Search

Thjuan Knowlin Addy

Examiner (ID: 6965, Phone: (571)272-7486 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2642, 2693, 2614, 2652
Total Applications
1733
Issued Applications
1458
Pending Applications
96
Abandoned Applications
213

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18279111 [patent_doc_number] => 20230094583 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-30 [patent_title] => AUDIO-BASED MACHINE LEARNING FRAMEWORKS UTILIZING SIMILARITY DETERMINATION MACHINE LEARNING MODELS [patent_app_type] => utility [patent_app_number] => 17/449223 [patent_app_country] => US [patent_app_date] => 2021-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13379 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 293 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17449223 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/449223
Audio-based machine learning frameworks utilizing similarity determination machine learning models Sep 27, 2021 Issued
Array ( [id] => 17338721 [patent_doc_number] => 20220005052 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-06 [patent_title] => SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS [patent_app_type] => utility [patent_app_number] => 17/481094 [patent_app_country] => US [patent_app_date] => 2021-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6863 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17481094 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/481094
Systems and methods for detecting complaint interactions Sep 20, 2021 Issued
Array ( [id] => 18508506 [patent_doc_number] => 11706338 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Voice and speech recognition for call center feedback and quality assurance [patent_app_type] => utility [patent_app_number] => 17/472557 [patent_app_country] => US [patent_app_date] => 2021-09-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 14975 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17472557 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/472557
Voice and speech recognition for call center feedback and quality assurance Sep 9, 2021 Issued
Array ( [id] => 18432630 [patent_doc_number] => 11677869 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-06-13 [patent_title] => System and method for managing calls [patent_app_type] => utility [patent_app_number] => 17/470292 [patent_app_country] => US [patent_app_date] => 2021-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16348 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 53 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17470292 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/470292
System and method for managing calls Sep 8, 2021 Issued
Array ( [id] => 18132289 [patent_doc_number] => 11558509 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-17 [patent_title] => Intelligent call routing using knowledge graphs [patent_app_type] => utility [patent_app_number] => 17/458682 [patent_app_country] => US [patent_app_date] => 2021-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 15 [patent_no_of_words] => 7334 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17458682 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/458682
Intelligent call routing using knowledge graphs Aug 26, 2021 Issued
Array ( [id] => 18736457 [patent_doc_number] => 11805207 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-31 [patent_title] => Systems and methods for configuring and dynamically applying call route groups [patent_app_type] => utility [patent_app_number] => 17/446129 [patent_app_country] => US [patent_app_date] => 2021-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 32 [patent_figures_cnt] => 32 [patent_no_of_words] => 29522 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17446129 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/446129
Systems and methods for configuring and dynamically applying call route groups Aug 25, 2021 Issued
Array ( [id] => 17276813 [patent_doc_number] => 20210383011 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-09 [patent_title] => HEADPHONES WITH TIMING CAPABILITY AND ENHANCED SECURITY [patent_app_type] => utility [patent_app_number] => 17/411934 [patent_app_country] => US [patent_app_date] => 2021-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9811 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 61 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17411934 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/411934
Headphones with timing capability and enhanced security Aug 24, 2021 Issued
Array ( [id] => 17669428 [patent_doc_number] => 11363141 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-14 [patent_title] => Systems and methods relating to asynchronous resolution of customer requests in contact center [patent_app_type] => utility [patent_app_number] => 17/411338 [patent_app_country] => US [patent_app_date] => 2021-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 10 [patent_no_of_words] => 24615 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 388 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17411338 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/411338
Systems and methods relating to asynchronous resolution of customer requests in contact center Aug 24, 2021 Issued
Array ( [id] => 17879626 [patent_doc_number] => 11451666 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-20 [patent_title] => Systems and methods for handling calls based on call insight information [patent_app_type] => utility [patent_app_number] => 17/445360 [patent_app_country] => US [patent_app_date] => 2021-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 13116 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17445360 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/445360
Systems and methods for handling calls based on call insight information Aug 17, 2021 Issued
Array ( [id] => 17746741 [patent_doc_number] => 11394831 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-07-19 [patent_title] => System and methods for dynamically routing and rating customer service communications [patent_app_type] => utility [patent_app_number] => 17/403094 [patent_app_country] => US [patent_app_date] => 2021-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12769 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17403094 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/403094
System and methods for dynamically routing and rating customer service communications Aug 15, 2021 Issued
Array ( [id] => 18640636 [patent_doc_number] => 11765272 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-09-19 [patent_title] => Data aggregation for user interaction enhancement [patent_app_type] => utility [patent_app_number] => 17/390771 [patent_app_country] => US [patent_app_date] => 2021-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9554 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17390771 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/390771
Data aggregation for user interaction enhancement Jul 29, 2021 Issued
Array ( [id] => 17575288 [patent_doc_number] => 11323570 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-05-03 [patent_title] => Multi-channel hybrid models for efficient routing [patent_app_type] => utility [patent_app_number] => 17/389214 [patent_app_country] => US [patent_app_date] => 2021-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12370 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17389214 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/389214
Multi-channel hybrid models for efficient routing Jul 28, 2021 Issued
Array ( [id] => 17494600 [patent_doc_number] => 11283928 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-03-22 [patent_title] => Real-time agent assistance using real-time automatic speech recognition and behavioral metrics [patent_app_type] => utility [patent_app_number] => 17/386604 [patent_app_country] => US [patent_app_date] => 2021-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4859 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 243 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17386604 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/386604
Real-time agent assistance using real-time automatic speech recognition and behavioral metrics Jul 27, 2021 Issued
Array ( [id] => 18507169 [patent_doc_number] => 11704992 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Hand cleanliness monitoring [patent_app_type] => utility [patent_app_number] => 17/379526 [patent_app_country] => US [patent_app_date] => 2021-07-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 36 [patent_figures_cnt] => 53 [patent_no_of_words] => 26305 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17379526 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/379526
Hand cleanliness monitoring Jul 18, 2021 Issued
Array ( [id] => 17450073 [patent_doc_number] => 20220070578 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-03 [patent_title] => FOOTSTEPS TRACKING METHOD AND SYSTEM THEREOF [patent_app_type] => utility [patent_app_number] => 17/376400 [patent_app_country] => US [patent_app_date] => 2021-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2148 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17376400 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/376400
Footsteps tracking method and system thereof Jul 14, 2021 Issued
Array ( [id] => 17348294 [patent_doc_number] => 20220014625 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => COMMUNICATION TERMINAL DEVICE, CONTROL DEVICE, COMMUNICATION CONTROL METHOD, AND NON-TRANSITORY, COMPUTER-READABLE CONTROL MEDIUM [patent_app_type] => utility [patent_app_number] => 17/369888 [patent_app_country] => US [patent_app_date] => 2021-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11533 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17369888 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/369888
COMMUNICATION TERMINAL DEVICE, CONTROL DEVICE, COMMUNICATION CONTROL METHOD, AND NON-TRANSITORY, COMPUTER-READABLE CONTROL MEDIUM Jul 6, 2021 Abandoned
Array ( [id] => 19200194 [patent_doc_number] => 11997454 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-05-28 [patent_title] => Power efficient acoustic tracking of sound sources [patent_app_type] => utility [patent_app_number] => 17/368509 [patent_app_country] => US [patent_app_date] => 2021-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12673 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17368509 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/368509
Power efficient acoustic tracking of sound sources Jul 5, 2021 Issued
Array ( [id] => 17175457 [patent_doc_number] => 20210329128 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-10-21 [patent_title] => SYSTEM AND METHOD FOR PROVIDING CONTEXTUAL ASSISTANCE FOR CONTACT CENTER APPLICATIONS [patent_app_type] => utility [patent_app_number] => 17/359734 [patent_app_country] => US [patent_app_date] => 2021-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8584 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17359734 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/359734
System and method for providing contextual assistance for contact center applications Jun 27, 2021 Issued
Array ( [id] => 17404038 [patent_doc_number] => 20220046129 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION [patent_app_type] => utility [patent_app_number] => 17/356689 [patent_app_country] => US [patent_app_date] => 2021-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 22687 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17356689 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/356689
Intent analysis for call center response generation Jun 23, 2021 Issued
Array ( [id] => 19348862 [patent_doc_number] => 20240257826 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-01 [patent_title] => AUDIO SIGNAL QUALITY SCORES [patent_app_type] => utility [patent_app_number] => 18/560656 [patent_app_country] => US [patent_app_date] => 2021-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6994 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 85 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18560656 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/560656
Audio signal quality scores Jun 15, 2021 Issued
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