
Roberto Velez
Supervisory Patent Examiner (ID: 12404, Phone: (571)272-8597 , Office: P/2662 )
| Most Active Art Unit | 2829 |
| Art Unit(s) | 2829, 2662, 3600, 2858 |
| Total Applications | 501 |
| Issued Applications | 305 |
| Pending Applications | 76 |
| Abandoned Applications | 135 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 16174079
[patent_doc_number] => 10715668
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[patent_kind] => B1
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[patent_title] => Learning based metric determination and clustering for service routing
[patent_app_type] => utility
[patent_app_number] => 15/906254
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Array
(
[id] => 17758791
[patent_doc_number] => 11399096
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[patent_kind] => B2
[patent_issue_date] => 2022-07-26
[patent_title] => Techniques for data matching in a contact center system
[patent_app_type] => utility
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Array
(
[id] => 12782170
[patent_doc_number] => 20180152559
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[patent_kind] => A1
[patent_issue_date] => 2018-05-31
[patent_title] => ESTABLISHING A TEMPORALLY FOLLOWING VOICE CONNECTION OF A USER OF A CALL CENTER FACILITY TO THE CALL CENTER FACILITY AFTER A TEMPORALLY PRECEDING VOICE CONNECTION OF THE USER TO THE CALL CENTER FACILITY HAS BEEN ESTABLISHED AND HAS ENDED
[patent_app_type] => utility
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Array
(
[id] => 15172457
[patent_doc_number] => 10491748
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[patent_issue_date] => 2019-11-26
[patent_title] => Intelligent communication routing system and method
[patent_app_type] => utility
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Array
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[patent_title] => Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication
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Array
(
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Array
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[patent_title] => Method and apparatus for estimating variability of background noise for noise suppression
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Array
(
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[patent_title] => Audio processing for multi-participant communication systems
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Array
(
[id] => 12163704
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/666130 | System and method for facilitating setup and joining of conference calls | Jul 31, 2017 | Issued |
Array
(
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/642549 | METHOD AND SYSTEM FOR ESTABLISHING TELECOMMUNICATIONS LINKS | Jul 5, 2017 | Abandoned |
Array
(
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Array
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Array
(
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Array
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Array
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Array
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Array
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Array
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