Search

Rasha S. Al Aubaidi

Examiner (ID: 10353, Phone: (571)272-7481 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2693, 2642, 2652, 2614
Total Applications
1105
Issued Applications
814
Pending Applications
86
Abandoned Applications
230

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17304302 [patent_doc_number] => 20210400141 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-23 [patent_title] => SYSTEMS AND METHODS FOR COMMUNICATION ROUTING [patent_app_type] => utility [patent_app_number] => 17/222654 [patent_app_country] => US [patent_app_date] => 2021-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20308 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17222654 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/222654
SYSTEMS AND METHODS FOR COMMUNICATION ROUTING Apr 4, 2021 Abandoned
Array ( [id] => 19820356 [patent_doc_number] => 20250078563 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-03-06 [patent_title] => PULSE WAVE DETECTION DEVICE AND PULSE WAVE DETECTION METHOD [patent_app_type] => utility [patent_app_number] => 18/283002 [patent_app_country] => US [patent_app_date] => 2021-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4548 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18283002 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/283002
PULSE WAVE DETECTION DEVICE AND PULSE WAVE DETECTION METHOD Mar 25, 2021 Abandoned
Array ( [id] => 17899751 [patent_doc_number] => 20220309413 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-29 [patent_title] => METHOD AND APPARATUS FOR AUTOMATED WORKFLOW GUIDANCE TO AN AGENT IN A CALL CENTER ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 17/211792 [patent_app_country] => US [patent_app_date] => 2021-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5146 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17211792 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/211792
METHOD AND APPARATUS FOR AUTOMATED WORKFLOW GUIDANCE TO AN AGENT IN A CALL CENTER ENVIRONMENT Mar 23, 2021 Abandoned
Array ( [id] => 18220563 [patent_doc_number] => 11595522 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-28 [patent_title] => Techniques for workforce management in a contact center system [patent_app_type] => utility [patent_app_number] => 17/191028 [patent_app_country] => US [patent_app_date] => 2021-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5772 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 379 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17191028 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/191028
Techniques for workforce management in a contact center system Mar 2, 2021 Issued
Array ( [id] => 18547481 [patent_doc_number] => 11720835 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-08 [patent_title] => Context based channel switchover [patent_app_type] => utility [patent_app_number] => 17/185599 [patent_app_country] => US [patent_app_date] => 2021-02-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 17451 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17185599 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/185599
Context based channel switchover Feb 24, 2021 Issued
Array ( [id] => 19973524 [patent_doc_number] => 12342150 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-06-24 [patent_title] => Stereo sound pickup method and apparatus, terminal device, and computer-readable storage medium [patent_app_type] => utility [patent_app_number] => 17/758927 [patent_app_country] => US [patent_app_date] => 2021-01-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 21 [patent_no_of_words] => 10851 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17758927 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/758927
Stereo sound pickup method and apparatus, terminal device, and computer-readable storage medium Jan 11, 2021 Issued
Array ( [id] => 17879625 [patent_doc_number] => 11451665 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-09-20 [patent_title] => Object oriented call management [patent_app_type] => utility [patent_app_number] => 17/142922 [patent_app_country] => US [patent_app_date] => 2021-01-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10946 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 246 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17142922 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/142922
Object oriented call management Jan 5, 2021 Issued
Array ( [id] => 17123006 [patent_doc_number] => 11134155 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-28 [patent_title] => Technologies for automated generation of contact center system embeddings [patent_app_type] => utility [patent_app_number] => 17/139033 [patent_app_country] => US [patent_app_date] => 2020-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7589 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 331 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17139033 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/139033
Technologies for automated generation of contact center system embeddings Dec 30, 2020 Issued
Array ( [id] => 16693432 [patent_doc_number] => 20210075911 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-11 [patent_title] => METHOD AND SYSTEM FOR AUTOMATIC DETECTION OF AGENT AVAILABILITY TO ATTEND A SCHEDULE AND REASSIGNMENT THEREOF [patent_app_type] => utility [patent_app_number] => 17/100978 [patent_app_country] => US [patent_app_date] => 2020-11-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7753 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 234 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17100978 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/100978
Method and system for automatic detection of agent availability to attend a schedule and reassignment thereof Nov 22, 2020 Issued
Array ( [id] => 18578105 [patent_doc_number] => 11734638 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-22 [patent_title] => Interaction effectiveness measurements [patent_app_type] => utility [patent_app_number] => 17/100575 [patent_app_country] => US [patent_app_date] => 2020-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4735 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 420 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17100575 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/100575
Interaction effectiveness measurements Nov 19, 2020 Issued
Array ( [id] => 18082574 [patent_doc_number] => 20220408186 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-12-22 [patent_title] => DEVICE FOR GENERATING A CONTROL SIGNAL FOR AN ELECTRICAL SYSTEM [patent_app_type] => utility [patent_app_number] => 17/778637 [patent_app_country] => US [patent_app_date] => 2020-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5182 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 353 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17778637 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/778637
Device for generating a control signal for an electrical system Nov 18, 2020 Issued
Array ( [id] => 17684314 [patent_doc_number] => 11368584 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-06-21 [patent_title] => Mechanisms for scheduling outbound calls from call centers [patent_app_type] => utility [patent_app_number] => 17/098641 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 14 [patent_no_of_words] => 6179 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098641 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098641
Mechanisms for scheduling outbound calls from call centers Nov 15, 2020 Issued
Array ( [id] => 16679117 [patent_doc_number] => 20210067883 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-04 [patent_title] => SYSTEM AND METHOD FOR EFFICIENCY AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 17/096949 [patent_app_country] => US [patent_app_date] => 2020-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16170 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 12 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17096949 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/096949
System and method for efficiency among devices Nov 12, 2020 Issued
Array ( [id] => 17457182 [patent_doc_number] => 11272057 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-03-08 [patent_title] => Learning based metric determination for service sessions [patent_app_type] => utility [patent_app_number] => 17/096544 [patent_app_country] => US [patent_app_date] => 2020-11-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11878 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17096544 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/096544
Learning based metric determination for service sessions Nov 11, 2020 Issued
Array ( [id] => 17601030 [patent_doc_number] => 20220150605 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-12 [patent_title] => METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR LOAD SHARING CLASS 1 SIGNALING CONNECTION CONTROL PART (SCCP) MESSAGES [patent_app_type] => utility [patent_app_number] => 17/095400 [patent_app_country] => US [patent_app_date] => 2020-11-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7675 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17095400 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/095400
Methods, systems, and computer readable media for load sharing class 1 signaling connection control part (SCCP) messages Nov 10, 2020 Issued
Array ( [id] => 17669432 [patent_doc_number] => 11363145 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-14 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 17/094399 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 9039 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094399 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094399
Methods for linking recommendations Nov 9, 2020 Issued
Array ( [id] => 18549236 [patent_doc_number] => 11722601 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-08 [patent_title] => Content coded zip tones for agents and conference call participants, and user-adjustable tone attribute [patent_app_type] => utility [patent_app_number] => 17/094264 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9145 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094264 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094264
Content coded zip tones for agents and conference call participants, and user-adjustable tone attribute Nov 9, 2020 Issued
Array ( [id] => 17804326 [patent_doc_number] => 11418647 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-08-16 [patent_title] => Presenting multiple customer contact channels in a browseable interface [patent_app_type] => utility [patent_app_number] => 17/073215 [patent_app_country] => US [patent_app_date] => 2020-10-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7304 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 263 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17073215 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/073215
Presenting multiple customer contact channels in a browseable interface Oct 15, 2020 Issued
Array ( [id] => 16813670 [patent_doc_number] => 20210136225 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => PREDICTIVE CROSS-PLATFORM SYSTEM [patent_app_type] => utility [patent_app_number] => 17/068532 [patent_app_country] => US [patent_app_date] => 2020-10-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16787 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17068532 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/068532
Predictive cross-platform system Oct 11, 2020 Issued
Array ( [id] => 18025677 [patent_doc_number] => 20220377176 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-11-24 [patent_title] => HARDPHONE, METHOD FOR IMPLEMENTING TRAFFIC OPERATION, CALL CENTER SYSTEM, AND STORAGE MEDIUM [patent_app_type] => utility [patent_app_number] => 17/773991 [patent_app_country] => US [patent_app_date] => 2020-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4596 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 218 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17773991 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/773991
Hardphone, method for implementing traffic operation, call center system, and storage medium Oct 8, 2020 Issued
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