Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9846436 [patent_doc_number] => 08948365 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-02-03 [patent_title] => 'Systems and methods for providing answering services' [patent_app_type] => utility [patent_app_number] => 14/215672 [patent_app_country] => US [patent_app_date] => 2014-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 7826 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 261 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14215672 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/215672
Systems and methods for providing answering services Mar 16, 2014 Issued
Array ( [id] => 9734437 [patent_doc_number] => 20140270147 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-09-18 [patent_title] => 'SYSTEM AND METHOD FOR A PREDICTIVE CUSTOMER EXPERIENCE' [patent_app_type] => utility [patent_app_number] => 14/204155 [patent_app_country] => US [patent_app_date] => 2014-03-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 4890 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14204155 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/204155
SYSTEM AND METHOD FOR A PREDICTIVE CUSTOMER EXPERIENCE Mar 10, 2014 Abandoned
Array ( [id] => 9893959 [patent_doc_number] => 20150049158 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-02-19 [patent_title] => 'SEAMLESS CALL TRANSITIONS' [patent_app_type] => utility [patent_app_number] => 14/201547 [patent_app_country] => US [patent_app_date] => 2014-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10056 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14201547 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/201547
SEAMLESS CALL TRANSITIONS Mar 6, 2014 Abandoned
Array ( [id] => 9819735 [patent_doc_number] => 08929534 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-01-06 [patent_title] => 'System, method, and computer readable medium for routing an agent to a preferred communications platform' [patent_app_type] => utility [patent_app_number] => 14/197926 [patent_app_country] => US [patent_app_date] => 2014-03-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5996 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14197926 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/197926
System, method, and computer readable medium for routing an agent to a preferred communications platform Mar 4, 2014 Issued
Array ( [id] => 9960082 [patent_doc_number] => 09008299 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-04-14 [patent_title] => 'Mutual assistance routing system for improved utilization of customer service resources' [patent_app_type] => utility [patent_app_number] => 14/192047 [patent_app_country] => US [patent_app_date] => 2014-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 31 [patent_figures_cnt] => 31 [patent_no_of_words] => 17171 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14192047 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/192047
Mutual assistance routing system for improved utilization of customer service resources Feb 26, 2014 Issued
Array ( [id] => 9684797 [patent_doc_number] => 20140241560 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-28 [patent_title] => 'HEADSET' [patent_app_type] => utility [patent_app_number] => 14/178426 [patent_app_country] => US [patent_app_date] => 2014-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7666 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14178426 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/178426
HEADSET Feb 11, 2014 Abandoned
Array ( [id] => 9655840 [patent_doc_number] => 20140226845 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-14 [patent_title] => 'Ported Speaker and Circuit Board' [patent_app_type] => utility [patent_app_number] => 14/178894 [patent_app_country] => US [patent_app_date] => 2014-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 3876 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14178894 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/178894
Ported speaker and circuit board Feb 11, 2014 Issued
Array ( [id] => 10625854 [patent_doc_number] => 09344815 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-05-17 [patent_title] => 'Method for augmenting hearing' [patent_app_type] => utility [patent_app_number] => 14/178067 [patent_app_country] => US [patent_app_date] => 2014-02-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12685 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 287 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14178067 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/178067
Method for augmenting hearing Feb 10, 2014 Issued
Array ( [id] => 10330460 [patent_doc_number] => 20150215463 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-30 [patent_title] => 'AGENT RATING PREDICTION AND ROUTING' [patent_app_type] => utility [patent_app_number] => 14/173610 [patent_app_country] => US [patent_app_date] => 2014-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7692 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14173610 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/173610
Agent rating prediction and routing Feb 4, 2014 Issued
Array ( [id] => 10330457 [patent_doc_number] => 20150215462 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-30 [patent_title] => 'CALL CENTER UPSELLING ON A USER PROFILE' [patent_app_type] => utility [patent_app_number] => 14/168072 [patent_app_country] => US [patent_app_date] => 2014-01-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 1928 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14168072 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/168072
CALL CENTER UPSELLING ON A USER PROFILE Jan 29, 2014 Abandoned
Array ( [id] => 9828833 [patent_doc_number] => 08938065 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-01-20 [patent_title] => 'Real time feedback of script logic' [patent_app_type] => utility [patent_app_number] => 14/160814 [patent_app_country] => US [patent_app_date] => 2014-01-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 3773 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14160814 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/160814
Real time feedback of script logic Jan 21, 2014 Issued
Array ( [id] => 13810091 [patent_doc_number] => 10182318 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-15 [patent_title] => Integration of enterprise voicemail in mobile systems [patent_app_type] => utility [patent_app_number] => 14/154705 [patent_app_country] => US [patent_app_date] => 2014-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 23 [patent_no_of_words] => 15286 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14154705 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/154705
Integration of enterprise voicemail in mobile systems Jan 13, 2014 Issued
Array ( [id] => 9485213 [patent_doc_number] => 08731174 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-05-20 [patent_title] => 'Early scheduled break allowance for contact center agents' [patent_app_type] => utility [patent_app_number] => 14/146231 [patent_app_country] => US [patent_app_date] => 2014-01-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 13 [patent_no_of_words] => 13990 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14146231 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/146231
Early scheduled break allowance for contact center agents Jan 1, 2014 Issued
Array ( [id] => 10092438 [patent_doc_number] => 09129265 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-08 [patent_title] => 'Call efficiency indicator' [patent_app_type] => utility [patent_app_number] => 14/142794 [patent_app_country] => US [patent_app_date] => 2013-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4084 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14142794 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/142794
Call efficiency indicator Dec 27, 2013 Issued
Array ( [id] => 10296043 [patent_doc_number] => 20150181041 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-06-25 [patent_title] => 'Intelligently Routing Inbound Communication' [patent_app_type] => utility [patent_app_number] => 14/140439 [patent_app_country] => US [patent_app_date] => 2013-12-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3305 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14140439 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/140439
Intelligently Routing Inbound Communication Dec 23, 2013 Abandoned
Array ( [id] => 9650912 [patent_doc_number] => 08804940 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-08-12 [patent_title] => 'Networked contact center' [patent_app_type] => utility [patent_app_number] => 14/138871 [patent_app_country] => US [patent_app_date] => 2013-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 13 [patent_no_of_words] => 7870 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14138871 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/138871
Networked contact center Dec 22, 2013 Issued
Array ( [id] => 11863208 [patent_doc_number] => 09742916 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-08-22 [patent_title] => 'Customer service agent to customer connection' [patent_app_type] => utility [patent_app_number] => 14/135340 [patent_app_country] => US [patent_app_date] => 2013-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 14136 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 236 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14135340 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/135340
Customer service agent to customer connection Dec 18, 2013 Issued
Array ( [id] => 9407692 [patent_doc_number] => 20140098944 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-04-10 [patent_title] => 'CONTROLLING HOLD QUEUE POSITION ADJUSTMENT' [patent_app_type] => utility [patent_app_number] => 14/103670 [patent_app_country] => US [patent_app_date] => 2013-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 11399 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14103670 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/103670
Controlling hold queue position adjustment Dec 10, 2013 Issued
Array ( [id] => 9382919 [patent_doc_number] => 20140086400 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-03-27 [patent_title] => 'Method and System For A Gateway Transfer' [patent_app_type] => utility [patent_app_number] => 14/094380 [patent_app_country] => US [patent_app_date] => 2013-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3502 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14094380 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/094380
Method and system for a gateway transfer Dec 1, 2013 Issued
Array ( [id] => 9669856 [patent_doc_number] => 20140233719 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-21 [patent_title] => 'GRAPHICAL USER INTERFACE FOR MONITORING AND VISUALIZING CONTACT CENTER ROUTING STRATEGIES' [patent_app_type] => utility [patent_app_number] => 14/086936 [patent_app_country] => US [patent_app_date] => 2013-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 87 [patent_figures_cnt] => 87 [patent_no_of_words] => 40161 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14086936 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/086936
Graphical user interface for monitoring and visualizing contact center routing strategies Nov 20, 2013 Issued
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