Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15825559 [patent_doc_number] => 10637991 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-28 [patent_title] => Systems and methods for intelligent routing call center solutions [patent_app_type] => utility [patent_app_number] => 16/542587 [patent_app_country] => US [patent_app_date] => 2019-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8370 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16542587 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/542587
Systems and methods for intelligent routing call center solutions Aug 15, 2019 Issued
Array ( [id] => 18767871 [patent_doc_number] => 11818290 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-14 [patent_title] => System and method for automatic agent assistance based on real-time metrics [patent_app_type] => utility [patent_app_number] => 16/537338 [patent_app_country] => US [patent_app_date] => 2019-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6585 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16537338 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/537338
System and method for automatic agent assistance based on real-time metrics Aug 8, 2019 Issued
Array ( [id] => 16265804 [patent_doc_number] => 10757260 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-08-25 [patent_title] => Techniques for estimating expected performance in a task assignment system [patent_app_type] => utility [patent_app_number] => 16/527588 [patent_app_country] => US [patent_app_date] => 2019-07-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 12015 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16527588 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/527588
Techniques for estimating expected performance in a task assignment system Jul 30, 2019 Issued
Array ( [id] => 15126173 [patent_doc_number] => 20190349720 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-14 [patent_title] => Apparatus and Method for Voice Call Initiated Texting Session [patent_app_type] => utility [patent_app_number] => 16/522177 [patent_app_country] => US [patent_app_date] => 2019-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9101 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16522177 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/522177
Apparatus and method for voice call initiated texting session Jul 24, 2019 Issued
Array ( [id] => 19445534 [patent_doc_number] => 12095836 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-09-17 [patent_title] => Computer-implemented method for emulating a physical, open-office environment, UC application for carrying out the method, and communication for real-time communication and collaboration [patent_app_type] => utility [patent_app_number] => 17/626197 [patent_app_country] => US [patent_app_date] => 2019-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 4405 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 223 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17626197 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/626197
Computer-implemented method for emulating a physical, open-office environment, UC application for carrying out the method, and communication for real-time communication and collaboration Jul 24, 2019 Issued
Array ( [id] => 17531037 [patent_doc_number] => 11303756 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-12 [patent_title] => System and method for auto-initiating conference calls from a user device [patent_app_type] => utility [patent_app_number] => 16/512185 [patent_app_country] => US [patent_app_date] => 2019-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10788 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 226 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16512185 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/512185
System and method for auto-initiating conference calls from a user device Jul 14, 2019 Issued
Array ( [id] => 18913688 [patent_doc_number] => 11876687 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-16 [patent_title] => Telecommunication call emulation [patent_app_type] => utility [patent_app_number] => 16/962826 [patent_app_country] => US [patent_app_date] => 2019-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10195 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16962826 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/962826
Telecommunication call emulation Jul 11, 2019 Issued
Array ( [id] => 18951955 [patent_doc_number] => 11895267 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-06 [patent_title] => Number management system, number management method, number management device and number management program [patent_app_type] => utility [patent_app_number] => 17/623113 [patent_app_country] => US [patent_app_date] => 2019-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 12996 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 446 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17623113 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/623113
Number management system, number management method, number management device and number management program Jun 30, 2019 Issued
Array ( [id] => 14987853 [patent_doc_number] => 10447858 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-15 [patent_title] => Verification process for text-based communication channels [patent_app_type] => utility [patent_app_number] => 16/449555 [patent_app_country] => US [patent_app_date] => 2019-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 19419 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16449555 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/449555
Verification process for text-based communication channels Jun 23, 2019 Issued
Array ( [id] => 17264405 [patent_doc_number] => 20210377390 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-02 [patent_title] => DIALOGUE SYSTEM [patent_app_type] => utility [patent_app_number] => 17/286764 [patent_app_country] => US [patent_app_date] => 2019-06-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8806 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17286764 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/286764
Dialogue system Jun 18, 2019 Issued
Array ( [id] => 16897449 [patent_doc_number] => 11039014 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-15 [patent_title] => Relationship determination system [patent_app_type] => utility [patent_app_number] => 16/440357 [patent_app_country] => US [patent_app_date] => 2019-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8475 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 193 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16440357 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/440357
Relationship determination system Jun 12, 2019 Issued
Array ( [id] => 15506063 [patent_doc_number] => 20200053220 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-02-13 [patent_title] => Predictive Cross-Platform System [patent_app_type] => utility [patent_app_number] => 16/431102 [patent_app_country] => US [patent_app_date] => 2019-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16756 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16431102 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/431102
Predictive cross-platform system Jun 3, 2019 Issued
Array ( [id] => 15152379 [patent_doc_number] => 20190354667 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-21 [patent_title] => METHOD FOR THE GENERATION OF PERSONALIZED PROFILE PACKAGE DATA IN INTEGRATED CIRCUIT CARDS [patent_app_type] => utility [patent_app_number] => 16/414120 [patent_app_country] => US [patent_app_date] => 2019-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4883 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16414120 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/414120
Method for the generation of personalized profile package data in integrated circuit cards May 15, 2019 Issued
Array ( [id] => 17108523 [patent_doc_number] => 11128755 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-09-21 [patent_title] => Shared call state for related calls [patent_app_type] => utility [patent_app_number] => 16/408297 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 14628 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 22 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16408297 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/408297
Shared call state for related calls May 8, 2019 Issued
Array ( [id] => 15187119 [patent_doc_number] => 20190364151 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-28 [patent_title] => CALL DISTRIBUTION APPARATUS, CALL DISTRIBUTION METHOD, AND PROGRAM [patent_app_type] => utility [patent_app_number] => 16/384980 [patent_app_country] => US [patent_app_date] => 2019-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4431 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16384980 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/384980
CALL DISTRIBUTION APPARATUS, CALL DISTRIBUTION METHOD, AND PROGRAM Apr 15, 2019 Abandoned
Array ( [id] => 16134867 [patent_doc_number] => 10701218 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-06-30 [patent_title] => System and method for dynamic multifactor routing [patent_app_type] => utility [patent_app_number] => 16/377073 [patent_app_country] => US [patent_app_date] => 2019-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 21075 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 265 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16377073 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/377073
System and method for dynamic multifactor routing Apr 4, 2019 Issued
Array ( [id] => 15318179 [patent_doc_number] => 10523817 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-31 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/373142 [patent_app_country] => US [patent_app_date] => 2019-04-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 8959 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16373142 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/373142
Methods for linking recommendations Apr 1, 2019 Issued
Array ( [id] => 14705563 [patent_doc_number] => 10380532 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-08-13 [patent_title] => Establishing a target handle time for a communication in a contact center [patent_app_type] => utility [patent_app_number] => 16/369158 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 19933 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16369158 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/369158
Establishing a target handle time for a communication in a contact center Mar 28, 2019 Issued
Array ( [id] => 16480876 [patent_doc_number] => 10855842 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-01 [patent_title] => Mechanisms for scheduling outbound calls from call centers [patent_app_type] => utility [patent_app_number] => 16/367369 [patent_app_country] => US [patent_app_date] => 2019-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 14 [patent_no_of_words] => 6152 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 381 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16367369 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/367369
Mechanisms for scheduling outbound calls from call centers Mar 27, 2019 Issued
Array ( [id] => 14590173 [patent_doc_number] => 20190222695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE [patent_app_type] => utility [patent_app_number] => 16/359649 [patent_app_country] => US [patent_app_date] => 2019-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26998 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16359649 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/359649
Matching using agent/caller sensitivity to performance Mar 19, 2019 Issued
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