Search

Quynh H. Nguyen

Examiner (ID: 9141, Phone: (571)272-7489 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2652, 2693
Total Applications
1636
Issued Applications
1336
Pending Applications
119
Abandoned Applications
221

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17276863 [patent_doc_number] => 20210383061 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-09 [patent_title] => NATURAL LANGUAGE PROCESSING SYSTEM, NATURAL LANGUAGE PROCESSING METHOD AND NON-TRANSITORY COMPUTER READABLE MEDIUM [patent_app_type] => utility [patent_app_number] => 16/894873 [patent_app_country] => US [patent_app_date] => 2020-06-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2455 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 55 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16894873 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/894873
Natural language processing system, natural language processing method and non-transitory computer readable medium Jun 6, 2020 Issued
Array ( [id] => 16522435 [patent_doc_number] => 10873664 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-12-22 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/890235 [patent_app_country] => US [patent_app_date] => 2020-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11087 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 432 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16890235 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/890235
Techniques for benchmarking pairing strategies in a contact center system Jun 1, 2020 Issued
Array ( [id] => 16767775 [patent_doc_number] => 10979570 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-13 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/890411 [patent_app_country] => US [patent_app_date] => 2020-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11082 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 394 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16890411 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/890411
Techniques for benchmarking pairing strategies in a contact center system Jun 1, 2020 Issued
Array ( [id] => 16701140 [patent_doc_number] => 10951767 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-03-16 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/890391 [patent_app_country] => US [patent_app_date] => 2020-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11086 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 302 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16890391 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/890391
Techniques for benchmarking pairing strategies in a contact center system Jun 1, 2020 Issued
Array ( [id] => 17261361 [patent_doc_number] => 20210374346 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-02 [patent_title] => BEHAVIORAL INFORMATION GENERATION BASED ON TEXTUAL CONVERSATIONS [patent_app_type] => utility [patent_app_number] => 15/929967 [patent_app_country] => US [patent_app_date] => 2020-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19099 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15929967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/929967
BEHAVIORAL INFORMATION GENERATION BASED ON TEXTUAL CONVERSATIONS May 30, 2020 Abandoned
Array ( [id] => 16701139 [patent_doc_number] => 10951766 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-03-16 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/887750 [patent_app_country] => US [patent_app_date] => 2020-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11085 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 340 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16887750 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/887750
Techniques for benchmarking pairing strategies in a contact center system May 28, 2020 Issued
Array ( [id] => 16646735 [patent_doc_number] => 10924612 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-02-16 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/887693 [patent_app_country] => US [patent_app_date] => 2020-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11086 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 350 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16887693 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/887693
Techniques for benchmarking pairing strategies in a contact center system May 28, 2020 Issued
Array ( [id] => 16317475 [patent_doc_number] => 20200296213 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-17 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/887591 [patent_app_country] => US [patent_app_date] => 2020-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11081 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -21 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16887591 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/887591
Techniques for benchmarking pairing strategies in a contact center system May 28, 2020 Issued
Array ( [id] => 16340248 [patent_doc_number] => 10791223 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-29 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/886396 [patent_app_country] => US [patent_app_date] => 2020-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11086 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 379 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16886396 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/886396
Techniques for benchmarking pairing strategies in a contact center system May 27, 2020 Issued
Array ( [id] => 17717670 [patent_doc_number] => 11381677 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-07-05 [patent_title] => Systems and methods to manage models for call data [patent_app_type] => utility [patent_app_number] => 16/879933 [patent_app_country] => US [patent_app_date] => 2020-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9123 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16879933 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/879933
Systems and methods to manage models for call data May 20, 2020 Issued
Array ( [id] => 16819030 [patent_doc_number] => 11003865 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-11 [patent_title] => Retrieval-augmented language model pre-training and fine-tuning [patent_app_type] => utility [patent_app_number] => 16/879457 [patent_app_country] => US [patent_app_date] => 2020-05-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 10187 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16879457 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/879457
Retrieval-augmented language model pre-training and fine-tuning May 19, 2020 Issued
Array ( [id] => 16847100 [patent_doc_number] => 11019212 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-25 [patent_title] => Techniques for benchmarking pairing strategies in a contact center system [patent_app_type] => utility [patent_app_number] => 16/876689 [patent_app_country] => US [patent_app_date] => 2020-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 14 [patent_no_of_words] => 11082 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 359 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16876689 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/876689
Techniques for benchmarking pairing strategies in a contact center system May 17, 2020 Issued
Array ( [id] => 16287032 [patent_doc_number] => 20200280634 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-03 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/876880 [patent_app_country] => US [patent_app_date] => 2020-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11086 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 257 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16876880 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/876880
Techniques for benchmarking pairing strategies in a contact center system May 17, 2020 Issued
Array ( [id] => 16265794 [patent_doc_number] => 10757250 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-25 [patent_title] => System and method for using public registry to enhance caller information and determine call handling for called parties [patent_app_type] => utility [patent_app_number] => 16/876933 [patent_app_country] => US [patent_app_date] => 2020-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7463 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16876933 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/876933
System and method for using public registry to enhance caller information and determine call handling for called parties May 17, 2020 Issued
Array ( [id] => 16287030 [patent_doc_number] => 20200280632 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-03 [patent_title] => TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/876678 [patent_app_country] => US [patent_app_date] => 2020-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11086 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 257 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16876678 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/876678
Techniques for benchmarking pairing strategies in a contact center system May 17, 2020 Issued
Array ( [id] => 17739335 [patent_doc_number] => 20220224797 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-14 [patent_title] => CALL ROUTING IN A COMMUNICATONS NETWORK [patent_app_type] => utility [patent_app_number] => 17/613243 [patent_app_country] => US [patent_app_date] => 2020-04-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10676 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17613243 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/613243
Call routing in a communications network Apr 29, 2020 Issued
Array ( [id] => 18031059 [patent_doc_number] => 11514249 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-29 [patent_title] => Domain-adapted sentiment prediction for long or unbalanced text threads [patent_app_type] => utility [patent_app_number] => 16/859898 [patent_app_country] => US [patent_app_date] => 2020-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 12972 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 137 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16859898 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/859898
Domain-adapted sentiment prediction for long or unbalanced text threads Apr 26, 2020 Issued
Array ( [id] => 18102137 [patent_doc_number] => 11542011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => Enhanced abandoned call recovery for a contact center [patent_app_type] => utility [patent_app_number] => 16/856395 [patent_app_country] => US [patent_app_date] => 2020-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 17405 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16856395 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/856395
Enhanced abandoned call recovery for a contact center Apr 22, 2020 Issued
Array ( [id] => 17167326 [patent_doc_number] => 11153441 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-10-19 [patent_title] => System and method for responding to customer calls [patent_app_type] => utility [patent_app_number] => 16/856910 [patent_app_country] => US [patent_app_date] => 2020-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7959 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16856910 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/856910
System and method for responding to customer calls Apr 22, 2020 Issued
Array ( [id] => 17382340 [patent_doc_number] => 11240381 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-02-01 [patent_title] => Method and system for a multitenancy telephone network [patent_app_type] => utility [patent_app_number] => 16/852130 [patent_app_country] => US [patent_app_date] => 2020-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 11085 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16852130 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/852130
Method and system for a multitenancy telephone network Apr 16, 2020 Issued
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