
Rasha S. Al Aubaidi
Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )
| Most Active Art Unit | 2652 |
| Art Unit(s) | 2693, 2642, 2652, 2614 |
| Total Applications | 1105 |
| Issued Applications | 814 |
| Pending Applications | 86 |
| Abandoned Applications | 230 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 20496016
[patent_doc_number] => 12537901
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2026-01-27
[patent_title] => Information processing apparatus, information processing method, and program
[patent_app_type] => utility
[patent_app_number] => 18/549594
[patent_app_country] => US
[patent_app_date] => 2022-03-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 47
[patent_figures_cnt] => 47
[patent_no_of_words] => 25940
[patent_no_of_claims] => 19
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 119
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18549594
[rel_patent_id] =>[rel_patent_doc_number] =>) 18/549594 | Information processing apparatus, information processing method, and program | Mar 7, 2022 | Issued |
Array
(
[id] => 18277922
[patent_doc_number] => 11616880
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2023-03-28
[patent_title] => System and method for calculating agent skill satisfaction index and utilization thereof
[patent_app_type] => utility
[patent_app_number] => 17/679152
[patent_app_country] => US
[patent_app_date] => 2022-02-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 13
[patent_figures_cnt] => 14
[patent_no_of_words] => 6341
[patent_no_of_claims] => 11
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 267
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17679152
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/679152 | System and method for calculating agent skill satisfaction index and utilization thereof | Feb 23, 2022 | Issued |
Array
(
[id] => 18049035
[patent_doc_number] => 11522999
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-12-06
[patent_title] => Industry benchmark forecasting in workforce management
[patent_app_type] => utility
[patent_app_number] => 17/673486
[patent_app_country] => US
[patent_app_date] => 2022-02-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 7244
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 108
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17673486
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/673486 | Industry benchmark forecasting in workforce management | Feb 15, 2022 | Issued |
Array
(
[id] => 17781800
[patent_doc_number] => 20220248150
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-08-04
[patent_title] => HEARING AID WITH HANDSFREE CONTROL
[patent_app_type] => utility
[patent_app_number] => 17/592129
[patent_app_country] => US
[patent_app_date] => 2022-02-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 5304
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -16
[patent_words_short_claim] => 202
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17592129
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/592129 | Hearing aid with handsfree control | Feb 2, 2022 | Issued |
Array
(
[id] => 19080422
[patent_doc_number] => 11949810
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2024-04-02
[patent_title] => Image forming apparatus that calls terminal device on other end indicated by predetermined destination number, when prespecified gesture is detected
[patent_app_type] => utility
[patent_app_number] => 17/591995
[patent_app_country] => US
[patent_app_date] => 2022-02-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 5846
[patent_no_of_claims] => 5
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 178
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17591995
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/591995 | Image forming apparatus that calls terminal device on other end indicated by predetermined destination number, when prespecified gesture is detected | Feb 2, 2022 | Issued |
Array
(
[id] => 17979740
[patent_doc_number] => 11496626
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-11-08
[patent_title] => Systems and methods for flexible and extensible contact center routing
[patent_app_type] => utility
[patent_app_number] => 17/588027
[patent_app_country] => US
[patent_app_date] => 2022-01-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 19
[patent_figures_cnt] => 22
[patent_no_of_words] => 8327
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 163
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588027
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/588027 | Systems and methods for flexible and extensible contact center routing | Jan 27, 2022 | Issued |
Array
(
[id] => 18017449
[patent_doc_number] => 11509769
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-11-22
[patent_title] => Systems and methods for flexible and extensible contact center routing
[patent_app_type] => utility
[patent_app_number] => 17/588031
[patent_app_country] => US
[patent_app_date] => 2022-01-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 19
[patent_figures_cnt] => 22
[patent_no_of_words] => 8326
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 169
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588031
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/588031 | Systems and methods for flexible and extensible contact center routing | Jan 27, 2022 | Issued |
Array
(
[id] => 17598504
[patent_doc_number] => 20220148078
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-05-12
[patent_title] => Work support system and method with screen sharing and development system for multi-platform application
[patent_app_type] => utility
[patent_app_number] => 17/585184
[patent_app_country] => US
[patent_app_date] => 2022-01-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 5290
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -4
[patent_words_short_claim] => 80
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17585184
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/585184 | Work support system and method with screen sharing and development system for multi-platform application | Jan 25, 2022 | Issued |
Array
(
[id] => 18875873
[patent_doc_number] => 11863708
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2024-01-02
[patent_title] => Matching using agent/caller sensitivity to performance
[patent_app_type] => utility
[patent_app_number] => 17/572044
[patent_app_country] => US
[patent_app_date] => 2022-01-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 16
[patent_figures_cnt] => 16
[patent_no_of_words] => 27062
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 182
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17572044
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/572044 | Matching using agent/caller sensitivity to performance | Jan 9, 2022 | Issued |
Array
(
[id] => 17737709
[patent_doc_number] => 20220223171
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-07-14
[patent_title] => ENGAGEMENT MEASUREMENT OF MEDIA CONSUMERS BASED ON THE ACOUSTIC ENVIRONMENT
[patent_app_type] => utility
[patent_app_number] => 17/571261
[patent_app_country] => US
[patent_app_date] => 2022-01-07
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 23190
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -17
[patent_words_short_claim] => 2
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17571261
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/571261 | ENGAGEMENT MEASUREMENT OF MEDIA CONSUMERS BASED ON THE ACOUSTIC ENVIRONMENT | Jan 6, 2022 | Abandoned |
Array
(
[id] => 18594467
[patent_doc_number] => 11743386
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2023-08-29
[patent_title] => System and method of controlling and implementing a communication platform as a service
[patent_app_type] => utility
[patent_app_number] => 17/569119
[patent_app_country] => US
[patent_app_date] => 2022-01-05
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 22
[patent_figures_cnt] => 30
[patent_no_of_words] => 7490
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 205
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17569119
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/569119 | System and method of controlling and implementing a communication platform as a service | Jan 4, 2022 | Issued |
Array
(
[id] => 18474683
[patent_doc_number] => 20230208971
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2023-06-29
[patent_title] => REAL-TIME AGENT ASSIST
[patent_app_type] => utility
[patent_app_number] => 17/564708
[patent_app_country] => US
[patent_app_date] => 2021-12-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 15577
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -18
[patent_words_short_claim] => 134
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17564708
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/564708 | Real-time agent assist | Dec 28, 2021 | Issued |
Array
(
[id] => 19124317
[patent_doc_number] => 11968319
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2024-04-23
[patent_title] => Managing call sessions in multi-display systems
[patent_app_type] => utility
[patent_app_number] => 17/563456
[patent_app_country] => US
[patent_app_date] => 2021-12-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
[patent_figures_cnt] => 13
[patent_no_of_words] => 11999
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 133
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17563456
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/563456 | Managing call sessions in multi-display systems | Dec 27, 2021 | Issued |
Array
(
[id] => 19995114
[patent_doc_number] => 20250133336
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2025-04-24
[patent_title] => WRIST-WORN DEVICE AND AIR PRESSURE ADJUSTMENT METHOD, APPARATUS AND SYSTEM THEREOF
[patent_app_type] => utility
[patent_app_number] => 18/694459
[patent_app_country] => US
[patent_app_date] => 2021-12-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 0
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -8
[patent_words_short_claim] => 81
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18694459
[rel_patent_id] =>[rel_patent_doc_number] =>) 18/694459 | WRIST-WORN DEVICE AND AIR PRESSURE ADJUSTMENT METHOD, APPARATUS AND SYSTEM THEREOF | Dec 15, 2021 | Pending |
Array
(
[id] => 18157301
[patent_doc_number] => 11570302
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2023-01-31
[patent_title] => System for providing caption feedback service to call center agent during phone call between call center agent and TRS user
[patent_app_type] => utility
[patent_app_number] => 17/546995
[patent_app_country] => US
[patent_app_date] => 2021-12-09
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 7017
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 358
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17546995
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/546995 | System for providing caption feedback service to call center agent during phone call between call center agent and TRS user | Dec 8, 2021 | Issued |
Array
(
[id] => 17819618
[patent_doc_number] => 11425250
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2022-08-23
[patent_title] => Artificial intelligence based call handling optimization
[patent_app_type] => utility
[patent_app_number] => 17/543453
[patent_app_country] => US
[patent_app_date] => 2021-12-06
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 16450
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 286
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17543453
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/543453 | Artificial intelligence based call handling optimization | Dec 5, 2021 | Issued |
Array
(
[id] => 18671171
[patent_doc_number] => 11778094
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2023-10-03
[patent_title] => Time tolerant prompt detection
[patent_app_type] => utility
[patent_app_number] => 17/542914
[patent_app_country] => US
[patent_app_date] => 2021-12-06
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 7
[patent_no_of_words] => 6018
[patent_no_of_claims] => 17
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 100
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17542914
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/542914 | Time tolerant prompt detection | Dec 5, 2021 | Issued |
Array
(
[id] => 17510582
[patent_doc_number] => 20220103686
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-03-31
[patent_title] => AUTOMATED AGENT BEHAVIOR RECOMMENDATIONS FOR CALL QUALITY IMPROVEMENT
[patent_app_type] => utility
[patent_app_number] => 17/537842
[patent_app_country] => US
[patent_app_date] => 2021-11-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 11812
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -17
[patent_words_short_claim] => 122
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17537842
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/537842 | Automated agent behavior recommendations for call quality improvement | Nov 29, 2021 | Issued |
Array
(
[id] => 17978358
[patent_doc_number] => 11495230
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2022-11-08
[patent_title] => Predictive analysis system
[patent_app_type] => utility
[patent_app_number] => 17/503659
[patent_app_country] => US
[patent_app_date] => 2021-10-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 14182
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 153
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17503659
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/503659 | Predictive analysis system | Oct 17, 2021 | Issued |
Array
(
[id] => 17551264
[patent_doc_number] => 20220122606
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2022-04-21
[patent_title] => HEARING DEVICE SYSTEM AND METHOD FOR OPERATING SAME
[patent_app_type] => utility
[patent_app_number] => 17/502274
[patent_app_country] => US
[patent_app_date] => 2021-10-15
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 5280
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -9
[patent_words_short_claim] => 132
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17502274
[rel_patent_id] =>[rel_patent_doc_number] =>) 17/502274 | Hearing device system and method for operating same | Oct 14, 2021 | Issued |