Search

Robert W. Ramsuer

Examiner (ID: 7214)

Most Active Art Unit
1201
Art Unit(s)
1209, 1202, 1201, 1626, 1613
Total Applications
2049
Issued Applications
1669
Pending Applications
106
Abandoned Applications
274

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17180452 [patent_doc_number] => 11157696 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-10-26 [patent_title] => Language agnostic phonetic entity resolution [patent_app_type] => utility [patent_app_number] => 16/017313 [patent_app_country] => US [patent_app_date] => 2018-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 13810 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16017313 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/017313
Language agnostic phonetic entity resolution Jun 24, 2018 Issued
Array ( [id] => 13798979 [patent_doc_number] => 20190013028 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-01-10 [patent_title] => MULTI-STREAM AUDIO CODING [patent_app_type] => utility [patent_app_number] => 16/016842 [patent_app_country] => US [patent_app_date] => 2018-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14704 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -26 [patent_words_short_claim] => 60 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16016842 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/016842
Multi-stream audio coding Jun 24, 2018 Issued
Array ( [id] => 15822473 [patent_doc_number] => 10636427 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-28 [patent_title] => Use of voice recognition to generate a transcript of conversation(s) [patent_app_type] => utility [patent_app_number] => 16/015761 [patent_app_country] => US [patent_app_date] => 2018-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 13439 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 226 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16015761 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/015761
Use of voice recognition to generate a transcript of conversation(s) Jun 21, 2018 Issued
Array ( [id] => 13629117 [patent_doc_number] => 20180366111 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-20 [patent_title] => METHOD FOR AUTOMATIC EVALUATION OF NON-NATIVE PRONUNCIATION [patent_app_type] => utility [patent_app_number] => 16/009910 [patent_app_country] => US [patent_app_date] => 2018-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4144 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16009910 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/009910
Method for automatic evaluation of non-native pronunciation Jun 14, 2018 Issued
Array ( [id] => 16653077 [patent_doc_number] => 10930267 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-02-23 [patent_title] => Speech recognition method and apparatus therefor [patent_app_type] => utility [patent_app_number] => 16/007508 [patent_app_country] => US [patent_app_date] => 2018-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 14 [patent_no_of_words] => 9226 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 269 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16007508 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/007508
Speech recognition method and apparatus therefor Jun 12, 2018 Issued
Array ( [id] => 16186822 [patent_doc_number] => 10720157 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-21 [patent_title] => Voice to voice natural language understanding processing [patent_app_type] => utility [patent_app_number] => 16/007691 [patent_app_country] => US [patent_app_date] => 2018-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 25 [patent_figures_cnt] => 25 [patent_no_of_words] => 25533 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16007691 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/007691
Voice to voice natural language understanding processing Jun 12, 2018 Issued
Array ( [id] => 14587209 [patent_doc_number] => 20190221213 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => METHOD FOR REDUCING TURN AROUND TIME IN TRANSCRIPTION [patent_app_type] => utility [patent_app_number] => 16/005847 [patent_app_country] => US [patent_app_date] => 2018-06-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 1905 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16005847 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/005847
METHOD FOR REDUCING TURN AROUND TIME IN TRANSCRIPTION Jun 11, 2018 Abandoned
Array ( [id] => 14830383 [patent_doc_number] => 10412218 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-09-10 [patent_title] => Call volume reduction based upon a propensity to call in connection with a reason code [patent_app_type] => utility [patent_app_number] => 16/005479 [patent_app_country] => US [patent_app_date] => 2018-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 12935 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 253 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16005479 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/005479
Call volume reduction based upon a propensity to call in connection with a reason code Jun 10, 2018 Issued
Array ( [id] => 15108255 [patent_doc_number] => 10475457 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-11-12 [patent_title] => Time-domain inter-channel prediction [patent_app_type] => utility [patent_app_number] => 16/003704 [patent_app_country] => US [patent_app_date] => 2018-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 15526 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16003704 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/003704
Time-domain inter-channel prediction Jun 7, 2018 Issued
Array ( [id] => 14400423 [patent_doc_number] => 10313511 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-06-04 [patent_title] => Customer self-help control system for contact centers [patent_app_type] => utility [patent_app_number] => 16/000453 [patent_app_country] => US [patent_app_date] => 2018-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11422 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16000453 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/000453
Customer self-help control system for contact centers Jun 4, 2018 Issued
Array ( [id] => 15108253 [patent_doc_number] => 10475456 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Smart coding mode switching in audio rate adaptation [patent_app_type] => utility [patent_app_number] => 15/997531 [patent_app_country] => US [patent_app_date] => 2018-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 14470 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15997531 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/997531
Smart coding mode switching in audio rate adaptation Jun 3, 2018 Issued
Array ( [id] => 14957787 [patent_doc_number] => 10440183 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-08 [patent_title] => Cognitive routing of calls based on derived employee activity [patent_app_type] => utility [patent_app_number] => 15/995349 [patent_app_country] => US [patent_app_date] => 2018-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5952 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15995349 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/995349
Cognitive routing of calls based on derived employee activity May 31, 2018 Issued
Array ( [id] => 14335449 [patent_doc_number] => 10298758 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-21 [patent_title] => Agent application and integrated call processing platform [patent_app_type] => utility [patent_app_number] => 15/982171 [patent_app_country] => US [patent_app_date] => 2018-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 8668 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15982171 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/982171
Agent application and integrated call processing platform May 16, 2018 Issued
Array ( [id] => 13394939 [patent_doc_number] => 20180249012 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-30 [patent_title] => SYSTEM AND METHOD FOR MANAGING CUSTOMER INTERACTIONS FOR CONTACT CENTER BASED ON AGENT PROXIMITY [patent_app_type] => utility [patent_app_number] => 15/968581 [patent_app_country] => US [patent_app_date] => 2018-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18820 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15968581 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/968581
System and method for managing customer interactions for contact center based on agent proximity Apr 30, 2018 Issued
Array ( [id] => 14987855 [patent_doc_number] => 10447859 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-15 [patent_title] => System and method for exposing customer availability to contact center agents [patent_app_type] => utility [patent_app_number] => 15/968632 [patent_app_country] => US [patent_app_date] => 2018-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7901 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15968632 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/968632
System and method for exposing customer availability to contact center agents Apr 30, 2018 Issued
Array ( [id] => 14461799 [patent_doc_number] => 10326880 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-18 [patent_title] => System and method for integrated CX-AX contact center testing [patent_app_type] => utility [patent_app_number] => 15/963704 [patent_app_country] => US [patent_app_date] => 2018-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 10041 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15963704 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/963704
System and method for integrated CX-AX contact center testing Apr 25, 2018 Issued
Array ( [id] => 15887699 [patent_doc_number] => 10650195 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-05-12 [patent_title] => Translated-clause generating method, translated-clause generating apparatus, and recording medium [patent_app_type] => utility [patent_app_number] => 15/956352 [patent_app_country] => US [patent_app_date] => 2018-04-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 22 [patent_no_of_words] => 16819 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15956352 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/956352
Translated-clause generating method, translated-clause generating apparatus, and recording medium Apr 17, 2018 Issued
Array ( [id] => 13366017 [patent_doc_number] => 20180234549 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => USER INTERFACE FOR PHONE CALL ROUTING AMONG DEVICES [patent_app_type] => utility [patent_app_number] => 15/952736 [patent_app_country] => US [patent_app_date] => 2018-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20952 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15952736 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/952736
User interface for phone call routing among devices Apr 12, 2018 Issued
Array ( [id] => 13437631 [patent_doc_number] => 20180270358 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-20 [patent_title] => PUBLISHING CONTACTS TO OPT-IN USERS [patent_app_type] => utility [patent_app_number] => 15/952299 [patent_app_country] => US [patent_app_date] => 2018-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6301 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15952299 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/952299
Publishing contacts to opt-in users Apr 12, 2018 Issued
Array ( [id] => 13366361 [patent_doc_number] => 20180234721 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-16 [patent_title] => AUDIO DATA PROCESSING METHOD AND TERMINAL [patent_app_type] => utility [patent_app_number] => 15/951078 [patent_app_country] => US [patent_app_date] => 2018-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9073 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 208 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15951078 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/951078
Audio data processing method and terminal Apr 10, 2018 Issued
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