/053178 [patent_app_country] => US [patent_app_date] => 2008-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5247 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0240/20080240394.pdf [firstpage_image] =>[orig_patent_app_number] => 12053178 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/053178
Enabling multi-party call in telephone system Mar 20, 2008 Issued
Array ( [id] => 5403044 [patent_doc_number] => 20090238358 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-09-24 [patent_title] => 'COMMUNICATING INFORMATION PERTAINING TO CANCELLING OF FORKED CALL REQUESTS' [patent_app_type] => utility [patent_app_number] => 12/053100 [patent_app_country] => US [patent_app_date] => 2008-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6194 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0238/20090238358.pdf [firstpage_image] =>[orig_patent_app_number] => 12053100 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/053100
Communicating information pertaining to cancelling of forked call requests Mar 20, 2008 Issued
Array ( [id] => 5403040 [patent_doc_number] => 20090238354 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-09-24 [patent_title] => 'METHOD AND SYSTEM FOR ENHANCED CALL NOTIFICATION AND TREATMENT' [patent_app_type] => utility [patent_app_number] => 12/052866 [patent_app_country] => US [patent_app_date] => 2008-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 2044 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0238/20090238354.pdf [firstpage_image] =>[orig_patent_app_number] => 12052866 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/052866
Method and system for enhanced call notification and treatment Mar 20, 2008 Issued
Array ( [id] => 4736785 [patent_doc_number] => 20080230437 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-09-25 [patent_title] => 'PROTECTION COVER AND ELECTRONIC DEVICE USING THE SAME' [patent_app_type] => utility [patent_app_number] => 12/052763 [patent_app_country] => US [patent_app_date] => 2008-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 23 [patent_figures_cnt] => 23 [patent_no_of_words] => 4540 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0230/20080230437.pdf [firstpage_image] =>[orig_patent_app_number] => 12052763 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/052763
Protection cover and electronic device using the same Mar 20, 2008 Issued
Array ( [id] => 4717886 [patent_doc_number] => 20080240408 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-02 [patent_title] => 'TELEPHONE EXCHANGE APPARATUS AND TELEPHONE SYSTEM' [patent_app_type] => utility [patent_app_number] => 12/050587 [patent_app_country] => US [patent_app_date] => 2008-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 4163 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0240/20080240408.pdf [firstpage_image] =>[orig_patent_app_number] => 12050587 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/050587
Telephone exchange apparatus and telephone system Mar 17, 2008 Issued
Array ( [id] => 5532495 [patent_doc_number] => 20090232283 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-09-17 [patent_title] => 'System and Method for Dynamic Adjustment of a Transfer Strategy' [patent_app_type] => utility [patent_app_number] => 12/048362 [patent_app_country] => US [patent_app_date] => 2008-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3143 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0232/20090232283.pdf [firstpage_image] =>[orig_patent_app_number] => 12048362 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/048362
System and Method for Dynamic Adjustment of a Transfer Strategy Mar 13, 2008 Abandoned
Array ( [id] => 8353887 [patent_doc_number] => 08249225 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-08-21 [patent_title] => 'Identifying caller preferences based on voice print analysis' [patent_app_type] => utility [patent_app_number] => 12/048346 [patent_app_country] => US [patent_app_date] => 2008-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5354 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 250 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12048346 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/048346
Identifying caller preferences based on voice print analysis Mar 13, 2008 Issued
Array ( [id] => 5501161 [patent_doc_number] => 20090161849 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-06-25 [patent_title] => 'CALL CENTER QUEUE MANAGEMENT' [patent_app_type] => utility [patent_app_number] => 11/959608 [patent_app_country] => US [patent_app_date] => 2007-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 6409 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0161/20090161849.pdf [firstpage_image] =>[orig_patent_app_number] => 11959608 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/959608
Call center queue management Dec 18, 2007 Issued
Array ( [id] => 6498930 [patent_doc_number] => 20100260330 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-10-14 [patent_title] => 'SENDING OF CONNECTED LINE INFORMATION FOR A FOLLOW-ON CALL IN AN INTELLIGENT NETWORK' [patent_app_type] => utility [patent_app_number] => 12/747829 [patent_app_country] => US [patent_app_date] => 2007-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8896 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0260/20100260330.pdf [firstpage_image] =>[orig_patent_app_number] => 12747829 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/747829
SENDING OF CONNECTED LINE INFORMATION FOR A FOLLOW-ON CALL IN AN INTELLIGENT NETWORK Dec 12, 2007 Abandoned
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