Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12215986 [patent_doc_number] => 09912812 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Graphical user interface for configuring contact center routing strategies' [patent_app_type] => utility [patent_app_number] => 14/086933 [patent_app_country] => US [patent_app_date] => 2013-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 86 [patent_figures_cnt] => 87 [patent_no_of_words] => 40366 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 305 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14086933 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/086933
Graphical user interface for configuring contact center routing strategies Nov 20, 2013 Issued
Array ( [id] => 11579901 [patent_doc_number] => 09635175 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-04-25 [patent_title] => 'Aggregated multi-topic agent desktop' [patent_app_type] => utility [patent_app_number] => 14/084501 [patent_app_country] => US [patent_app_date] => 2013-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5508 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14084501 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/084501
Aggregated multi-topic agent desktop Nov 18, 2013 Issued
Array ( [id] => 10853016 [patent_doc_number] => 08879717 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'Systems and methods for customer contact' [patent_app_type] => utility [patent_app_number] => 14/078272 [patent_app_country] => US [patent_app_date] => 2013-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8283 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14078272 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/078272
Systems and methods for customer contact Nov 11, 2013 Issued
Array ( [id] => 10853016 [patent_doc_number] => 08879717 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'Systems and methods for customer contact' [patent_app_type] => utility [patent_app_number] => 14/078272 [patent_app_country] => US [patent_app_date] => 2013-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8283 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14078272 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/078272
Systems and methods for customer contact Nov 11, 2013 Issued
Array ( [id] => 10853016 [patent_doc_number] => 08879717 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'Systems and methods for customer contact' [patent_app_type] => utility [patent_app_number] => 14/078272 [patent_app_country] => US [patent_app_date] => 2013-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8283 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14078272 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/078272
Systems and methods for customer contact Nov 11, 2013 Issued
Array ( [id] => 10853016 [patent_doc_number] => 08879717 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'Systems and methods for customer contact' [patent_app_type] => utility [patent_app_number] => 14/078272 [patent_app_country] => US [patent_app_date] => 2013-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8283 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14078272 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/078272
Systems and methods for customer contact Nov 11, 2013 Issued
Array ( [id] => 9591547 [patent_doc_number] => 08781102 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-07-15 [patent_title] => 'Method and system for analyzing a communication by applying a behavioral model thereto' [patent_app_type] => utility [patent_app_number] => 14/072479 [patent_app_country] => US [patent_app_date] => 2013-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 31 [patent_figures_cnt] => 32 [patent_no_of_words] => 15256 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14072479 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/072479
Method and system for analyzing a communication by applying a behavioral model thereto Nov 4, 2013 Issued
Array ( [id] => 10239963 [patent_doc_number] => 20150124958 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-05-07 [patent_title] => 'DETERMINING APPROPRIATE COURSE FOR REPRESENTATIVE WORKING TO RECOVER PAYMENT IN ARREARS' [patent_app_type] => utility [patent_app_number] => 14/072616 [patent_app_country] => US [patent_app_date] => 2013-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 16991 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14072616 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/072616
Determining appropriate course for representative working to recover payment in arrears Nov 4, 2013 Issued
Array ( [id] => 10239958 [patent_doc_number] => 20150124954 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-05-07 [patent_title] => 'STRATEGY PAIRING' [patent_app_type] => utility [patent_app_number] => 14/071368 [patent_app_country] => US [patent_app_date] => 2013-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6619 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14071368 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/071368
Strategy pairing Nov 3, 2013 Issued
Array ( [id] => 10219003 [patent_doc_number] => 20150103996 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-04-16 [patent_title] => 'SYSTEM AND METHOD FOR TELEPHONE COMMUNICATIONS ON THE INTERNET' [patent_app_type] => utility [patent_app_number] => 14/054076 [patent_app_country] => US [patent_app_date] => 2013-10-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 2819 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14054076 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/054076
System and method for telephone communications on the internet Oct 14, 2013 Issued
Array ( [id] => 9877677 [patent_doc_number] => 08964962 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-02-24 [patent_title] => 'Dialog reorder' [patent_app_type] => utility [patent_app_number] => 14/043266 [patent_app_country] => US [patent_app_date] => 2013-10-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5981 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14043266 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/043266
Dialog reorder Sep 30, 2013 Issued
Array ( [id] => 11234883 [patent_doc_number] => 09462127 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-10-04 [patent_title] => 'Matching using agent/caller sensitivity to performance' [patent_app_type] => utility [patent_app_number] => 14/035522 [patent_app_country] => US [patent_app_date] => 2013-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27088 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14035522 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/035522
Matching using agent/caller sensitivity to performance Sep 23, 2013 Issued
Array ( [id] => 12338301 [patent_doc_number] => 09948776 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-04-17 [patent_title] => Enriched presence status [patent_app_type] => utility [patent_app_number] => 14/432769 [patent_app_country] => US [patent_app_date] => 2013-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3566 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14432769 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/432769
Enriched presence status Sep 16, 2013 Issued
Array ( [id] => 10859599 [patent_doc_number] => 08885807 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-11 [patent_title] => 'Systems and methods for facilitating conference calls using security keys' [patent_app_type] => utility [patent_app_number] => 14/027058 [patent_app_country] => US [patent_app_date] => 2013-09-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12822 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14027058 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/027058
Systems and methods for facilitating conference calls using security keys Sep 12, 2013 Issued
Array ( [id] => 10061115 [patent_doc_number] => 09100486 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-08-04 [patent_title] => 'Managing transaction complexity in a contact center' [patent_app_type] => utility [patent_app_number] => 14/023218 [patent_app_country] => US [patent_app_date] => 2013-09-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4008 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14023218 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/023218
Managing transaction complexity in a contact center Sep 9, 2013 Issued
Array ( [id] => 9894668 [patent_doc_number] => 20150049867 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-02-19 [patent_title] => 'SEAMLESS CALL TRANSITIONS' [patent_app_type] => utility [patent_app_number] => 13/970504 [patent_app_country] => US [patent_app_date] => 2013-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10048 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13970504 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/970504
Seamless call transitions Aug 18, 2013 Issued
Array ( [id] => 11511491 [patent_doc_number] => 09602665 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-03-21 [patent_title] => 'Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center' [patent_app_type] => utility [patent_app_number] => 13/968692 [patent_app_country] => US [patent_app_date] => 2013-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 9649 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13968692 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/968692
Functions and associated communication capabilities for a speech analytics component to support agent compliance in a call center Aug 15, 2013 Issued
Array ( [id] => 9863708 [patent_doc_number] => 20150043726 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-02-12 [patent_title] => 'CONDITIONAL ATTRIBUTE MAPPING IN WORK ASSIGNMENT' [patent_app_type] => utility [patent_app_number] => 13/963843 [patent_app_country] => US [patent_app_date] => 2013-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10771 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13963843 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/963843
Conditional attribute mapping in work assignment Aug 8, 2013 Issued
Array ( [id] => 10119727 [patent_doc_number] => 09154627 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-10-06 [patent_title] => 'Activities assignment optimization for multi-skill contact center' [patent_app_type] => utility [patent_app_number] => 13/960627 [patent_app_country] => US [patent_app_date] => 2013-08-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 12 [patent_no_of_words] => 8302 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 173 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13960627 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/960627
Activities assignment optimization for multi-skill contact center Aug 5, 2013 Issued
Array ( [id] => 11188677 [patent_doc_number] => 09420100 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-08-16 [patent_title] => 'Next best action method and system' [patent_app_type] => utility [patent_app_number] => 13/952224 [patent_app_country] => US [patent_app_date] => 2013-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 13560 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 577 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13952224 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/952224
Next best action method and system Jul 25, 2013 Issued
Menu