Search

Quynh H. Nguyen

Examiner (ID: 9141, Phone: (571)272-7489 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2652, 2693
Total Applications
1636
Issued Applications
1336
Pending Applications
119
Abandoned Applications
221

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17637223 [patent_doc_number] => 11347947 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-05-31 [patent_title] => Encoder with double decoder machine learning models [patent_app_type] => utility [patent_app_number] => 16/938311 [patent_app_country] => US [patent_app_date] => 2020-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 8192 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16938311 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/938311
Encoder with double decoder machine learning models Jul 23, 2020 Issued
Array ( [id] => 17138681 [patent_doc_number] => 11140259 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-10-05 [patent_title] => System and method for using public registry to enhance caller information and determine call handling for called parties [patent_app_type] => utility [patent_app_number] => 16/926916 [patent_app_country] => US [patent_app_date] => 2020-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7462 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16926916 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/926916
System and method for using public registry to enhance caller information and determine call handling for called parties Jul 12, 2020 Issued
Array ( [id] => 16403497 [patent_doc_number] => 20200344355 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-29 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/927001 [patent_app_country] => US [patent_app_date] => 2020-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7051 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16927001 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/927001
Techniques for behavioral pairing in a contact center system Jul 12, 2020 Issued
Array ( [id] => 17079107 [patent_doc_number] => 11115534 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-09-07 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 16/926404 [patent_app_country] => US [patent_app_date] => 2020-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7051 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 173 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16926404 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/926404
Techniques for behavioral pairing in a contact center system Jul 9, 2020 Issued
Array ( [id] => 16395652 [patent_doc_number] => 20200336593 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-22 [patent_title] => TECHNIQUES FOR HYBRID BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/921649 [patent_app_country] => US [patent_app_date] => 2020-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7322 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16921649 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/921649
Techniques for hybrid behavioral pairing in a contact center system Jul 5, 2020 Issued
Array ( [id] => 18136470 [patent_doc_number] => 11562151 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-24 [patent_title] => Generating communications in patient-specified languages [patent_app_type] => utility [patent_app_number] => 16/917310 [patent_app_country] => US [patent_app_date] => 2020-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 7125 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16917310 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/917310
Generating communications in patient-specified languages Jun 29, 2020 Issued
Array ( [id] => 17197129 [patent_doc_number] => 11165908 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-02 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/915139 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11088 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16915139 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/915139
Techniques for benchmarking pairing strategies in a contact center system Jun 28, 2020 Issued
Array ( [id] => 16380307 [patent_doc_number] => 20200329150 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/915119 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11092 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -21 [patent_words_short_claim] => 59 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16915119 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/915119
Techniques for benchmarking pairing strategies in a contact center system Jun 28, 2020 Issued
Array ( [id] => 16380310 [patent_doc_number] => 20200329153 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/915776 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11087 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 273 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16915776 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/915776
Techniques for benchmarking pairing strategies in a contact center system Jun 28, 2020 Issued
Array ( [id] => 16567763 [patent_doc_number] => 10893146 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-12 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/915545 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11086 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16915545 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/915545
Techniques for benchmarking pairing strategies in a contact center system Jun 28, 2020 Issued
Array ( [id] => 16380306 [patent_doc_number] => 20200329149 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/915106 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11092 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 230 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16915106 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/915106
Techniques for benchmarking pairing strategies in a contact center system Jun 28, 2020 Issued
Array ( [id] => 16380302 [patent_doc_number] => 20200329145 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/913724 [patent_app_country] => US [patent_app_date] => 2020-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11088 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16913724 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/913724
Techniques for benchmarking pairing strategies in a contact center system Jun 25, 2020 Issued
Array ( [id] => 16380303 [patent_doc_number] => 20200329146 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/913730 [patent_app_country] => US [patent_app_date] => 2020-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11086 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16913730 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/913730
Techniques for benchmarking pairing strategies in a contact center system Jun 25, 2020 Issued
Array ( [id] => 16380304 [patent_doc_number] => 20200329147 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/913881 [patent_app_country] => US [patent_app_date] => 2020-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11087 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16913881 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/913881
Techniques for benchmarking pairing strategies in a contact center system Jun 25, 2020 Issued
Array ( [id] => 16775101 [patent_doc_number] => 10986231 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-20 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/913888 [patent_app_country] => US [patent_app_date] => 2020-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11086 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16913888 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/913888
Techniques for benchmarking pairing strategies in a contact center system Jun 25, 2020 Issued
Array ( [id] => 17457101 [patent_doc_number] => 11271976 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-03-08 [patent_title] => System and method for third party monitoring of voice and video calls [patent_app_type] => utility [patent_app_number] => 16/902565 [patent_app_country] => US [patent_app_date] => 2020-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7575 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16902565 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/902565
System and method for third party monitoring of voice and video calls Jun 15, 2020 Issued
Array ( [id] => 18447836 [patent_doc_number] => 11683420 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-06-20 [patent_title] => Conferencing and meeting implementations with advanced features [patent_app_type] => utility [patent_app_number] => 16/901964 [patent_app_country] => US [patent_app_date] => 2020-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5292 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 191 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16901964 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/901964
Conferencing and meeting implementations with advanced features Jun 14, 2020 Issued
Array ( [id] => 16515762 [patent_doc_number] => 20200395020 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-17 [patent_title] => SYSTEMS, METHODS, AND APPARATUS FOR REAL-TIME DICTATION AND TRANSCRIPTION WITH MULTIPLE REMOTE ENDPOINTS [patent_app_type] => utility [patent_app_number] => 16/896836 [patent_app_country] => US [patent_app_date] => 2020-06-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7376 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16896836 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/896836
Systems, methods, and apparatus for real-time dictation and transcription with multiple remote endpoints Jun 8, 2020 Issued
Array ( [id] => 18218629 [patent_doc_number] => 11593571 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-28 [patent_title] => Machine translation method, device, and computer-readable storage medium [patent_app_type] => utility [patent_app_number] => 16/895275 [patent_app_country] => US [patent_app_date] => 2020-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 14 [patent_no_of_words] => 8162 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16895275 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/895275
Machine translation method, device, and computer-readable storage medium Jun 7, 2020 Issued
Array ( [id] => 16858071 [patent_doc_number] => 20210158816 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-27 [patent_title] => METHOD AND APPARATUS FOR VOICE INTERACTION, DEVICE AND COMPUTER READABLE STORATE MEDIUM [patent_app_type] => utility [patent_app_number] => 16/894960 [patent_app_country] => US [patent_app_date] => 2020-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7390 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16894960 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/894960
Method and apparatus for voice interaction, device and computer-readable storage medium Jun 7, 2020 Issued
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