Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 13597581 [patent_doc_number] => 20180350339 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-06 [patent_title] => ACOUSTIC PROCESSOR [patent_app_type] => utility [patent_app_number] => 15/935348 [patent_app_country] => US [patent_app_date] => 2018-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6173 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 77 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15935348 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/935348
Acoustic processor Mar 25, 2018 Issued
Array ( [id] => 14400453 [patent_doc_number] => 10313526 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-04 [patent_title] => Mechanism for work assignment in a graph-based contact center [patent_app_type] => utility [patent_app_number] => 15/928487 [patent_app_country] => US [patent_app_date] => 2018-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 15712 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 191 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15928487 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/928487
Mechanism for work assignment in a graph-based contact center Mar 21, 2018 Issued
Array ( [id] => 13864571 [patent_doc_number] => 10194028 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-29 [patent_title] => Graphical user interface for configuring contact center routing strategies [patent_app_type] => utility [patent_app_number] => 15/910828 [patent_app_country] => US [patent_app_date] => 2018-03-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 86 [patent_figures_cnt] => 87 [patent_no_of_words] => 39384 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 290 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15910828 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/910828
Graphical user interface for configuring contact center routing strategies Mar 1, 2018 Issued
Array ( [id] => 14755069 [patent_doc_number] => 20190260708 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-22 [patent_title] => TEXT-BASED TELEPHONIC SYSTEM [patent_app_type] => utility [patent_app_number] => 15/900990 [patent_app_country] => US [patent_app_date] => 2018-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2852 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15900990 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/900990
TEXT-BASED TELEPHONIC SYSTEM Feb 20, 2018 Abandoned
Array ( [id] => 13757395 [patent_doc_number] => 10171663 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-01-01 [patent_title] => Establishing a target handle time for a communication in a contact center using analytics [patent_app_type] => utility [patent_app_number] => 15/897800 [patent_app_country] => US [patent_app_date] => 2018-02-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 21556 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15897800 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/897800
Establishing a target handle time for a communication in a contact center using analytics Feb 14, 2018 Issued
Array ( [id] => 14693721 [patent_doc_number] => 20190245976 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-08 [patent_title] => AGENT SELECTION IN A CONTACT CENTER BASED ON LIKELIHOOD OF A COMMUNICATION CHANGING MODES [patent_app_type] => utility [patent_app_number] => 15/889981 [patent_app_country] => US [patent_app_date] => 2018-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5578 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15889981 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/889981
AGENT SELECTION IN A CONTACT CENTER BASED ON LIKELIHOOD OF A COMMUNICATION CHANGING MODES Feb 5, 2018 Abandoned
Array ( [id] => 12853621 [patent_doc_number] => 20180176381 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-21 [patent_title] => SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION [patent_app_type] => utility [patent_app_number] => 15/887878 [patent_app_country] => US [patent_app_date] => 2018-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6438 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 30 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15887878 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/887878
System and method for scalable interaction prioritization Feb 1, 2018 Issued
Array ( [id] => 13757413 [patent_doc_number] => 10171672 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-01 [patent_title] => System and method for dynamic call diversion [patent_app_type] => utility [patent_app_number] => 15/887505 [patent_app_country] => US [patent_app_date] => 2018-02-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 5270 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15887505 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/887505
System and method for dynamic call diversion Feb 1, 2018 Issued
Array ( [id] => 13148025 [patent_doc_number] => 10091361 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-02 [patent_title] => Queueing communications for a contact center [patent_app_type] => utility [patent_app_number] => 15/875288 [patent_app_country] => US [patent_app_date] => 2018-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27115 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 218 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15875288 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/875288
Queueing communications for a contact center Jan 18, 2018 Issued
Array ( [id] => 12697240 [patent_doc_number] => 20180124246 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-03 [patent_title] => SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE [patent_app_type] => utility [patent_app_number] => 15/856131 [patent_app_country] => US [patent_app_date] => 2017-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11717 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15856131 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/856131
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE Dec 27, 2017 Abandoned
Array ( [id] => 14207553 [patent_doc_number] => 10270911 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-04-23 [patent_title] => Verification process for text-based communication channels [patent_app_type] => utility [patent_app_number] => 15/846813 [patent_app_country] => US [patent_app_date] => 2017-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 19348 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15846813 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/846813
Verification process for text-based communication channels Dec 18, 2017 Issued
Array ( [id] => 13976211 [patent_doc_number] => 10217468 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-02-26 [patent_title] => Coding of multiple audio signals [patent_app_type] => utility [patent_app_number] => 15/836604 [patent_app_country] => US [patent_app_date] => 2017-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 17335 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15836604 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/836604
Coding of multiple audio signals Dec 7, 2017 Issued
Array ( [id] => 12237097 [patent_doc_number] => 20180069960 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-08 [patent_title] => 'Computer-Implemented System And Method For Efficiently Facilitating Appointments Within A Call Center Via An Automatic Call Distributor' [patent_app_type] => utility [patent_app_number] => 15/811551 [patent_app_country] => US [patent_app_date] => 2017-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6674 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15811551 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/811551
Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor Nov 12, 2017 Issued
Array ( [id] => 14287813 [patent_doc_number] => 20190141191 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-05-09 [patent_title] => CALL AND CONTACT SERVICE CENTER PARTIAL SERVICE AUTOMATION [patent_app_type] => utility [patent_app_number] => 15/803376 [patent_app_country] => US [patent_app_date] => 2017-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3687 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15803376 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/803376
Call and contact service center partial service automation Nov 2, 2017 Issued
Array ( [id] => 13771743 [patent_doc_number] => 10178227 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-08 [patent_title] => Personalizing the audio visual experience during telecommunications [patent_app_type] => utility [patent_app_number] => 15/793218 [patent_app_country] => US [patent_app_date] => 2017-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5929 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15793218 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/793218
Personalizing the audio visual experience during telecommunications Oct 24, 2017 Issued
Array ( [id] => 12224961 [patent_doc_number] => 20180063322 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-01 [patent_title] => 'ELECTRONIC DEVICE AND METHOD FOR CALL BACK NOTIFICATION SERVICE' [patent_app_type] => utility [patent_app_number] => 15/689658 [patent_app_country] => US [patent_app_date] => 2017-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7504 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15689658 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/689658
Electronic device and method for call back notification service Aug 28, 2017 Issued
Array ( [id] => 15141995 [patent_doc_number] => 10484501 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-11-19 [patent_title] => Intelligent subscriber profile control and management [patent_app_type] => utility [patent_app_number] => 15/688665 [patent_app_country] => US [patent_app_date] => 2017-08-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10263 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15688665 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/688665
Intelligent subscriber profile control and management Aug 27, 2017 Issued
Array ( [id] => 13964799 [patent_doc_number] => 20190058744 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-21 [patent_title] => SYSTEMS AND METHODS FOR PROVIDING AUTOMATED PROGRESS UPDATES IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 15/679575 [patent_app_country] => US [patent_app_date] => 2017-08-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12507 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15679575 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/679575
Systems and methods for providing automated progress updates in a contact center Aug 16, 2017 Issued
Array ( [id] => 12182696 [patent_doc_number] => 20180041632 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-02-08 [patent_title] => 'CUSTOMIZABLE PRESENCE-BASED RECIPIENT AVAILABLE NOTIFICATION' [patent_app_type] => utility [patent_app_number] => 15/668076 [patent_app_country] => US [patent_app_date] => 2017-08-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 3544 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15668076 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/668076
CUSTOMIZABLE PRESENCE-BASED RECIPIENT AVAILABLE NOTIFICATION Aug 2, 2017 Abandoned
Array ( [id] => 12055610 [patent_doc_number] => 20170331953 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-16 [patent_title] => 'SYSTEMS AND METHODS FOR LEAD ROUTING' [patent_app_type] => utility [patent_app_number] => 15/666043 [patent_app_country] => US [patent_app_date] => 2017-08-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 21773 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15666043 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/666043
Systems and methods for lead routing Jul 31, 2017 Issued
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