Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10196915 [patent_doc_number] => 09225833 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-12-29 [patent_title] => 'Management system for using speech analytics to enhance contact center agent conformance' [patent_app_type] => utility [patent_app_number] => 13/949467 [patent_app_country] => US [patent_app_date] => 2013-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 27928 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13949467 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/949467
Management system for using speech analytics to enhance contact center agent conformance Jul 23, 2013 Issued
Array ( [id] => 10061111 [patent_doc_number] => 09100482 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-08-04 [patent_title] => 'Mobile monitoring for supervisors' [patent_app_type] => utility [patent_app_number] => 13/926879 [patent_app_country] => US [patent_app_date] => 2013-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5564 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13926879 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/926879
Mobile monitoring for supervisors Jun 24, 2013 Issued
Array ( [id] => 9485218 [patent_doc_number] => 08731179 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-05-20 [patent_title] => 'System for geographic agent routing' [patent_app_type] => utility [patent_app_number] => 13/925326 [patent_app_country] => US [patent_app_date] => 2013-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 11 [patent_no_of_words] => 4625 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13925326 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/925326
System for geographic agent routing Jun 23, 2013 Issued
Array ( [id] => 11412664 [patent_doc_number] => 09559986 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'Network switching device' [patent_app_type] => utility [patent_app_number] => 13/924963 [patent_app_country] => US [patent_app_date] => 2013-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 27 [patent_no_of_words] => 19043 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13924963 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/924963
Network switching device Jun 23, 2013 Issued
Array ( [id] => 10061411 [patent_doc_number] => 09100784 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-08-04 [patent_title] => 'Location-based conference call dial-in number retrieval and inclusion' [patent_app_type] => utility [patent_app_number] => 13/924870 [patent_app_country] => US [patent_app_date] => 2013-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5453 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13924870 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/924870
Location-based conference call dial-in number retrieval and inclusion Jun 23, 2013 Issued
Array ( [id] => 10976383 [patent_doc_number] => 20140379419 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-25 [patent_title] => 'METHOD AND SYSTEM FOR ADAPTIVE OUTBOUND CAMPAIGNS' [patent_app_type] => utility [patent_app_number] => 13/922528 [patent_app_country] => US [patent_app_date] => 2013-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7091 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13922528 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/922528
Method and system for adaptive outbound campaigns Jun 19, 2013 Issued
Array ( [id] => 11788644 [patent_doc_number] => 09398153 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-19 [patent_title] => 'IP based automatic response service system and method for electronic device' [patent_app_type] => utility [patent_app_number] => 13/921524 [patent_app_country] => US [patent_app_date] => 2013-06-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 18 [patent_no_of_words] => 8155 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13921524 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/921524
IP based automatic response service system and method for electronic device Jun 18, 2013 Issued
Array ( [id] => 10967839 [patent_doc_number] => 20140370871 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-18 [patent_title] => 'Method and Apparatus for Automatically Selecting an Outbound-Call Modality' [patent_app_type] => utility [patent_app_number] => 13/917174 [patent_app_country] => US [patent_app_date] => 2013-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3397 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13917174 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/917174
Method and Apparatus for Automatically Selecting an Outbound-Call Modality Jun 12, 2013 Abandoned
Array ( [id] => 11392731 [patent_doc_number] => 09553989 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-01-24 [patent_title] => 'Method and computer readable medium for geographic agent routing' [patent_app_type] => utility [patent_app_number] => 13/912663 [patent_app_country] => US [patent_app_date] => 2013-06-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 11 [patent_no_of_words] => 4727 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13912663 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/912663
Method and computer readable medium for geographic agent routing Jun 6, 2013 Issued
Array ( [id] => 9081681 [patent_doc_number] => 20130267211 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-10 [patent_title] => 'METHOD AND SYSTEM FOR IMPLEMENTING MULTIMEDIA RING BACK TONE SERVICE AND MULTIMEDIA CALLER IDENTIFICATION' [patent_app_type] => utility [patent_app_number] => 13/909757 [patent_app_country] => US [patent_app_date] => 2013-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 8434 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13909757 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/909757
Method and system for implementing multimedia ring back tone service and multimedia caller identification service Jun 3, 2013 Issued
Array ( [id] => 10938345 [patent_doc_number] => 20140341366 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-11-20 [patent_title] => 'CALL CONTROL FOR WEB CALLS' [patent_app_type] => utility [patent_app_number] => 13/894844 [patent_app_country] => US [patent_app_date] => 2013-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 9643 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13894844 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/894844
Call control for web calls May 14, 2013 Issued
Array ( [id] => 13148021 [patent_doc_number] => 10091359 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-02 [patent_title] => Apparatus, method, and computer program for optimizing communication [patent_app_type] => utility [patent_app_number] => 13/873495 [patent_app_country] => US [patent_app_date] => 2013-04-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2976 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13873495 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/873495
Apparatus, method, and computer program for optimizing communication Apr 29, 2013 Issued
Array ( [id] => 10900273 [patent_doc_number] => 08923503 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-30 [patent_title] => 'Servicing calls in call centers based on estimated call value' [patent_app_type] => utility [patent_app_number] => 13/865226 [patent_app_country] => US [patent_app_date] => 2013-04-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 3786 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13865226 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/865226
Servicing calls in call centers based on estimated call value Apr 17, 2013 Issued
Array ( [id] => 9080601 [patent_doc_number] => 20130266131 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-10 [patent_title] => 'VOICE CONFERENCE REDUNDANCY' [patent_app_type] => utility [patent_app_number] => 13/860419 [patent_app_country] => US [patent_app_date] => 2013-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3175 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13860419 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/860419
VOICE CONFERENCE REDUNDANCY Apr 9, 2013 Abandoned
Array ( [id] => 9498763 [patent_doc_number] => 08737595 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-05-27 [patent_title] => 'Systems and methods for routing callers to an agent in a contact center' [patent_app_type] => utility [patent_app_number] => 13/854825 [patent_app_country] => US [patent_app_date] => 2013-04-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13925 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13854825 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/854825
Systems and methods for routing callers to an agent in a contact center Mar 31, 2013 Issued
Array ( [id] => 9997928 [patent_doc_number] => 09042541 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-05-26 [patent_title] => 'Multi-node predictive dialing for scalability' [patent_app_type] => utility [patent_app_number] => 13/852156 [patent_app_country] => US [patent_app_date] => 2013-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 5287 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13852156 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/852156
Multi-node predictive dialing for scalability Mar 27, 2013 Issued
Array ( [id] => 10853017 [patent_doc_number] => 08879718 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'Distributed event delivery' [patent_app_type] => utility [patent_app_number] => 13/844099 [patent_app_country] => US [patent_app_date] => 2013-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 17 [patent_no_of_words] => 12534 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13844099 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/844099
Distributed event delivery Mar 14, 2013 Issued
Array ( [id] => 9734426 [patent_doc_number] => 20140270136 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-09-18 [patent_title] => 'ADAPTIVE THRESHOLDING' [patent_app_type] => utility [patent_app_number] => 13/840773 [patent_app_country] => US [patent_app_date] => 2013-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5832 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13840773 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/840773
Adaptive thresholding Mar 14, 2013 Issued
Array ( [id] => 9288144 [patent_doc_number] => 08644489 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-02-04 [patent_title] => 'Forced schedule adherence for contact center agents' [patent_app_type] => utility [patent_app_number] => 13/841376 [patent_app_country] => US [patent_app_date] => 2013-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 13 [patent_no_of_words] => 13945 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 331 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13841376 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/841376
Forced schedule adherence for contact center agents Mar 14, 2013 Issued
Array ( [id] => 9734424 [patent_doc_number] => 20140270134 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-09-18 [patent_title] => 'AGENT STATISTICS BY LOCATION' [patent_app_type] => utility [patent_app_number] => 13/840613 [patent_app_country] => US [patent_app_date] => 2013-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6888 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13840613 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/840613
Agent statistics by location Mar 14, 2013 Issued
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