Search

Thjuan Knowlin Addy

Examiner (ID: 6965, Phone: (571)272-7486 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2642, 2693, 2614, 2652
Total Applications
1733
Issued Applications
1458
Pending Applications
96
Abandoned Applications
213

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14693719 [patent_doc_number] => 20190245975 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-08 [patent_title] => AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS [patent_app_type] => utility [patent_app_number] => 16/389745 [patent_app_country] => US [patent_app_date] => 2019-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14035 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16389745 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/389745
Automatic quality management of chat agents via chat bots Apr 18, 2019 Issued
Array ( [id] => 15477849 [patent_doc_number] => 10554821 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-02-04 [patent_title] => Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network [patent_app_type] => utility [patent_app_number] => 16/381722 [patent_app_country] => US [patent_app_date] => 2019-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11890 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16381722 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/381722
Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network Apr 10, 2019 Issued
Array ( [id] => 15080295 [patent_doc_number] => 10469661 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-05 [patent_title] => Automatic dialer call pacing in a contact center [patent_app_type] => utility [patent_app_number] => 16/378708 [patent_app_country] => US [patent_app_date] => 2019-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 11078 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16378708 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/378708
Automatic dialer call pacing in a contact center Apr 8, 2019 Issued
Array ( [id] => 17771611 [patent_doc_number] => 11403556 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-08-02 [patent_title] => Automated determination of expressions for an interactive social agent [patent_app_type] => utility [patent_app_number] => 16/374478 [patent_app_country] => US [patent_app_date] => 2019-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 7406 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16374478 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/374478
Automated determination of expressions for an interactive social agent Apr 2, 2019 Issued
Array ( [id] => 15762839 [patent_doc_number] => 10623562 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-14 [patent_title] => Unified communication system [patent_app_type] => utility [patent_app_number] => 16/373863 [patent_app_country] => US [patent_app_date] => 2019-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9519 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16373863 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/373863
Unified communication system Apr 2, 2019 Issued
Array ( [id] => 14633701 [patent_doc_number] => 20190230223 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-25 [patent_title] => SYSTEMS AND METHODS FOR AUTOMATICALLY CONDUCTING RISK ASSESSMENTS FOR TELEPHONY COMMUNICATIONS [patent_app_type] => utility [patent_app_number] => 16/369282 [patent_app_country] => US [patent_app_date] => 2019-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13029 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16369282 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/369282
Systems and methods for automatically conducting risk assessments for telephony communications Mar 28, 2019 Issued
Array ( [id] => 16174072 [patent_doc_number] => 10715661 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-14 [patent_title] => System and method for scalable and efficient multi-channel communication [patent_app_type] => utility [patent_app_number] => 16/363111 [patent_app_country] => US [patent_app_date] => 2019-03-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 30 [patent_figures_cnt] => 30 [patent_no_of_words] => 48074 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16363111 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/363111
System and method for scalable and efficient multi-channel communication Mar 24, 2019 Issued
Array ( [id] => 16150705 [patent_doc_number] => 10708443 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-07 [patent_title] => Toll-free telecommunications management platform [patent_app_type] => utility [patent_app_number] => 16/361604 [patent_app_country] => US [patent_app_date] => 2019-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 7835 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 137 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16361604 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/361604
Toll-free telecommunications management platform Mar 21, 2019 Issued
Array ( [id] => 14590171 [patent_doc_number] => 20190222694 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => EMOTION RECOGNITION TO MATCH SUPPORT AGENTS WITH CUSTOMERS [patent_app_type] => utility [patent_app_number] => 16/359600 [patent_app_country] => US [patent_app_date] => 2019-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10860 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16359600 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/359600
Emotion recognition to match support agents with customers Mar 19, 2019 Issued
Array ( [id] => 17211891 [patent_doc_number] => 11172289 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-09 [patent_title] => Acoustic system for detecting and locating low intensity and low frequency sound sources and related locating method [patent_app_type] => utility [patent_app_number] => 17/045695 [patent_app_country] => US [patent_app_date] => 2019-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 5916 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 20 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17045695 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/045695
Acoustic system for detecting and locating low intensity and low frequency sound sources and related locating method Mar 14, 2019 Issued
Array ( [id] => 15925301 [patent_doc_number] => 10659909 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-19 [patent_title] => Systems and methods for providing contextual recommendations [patent_app_type] => utility [patent_app_number] => 16/298351 [patent_app_country] => US [patent_app_date] => 2019-03-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4328 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 63 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16298351 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/298351
Systems and methods for providing contextual recommendations Mar 10, 2019 Issued
Array ( [id] => 16685367 [patent_doc_number] => 10944869 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-03-09 [patent_title] => Automating actions of a mobile device during calls with an automated phone system [patent_app_type] => utility [patent_app_number] => 16/296285 [patent_app_country] => US [patent_app_date] => 2019-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4792 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16296285 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/296285
Automating actions of a mobile device during calls with an automated phone system Mar 7, 2019 Issued
Array ( [id] => 18206379 [patent_doc_number] => 11588792 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-21 [patent_title] => Secure transmission of sensitive data during call processing [patent_app_type] => utility [patent_app_number] => 16/978744 [patent_app_country] => US [patent_app_date] => 2019-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 4 [patent_no_of_words] => 4923 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16978744 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/978744
Secure transmission of sensitive data during call processing Mar 6, 2019 Issued
Array ( [id] => 16172088 [patent_doc_number] => 10713662 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-14 [patent_title] => Artificial intelligence based identification and data gathering of incomplete interactions and automatically creating tasks to take it to completion [patent_app_type] => utility [patent_app_number] => 16/285448 [patent_app_country] => US [patent_app_date] => 2019-02-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9654 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16285448 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/285448
Artificial intelligence based identification and data gathering of incomplete interactions and automatically creating tasks to take it to completion Feb 25, 2019 Issued
Array ( [id] => 14861717 [patent_doc_number] => 10419607 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-17 [patent_title] => Identifying a media item to present to a user device via a communication session [patent_app_type] => utility [patent_app_number] => 16/268923 [patent_app_country] => US [patent_app_date] => 2019-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13445 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 211 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16268923 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/268923
Identifying a media item to present to a user device via a communication session Feb 5, 2019 Issued
Array ( [id] => 16554281 [patent_doc_number] => 10887464 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-05 [patent_title] => Classifying a digital speech sample of a call to determine routing for the call [patent_app_type] => utility [patent_app_number] => 16/268391 [patent_app_country] => US [patent_app_date] => 2019-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 10 [patent_no_of_words] => 6619 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16268391 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/268391
Classifying a digital speech sample of a call to determine routing for the call Feb 4, 2019 Issued
Array ( [id] => 14319919 [patent_doc_number] => 20190149663 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-05-16 [patent_title] => System and Method of Integrating to an External Search Application in an Employee Desktop Web Client [patent_app_type] => utility [patent_app_number] => 16/248954 [patent_app_country] => US [patent_app_date] => 2019-01-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3187 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16248954 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/248954
System and method of integrating to an external search application in an employee desktop web client Jan 15, 2019 Issued
Array ( [id] => 15142077 [patent_doc_number] => 10484542 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-19 [patent_title] => System and method for hybridized chat automation [patent_app_type] => utility [patent_app_number] => 16/235628 [patent_app_country] => US [patent_app_date] => 2018-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 13010 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16235628 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/235628
System and method for hybridized chat automation Dec 27, 2018 Issued
Array ( [id] => 16122849 [patent_doc_number] => 20200213447 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-07-02 [patent_title] => ENHANCED REAL-TIME ROUTING [patent_app_type] => utility [patent_app_number] => 16/233516 [patent_app_country] => US [patent_app_date] => 2018-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9519 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16233516 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/233516
Enhanced real-time routing Dec 26, 2018 Issued
Array ( [id] => 14922883 [patent_doc_number] => 10432777 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-10-01 [patent_title] => System and method for managing calls [patent_app_type] => utility [patent_app_number] => 16/223337 [patent_app_country] => US [patent_app_date] => 2018-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16488 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 71 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16223337 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/223337
System and method for managing calls Dec 17, 2018 Issued
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