Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 13895951 [patent_doc_number] => 10200537 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-02-05 [patent_title] => Queueing communications for a contact center [patent_app_type] => utility [patent_app_number] => 16/140720 [patent_app_country] => US [patent_app_date] => 2018-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27174 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 576 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16140720 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/140720
Queueing communications for a contact center Sep 24, 2018 Issued
Array ( [id] => 16897656 [patent_doc_number] => 11039224 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-15 [patent_title] => Telecommunication appliance having high density embedded pluggable optics [patent_app_type] => utility [patent_app_number] => 16/116580 [patent_app_country] => US [patent_app_date] => 2018-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6381 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 249 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16116580 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/116580
Telecommunication appliance having high density embedded pluggable optics Aug 28, 2018 Issued
Array ( [id] => 16480878 [patent_doc_number] => 10855844 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-01 [patent_title] => Learning based metric determination for service sessions [patent_app_type] => utility [patent_app_number] => 16/107228 [patent_app_country] => US [patent_app_date] => 2018-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11851 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16107228 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/107228
Learning based metric determination for service sessions Aug 20, 2018 Issued
Array ( [id] => 13203735 [patent_doc_number] => 10116798 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-30 [patent_title] => Queueing communications for a contact center [patent_app_type] => utility [patent_app_number] => 16/054511 [patent_app_country] => US [patent_app_date] => 2018-08-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27151 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 232 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16054511 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/054511
Queueing communications for a contact center Aug 2, 2018 Issued
Array ( [id] => 16434147 [patent_doc_number] => 10834253 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-10 [patent_title] => System and method for protecting user information that is associated with a shipment [patent_app_type] => utility [patent_app_number] => 16/051198 [patent_app_country] => US [patent_app_date] => 2018-07-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15265 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16051198 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/051198
System and method for protecting user information that is associated with a shipment Jul 30, 2018 Issued
Array ( [id] => 16070137 [patent_doc_number] => 10694041 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-06-23 [patent_title] => Analytics-guided call routing with third party [patent_app_type] => utility [patent_app_number] => 16/046227 [patent_app_country] => US [patent_app_date] => 2018-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7463 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16046227 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/046227
Analytics-guided call routing with third party Jul 25, 2018 Issued
Array ( [id] => 15017833 [patent_doc_number] => 10455092 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-22 [patent_title] => Systems and methods for intercepting communications [patent_app_type] => utility [patent_app_number] => 16/039018 [patent_app_country] => US [patent_app_date] => 2018-07-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 4856 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16039018 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/039018
Systems and methods for intercepting communications Jul 17, 2018 Issued
Array ( [id] => 15706041 [patent_doc_number] => 10609217 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-03-31 [patent_title] => Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof [patent_app_type] => utility [patent_app_number] => 16/033358 [patent_app_country] => US [patent_app_date] => 2018-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 7726 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 246 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16033358 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/033358
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Jul 11, 2018 Issued
Array ( [id] => 15334711 [patent_doc_number] => 20200007685 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-02 [patent_title] => PRIORITIZATION OF ROUTING FOR ESCALATED COMMUNICATION SESSIONS IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/021586 [patent_app_country] => US [patent_app_date] => 2018-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6243 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16021586 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/021586
PRIORITIZATION OF ROUTING FOR ESCALATED COMMUNICATION SESSIONS IN A CONTACT CENTER Jun 27, 2018 Abandoned
Array ( [id] => 13437629 [patent_doc_number] => 20180270357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-20 [patent_title] => MATCHING USING AGENT/CALLER SENSITIVITY TO PERFORMANCE [patent_app_type] => utility [patent_app_number] => 15/987287 [patent_app_country] => US [patent_app_date] => 2018-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26967 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15987287 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/987287
Matching using agent/caller sensitivity to performance May 22, 2018 Issued
Array ( [id] => 13666527 [patent_doc_number] => 10163433 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-12-25 [patent_title] => Acoustic comfort in the passenger compartment of a motor vehicle [patent_app_type] => utility [patent_app_number] => 15/975088 [patent_app_country] => US [patent_app_date] => 2018-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 2593 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 459 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15975088 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/975088
Acoustic comfort in the passenger compartment of a motor vehicle May 8, 2018 Issued
Array ( [id] => 15125687 [patent_doc_number] => 20190349477 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-14 [patent_title] => METHOD, SYSTEM AND BOT ARCHITECTURE FOR AUTOMATICALLY SENDING A USER CONTENT, THAT IS RESPONSIVE TO USER MESSAGES FROM THAT USER, TO SOLICIT ADDITIONAL INFORMATION FROM THAT USER [patent_app_type] => utility [patent_app_number] => 15/974526 [patent_app_country] => US [patent_app_date] => 2018-05-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17676 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15974526 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/974526
Method, system and bot architecture for automatically sending a user content, that is responsive to user messages from that user, to solicit additional information from that user May 7, 2018 Issued
Array ( [id] => 14988429 [patent_doc_number] => 10448151 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-15 [patent_title] => Multi-microphone system and method [patent_app_type] => utility [patent_app_number] => 15/970931 [patent_app_country] => US [patent_app_date] => 2018-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 17988 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 249 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15970931 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/970931
Multi-microphone system and method May 3, 2018 Issued
Array ( [id] => 15002367 [patent_doc_number] => 20190320141 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-10-17 [patent_title] => Method for initiating and organizing video calls in which video effects apply to video streams captured by cameras on users' devices [patent_app_type] => utility [patent_app_number] => 15/954635 [patent_app_country] => US [patent_app_date] => 2018-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3364 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 370 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15954635 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/954635
Method for initiating and organizing video calls in which video effects apply to video streams captured by cameras on users' devices Apr 16, 2018 Abandoned
Array ( [id] => 13366011 [patent_doc_number] => 20180234546 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => SELECTIVE MAPPING OF CALLERS IN A CALL CENTER ROUTING SYSTEM [patent_app_type] => utility [patent_app_number] => 15/952843 [patent_app_country] => US [patent_app_date] => 2018-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6876 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 179 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15952843 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/952843
Selective mapping of callers in a call center routing system Apr 12, 2018 Issued
Array ( [id] => 16449597 [patent_doc_number] => 10841534 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-11-17 [patent_title] => Real-world awareness for virtual reality [patent_app_type] => utility [patent_app_number] => 15/951685 [patent_app_country] => US [patent_app_date] => 2018-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 11039 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15951685 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/951685
Real-world awareness for virtual reality Apr 11, 2018 Issued
Array ( [id] => 14845183 [patent_doc_number] => 20190280992 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-12 [patent_title] => Intelligent Apparatus and Method for Responding to Text Messages [patent_app_type] => utility [patent_app_number] => 15/947084 [patent_app_country] => US [patent_app_date] => 2018-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5978 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15947084 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/947084
Intelligent apparatus and method for responding to text messages Apr 5, 2018 Issued
Array ( [id] => 15736503 [patent_doc_number] => 10616703 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-07 [patent_title] => MEMS sound transducer element and method for producing a MEMS sound transducer element [patent_app_type] => utility [patent_app_number] => 15/946443 [patent_app_country] => US [patent_app_date] => 2018-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 28 [patent_no_of_words] => 8251 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15946443 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/946443
MEMS sound transducer element and method for producing a MEMS sound transducer element Apr 4, 2018 Issued
Array ( [id] => 14971417 [patent_doc_number] => 20190313187 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-10-10 [patent_title] => CONTROLLING THE DIRECTION OF A MICROPHONE ARRAY BEAM IN A VIDEO CONFERENCING SYSTEM [patent_app_type] => utility [patent_app_number] => 15/945893 [patent_app_country] => US [patent_app_date] => 2018-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5450 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 68 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15945893 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/945893
Controlling the direction of a microphone array beam in a video conferencing system Apr 4, 2018 Issued
Array ( [id] => 16070129 [patent_doc_number] => 10694037 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-06-23 [patent_title] => System and method for automatically validating agent implementation of training material [patent_app_type] => utility [patent_app_number] => 15/938586 [patent_app_country] => US [patent_app_date] => 2018-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9198 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 213 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15938586 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/938586
System and method for automatically validating agent implementation of training material Mar 27, 2018 Issued
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