Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17255129 [patent_doc_number] => 11190641 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-30 [patent_title] => Automated agent behavior recommendations for call quality improvement [patent_app_type] => utility [patent_app_number] => 17/038216 [patent_app_country] => US [patent_app_date] => 2020-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 11778 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17038216 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/038216
Automated agent behavior recommendations for call quality improvement Sep 29, 2020 Issued
Array ( [id] => 17961192 [patent_doc_number] => 20220341772 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-27 [patent_title] => SIGNAL PROCESSING DEVICE, SIGNAL PROCESSING METHOD, AND PROGRAM [patent_app_type] => utility [patent_app_number] => 17/762462 [patent_app_country] => US [patent_app_date] => 2020-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7104 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17762462 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/762462
Signal processing device, signal processing method, and program Sep 24, 2020 Issued
Array ( [id] => 18689386 [patent_doc_number] => 11785140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-10 [patent_title] => Gesture-based call center agent state change control [patent_app_type] => utility [patent_app_number] => 17/029775 [patent_app_country] => US [patent_app_date] => 2020-09-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 12449 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17029775 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/029775
Gesture-based call center agent state change control Sep 22, 2020 Issued
Array ( [id] => 16836300 [patent_doc_number] => 11012565 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-18 [patent_title] => Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor [patent_app_type] => utility [patent_app_number] => 17/023836 [patent_app_country] => US [patent_app_date] => 2020-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6701 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 298 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17023836 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/023836
Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor Sep 16, 2020 Issued
Array ( [id] => 19245276 [patent_doc_number] => 12015739 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-18 [patent_title] => Integrated customer information user interface [patent_app_type] => utility [patent_app_number] => 17/020606 [patent_app_country] => US [patent_app_date] => 2020-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 29 [patent_figures_cnt] => 31 [patent_no_of_words] => 13952 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17020606 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/020606
Integrated customer information user interface Sep 13, 2020 Issued
Array ( [id] => 17471026 [patent_doc_number] => 11277515 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-03-15 [patent_title] => System and method of real-time automated determination of problem interactions [patent_app_type] => utility [patent_app_number] => 17/012915 [patent_app_country] => US [patent_app_date] => 2020-09-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5466 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17012915 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/012915
System and method of real-time automated determination of problem interactions Sep 3, 2020 Issued
Array ( [id] => 16510301 [patent_doc_number] => 20200389557 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-10 [patent_title] => MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE [patent_app_type] => utility [patent_app_number] => 17/001454 [patent_app_country] => US [patent_app_date] => 2020-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27048 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17001454 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/001454
Matching using agent/caller sensitivity to performance Aug 23, 2020 Issued
Array ( [id] => 16503503 [patent_doc_number] => 10868911 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-15 [patent_title] => System and method for automatically validating agent implementation of training material [patent_app_type] => utility [patent_app_number] => 16/996602 [patent_app_country] => US [patent_app_date] => 2020-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9272 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16996602 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/996602
System and method for automatically validating agent implementation of training material Aug 17, 2020 Issued
Array ( [id] => 17545031 [patent_doc_number] => 11310174 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-19 [patent_title] => Intelligent apparatus and method for responding to text messages [patent_app_type] => utility [patent_app_number] => 16/990814 [patent_app_country] => US [patent_app_date] => 2020-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5992 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16990814 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/990814
Intelligent apparatus and method for responding to text messages Aug 10, 2020 Issued
Array ( [id] => 17849067 [patent_doc_number] => 11438460 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-06 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 16/989344 [patent_app_country] => US [patent_app_date] => 2020-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4904 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16989344 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/989344
Systems and methods for intercepting communications Aug 9, 2020 Issued
Array ( [id] => 17375059 [patent_doc_number] => 20220030111 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-27 [patent_title] => INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT [patent_app_type] => utility [patent_app_number] => 16/940078 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7206 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16940078 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/940078
Industry benchmark forecasting in workforce management Jul 26, 2020 Issued
Array ( [id] => 17590036 [patent_doc_number] => 11328310 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-05-10 [patent_title] => In-line survey system and methodology [patent_app_type] => utility [patent_app_number] => 16/940057 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3338 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16940057 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/940057
In-line survey system and methodology Jul 26, 2020 Issued
Array ( [id] => 17358702 [patent_doc_number] => 20220019498 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-20 [patent_title] => DYNAMICALLY CREATING A CONTACT ADDRESS TO CUSTOMER SUPPORT BASED ON INFORMATION ASSOCIATED WITH A COMPUTING DEVICE [patent_app_type] => utility [patent_app_number] => 16/932986 [patent_app_country] => US [patent_app_date] => 2020-07-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10953 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16932986 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/932986
Dynamically creating a contact address to customer support based on information associated with a computing device Jul 19, 2020 Issued
Array ( [id] => 16426203 [patent_doc_number] => 20200351401 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/930626 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12033 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 75 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16930626 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/930626
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 16426204 [patent_doc_number] => 20200351402 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/931101 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12033 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16931101 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/931101
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 16426202 [patent_doc_number] => 20200351400 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/930624 [patent_app_country] => US [patent_app_date] => 2020-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12032 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16930624 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/930624
Techniques for estimating expected performance in a task assignment system Jul 15, 2020 Issued
Array ( [id] => 19243840 [patent_doc_number] => 12014286 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-18 [patent_title] => Enabling efficient machine learning model inference using adaptive sampling for autonomous database services [patent_app_type] => utility [patent_app_number] => 16/914816 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11901 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16914816 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/914816
Enabling efficient machine learning model inference using adaptive sampling for autonomous database services Jun 28, 2020 Issued
Array ( [id] => 17056973 [patent_doc_number] => 20210266407 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-26 [patent_title] => Categorizing Audio Calls Based on Machine Learning Models [patent_app_type] => utility [patent_app_number] => 16/903082 [patent_app_country] => US [patent_app_date] => 2020-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10328 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16903082 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/903082
Categorizing audio calls based on machine learning models Jun 15, 2020 Issued
Array ( [id] => 16567760 [patent_doc_number] => 10893143 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-12 [patent_title] => Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof [patent_app_type] => utility [patent_app_number] => 16/901020 [patent_app_country] => US [patent_app_date] => 2020-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 7756 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16901020 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/901020
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Jun 14, 2020 Issued
Array ( [id] => 19459317 [patent_doc_number] => 12099809 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-09-24 [patent_title] => Concept disambiguation for natural language processing [patent_app_type] => utility [patent_app_number] => 16/892449 [patent_app_country] => US [patent_app_date] => 2020-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 11584 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16892449 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/892449
Concept disambiguation for natural language processing Jun 3, 2020 Issued
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