Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12027866 [patent_doc_number] => 20170317965 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'SOCIAL MEDIA FEEDBACK FOR ROUTING USER COMMUNICATIONS' [patent_app_type] => utility [patent_app_number] => 15/652182 [patent_app_country] => US [patent_app_date] => 2017-07-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 34680 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15652182 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/652182
Social media feedback for routing user communications Jul 16, 2017 Issued
Array ( [id] => 13203729 [patent_doc_number] => 10116795 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-30 [patent_title] => Techniques for estimating expected performance in a task assignment system [patent_app_type] => utility [patent_app_number] => 15/648788 [patent_app_country] => US [patent_app_date] => 2017-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 11970 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15648788 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/648788
Techniques for estimating expected performance in a task assignment system Jul 12, 2017 Issued
Array ( [id] => 13216959 [patent_doc_number] => 10122860 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-06 [patent_title] => Techniques for estimating expected performance in a task assignment system [patent_app_type] => utility [patent_app_number] => 15/645277 [patent_app_country] => US [patent_app_date] => 2017-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 11935 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 198 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15645277 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/645277
Techniques for estimating expected performance in a task assignment system Jul 9, 2017 Issued
Array ( [id] => 13797295 [patent_doc_number] => 20190012186 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-01-10 [patent_title] => DETERMINING A STARTUP CONDITION IN A DORMANT STATE OF A MOBILE ELECTRONIC DEVICE TO AFFECT AN INITIAL ACTIVE STATE OF THE DEVICE IN A TRANSITION TO AN ACTIVE STATE [patent_app_type] => utility [patent_app_number] => 15/644114 [patent_app_country] => US [patent_app_date] => 2017-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8460 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15644114 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/644114
DETERMINING A STARTUP CONDITION IN A DORMANT STATE OF A MOBILE ELECTRONIC DEVICE TO AFFECT AN INITIAL ACTIVE STATE OF THE DEVICE IN A TRANSITION TO AN ACTIVE STATE Jul 6, 2017 Abandoned
Array ( [id] => 14299693 [patent_doc_number] => 10289974 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-14 [patent_title] => Establishing a target handle time for a communication in a contact center [patent_app_type] => utility [patent_app_number] => 15/631190 [patent_app_country] => US [patent_app_date] => 2017-06-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 19895 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15631190 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/631190
Establishing a target handle time for a communication in a contact center Jun 22, 2017 Issued
Array ( [id] => 15252353 [patent_doc_number] => 10511713 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-17 [patent_title] => Identifying recorded call data segments of interest [patent_app_type] => utility [patent_app_number] => 15/621006 [patent_app_country] => US [patent_app_date] => 2017-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 6090 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 267 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15621006 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/621006
Identifying recorded call data segments of interest Jun 12, 2017 Issued
Array ( [id] => 11968542 [patent_doc_number] => 20170272695 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-09-21 [patent_title] => 'SEAMLESS CALL TRANSITIONS WITH PRE-ESCALATION PARTICIPATION CONFIRMATION' [patent_app_type] => utility [patent_app_number] => 15/611609 [patent_app_country] => US [patent_app_date] => 2017-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 26 [patent_figures_cnt] => 26 [patent_no_of_words] => 19119 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15611609 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/611609
Seamless call transitions with pre-escalation participation confirmation May 31, 2017 Issued
Array ( [id] => 13133917 [patent_doc_number] => 10084909 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-09-25 [patent_title] => System and method for controlling free phone calls through an institutional phone system [patent_app_type] => utility [patent_app_number] => 15/489446 [patent_app_country] => US [patent_app_date] => 2017-04-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 4899 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 171 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15489446 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/489446
System and method for controlling free phone calls through an institutional phone system Apr 16, 2017 Issued
Array ( [id] => 13190407 [patent_doc_number] => 10110747 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-10-23 [patent_title] => Activities assignment optimization for multi-skill contact center [patent_app_type] => utility [patent_app_number] => 15/470768 [patent_app_country] => US [patent_app_date] => 2017-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 12 [patent_no_of_words] => 8110 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 228 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15470768 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/470768
Activities assignment optimization for multi-skill contact center Mar 26, 2017 Issued
Array ( [id] => 16480879 [patent_doc_number] => 10855845 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-12-01 [patent_title] => Processing sensitive information by a contact centre [patent_app_type] => utility [patent_app_number] => 16/085723 [patent_app_country] => US [patent_app_date] => 2017-03-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 6 [patent_no_of_words] => 2334 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 248 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16085723 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/085723
Processing sensitive information by a contact centre Mar 15, 2017 Issued
Array ( [id] => 13422151 [patent_doc_number] => 20180262618 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-13 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED PERFORMANCE MONITORING [patent_app_type] => utility [patent_app_number] => 15/452752 [patent_app_country] => US [patent_app_date] => 2017-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9663 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15452752 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/452752
System and method for automated performance monitoring Mar 7, 2017 Issued
Array ( [id] => 12215981 [patent_doc_number] => 09912807 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Communication device prompt selection' [patent_app_type] => utility [patent_app_number] => 15/431920 [patent_app_country] => US [patent_app_date] => 2017-02-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 1781 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15431920 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/431920
Communication device prompt selection Feb 13, 2017 Issued
Array ( [id] => 11667051 [patent_doc_number] => 20170155770 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-01 [patent_title] => 'SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION' [patent_app_type] => utility [patent_app_number] => 15/431308 [patent_app_country] => US [patent_app_date] => 2017-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6753 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15431308 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/431308
System and method for scalable interaction prioritization Feb 12, 2017 Issued
Array ( [id] => 11912433 [patent_doc_number] => 09781266 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-03 [patent_title] => 'Functions and associated communication capabilities for a speech analytics component to support agent compliance in a contact center' [patent_app_type] => utility [patent_app_number] => 15/426663 [patent_app_country] => US [patent_app_date] => 2017-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 9674 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15426663 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/426663
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a contact center Feb 6, 2017 Issued
Array ( [id] => 12041785 [patent_doc_number] => 09820034 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-11-14 [patent_title] => 'Sound device' [patent_app_type] => utility [patent_app_number] => 15/416998 [patent_app_country] => US [patent_app_date] => 2017-01-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 1201 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15416998 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/416998
Sound device Jan 25, 2017 Issued
Array ( [id] => 15736483 [patent_doc_number] => 10616693 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-07 [patent_title] => System and method for efficiency among devices [patent_app_type] => utility [patent_app_number] => 15/413403 [patent_app_country] => US [patent_app_date] => 2017-01-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 19 [patent_no_of_words] => 16156 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 177 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15413403 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/413403
System and method for efficiency among devices Jan 22, 2017 Issued
Array ( [id] => 11609587 [patent_doc_number] => 20170126893 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-04 [patent_title] => 'METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING' [patent_app_type] => utility [patent_app_number] => 15/409015 [patent_app_country] => US [patent_app_date] => 2017-01-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 4782 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15409015 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/409015
METHOD AND COMPUTER READABLE MEDIUM FOR GEOGRAPHIC AGENT ROUTING Jan 17, 2017 Abandoned
Array ( [id] => 11734049 [patent_doc_number] => 20170195492 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-06 [patent_title] => 'Task Assignments to Workers' [patent_app_type] => utility [patent_app_number] => 15/406673 [patent_app_country] => US [patent_app_date] => 2017-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11136 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15406673 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/406673
Task assignments to workers Jan 13, 2017 Issued
Array ( [id] => 11732573 [patent_doc_number] => 20170194017 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-06 [patent_title] => 'AUDIO PROCESSING DEVICE' [patent_app_type] => utility [patent_app_number] => 15/391980 [patent_app_country] => US [patent_app_date] => 2016-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7152 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391980 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/391980
Audio processing device Dec 27, 2016 Issued
Array ( [id] => 15429989 [patent_doc_number] => 10547942 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-28 [patent_title] => Control of electrodynamic speaker driver using a low-order non-linear model [patent_app_type] => utility [patent_app_number] => 15/391633 [patent_app_country] => US [patent_app_date] => 2016-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 3707 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391633 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/391633
Control of electrodynamic speaker driver using a low-order non-linear model Dec 26, 2016 Issued
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