Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 19199974 [patent_doc_number] => 11997233 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-28 [patent_title] => Auto switch-call center-based automated interface with voice switches for voice service diagnostics and provisioning [patent_app_type] => utility [patent_app_number] => 17/491013 [patent_app_country] => US [patent_app_date] => 2021-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 17865 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 271 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17491013 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/491013
Auto switch-call center-based automated interface with voice switches for voice service diagnostics and provisioning Sep 29, 2021 Issued
Array ( [id] => 17979739 [patent_doc_number] => 11496625 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-08 [patent_title] => Systems and methods for flexible and extensible contact center routing [patent_app_type] => utility [patent_app_number] => 17/489387 [patent_app_country] => US [patent_app_date] => 2021-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 22 [patent_no_of_words] => 8305 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17489387 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/489387
Systems and methods for flexible and extensible contact center routing Sep 28, 2021 Issued
Array ( [id] => 18264514 [patent_doc_number] => 20230085756 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-23 [patent_title] => SYSTEMS AND METHODS RELATING TO ROUTING INCOMING INTERACTIONS IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 17/480752 [patent_app_country] => US [patent_app_date] => 2021-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12140 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17480752 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/480752
Systems and methods relating to routing incoming interactions in a contact center Sep 20, 2021 Issued
Array ( [id] => 17478775 [patent_doc_number] => 20220086279 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-17 [patent_title] => INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 17/477269 [patent_app_country] => US [patent_app_date] => 2021-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14910 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17477269 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/477269
Integrated representative profile data in contact center environment Sep 15, 2021 Issued
Array ( [id] => 19371225 [patent_doc_number] => 12063326 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-08-13 [patent_title] => System and method for determining a purpose of a call [patent_app_type] => utility [patent_app_number] => 17/463395 [patent_app_country] => US [patent_app_date] => 2021-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 27 [patent_figures_cnt] => 27 [patent_no_of_words] => 6378 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17463395 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/463395
System and method for determining a purpose of a call Aug 30, 2021 Issued
Array ( [id] => 20454643 [patent_doc_number] => 12517696 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-01-06 [patent_title] => Audio data processing device, audio data processing method, and program [patent_app_type] => utility [patent_app_number] => 18/683905 [patent_app_country] => US [patent_app_date] => 2021-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 2380 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18683905 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/683905
Audio data processing device, audio data processing method, and program Aug 17, 2021 Issued
Array ( [id] => 17248301 [patent_doc_number] => 20210368046 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => SHARED CALL STATE FOR RELATED CALLS [patent_app_type] => utility [patent_app_number] => 17/392539 [patent_app_country] => US [patent_app_date] => 2021-08-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14450 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17392539 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/392539
Shared call state for related calls Aug 2, 2021 Issued
Array ( [id] => 18002036 [patent_doc_number] => 11503159 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-11-15 [patent_title] => Contact center customization in data communications systems [patent_app_type] => utility [patent_app_number] => 17/391509 [patent_app_country] => US [patent_app_date] => 2021-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7876 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17391509 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/391509
Contact center customization in data communications systems Aug 1, 2021 Issued
Array ( [id] => 18951959 [patent_doc_number] => 11895271 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-02-06 [patent_title] => Representative client devices in a contact center environment [patent_app_type] => utility [patent_app_number] => 17/390287 [patent_app_country] => US [patent_app_date] => 2021-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16828 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17390287 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/390287
Representative client devices in a contact center environment Jul 29, 2021 Issued
Array ( [id] => 18168932 [patent_doc_number] => 20230035543 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-02-02 [patent_title] => Incoming Query Distribution Using Parallel Processing [patent_app_type] => utility [patent_app_number] => 17/390617 [patent_app_country] => US [patent_app_date] => 2021-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12771 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17390617 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/390617
Incoming query distribution using parallel processing Jul 29, 2021 Issued
Array ( [id] => 17359236 [patent_doc_number] => 20220020032 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-20 [patent_title] => Work support system and method with screen sharing and development system for multi-platform application [patent_app_type] => utility [patent_app_number] => 17/375896 [patent_app_country] => US [patent_app_date] => 2021-07-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5186 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17375896 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/375896
Work support system and method with screen sharing and development system for multi-platform application Jul 13, 2021 Issued
Array ( [id] => 17320493 [patent_doc_number] => 20210409543 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-30 [patent_title] => CUMULATIVE AVERAGE SPECTRAL ENTROPY ANALYSIS FOR TONE AND SPEECH CLASSIFICATION [patent_app_type] => utility [patent_app_number] => 17/363647 [patent_app_country] => US [patent_app_date] => 2021-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13015 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17363647 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/363647
Cumulative average spectral entropy analysis for tone and speech classification Jun 29, 2021 Issued
Array ( [id] => 17552854 [patent_doc_number] => 20220124197 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-21 [patent_title] => APPARATUS AND METHOD FOR ACCESSING CONTACT LISTS ON AN ELECTRONIC DEVICE THAT IS UNAVAILABLE OR UNUSABLE [patent_app_type] => utility [patent_app_number] => 17/360413 [patent_app_country] => US [patent_app_date] => 2021-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7641 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17360413 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/360413
Apparatus and method for accessing contact lists on an electronic device that is unavailable or unusable Jun 27, 2021 Issued
Array ( [id] => 17894114 [patent_doc_number] => 11457109 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-09-27 [patent_title] => Relationship determination system [patent_app_type] => utility [patent_app_number] => 17/338873 [patent_app_country] => US [patent_app_date] => 2021-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8507 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17338873 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/338873
Relationship determination system Jun 3, 2021 Issued
Array ( [id] => 17101282 [patent_doc_number] => 20210289073 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-16 [patent_title] => Call Transfer Support System [patent_app_type] => utility [patent_app_number] => 17/335250 [patent_app_country] => US [patent_app_date] => 2021-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7179 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17335250 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/335250
Call transfer support system May 31, 2021 Issued
Array ( [id] => 18008160 [patent_doc_number] => 20220366927 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-17 [patent_title] => End-To-End Time-Domain Multitask Learning for ML-Based Speech Enhancement [patent_app_type] => utility [patent_app_number] => 17/321411 [patent_app_country] => US [patent_app_date] => 2021-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7861 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17321411 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/321411
End-to-end time-domain multitask learning for ML-based speech enhancement May 14, 2021 Issued
Array ( [id] => 17233769 [patent_doc_number] => 20210360326 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-18 [patent_title] => AGENT COOPERATION DEVICE, OPERATION METHOD THEREOF, AND STORAGE MEDIUM [patent_app_type] => utility [patent_app_number] => 17/314359 [patent_app_country] => US [patent_app_date] => 2021-05-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7807 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17314359 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/314359
AGENT COOPERATION DEVICE, OPERATION METHOD THEREOF, AND STORAGE MEDIUM May 6, 2021 Abandoned
Array ( [id] => 17233550 [patent_doc_number] => 20210360107 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-18 [patent_title] => SYSTEMS AND METHODS FOR PROVIDING COACHABLE EVENTS FOR AGENTS [patent_app_type] => utility [patent_app_number] => 17/227849 [patent_app_country] => US [patent_app_date] => 2021-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8753 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 218 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17227849 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/227849
Systems and methods for providing coachable events for agents Apr 11, 2021 Issued
Array ( [id] => 19174834 [patent_doc_number] => 20240160808 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-05-16 [patent_title] => METHOD AND SYSTEM FOR SIMULATING SOUND OF VEHICLE GEAR-SHIFTING [patent_app_type] => utility [patent_app_number] => 18/550283 [patent_app_country] => US [patent_app_date] => 2021-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7045 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18550283 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/550283
METHOD AND SYSTEM FOR SIMULATING SOUND OF VEHICLE GEAR-SHIFTING Apr 11, 2021 Pending
Array ( [id] => 18669645 [patent_doc_number] => 11776555 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-03 [patent_title] => Audio modification using interconnected electronic devices [patent_app_type] => utility [patent_app_number] => 17/222717 [patent_app_country] => US [patent_app_date] => 2021-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 18 [patent_no_of_words] => 11305 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17222717 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/222717
Audio modification using interconnected electronic devices Apr 4, 2021 Issued
Menu