Search

Thjuan Knowlin Addy

Examiner (ID: 6965, Phone: (571)272-7486 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2642, 2693, 2614, 2652
Total Applications
1733
Issued Applications
1458
Pending Applications
96
Abandoned Applications
213

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17824911 [patent_doc_number] => 11429859 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-08-30 [patent_title] => Systems and processes for bias removal in a predictive performance model [patent_app_type] => utility [patent_app_number] => 16/749954 [patent_app_country] => US [patent_app_date] => 2020-01-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 18 [patent_no_of_words] => 19493 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16749954 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/749954
Systems and processes for bias removal in a predictive performance model Jan 21, 2020 Issued
Array ( [id] => 19341211 [patent_doc_number] => 12051406 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-30 [patent_title] => Small footprint multi-channel keyword spotting [patent_app_type] => utility [patent_app_number] => 17/757260 [patent_app_country] => US [patent_app_date] => 2020-01-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10082 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 232 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17757260 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/757260
Small footprint multi-channel keyword spotting Jan 14, 2020 Issued
Array ( [id] => 15843889 [patent_doc_number] => 20200137227 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-30 [patent_title] => PERSONALIZED WAIT TREATMENT DURING INTERACTION WITH CONTACT CENTERS [patent_app_type] => utility [patent_app_number] => 16/732734 [patent_app_country] => US [patent_app_date] => 2020-01-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7990 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 72 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16732734 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/732734
Personalized wait treatment during interaction with contact centers Jan 1, 2020 Issued
Array ( [id] => 16935349 [patent_doc_number] => 20210201238 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => SYSTEMS AND METHODS RELATING TO CUSTOMER EXPERIENCE AUTOMATION [patent_app_type] => utility [patent_app_number] => 16/730646 [patent_app_country] => US [patent_app_date] => 2019-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 23275 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -25 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16730646 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/730646
Systems and methods relating to customer experience automation Dec 29, 2019 Issued
Array ( [id] => 16434154 [patent_doc_number] => 10834260 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-10 [patent_title] => Method and system for a scalable computer-telephony integration system [patent_app_type] => utility [patent_app_number] => 16/721141 [patent_app_country] => US [patent_app_date] => 2019-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23231 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16721141 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/721141
Method and system for a scalable computer-telephony integration system Dec 18, 2019 Issued
Array ( [id] => 17416783 [patent_doc_number] => 20220051687 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-17 [patent_title] => SOUND PROCESSING METHOD [patent_app_type] => utility [patent_app_number] => 17/435761 [patent_app_country] => US [patent_app_date] => 2019-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4960 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17435761 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/435761
Sound processing method Dec 17, 2019 Issued
Array ( [id] => 16113197 [patent_doc_number] => 20200208621 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-02 [patent_title] => Sound Generator [patent_app_type] => utility [patent_app_number] => 16/711403 [patent_app_country] => US [patent_app_date] => 2019-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4678 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -20 [patent_words_short_claim] => 203 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16711403 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/711403
Sound generator Dec 10, 2019 Issued
Array ( [id] => 18262395 [patent_doc_number] => 11610097 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-03-21 [patent_title] => Apparatus and method for generating sampling model for uncertainty prediction, and apparatus for predicting uncertainty [patent_app_type] => utility [patent_app_number] => 16/706679 [patent_app_country] => US [patent_app_date] => 2019-12-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3933 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16706679 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/706679
Apparatus and method for generating sampling model for uncertainty prediction, and apparatus for predicting uncertainty Dec 6, 2019 Issued
Array ( [id] => 15747497 [patent_doc_number] => 20200112638 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-09 [patent_title] => EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS [patent_app_type] => utility [patent_app_number] => 16/705413 [patent_app_country] => US [patent_app_date] => 2019-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10899 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16705413 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/705413
Emotion recognition to match support agents with customers Dec 5, 2019 Issued
Array ( [id] => 16419153 [patent_doc_number] => 10827069 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => Computerized system for geographically splitting traffic for a graphically interactive voice response system [patent_app_type] => utility [patent_app_number] => 16/699633 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 49 [patent_figures_cnt] => 49 [patent_no_of_words] => 14083 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699633 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699633
Computerized system for geographically splitting traffic for a graphically interactive voice response system Nov 29, 2019 Issued
Array ( [id] => 16575603 [patent_doc_number] => 10897538 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-01-19 [patent_title] => Artificial intelligence for a graphically interactive voice response system [patent_app_type] => utility [patent_app_number] => 16/699627 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 49 [patent_figures_cnt] => 49 [patent_no_of_words] => 14062 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699627 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699627
Artificial intelligence for a graphically interactive voice response system Nov 29, 2019 Issued
Array ( [id] => 16357778 [patent_doc_number] => 10798306 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-10-06 [patent_title] => Interpolation based camera motion for transitioning between best overview frames in live video [patent_app_type] => utility [patent_app_number] => 16/698029 [patent_app_country] => US [patent_app_date] => 2019-11-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3447 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16698029 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/698029
Interpolation based camera motion for transitioning between best overview frames in live video Nov 26, 2019 Issued
Array ( [id] => 16945256 [patent_doc_number] => 11057518 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-07-06 [patent_title] => Site information button [patent_app_type] => utility [patent_app_number] => 16/694542 [patent_app_country] => US [patent_app_date] => 2019-11-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4324 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 73 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16694542 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/694542
Site information button Nov 24, 2019 Issued
Array ( [id] => 16857621 [patent_doc_number] => 20210158366 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-27 [patent_title] => SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS [patent_app_type] => utility [patent_app_number] => 16/693411 [patent_app_country] => US [patent_app_date] => 2019-11-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6839 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16693411 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/693411
Systems and methods for detecting complaint interactions Nov 24, 2019 Issued
Array ( [id] => 15659779 [patent_doc_number] => 20200092420 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-03-19 [patent_title] => MODELING VOICE CALLS TO IMPROVE AN OUTCOME OF A CALL BETWEEN A REPRESENTATIVE AND A CUSTOMER [patent_app_type] => utility [patent_app_number] => 16/689688 [patent_app_country] => US [patent_app_date] => 2019-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8353 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -21 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16689688 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/689688
Modeling voice calls to improve an outcome of a call between a representative and a customer Nov 19, 2019 Issued
Array ( [id] => 18220797 [patent_doc_number] => 11595756 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-28 [patent_title] => Sound collecting apparatus [patent_app_type] => utility [patent_app_number] => 17/285794 [patent_app_country] => US [patent_app_date] => 2019-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 6064 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17285794 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/285794
Sound collecting apparatus Nov 18, 2019 Issued
Array ( [id] => 16851947 [patent_doc_number] => 20210152692 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-20 [patent_title] => SIMULATED CUSTOMER APPLICATION EXPERIENCES FOR CUSTOMER SUPPORT VIA EMULATORS [patent_app_type] => utility [patent_app_number] => 16/683693 [patent_app_country] => US [patent_app_date] => 2019-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7272 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16683693 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/683693
Simulated customer application experiences for customer support via emulators Nov 13, 2019 Issued
Array ( [id] => 16340250 [patent_doc_number] => 10791225 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-09-29 [patent_title] => Toll-free numbers metadata tagging, analysis and reporting [patent_app_type] => utility [patent_app_number] => 16/675285 [patent_app_country] => US [patent_app_date] => 2019-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 51 [patent_no_of_words] => 73088 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16675285 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/675285
Toll-free numbers metadata tagging, analysis and reporting Nov 5, 2019 Issued
Array ( [id] => 15825555 [patent_doc_number] => 10637989 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-28 [patent_title] => System and method for improving efficiency of communication sessions at a call center [patent_app_type] => utility [patent_app_number] => 16/672556 [patent_app_country] => US [patent_app_date] => 2019-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6152 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16672556 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/672556
System and method for improving efficiency of communication sessions at a call center Nov 3, 2019 Issued
Array ( [id] => 16325392 [patent_doc_number] => 10785374 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-22 [patent_title] => Optimized dynamic number insertion (DNI) [patent_app_type] => utility [patent_app_number] => 16/670310 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 6326 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 95 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670310 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670310
Optimized dynamic number insertion (DNI) Oct 30, 2019 Issued
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