Search

Roberto Velez

Supervisory Patent Examiner (ID: 12404, Phone: (571)272-8597 , Office: P/2662 )

Most Active Art Unit
2829
Art Unit(s)
2829, 2662, 3600, 2858
Total Applications
501
Issued Applications
305
Pending Applications
76
Abandoned Applications
135

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11460940 [patent_doc_number] => 20170054846 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'SYSTEM AND METHOD FOR OPTIMIZED CALLBACK' [patent_app_type] => utility [patent_app_number] => 15/239967 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10819 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239967
SYSTEM AND METHOD FOR OPTIMIZED CALLBACK Aug 17, 2016 Abandoned
Array ( [id] => 13133937 [patent_doc_number] => 10084919 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-09-25 [patent_title] => System and method for agent driven system training [patent_app_type] => utility [patent_app_number] => 15/239895 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10507 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 199 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239895 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239895
System and method for agent driven system training Aug 17, 2016 Issued
Array ( [id] => 16912305 [patent_doc_number] => 11044360 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-22 [patent_title] => Dynamic direction of incoming calls [patent_app_type] => utility [patent_app_number] => 15/240290 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6811 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15240290 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/240290
Dynamic direction of incoming calls Aug 17, 2016 Issued
Array ( [id] => 11426211 [patent_doc_number] => 20170034357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-02 [patent_title] => 'Systems and Methods for Making Low-Cost International Phone Calls' [patent_app_type] => utility [patent_app_number] => 15/224216 [patent_app_country] => US [patent_app_date] => 2016-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 37 [patent_figures_cnt] => 37 [patent_no_of_words] => 16033 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224216 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/224216
Systems and Methods for Making Low-Cost International Phone Calls Jul 28, 2016 Abandoned
Array ( [id] => 12142009 [patent_doc_number] => 20180020092 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'Detection of a Spear-Phishing Phone Call' [patent_app_type] => utility [patent_app_number] => 15/209052 [patent_app_country] => US [patent_app_date] => 2016-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9465 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15209052 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/209052
Detection of a spear-phishing phone call Jul 12, 2016 Issued
Array ( [id] => 12142010 [patent_doc_number] => 20180020094 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'SYSTEM AND METHOD FOR A COGNITIVE SYSTEM PLUG-IN ANSWERING SUBJECT MATTER EXPERT QUESTIONS' [patent_app_type] => utility [patent_app_number] => 15/208137 [patent_app_country] => US [patent_app_date] => 2016-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9422 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208137 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/208137
System and method for a cognitive system plug-in answering subject matter expert questions Jul 11, 2016 Issued
Array ( [id] => 11112058 [patent_doc_number] => 20160309030 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'Procedure and Mechanism for Managing a Call to a Call Center' [patent_app_type] => utility [patent_app_number] => 15/193341 [patent_app_country] => US [patent_app_date] => 2016-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5398 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15193341 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/193341
Procedure and Mechanism for Managing a Call to a Call Center Jun 26, 2016 Abandoned
Array ( [id] => 13422633 [patent_doc_number] => 20180262859 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-13 [patent_title] => METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS [patent_app_type] => utility [patent_app_number] => 15/738408 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8496 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15738408 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/738408
METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS Jun 23, 2016 Abandoned
Array ( [id] => 11112055 [patent_doc_number] => 20160309027 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE' [patent_app_type] => utility [patent_app_number] => 15/192885 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 7148 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192885 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/192885
Graphical user interface and method for testing and visually representing telephony state Jun 23, 2016 Issued
Array ( [id] => 11089053 [patent_doc_number] => 20160286022 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-29 [patent_title] => 'TELEPHONE DEVICE AND MOBILE-PHONE LINKING METHOD' [patent_app_type] => utility [patent_app_number] => 15/179422 [patent_app_country] => US [patent_app_date] => 2016-06-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 17362 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15179422 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/179422
Telephone device and mobile-phone linking method Jun 9, 2016 Issued
Array ( [id] => 13259543 [patent_doc_number] => 10142473 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-27 [patent_title] => Techniques for benchmarking performance in a contact center system [patent_app_type] => utility [patent_app_number] => 15/176899 [patent_app_country] => US [patent_app_date] => 2016-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 6387 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 247 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15176899 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/176899
Techniques for benchmarking performance in a contact center system Jun 7, 2016 Issued
Array ( [id] => 12096515 [patent_doc_number] => 20170353608 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-12-07 [patent_title] => 'VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY' [patent_app_type] => utility [patent_app_number] => 15/172581 [patent_app_country] => US [patent_app_date] => 2016-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8512 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15172581 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/172581
Voice service routing system for accessibility Jun 2, 2016 Issued
Array ( [id] => 14096371 [patent_doc_number] => 10244116 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-03-26 [patent_title] => Service request routing using passive skill certification [patent_app_type] => utility [patent_app_number] => 15/161397 [patent_app_country] => US [patent_app_date] => 2016-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 6643 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15161397 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/161397
Service request routing using passive skill certification May 22, 2016 Issued
Array ( [id] => 11058241 [patent_doc_number] => 20160255203 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-01 [patent_title] => 'AUDIO PROCESSING FOR MULTI-PARTICIPANT COMMUNICATION SYSTEMS' [patent_app_type] => utility [patent_app_number] => 15/150904 [patent_app_country] => US [patent_app_date] => 2016-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4975 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15150904 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/150904
Audio processing for multi-participant communication systems May 9, 2016 Issued
Array ( [id] => 12028058 [patent_doc_number] => 20170318157 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'SYSTEM AND METHOD FOR SECURE CALL ROUTING AND QUEUING' [patent_app_type] => utility [patent_app_number] => 15/143286 [patent_app_country] => US [patent_app_date] => 2016-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 3248 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15143286 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/143286
System and method for secure call routing and queuing Apr 28, 2016 Issued
Array ( [id] => 11119091 [patent_doc_number] => 20160316065 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-27 [patent_title] => 'APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION' [patent_app_type] => utility [patent_app_number] => 15/136014 [patent_app_country] => US [patent_app_date] => 2016-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 11419 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15136014 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/136014
APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION Apr 21, 2016 Abandoned
15/136271 Automated Payment Reminders Apr 21, 2016
Array ( [id] => 10999639 [patent_doc_number] => 20160196586 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-07 [patent_title] => 'DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME' [patent_app_type] => utility [patent_app_number] => 15/068815 [patent_app_country] => US [patent_app_date] => 2016-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13357 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068815 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/068815
DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME Mar 13, 2016 Abandoned
Array ( [id] => 15202761 [patent_doc_number] => 10498897 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-03 [patent_title] => Systems and methods for simulating multiple call center balancing [patent_app_type] => utility [patent_app_number] => 15/066132 [patent_app_country] => US [patent_app_date] => 2016-03-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7676 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 325 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15066132 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/066132
Systems and methods for simulating multiple call center balancing Mar 9, 2016 Issued
Array ( [id] => 11058236 [patent_doc_number] => 20160255198 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-01 [patent_title] => 'PRIVATE BRANCH EXCHANGE' [patent_app_type] => utility [patent_app_number] => 15/040673 [patent_app_country] => US [patent_app_date] => 2016-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2484 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15040673 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/040673
PRIVATE BRANCH EXCHANGE Feb 9, 2016 Abandoned
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