Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 20496016 [patent_doc_number] => 12537901 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-01-27 [patent_title] => Information processing apparatus, information processing method, and program [patent_app_type] => utility [patent_app_number] => 18/549594 [patent_app_country] => US [patent_app_date] => 2022-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 47 [patent_figures_cnt] => 47 [patent_no_of_words] => 25940 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18549594 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/549594
Information processing apparatus, information processing method, and program Mar 7, 2022 Issued
Array ( [id] => 18277922 [patent_doc_number] => 11616880 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-03-28 [patent_title] => System and method for calculating agent skill satisfaction index and utilization thereof [patent_app_type] => utility [patent_app_number] => 17/679152 [patent_app_country] => US [patent_app_date] => 2022-02-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 6341 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 267 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17679152 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/679152
System and method for calculating agent skill satisfaction index and utilization thereof Feb 23, 2022 Issued
Array ( [id] => 18049035 [patent_doc_number] => 11522999 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-06 [patent_title] => Industry benchmark forecasting in workforce management [patent_app_type] => utility [patent_app_number] => 17/673486 [patent_app_country] => US [patent_app_date] => 2022-02-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7244 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 108 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17673486 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/673486
Industry benchmark forecasting in workforce management Feb 15, 2022 Issued
Array ( [id] => 17781800 [patent_doc_number] => 20220248150 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-04 [patent_title] => HEARING AID WITH HANDSFREE CONTROL [patent_app_type] => utility [patent_app_number] => 17/592129 [patent_app_country] => US [patent_app_date] => 2022-02-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5304 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17592129 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/592129
Hearing aid with handsfree control Feb 2, 2022 Issued
Array ( [id] => 19080422 [patent_doc_number] => 11949810 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-02 [patent_title] => Image forming apparatus that calls terminal device on other end indicated by predetermined destination number, when prespecified gesture is detected [patent_app_type] => utility [patent_app_number] => 17/591995 [patent_app_country] => US [patent_app_date] => 2022-02-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5846 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17591995 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/591995
Image forming apparatus that calls terminal device on other end indicated by predetermined destination number, when prespecified gesture is detected Feb 2, 2022 Issued
Array ( [id] => 17979740 [patent_doc_number] => 11496626 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-08 [patent_title] => Systems and methods for flexible and extensible contact center routing [patent_app_type] => utility [patent_app_number] => 17/588027 [patent_app_country] => US [patent_app_date] => 2022-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 22 [patent_no_of_words] => 8327 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588027 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/588027
Systems and methods for flexible and extensible contact center routing Jan 27, 2022 Issued
Array ( [id] => 18017449 [patent_doc_number] => 11509769 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-22 [patent_title] => Systems and methods for flexible and extensible contact center routing [patent_app_type] => utility [patent_app_number] => 17/588031 [patent_app_country] => US [patent_app_date] => 2022-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 22 [patent_no_of_words] => 8326 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588031 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/588031
Systems and methods for flexible and extensible contact center routing Jan 27, 2022 Issued
Array ( [id] => 17598504 [patent_doc_number] => 20220148078 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-12 [patent_title] => Work support system and method with screen sharing and development system for multi-platform application [patent_app_type] => utility [patent_app_number] => 17/585184 [patent_app_country] => US [patent_app_date] => 2022-01-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5290 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 80 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17585184 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/585184
Work support system and method with screen sharing and development system for multi-platform application Jan 25, 2022 Issued
Array ( [id] => 18875873 [patent_doc_number] => 11863708 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-02 [patent_title] => Matching using agent/caller sensitivity to performance [patent_app_type] => utility [patent_app_number] => 17/572044 [patent_app_country] => US [patent_app_date] => 2022-01-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 27062 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17572044 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/572044
Matching using agent/caller sensitivity to performance Jan 9, 2022 Issued
Array ( [id] => 17737709 [patent_doc_number] => 20220223171 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-14 [patent_title] => ENGAGEMENT MEASUREMENT OF MEDIA CONSUMERS BASED ON THE ACOUSTIC ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 17/571261 [patent_app_country] => US [patent_app_date] => 2022-01-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 23190 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17571261 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/571261
ENGAGEMENT MEASUREMENT OF MEDIA CONSUMERS BASED ON THE ACOUSTIC ENVIRONMENT Jan 6, 2022 Abandoned
Array ( [id] => 18594467 [patent_doc_number] => 11743386 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-29 [patent_title] => System and method of controlling and implementing a communication platform as a service [patent_app_type] => utility [patent_app_number] => 17/569119 [patent_app_country] => US [patent_app_date] => 2022-01-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 30 [patent_no_of_words] => 7490 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17569119 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/569119
System and method of controlling and implementing a communication platform as a service Jan 4, 2022 Issued
Array ( [id] => 18474683 [patent_doc_number] => 20230208971 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => REAL-TIME AGENT ASSIST [patent_app_type] => utility [patent_app_number] => 17/564708 [patent_app_country] => US [patent_app_date] => 2021-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15577 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17564708 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/564708
Real-time agent assist Dec 28, 2021 Issued
Array ( [id] => 19124317 [patent_doc_number] => 11968319 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-23 [patent_title] => Managing call sessions in multi-display systems [patent_app_type] => utility [patent_app_number] => 17/563456 [patent_app_country] => US [patent_app_date] => 2021-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 11999 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17563456 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/563456
Managing call sessions in multi-display systems Dec 27, 2021 Issued
Array ( [id] => 19995114 [patent_doc_number] => 20250133336 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-24 [patent_title] => WRIST-WORN DEVICE AND AIR PRESSURE ADJUSTMENT METHOD, APPARATUS AND SYSTEM THEREOF [patent_app_type] => utility [patent_app_number] => 18/694459 [patent_app_country] => US [patent_app_date] => 2021-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 0 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18694459 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/694459
WRIST-WORN DEVICE AND AIR PRESSURE ADJUSTMENT METHOD, APPARATUS AND SYSTEM THEREOF Dec 15, 2021 Pending
Array ( [id] => 18157301 [patent_doc_number] => 11570302 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-31 [patent_title] => System for providing caption feedback service to call center agent during phone call between call center agent and TRS user [patent_app_type] => utility [patent_app_number] => 17/546995 [patent_app_country] => US [patent_app_date] => 2021-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7017 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 358 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17546995 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/546995
System for providing caption feedback service to call center agent during phone call between call center agent and TRS user Dec 8, 2021 Issued
Array ( [id] => 17819618 [patent_doc_number] => 11425250 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-08-23 [patent_title] => Artificial intelligence based call handling optimization [patent_app_type] => utility [patent_app_number] => 17/543453 [patent_app_country] => US [patent_app_date] => 2021-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 16450 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 286 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17543453 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/543453
Artificial intelligence based call handling optimization Dec 5, 2021 Issued
Array ( [id] => 18671171 [patent_doc_number] => 11778094 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-03 [patent_title] => Time tolerant prompt detection [patent_app_type] => utility [patent_app_number] => 17/542914 [patent_app_country] => US [patent_app_date] => 2021-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 6018 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17542914 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/542914
Time tolerant prompt detection Dec 5, 2021 Issued
Array ( [id] => 17510582 [patent_doc_number] => 20220103686 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-31 [patent_title] => AUTOMATED AGENT BEHAVIOR RECOMMENDATIONS FOR CALL QUALITY IMPROVEMENT [patent_app_type] => utility [patent_app_number] => 17/537842 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11812 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17537842 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/537842
Automated agent behavior recommendations for call quality improvement Nov 29, 2021 Issued
Array ( [id] => 17978358 [patent_doc_number] => 11495230 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-08 [patent_title] => Predictive analysis system [patent_app_type] => utility [patent_app_number] => 17/503659 [patent_app_country] => US [patent_app_date] => 2021-10-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 14182 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17503659 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/503659
Predictive analysis system Oct 17, 2021 Issued
Array ( [id] => 17551264 [patent_doc_number] => 20220122606 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-21 [patent_title] => HEARING DEVICE SYSTEM AND METHOD FOR OPERATING SAME [patent_app_type] => utility [patent_app_number] => 17/502274 [patent_app_country] => US [patent_app_date] => 2021-10-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5280 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17502274 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/502274
Hearing device system and method for operating same Oct 14, 2021 Issued
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