Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16559679 [patent_doc_number] => 20210004828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668219 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7576 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668219 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668219
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16797188 [patent_doc_number] => 20210127006 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-29 [patent_title] => SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT [patent_app_type] => utility [patent_app_number] => 16/668247 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10891 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668247 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668247
SYSTEMS AND METHODS FOR QUALITY MANAGEMENT SYSTEM DEPLOYMENT Oct 29, 2019 Abandoned
Array ( [id] => 16559671 [patent_doc_number] => 20210004820 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668188 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7580 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668188 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668188
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE NEXT ACTIONS WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559684 [patent_doc_number] => 20210004833 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668251 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7579 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 72 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668251 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668251
SYSTEM AND METHOD FOR QUERYING MULTIPLE INFORMATION SOURCES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559681 [patent_doc_number] => 20210004830 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668228 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7565 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668228 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668228
SYSTEM AND METHOD FOR AGENT ASSIST ERROR CORRECTION AND DETECTION WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559680 [patent_doc_number] => 20210004829 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668224 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7618 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668224 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668224
SYSTEM AND METHOD FOR REAL-TIME AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16559676 [patent_doc_number] => 20210004825 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668210 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668210 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668210
SYSTEM AND METHOD FOR AUTOMATED SCHEDULING USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 17180611 [patent_doc_number] => 11157856 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-26 [patent_title] => Systems and methods for quality management system deployment [patent_app_type] => utility [patent_app_number] => 16/666498 [patent_app_country] => US [patent_app_date] => 2019-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 10852 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16666498 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/666498
Systems and methods for quality management system deployment Oct 28, 2019 Issued
Array ( [id] => 17167321 [patent_doc_number] => 11153436 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-19 [patent_title] => Automatic nuisance call management [patent_app_type] => utility [patent_app_number] => 16/662110 [patent_app_country] => US [patent_app_date] => 2019-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7484 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16662110 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/662110
Automatic nuisance call management Oct 23, 2019 Issued
Array ( [id] => 16150673 [patent_doc_number] => 10708427 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-07 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/660434 [patent_app_country] => US [patent_app_date] => 2019-10-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 8966 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16660434 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/660434
Methods for linking recommendations Oct 21, 2019 Issued
Array ( [id] => 15809973 [patent_doc_number] => 20200128129 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-23 [patent_title] => SYSTEM AND METHOD FOR AUTOMATIC INDICATION OF CONTACT CENTER STATUS USING AN ILLUMINATION DEVICE [patent_app_type] => utility [patent_app_number] => 16/655051 [patent_app_country] => US [patent_app_date] => 2019-10-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7154 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16655051 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/655051
System and method for automatic indication of contact center status using an illumination device Oct 15, 2019 Issued
Array ( [id] => 16496866 [patent_doc_number] => 10862929 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-12-08 [patent_title] => Systems and methods for providing automated progress updates in a contact center [patent_app_type] => utility [patent_app_number] => 16/599185 [patent_app_country] => US [patent_app_date] => 2019-10-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 9 [patent_no_of_words] => 12541 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16599185 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/599185
Systems and methods for providing automated progress updates in a contact center Oct 10, 2019 Issued
Array ( [id] => 16294766 [patent_doc_number] => 10771630 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-08 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 16/597651 [patent_app_country] => US [patent_app_date] => 2019-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4878 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16597651 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/597651
Systems and methods for intercepting communications Oct 8, 2019 Issued
Array ( [id] => 17167325 [patent_doc_number] => 11153440 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-19 [patent_title] => Systems and methods for flexible and extensible contact center routing [patent_app_type] => utility [patent_app_number] => 16/595234 [patent_app_country] => US [patent_app_date] => 2019-10-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 22 [patent_no_of_words] => 8259 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 24 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16595234 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/595234
Systems and methods for flexible and extensible contact center routing Oct 6, 2019 Issued
Array ( [id] => 15690249 [patent_doc_number] => 20200099788 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-03-26 [patent_title] => CONTEXT DATA MANAGEMENT INTERFACE FOR CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/577163 [patent_app_country] => US [patent_app_date] => 2019-09-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17224 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16577163 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/577163
Context data management interface for contact center Sep 19, 2019 Issued
Array ( [id] => 16713856 [patent_doc_number] => 20210081003 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => INTERACTIVE DISPLAY SYSTEM WITH MULTIFUNCTIONAL PRIVACY SWITCH [patent_app_type] => utility [patent_app_number] => 16/574988 [patent_app_country] => US [patent_app_date] => 2019-09-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11239 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16574988 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/574988
INTERACTIVE DISPLAY SYSTEM WITH MULTIFUNCTIONAL PRIVACY SWITCH Sep 17, 2019 Abandoned
Array ( [id] => 15353821 [patent_doc_number] => 20200014802 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-09 [patent_title] => MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE [patent_app_type] => utility [patent_app_number] => 16/573742 [patent_app_country] => US [patent_app_date] => 2019-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27023 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16573742 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/573742
Matching using agent/caller sensitivity to performance Sep 16, 2019 Issued
Array ( [id] => 16472864 [patent_doc_number] => 20200374402 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-26 [patent_title] => GENERATING AND PROVIDING ESTIMATED WAIT TIME OPTIONS IN CONTACT CENTERS [patent_app_type] => utility [patent_app_number] => 16/550987 [patent_app_country] => US [patent_app_date] => 2019-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8785 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 80 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16550987 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/550987
GENERATING AND PROVIDING ESTIMATED WAIT TIME OPTIONS IN CONTACT CENTERS Aug 25, 2019 Abandoned
Array ( [id] => 16472859 [patent_doc_number] => 20200374397 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-26 [patent_title] => GENERATING INTELLIGENT CONTACT ROUTING CONFIGURATIONS [patent_app_type] => utility [patent_app_number] => 16/549578 [patent_app_country] => US [patent_app_date] => 2019-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7766 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16549578 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/549578
GENERATING INTELLIGENT CONTACT ROUTING CONFIGURATIONS Aug 22, 2019 Abandoned
Array ( [id] => 15640681 [patent_doc_number] => 10593341 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-03-17 [patent_title] => Coding of multiple audio signals [patent_app_type] => utility [patent_app_number] => 16/547226 [patent_app_country] => US [patent_app_date] => 2019-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 17385 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16547226 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/547226
Coding of multiple audio signals Aug 20, 2019 Issued
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