
Roberto Velez
Supervisory Patent Examiner (ID: 12404, Phone: (571)272-8597 , Office: P/2662 )
| Most Active Art Unit | 2829 |
| Art Unit(s) | 2829, 2662, 3600, 2858 |
| Total Applications | 501 |
| Issued Applications | 305 |
| Pending Applications | 76 |
| Abandoned Applications | 135 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 11460940
[patent_doc_number] => 20170054846
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-02-23
[patent_title] => 'SYSTEM AND METHOD FOR OPTIMIZED CALLBACK'
[patent_app_type] => utility
[patent_app_number] => 15/239967
[patent_app_country] => US
[patent_app_date] => 2016-08-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 10819
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[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239967
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/239967 | SYSTEM AND METHOD FOR OPTIMIZED CALLBACK | Aug 17, 2016 | Abandoned |
Array
(
[id] => 13133937
[patent_doc_number] => 10084919
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-09-25
[patent_title] => System and method for agent driven system training
[patent_app_type] => utility
[patent_app_number] => 15/239895
[patent_app_country] => US
[patent_app_date] => 2016-08-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
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[patent_no_of_words] => 10507
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[patent_maintenance] => 1
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239895
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/239895 | System and method for agent driven system training | Aug 17, 2016 | Issued |
Array
(
[id] => 16912305
[patent_doc_number] => 11044360
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2021-06-22
[patent_title] => Dynamic direction of incoming calls
[patent_app_type] => utility
[patent_app_number] => 15/240290
[patent_app_country] => US
[patent_app_date] => 2016-08-18
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
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[patent_no_of_claims] => 10
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[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15240290
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/240290 | Dynamic direction of incoming calls | Aug 17, 2016 | Issued |
Array
(
[id] => 11426211
[patent_doc_number] => 20170034357
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-02-02
[patent_title] => 'Systems and Methods for Making Low-Cost International Phone Calls'
[patent_app_type] => utility
[patent_app_number] => 15/224216
[patent_app_country] => US
[patent_app_date] => 2016-07-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 37
[patent_figures_cnt] => 37
[patent_no_of_words] => 16033
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224216
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/224216 | Systems and Methods for Making Low-Cost International Phone Calls | Jul 28, 2016 | Abandoned |
Array
(
[id] => 12142009
[patent_doc_number] => 20180020092
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-01-18
[patent_title] => 'Detection of a Spear-Phishing Phone Call'
[patent_app_type] => utility
[patent_app_number] => 15/209052
[patent_app_country] => US
[patent_app_date] => 2016-07-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
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[patent_no_of_words] => 9465
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15209052
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/209052 | Detection of a spear-phishing phone call | Jul 12, 2016 | Issued |
Array
(
[id] => 12142010
[patent_doc_number] => 20180020094
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-01-18
[patent_title] => 'SYSTEM AND METHOD FOR A COGNITIVE SYSTEM PLUG-IN ANSWERING SUBJECT MATTER EXPERT QUESTIONS'
[patent_app_type] => utility
[patent_app_number] => 15/208137
[patent_app_country] => US
[patent_app_date] => 2016-07-12
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
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[patent_no_of_words] => 9422
[patent_no_of_claims] => 20
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208137
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/208137 | System and method for a cognitive system plug-in answering subject matter expert questions | Jul 11, 2016 | Issued |
Array
(
[id] => 11112058
[patent_doc_number] => 20160309030
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-20
[patent_title] => 'Procedure and Mechanism for Managing a Call to a Call Center'
[patent_app_type] => utility
[patent_app_number] => 15/193341
[patent_app_country] => US
[patent_app_date] => 2016-06-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
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[patent_no_of_words] => 5398
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 4
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15193341
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/193341 | Procedure and Mechanism for Managing a Call to a Call Center | Jun 26, 2016 | Abandoned |
Array
(
[id] => 13422633
[patent_doc_number] => 20180262859
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-09-13
[patent_title] => METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS
[patent_app_type] => utility
[patent_app_number] => 15/738408
[patent_app_country] => US
[patent_app_date] => 2016-06-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 8496
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -18
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15738408
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/738408 | METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS | Jun 23, 2016 | Abandoned |
Array
(
[id] => 11112055
[patent_doc_number] => 20160309027
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-20
[patent_title] => 'GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE'
[patent_app_type] => utility
[patent_app_number] => 15/192885
[patent_app_country] => US
[patent_app_date] => 2016-06-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192885
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/192885 | Graphical user interface and method for testing and visually representing telephony state | Jun 23, 2016 | Issued |
Array
(
[id] => 11089053
[patent_doc_number] => 20160286022
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-29
[patent_title] => 'TELEPHONE DEVICE AND MOBILE-PHONE LINKING METHOD'
[patent_app_type] => utility
[patent_app_number] => 15/179422
[patent_app_country] => US
[patent_app_date] => 2016-06-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 18
[patent_figures_cnt] => 18
[patent_no_of_words] => 17362
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[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15179422
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/179422 | Telephone device and mobile-phone linking method | Jun 9, 2016 | Issued |
Array
(
[id] => 13259543
[patent_doc_number] => 10142473
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2018-11-27
[patent_title] => Techniques for benchmarking performance in a contact center system
[patent_app_type] => utility
[patent_app_number] => 15/176899
[patent_app_country] => US
[patent_app_date] => 2016-06-08
[patent_effective_date] => 0000-00-00
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/176899 | Techniques for benchmarking performance in a contact center system | Jun 7, 2016 | Issued |
Array
(
[id] => 12096515
[patent_doc_number] => 20170353608
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-12-07
[patent_title] => 'VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY'
[patent_app_type] => utility
[patent_app_number] => 15/172581
[patent_app_country] => US
[patent_app_date] => 2016-06-03
[patent_effective_date] => 0000-00-00
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/172581 | Voice service routing system for accessibility | Jun 2, 2016 | Issued |
Array
(
[id] => 14096371
[patent_doc_number] => 10244116
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-03-26
[patent_title] => Service request routing using passive skill certification
[patent_app_type] => utility
[patent_app_number] => 15/161397
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/161397 | Service request routing using passive skill certification | May 22, 2016 | Issued |
Array
(
[id] => 11058241
[patent_doc_number] => 20160255203
[patent_country] => US
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[patent_issue_date] => 2016-09-01
[patent_title] => 'AUDIO PROCESSING FOR MULTI-PARTICIPANT COMMUNICATION SYSTEMS'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/150904 | Audio processing for multi-participant communication systems | May 9, 2016 | Issued |
Array
(
[id] => 12028058
[patent_doc_number] => 20170318157
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-11-02
[patent_title] => 'SYSTEM AND METHOD FOR SECURE CALL ROUTING AND QUEUING'
[patent_app_type] => utility
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/143286 | System and method for secure call routing and queuing | Apr 28, 2016 | Issued |
Array
(
[id] => 11119091
[patent_doc_number] => 20160316065
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-27
[patent_title] => 'APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/136014 | APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION | Apr 21, 2016 | Abandoned |
| 15/136271 | Automated Payment Reminders | Apr 21, 2016 | |
Array
(
[id] => 10999639
[patent_doc_number] => 20160196586
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-07-07
[patent_title] => 'DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME'
[patent_app_type] => utility
[patent_app_number] => 15/068815
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068815
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/068815 | DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME | Mar 13, 2016 | Abandoned |
Array
(
[id] => 15202761
[patent_doc_number] => 10498897
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[patent_kind] => B1
[patent_issue_date] => 2019-12-03
[patent_title] => Systems and methods for simulating multiple call center balancing
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/066132 | Systems and methods for simulating multiple call center balancing | Mar 9, 2016 | Issued |
Array
(
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[patent_title] => 'PRIVATE BRANCH EXCHANGE'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/040673 | PRIVATE BRANCH EXCHANGE | Feb 9, 2016 | Abandoned |