Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15675481 [patent_doc_number] => 10601991 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-24 [patent_title] => System and method of real-time automated determination of problem interactions [patent_app_type] => utility [patent_app_number] => 16/356601 [patent_app_country] => US [patent_app_date] => 2019-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5417 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16356601 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/356601
System and method of real-time automated determination of problem interactions Mar 17, 2019 Issued
Array ( [id] => 17019501 [patent_doc_number] => 11089158 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-08-10 [patent_title] => Contact center customization in data communications systems [patent_app_type] => utility [patent_app_number] => 16/351351 [patent_app_country] => US [patent_app_date] => 2019-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7875 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 264 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16351351 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/351351
Contact center customization in data communications systems Mar 11, 2019 Issued
Array ( [id] => 14590175 [patent_doc_number] => 20190222696 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => Task Assignments to Workers [patent_app_type] => utility [patent_app_number] => 16/282402 [patent_app_country] => US [patent_app_date] => 2019-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10837 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16282402 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/282402
Task assignments to workers Feb 21, 2019 Issued
Array ( [id] => 16256108 [patent_doc_number] => 20200265483 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-08-20 [patent_title] => DIALOGUE MONITORING AND COMMUNICATIONS SYSTEM USING ARTIFICIAL INTELLIGENCE (AI) BASED ANALYTICS [patent_app_type] => utility [patent_app_number] => 16/279743 [patent_app_country] => US [patent_app_date] => 2019-02-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8398 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16279743 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/279743
Dialogue monitoring and communications system using artificial intelligence (AI) based analytics Feb 18, 2019 Issued
Array ( [id] => 14830389 [patent_doc_number] => 10412221 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-10 [patent_title] => Verification process for text-based communication channels [patent_app_type] => utility [patent_app_number] => 16/276854 [patent_app_country] => US [patent_app_date] => 2019-02-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 19385 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16276854 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/276854
Verification process for text-based communication channels Feb 14, 2019 Issued
Array ( [id] => 14606083 [patent_doc_number] => 10356244 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-07-16 [patent_title] => Automated predictive call routing using reinforcement learning [patent_app_type] => utility [patent_app_number] => 16/271541 [patent_app_country] => US [patent_app_date] => 2019-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7180 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 288 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16271541 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/271541
Automated predictive call routing using reinforcement learning Feb 7, 2019 Issued
Array ( [id] => 17457179 [patent_doc_number] => 11272054 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-03-08 [patent_title] => Aided call transfer system [patent_app_type] => utility [patent_app_number] => 16/270405 [patent_app_country] => US [patent_app_date] => 2019-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7851 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 238 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16270405 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/270405
Aided call transfer system Feb 6, 2019 Issued
Array ( [id] => 18796562 [patent_doc_number] => 11830380 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-28 [patent_title] => System and method for social learning utilizing user devices [patent_app_type] => utility [patent_app_number] => 16/244503 [patent_app_country] => US [patent_app_date] => 2019-01-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 9838 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 236 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16244503 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/244503
System and method for social learning utilizing user devices Jan 9, 2019 Issued
Array ( [id] => 14316383 [patent_doc_number] => 20190147895 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-05-16 [patent_title] => CODING OF MULTIPLE AUDIO SIGNALS [patent_app_type] => utility [patent_app_number] => 16/245161 [patent_app_country] => US [patent_app_date] => 2019-01-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17368 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -26 [patent_words_short_claim] => 36 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16245161 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/245161
Coding of multiple audio signals Jan 9, 2019 Issued
Array ( [id] => 17531032 [patent_doc_number] => 11303751 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-12 [patent_title] => Devices and methods for facilitating quality assurance in contact centers [patent_app_type] => utility [patent_app_number] => 16/241918 [patent_app_country] => US [patent_app_date] => 2019-01-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6964 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16241918 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/241918
Devices and methods for facilitating quality assurance in contact centers Jan 6, 2019 Issued
Array ( [id] => 15477841 [patent_doc_number] => 10554817 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-02-04 [patent_title] => Automation of contact workflow and automated service agents in contact center system [patent_app_type] => utility [patent_app_number] => 16/218241 [patent_app_country] => US [patent_app_date] => 2018-12-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 23921 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16218241 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/218241
Automation of contact workflow and automated service agents in contact center system Dec 11, 2018 Issued
Array ( [id] => 16023609 [patent_doc_number] => 20200186648 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-06-11 [patent_title] => OBJECT ORIENTED CALL MANAGEMENT [patent_app_type] => utility [patent_app_number] => 16/210462 [patent_app_country] => US [patent_app_date] => 2018-12-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10903 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16210462 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/210462
Object oriented call management Dec 4, 2018 Issued
Array ( [id] => 14353395 [patent_doc_number] => 20190158671 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-05-23 [patent_title] => SYSTEMS AND METHODS FOR COMMUNICATION ROUTING [patent_app_type] => utility [patent_app_number] => 16/194188 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20325 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16194188 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/194188
Systems and methods for communication routing Nov 15, 2018 Issued
Array ( [id] => 19212907 [patent_doc_number] => 12001972 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-04 [patent_title] => Semantic inferencing in customer relationship management [patent_app_type] => utility [patent_app_number] => 16/177423 [patent_app_country] => US [patent_app_date] => 2018-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 16455 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16177423 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/177423
Semantic inferencing in customer relationship management Oct 30, 2018 Issued
Array ( [id] => 13999259 [patent_doc_number] => 20190068787 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-28 [patent_title] => TECHNIQUES FOR ESTIMATING EXPECTED PERFORMANCE IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/173997 [patent_app_country] => US [patent_app_date] => 2018-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11985 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 187 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16173997 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/173997
Techniques for estimating expected performance in a task assignment system Oct 28, 2018 Issued
Array ( [id] => 15402949 [patent_doc_number] => 10542142 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-21 [patent_title] => Apparatus and method for accessing contact lists on an electronic device that is unavailable or unusable [patent_app_type] => utility [patent_app_number] => 16/172355 [patent_app_country] => US [patent_app_date] => 2018-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7619 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16172355 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/172355
Apparatus and method for accessing contact lists on an electronic device that is unavailable or unusable Oct 25, 2018 Issued
Array ( [id] => 14066175 [patent_doc_number] => 10237408 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-03-19 [patent_title] => Establishing a target handle time for a communication in a contact center using analytics [patent_app_type] => utility [patent_app_number] => 16/171938 [patent_app_country] => US [patent_app_date] => 2018-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 21588 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16171938 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/171938
Establishing a target handle time for a communication in a contact center using analytics Oct 25, 2018 Issued
Array ( [id] => 14335455 [patent_doc_number] => 10298761 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-21 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 16/154998 [patent_app_country] => US [patent_app_date] => 2018-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 8962 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16154998 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/154998
Methods for linking recommendations Oct 8, 2018 Issued
Array ( [id] => 13911697 [patent_doc_number] => 20190045053 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-07 [patent_title] => SYSTEM AND METHOD FOR PROVIDING SELF-SERVICE WHILE ON HOLD DURING A CUSTOMER INTERACTION [patent_app_type] => utility [patent_app_number] => 16/155099 [patent_app_country] => US [patent_app_date] => 2018-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7243 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16155099 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/155099
System and method for providing self-service while on hold during a customer interaction Oct 8, 2018 Issued
Array ( [id] => 14646367 [patent_doc_number] => 10367941 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-07-30 [patent_title] => Apparatus, method, and computer program for optimizing communication [patent_app_type] => utility [patent_app_number] => 16/149784 [patent_app_country] => US [patent_app_date] => 2018-10-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2977 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16149784 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/149784
Apparatus, method, and computer program for optimizing communication Oct 1, 2018 Issued
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