Search

Roberto Velez

Supervisory Patent Examiner (ID: 12404, Phone: (571)272-8597 , Office: P/2662 )

Most Active Art Unit
2829
Art Unit(s)
2829, 2662, 3600, 2858
Total Applications
501
Issued Applications
305
Pending Applications
76
Abandoned Applications
135

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16174079 [patent_doc_number] => 10715668 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-14 [patent_title] => Learning based metric determination and clustering for service routing [patent_app_type] => utility [patent_app_number] => 15/906254 [patent_app_country] => US [patent_app_date] => 2018-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 11021 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 292 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15906254 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/906254
Learning based metric determination and clustering for service routing Feb 26, 2018 Issued
Array ( [id] => 17758791 [patent_doc_number] => 11399096 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-07-26 [patent_title] => Techniques for data matching in a contact center system [patent_app_type] => utility [patent_app_number] => 15/826093 [patent_app_country] => US [patent_app_date] => 2017-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 6023 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 171 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15826093 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/826093
Techniques for data matching in a contact center system Nov 28, 2017 Issued
Array ( [id] => 12782170 [patent_doc_number] => 20180152559 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-31 [patent_title] => ESTABLISHING A TEMPORALLY FOLLOWING VOICE CONNECTION OF A USER OF A CALL CENTER FACILITY TO THE CALL CENTER FACILITY AFTER A TEMPORALLY PRECEDING VOICE CONNECTION OF THE USER TO THE CALL CENTER FACILITY HAS BEEN ESTABLISHED AND HAS ENDED [patent_app_type] => utility [patent_app_number] => 15/811704 [patent_app_country] => US [patent_app_date] => 2017-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6569 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15811704 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/811704
ESTABLISHING A TEMPORALLY FOLLOWING VOICE CONNECTION OF A USER OF A CALL CENTER FACILITY TO THE CALL CENTER FACILITY AFTER A TEMPORALLY PRECEDING VOICE CONNECTION OF THE USER TO THE CALL CENTER FACILITY HAS BEEN ESTABLISHED AND HAS ENDED Nov 13, 2017 Abandoned
Array ( [id] => 15172457 [patent_doc_number] => 10491748 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-26 [patent_title] => Intelligent communication routing system and method [patent_app_type] => utility [patent_app_number] => 15/797070 [patent_app_country] => US [patent_app_date] => 2017-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 26741 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15797070 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/797070
Intelligent communication routing system and method Oct 29, 2017 Issued
Array ( [id] => 15318177 [patent_doc_number] => 10523816 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-31 [patent_title] => Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication [patent_app_type] => utility [patent_app_number] => 15/791512 [patent_app_country] => US [patent_app_date] => 2017-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 27 [patent_figures_cnt] => 27 [patent_no_of_words] => 33310 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 338 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15791512 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/791512
Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication Oct 23, 2017 Issued
Array ( [id] => 16610564 [patent_doc_number] => 10911596 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-02 [patent_title] => Voice user interface for wired communications system [patent_app_type] => utility [patent_app_number] => 15/692747 [patent_app_country] => US [patent_app_date] => 2017-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 33 [patent_figures_cnt] => 34 [patent_no_of_words] => 34415 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15692747 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/692747
Voice user interface for wired communications system Aug 30, 2017 Issued
Array ( [id] => 16574760 [patent_doc_number] => 10896685 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-19 [patent_title] => Method and apparatus for estimating variability of background noise for noise suppression [patent_app_type] => utility [patent_app_number] => 15/684013 [patent_app_country] => US [patent_app_date] => 2017-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8222 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 298 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15684013 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/684013
Method and apparatus for estimating variability of background noise for noise suppression Aug 22, 2017 Issued
Array ( [id] => 14861741 [patent_doc_number] => 10419619 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-09-17 [patent_title] => Audio processing for multi-participant communication systems [patent_app_type] => utility [patent_app_number] => 15/672046 [patent_app_country] => US [patent_app_date] => 2017-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4935 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15672046 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/672046
Audio processing for multi-participant communication systems Aug 7, 2017 Issued
Array ( [id] => 12163704 [patent_doc_number] => 20180034970 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-02-01 [patent_title] => 'SYSTEM AND METHOD FOR FACILITATING SETUP AND JOINING OF CONFERENCE CALLS' [patent_app_type] => utility [patent_app_number] => 15/666130 [patent_app_country] => US [patent_app_date] => 2017-08-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4426 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15666130 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/666130
System and method for facilitating setup and joining of conference calls Jul 31, 2017 Issued
Array ( [id] => 12028060 [patent_doc_number] => 20170318159 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'METHOD AND SYSTEM FOR ESTABLISHING TELECOMMUNICATIONS LINKS' [patent_app_type] => utility [patent_app_number] => 15/642549 [patent_app_country] => US [patent_app_date] => 2017-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5806 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15642549 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/642549
METHOD AND SYSTEM FOR ESTABLISHING TELECOMMUNICATIONS LINKS Jul 5, 2017 Abandoned
Array ( [id] => 16967343 [patent_doc_number] => 20210218842 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION [patent_app_type] => utility [patent_app_number] => 16/085353 [patent_app_country] => US [patent_app_date] => 2017-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7387 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16085353 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/085353
METHOD, DEVICE, SERVER AND STORAGE MEDIUM OF AGENT ALLOCATION Jun 27, 2017 Abandoned
Array ( [id] => 14787137 [patent_doc_number] => 20190268466 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => NUMBER PORTABILITY INFORMATION MANAGEMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 16/320364 [patent_app_country] => US [patent_app_date] => 2017-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17582 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16320364 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/320364
NUMBER PORTABILITY INFORMATION MANAGEMENT SYSTEM Jun 27, 2017 Abandoned
Array ( [id] => 13632231 [patent_doc_number] => 20180367670 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-20 [patent_title] => Virtual Office Receptionist [patent_app_type] => utility [patent_app_number] => 15/628446 [patent_app_country] => US [patent_app_date] => 2017-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10020 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15628446 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/628446
Virtual office receptionist Jun 19, 2017 Issued
Array ( [id] => 13632235 [patent_doc_number] => 20180367672 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-12-20 [patent_title] => SYSTEMS AND METHODS FOR SIZING MODULAR ROUTING APPLICATIONS [patent_app_type] => utility [patent_app_number] => 15/625585 [patent_app_country] => US [patent_app_date] => 2017-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15595 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15625585 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/625585
Systems and methods for sizing modular routing applications Jun 15, 2017 Issued
Array ( [id] => 13561243 [patent_doc_number] => 20180332169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-11-15 [patent_title] => PERSONALIZATION OF VIRTUAL ASSISTANT SKILLS BASED ON USER PROFILE INFORMATION [patent_app_type] => utility [patent_app_number] => 15/622742 [patent_app_country] => US [patent_app_date] => 2017-06-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9099 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15622742 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/622742
Personalization of virtual assistant skills based on user profile information Jun 13, 2017 Issued
Array ( [id] => 15013763 [patent_doc_number] => 10453032 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-22 [patent_title] => Customer service management system and method [patent_app_type] => utility [patent_app_number] => 15/614179 [patent_app_country] => US [patent_app_date] => 2017-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 8820 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 244 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15614179 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/614179
Customer service management system and method Jun 4, 2017 Issued
Array ( [id] => 16593210 [patent_doc_number] => 10902481 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-01-26 [patent_title] => Method and system for providing a seamless handoff from a voice channel to a call agent [patent_app_type] => utility [patent_app_number] => 15/602866 [patent_app_country] => US [patent_app_date] => 2017-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11462 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 270 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15602866 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/602866
Method and system for providing a seamless handoff from a voice channel to a call agent May 22, 2017 Issued
Array ( [id] => 15987333 [patent_doc_number] => 10674011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-06-02 [patent_title] => Enhanced abandoned call recovery for a contact center [patent_app_type] => utility [patent_app_number] => 15/586524 [patent_app_country] => US [patent_app_date] => 2017-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 17372 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15586524 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/586524
Enhanced abandoned call recovery for a contact center May 3, 2017 Issued
Array ( [id] => 13231215 [patent_doc_number] => 10129399 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-13 [patent_title] => Systems and methods for automated call-handling and processing [patent_app_type] => utility [patent_app_number] => 15/499065 [patent_app_country] => US [patent_app_date] => 2017-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 6871 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15499065 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/499065
Systems and methods for automated call-handling and processing Apr 26, 2017 Issued
Array ( [id] => 13501651 [patent_doc_number] => 20180302368 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-10-18 [patent_title] => TELEPHONE NUMBER PROVISIONING USING LOCATION-BASED PARTITION KEYS [patent_app_type] => utility [patent_app_number] => 15/486535 [patent_app_country] => US [patent_app_date] => 2017-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7780 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15486535 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/486535
TELEPHONE NUMBER PROVISIONING USING LOCATION-BASED PARTITION KEYS Apr 12, 2017 Abandoned
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