Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16503505 [patent_doc_number] => 10868913 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-15 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/884988 [patent_app_country] => US [patent_app_date] => 2020-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9016 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16884988 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/884988
Methods for linking recommendations May 26, 2020 Issued
Array ( [id] => 18106569 [patent_doc_number] => 11546477 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => System and method for dynamic multifactor routing [patent_app_type] => utility [patent_app_number] => 16/882185 [patent_app_country] => US [patent_app_date] => 2020-05-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 21098 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16882185 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/882185
System and method for dynamic multifactor routing May 21, 2020 Issued
Array ( [id] => 16821140 [patent_doc_number] => 11005994 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-11 [patent_title] => Systems and methods for providing coachable events for agents [patent_app_type] => utility [patent_app_number] => 15/931880 [patent_app_country] => US [patent_app_date] => 2020-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 8685 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 213 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15931880 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/931880
Systems and methods for providing coachable events for agents May 13, 2020 Issued
Array ( [id] => 16426207 [patent_doc_number] => 20200351405 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => MEASURING COGNITIVE CAPABILITIES OF AUTOMATED RESOURCES AND RELATED MANAGEMENT THEREOF IN CONTACT CENTERS [patent_app_type] => utility [patent_app_number] => 16/866496 [patent_app_country] => US [patent_app_date] => 2020-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21289 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 279 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16866496 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/866496
Measuring cognitive capabilities of automated resources and related management thereof in contact centers May 3, 2020 Issued
Array ( [id] => 16357716 [patent_doc_number] => 10798243 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-10-06 [patent_title] => System and method for automatically validating agent implementation of training material [patent_app_type] => utility [patent_app_number] => 16/855106 [patent_app_country] => US [patent_app_date] => 2020-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9239 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16855106 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/855106
System and method for automatically validating agent implementation of training material Apr 21, 2020 Issued
Array ( [id] => 16395905 [patent_doc_number] => 20200336846 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-22 [patent_title] => Hearing device comprising a keyword detector and an own voice detector and/or a transmitter [patent_app_type] => utility [patent_app_number] => 16/850884 [patent_app_country] => US [patent_app_date] => 2020-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 25616 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16850884 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/850884
Hearing device comprising a keyword detector and an own voice detector and/or a transmitter Apr 15, 2020 Issued
Array ( [id] => 16195624 [patent_doc_number] => 20200236473 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-23 [patent_title] => SYSTEM AND METHOD FOR EFFICIENCY AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 16/839953 [patent_app_country] => US [patent_app_date] => 2020-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16178 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16839953 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/839953
System and method for efficiency among devices Apr 2, 2020 Issued
Array ( [id] => 18734621 [patent_doc_number] => 11803351 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-31 [patent_title] => Scalable voice scene media server [patent_app_type] => utility [patent_app_number] => 17/601199 [patent_app_country] => US [patent_app_date] => 2020-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 9222 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 173 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17601199 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/601199
Scalable voice scene media server Apr 2, 2020 Issued
Array ( [id] => 16165491 [patent_doc_number] => 20200220978 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-09 [patent_title] => CALL AND CONTACT SERVICE CENTER PARTIAL SERVICE AUTOMATION [patent_app_type] => utility [patent_app_number] => 16/823935 [patent_app_country] => US [patent_app_date] => 2020-03-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3687 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16823935 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/823935
Call and contact service center partial service automation Mar 18, 2020 Issued
Array ( [id] => 16373690 [patent_doc_number] => 10805469 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-10-13 [patent_title] => Systems and methods for intelligent routing call center solutions [patent_app_type] => utility [patent_app_number] => 16/823574 [patent_app_country] => US [patent_app_date] => 2020-03-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8416 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16823574 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/823574
Systems and methods for intelligent routing call center solutions Mar 18, 2020 Issued
Array ( [id] => 18293162 [patent_doc_number] => 11622043 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-04-04 [patent_title] => Apparatuses and methods involving data-communications virtual assistance [patent_app_type] => utility [patent_app_number] => 16/822718 [patent_app_country] => US [patent_app_date] => 2020-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6178 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16822718 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/822718
Apparatuses and methods involving data-communications virtual assistance Mar 17, 2020 Issued
Array ( [id] => 17247829 [patent_doc_number] => 20210367574 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => AUDIO SIGNAL PROCESSING METHOD AND DEVICE FOR CONTROLLING LOUDNESS LEVEL [patent_app_type] => utility [patent_app_number] => 17/053772 [patent_app_country] => US [patent_app_date] => 2020-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21486 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17053772 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/053772
Audio signal processing method and device for controlling loudness level Mar 11, 2020 Issued
Array ( [id] => 16333673 [patent_doc_number] => 20200304639 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-24 [patent_title] => SYSTEM AND METHOD OF REAL-TIME AUTOMATED DETERMINATION OF PROBLEM INTERACTIONS [patent_app_type] => utility [patent_app_number] => 16/806478 [patent_app_country] => US [patent_app_date] => 2020-03-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5417 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16806478 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/806478
System and method of real-time automated determination of problem interactions Mar 1, 2020 Issued
Array ( [id] => 17138691 [patent_doc_number] => 11140269 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-05 [patent_title] => Systems and methods for extended agent capacity [patent_app_type] => utility [patent_app_number] => 16/805449 [patent_app_country] => US [patent_app_date] => 2020-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 10923 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16805449 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/805449
Systems and methods for extended agent capacity Feb 27, 2020 Issued
Array ( [id] => 16203196 [patent_doc_number] => 10728390 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-28 [patent_title] => Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof [patent_app_type] => utility [patent_app_number] => 16/792347 [patent_app_country] => US [patent_app_date] => 2020-02-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 7754 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 223 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16792347 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/792347
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Feb 16, 2020 Issued
Array ( [id] => 16426206 [patent_doc_number] => 20200351404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => SYSTEMS AND METHODS FOR COMMUNICATION ROUTING [patent_app_type] => utility [patent_app_number] => 16/782540 [patent_app_country] => US [patent_app_date] => 2020-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20358 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16782540 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/782540
Systems and methods for communication routing Feb 4, 2020 Issued
Array ( [id] => 18130708 [patent_doc_number] => 11556919 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-17 [patent_title] => Apparatus and method for payment of a texting session order from an electronic wallet [patent_app_type] => utility [patent_app_number] => 16/752344 [patent_app_country] => US [patent_app_date] => 2020-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10438 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16752344 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/752344
Apparatus and method for payment of a texting session order from an electronic wallet Jan 23, 2020 Issued
Array ( [id] => 16929380 [patent_doc_number] => 11050882 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-29 [patent_title] => Apparatus and method for accessing contact lists on an electronic device that is unavailable or unusable [patent_app_type] => utility [patent_app_number] => 16/747426 [patent_app_country] => US [patent_app_date] => 2020-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7627 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16747426 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/747426
Apparatus and method for accessing contact lists on an electronic device that is unavailable or unusable Jan 19, 2020 Issued
Array ( [id] => 16363839 [patent_doc_number] => 20200320590 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-08 [patent_title] => CUSTOMER MANAGEMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/740743 [patent_app_country] => US [patent_app_date] => 2020-01-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5494 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16740743 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/740743
CUSTOMER MANAGEMENT SYSTEM Jan 12, 2020 Abandoned
Array ( [id] => 17558354 [patent_doc_number] => 11315065 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-04-26 [patent_title] => Agent coaching system [patent_app_type] => utility [patent_app_number] => 16/721205 [patent_app_country] => US [patent_app_date] => 2019-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 14415 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16721205 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/721205
Agent coaching system Dec 18, 2019 Issued
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